Cloudbet account under review for 5 months

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Quote from: muratkarabag on March 14, 2023, 02:55:09 AM

Cloudbet user: muratkarabag[/b]

Don't expect everyone on the forum to go to Couldbet and ask their customer care to pull up some details for you. When you are making an accusation, you should be providing as much details as you can. Right now I see you only posted a response from them and it's in plan text. How would anyone know that it was really sent by them?

Do you have your bet history, deposit history, history of the conversations. Screenshots can be manipulated. It's better if you have a screen recording. If you have no access of the account and have not preserved the evidences then your chances are near to zero to get attraction for the case.

Bitcoin_Arena

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I really would love to help out OP, perhaps try to put in some pressure so that cloudbet can resolve the 5-month-old issue much quicker, but OP isn't helping himself by updating the post with relevant information that has been requested of him by the members.

I know there might not be much effect here, but I could start by leaving their profile some negative feedback and maybe suggest that he contacts different independent mediators to help him out push his case, but I can't do that if the post does not even contain any proof.

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Quote from: boyptc on March 20, 2023, 03:20:52 PM

It's been 5 months already and then they're asking you to have it for another month in total of 6 months just to be on under investigation and review for your account? How much got you've in it? hundreds of millions?

If that's what they say, then add some more patience and just play what they've said that it will take for 6 months. I know it feels to be disappointing when it's truthfully too long for such review. A month is even that long already but 5 months and then asking for another one, that's crazy.

Try posting it on their thread so it will get more attention by their representative.

Checking an account for five months is strange. I don't think I can be this patient. Even if they discover any infringement by this user, it has taken too long to handle. If this client have broken or disobeyed the terms and conditions, then the management should tell him his offense and stop delaying the customer. I have high regards for Cloudbet and I am sure this issue will be sorted out accordingly. But one of the features of a reputable gambling firms is their ability to handle customers issues promptly and I think Cloudbet will consider this and save thier reputation.

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Quote from: klarki on March 20, 2023, 06:25:42 PM

Quote from: boyptc on March 20, 2023, 03:20:52 PM

It's been 5 months already and then they're asking you to have it for another month in total of 6 months just to be on under investigation and review for your account? How much got you've in it? hundreds of millions?

To be honest, this is the first time I've heard of such a lengthy honesty check on an account. What's taking so long to check?
If muratkarabag is not withholding anything from us, it all looks very strange to say the least.

Based on the reply on him, it's all about "integrity investigation". I haven't heard such investigation type that's said to be integral that's taking a lot of time and it's a lot of hassle for the player.

I've heard investigations that has been done a week or two and even for 1 month but this is something else. Well, we can't do anything on it but just to give the support the idea that op is already exhausted and waited a lot.

I guess there's a way for it to be expedited and that's why he has to go to their thread and make them informed that it's quite unusual for the process to go that long.

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Quote from: klarki on March 20, 2023, 06:25:42 PM

Quote from: boyptc on March 20, 2023, 03:20:52 PM

It's been 5 months already and then they're asking you to have it for another month in total of 6 months just to be on under investigation and review for your account? How much got you've in it? hundreds of millions?

To be honest, this is the first time I've heard of such a lengthy honesty check on an account. What's taking so long to check?
If muratkarabag is not withholding anything from us, it all looks very strange to say the least.

Well, this is showing irresponsibility to their players who have played there and this is how they treated them. All casinos don't like it if their player keeps winning. But, they should understand that house always wins in the end and they should remain fair. Cloudbet has solved all of their previous scam accusations while they were around this forum. But, unfortunately, they did not come to this forum for a couple of months now. When a player waits for his account review for more than five months they keep sending an automatic replay, this is not acceptable. Every player from this forum and outside of this forum should stay away from Cloudbet until resolving their issue.

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Quote from: boyptc on March 20, 2023, 03:20:52 PM

It's been 5 months already and then they're asking you to have it for another month in total of 6 months just to be on under investigation and review for your account? How much got you've in it? hundreds of millions?

To be honest, this is the first time I've heard of such a lengthy honesty check on an account. What's taking so long to check?
If muratkarabag is not withholding anything from us, it all looks very strange to say the least.

boyptc

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It's been 5 months already and then they're asking you to have it for another month in total of 6 months just to be on under investigation and review for your account? How much got you've in it? hundreds of millions?

If that's what they say, then add some more patience and just play what they've said that it will take for 6 months. I know it feels to be disappointing when it's truthfully too long for such review. A month is even that long already but 5 months and then asking for another one, that's crazy.

Try posting it on their thread so it will get more attention by their representative.

shasan

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Quote from: ?? on ??

I'm new to the forum and don't know the rules.

It is okay that you are new to the forum but you should read the rules/terms and conditions of any site before using the site. Though maximum users do not read the terms and conditions.

Quote from: albon on March 14, 2023, 03:34:41 PM

You can read the unofficial rules of the forum Here. Also, [don't post multiple posts in a row, put them in one post.]

I could not understand why people don't follow this term also I have seen a lot of old/reputed users do the same.

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Quote from: muratkarabag on March 15, 2023, 03:55:12 AM

Quote from: Bitcoin_Arena on March 14, 2023, 06:56:12 PM

I would love OP to post more details about the case with enough evidence that can get us to tag and create a flag against cloudbet's profile here in the forum at least if everything checks out and is true.

The automatic reply they gave me is bullshit!

Regardless, just update the OP with your proof for this accusation. I know there are existing the same complains like this towards cloudbet but with every accusation should have a strong evidence that this and that happens.
This might not help you getting replied/reviewed on their end but this kind of thread will serve a purpose to their future users to avoid using such site for good sake.

bachezy

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Hey, contact their license with proof, they will re-open your account 2 days after.

muratkarabag

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Quote from: Bitcoin_Arena on March 14, 2023, 06:56:12 PM

Quote from: Oshosondy on March 14, 2023, 03:12:54 AM

You can complain on the official thread too.

Like they will care Grin

If they did, they would be active in the forum answwring to different issues in their thread.

I would love OP to post more details about the case with enough evidence that can get us to tag and create a flag against cloudbet's profile here in the forum at least if everything checks out and is true.

The automatic reply they gave me is bullshit!

Dear Murat,

Thank you for contacting Cloudbet support.

It would appear that the account is currently under a betting integrity investigation which does take around 6 months to be complete.
We kindly ask you for your patience and allow ample time for the investigation to go through and for the appropriate team to reach out to you once concluded.

We thank you kindly for your patience and understanding.

Should you have any further questions please don't hesitate to ask.

Kind regards,

Romeo
Cloudbet Customer Support

John Abraham

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Quote from: Bitcoin_Arena on March 14, 2023, 06:56:12 PM

Quote from: Oshosondy on March 14, 2023, 03:12:54 AM

You can complain on the official thread too.

Like they will care Grin

Hehe. I wish they would care.

Quote

If they did, they would be active in the forum answering to different issues in their thread.

Even if the casino ended up scamming you. You will have an explanation from them why they blocked your account or why it's been under review for five months.

Quote

I would love OP to post more details about the case with enough evidence that can get us to tag and create a flag against cloudbet's profile here in the forum, at least if everything checks out and is true.

As OP said, He cannot access his account anymore. He didn't take any screenshots before. It's been five months, and now he forgets how much his balance was. BTW, Cloudbet has more active scam accusations.
Cloudbet.com scam - Closed account after having no balance,
CLOUDBET IS SCAM! STOLE ME 0.92BTC DEPOSIT+WIN,
Cloudbet - Asked for verification and blocked account.

I remember Icopress ran their signature campaign. Not sure if he has any contact details for cloudbet that op can contact.
Edit: Hahmpuz Managed their Campaign as well.

Bitcoin_Arena

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Quote from: Oshosondy on March 14, 2023, 03:12:54 AM

You can complain on the official thread too.

Like they will care Grin

If they did, they would be active in the forum answwring to different issues in their thread.

I would love OP to post more details about the case with enough evidence that can get us to tag and create a flag against cloudbet's profile here in the forum at least if everything checks out and is true.

albon

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Quote from: ?? on ??

I'm new to the forum and don't know the rules.

You can read the unofficial rules of the forum Here. Also, [don't post multiple posts in a row, put them in one post.]

Quote from: ?? on ??

As evidence, my account was blocked, I wanted to enter the site and get evidence, but it did not work.

I don't even know my remaining balance, I had coupons open, I had around $1000 balance.

Returning to your case, did you use multiple accounts on the Cloudbet platform? Or a different IP/Household? Because if you violate this condition, you will definitely find that your accounts have been blocked or suspended from the site, and any balances you have will be frozen. The number of this rule is 7.1.10.2

[1] https://www.cloudbet.com/en/help/terms?section=72-security

If you have not already violated this rule and your account has been blocked by mistake, you can join their channel on Discord and go to the help section, as they are active there other than on Twitter and the Bitcointalk forum, Hopefully, you will provide them with meaningful proof for them to look into and resolve your case, and I hope you will tell us what happened to you in the end.

muratkarabag

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Quote from: Oshosondy on March 14, 2023, 03:12:54 AM

This is Cloudbet official account on this forum: https://bitcointalksearch.org/user/cloudbet-154563
This is their official (ANN) thread: https://bitcointalk.org/index.php?topic=333552.7760

You can complain on the official thread too.

What I noticed about Cloudbet on this forum is that they are not active, if you check the gambling board, you can see the casinos with active official accounts, those are the ones that can be able to resolve your issue very fast, make use of such gambling sites. Activeness is very important.

Thanks for the answer

Quote from: shasan on March 14, 2023, 03:49:02 AM

If you have been scammed then you have a full right to create a scam accusation but why have you created a double thread for the same reason? Your other thread is https://bitcointalk.org/index.php?topic=5444830.new#new
And also why do you have to mention how much you have been scammed and have not provided any proof of your accusation? To create a scam accusation you should follow this step.

Hello, thanks for your warning.

I'm new to the forum and don't know the rules.

As evidence, my account was blocked, I wanted to enter the site and get evidence, but it did not work.

I don't even know my remaining balance, I had coupons open, I had around $1000 balance.

shasan

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If you have been scammed then you have a full right to create a scam accusation but why have you created a double thread for the same reason? Your other thread is https://bitcointalk.org/index.php?topic=5444830.new#new
And also why do you have to mention how much you have been scammed and have not provided any proof of your accusation? To create a scam accusation you should follow this step.

Oshosondy

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This is Cloudbet official account on this forum: https://bitcointalksearch.org/user/cloudbet-154563
This is their official (ANN) thread: https://bitcointalk.org/index.php?topic=333552.7760

You can complain on the official thread too.

What I noticed about Cloudbet on this forum is that they are not active, if you check the gambling board, you can see the casinos with active official accounts, those are the ones that can be able to resolve your issue very fast, make use of such gambling sites. Activeness is very important.

muratkarabag

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My account has been closed for 5 months under the name of review.

Have you ever seen reviews for this long?

I want this error fixed as soon as possible.

Cloudbet user: muratkarabag

Topic: Cloudbet account under review for 5 months (Read 229 times)