Cloudbet are crediting players with BCH; May the Fork be with you

Cloudbet

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Quote from: ?? on ??

if you guys are interested in a complete decentralized peer-to-peer platform than this is what you are looking for. https://ninja.org/

messi_sucks, as stated in our ANN thread, please do not use other threads to promote your site - this is against forum rules.

Thanks very much,
Ronnie @ Cloudbet

Cloudbet

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Cloudbet | Best Bitcoin Gambling Site Since 2013

Today is a very special day!

How have you been spending your Fork windfall funds from Cloudbet?

game-protect

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Kindly reminder:

Quote from: ?? on ??

Your previous colleague was not able to deliver, but maybe you are able to show us Cloudbet's license?

Cloudbet

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Cloudbet | Best Bitcoin Gambling Site Since 2013

Quote from: BitcoinSupremo on April 13, 2018, 10:29:38 AM

Quote from: Cloudbet on April 13, 2018, 06:25:02 AM

Hi BitcoinSupremo,

In terms of our withdrawal procedure, over 90% of withdrawals are processed instantaneously. For larger withdrawals, we are required to run due diligence checks and, in some extreme cases, require proof of ID.
In these cases the process time is not in our hands as we have to wait for a player response before we can legally release funds.

I appreciate that a clear and definitive timeframe would be preferred and have fed this back to our customer support team.
Generally speaking, larger withdrawals are processed manually which is more time consuming, but the vast majority of withdrawals are instantaneous.

Hope this helps,
Peter @ Cloudbet

I placed a bet yesterday Arsenal Corner Matchbet and I won it, I only placed 0.002 and won 0.00214 so I withdraw 0.00414 today morning and this withdrawal was processed instantly, great to know that. Now one last question and consider me a new customer, what is the minimum amount that requires manual checking so I never pass that and receive my withdrawal instantly ?

Hi BitcoinSupremo, congrats on your win! And I'm glad you were able to withdraw this instantly.

Each withdrawal request is judged on its own merits against several criteria which includes, but isn't limited to, the amount requested. So though I cannot, unfortunately, give you a guarantee that withdrawals below a certain level will always be processed instantly, you are very unlikely to see delays with similar requests.

I have passed on your feedback that a defined limit scale for withdrawals would be beneficial.

Hope this helps,
Peter @ Cloudbet.

BitcoinSupremo

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Quote from: Cloudbet on April 13, 2018, 06:25:02 AM

Hi BitcoinSupremo,

In terms of our withdrawal procedure, over 90% of withdrawals are processed instantaneously. For larger withdrawals, we are required to run due diligence checks and, in some extreme cases, require proof of ID.
In these cases the process time is not in our hands as we have to wait for a player response before we can legally release funds.

I appreciate that a clear and definitive timeframe would be preferred and have fed this back to our customer support team.
Generally speaking, larger withdrawals are processed manually which is more time consuming, but the vast majority of withdrawals are instantaneous.

Hope this helps,
Peter @ Cloudbet

I placed a bet yesterday Arsenal Corner Matchbet and I won it, I only placed 0.002 and won 0.00214 so I withdraw 0.00414 today morning and this withdrawal was processed instantly, great to know that. Now one last question and consider me a new customer, what is the minimum amount that requires manual checking so I never pass that and receive my withdrawal instantly ?

Cloudbet

legendary

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Cloudbet | Best Bitcoin Gambling Site Since 2013

Hi BitcoinSupremo,

In terms of our withdrawal procedure, over 90% of withdrawals are processed instantaneously. For larger withdrawals, we are required to run due diligence checks and, in some extreme cases, require proof of ID.
In these cases the process time is not in our hands as we have to wait for a player response before we can legally release funds.

I appreciate that a clear and definitive timeframe would be preferred and have fed this back to our customer support team.
Generally speaking, larger withdrawals are processed manually which is more time consuming, but the vast majority of withdrawals are instantaneous.

Hope this helps,
Peter @ Cloudbet

Real14Hero

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Quote from: BitcoinSupremo on April 12, 2018, 11:45:53 AM

So that INSTANT WITHDRAWALS is active or not ? In case it is, consider you got a new customer right away

. It would be worthless to start playing at a sportbook as usually I only play sport betting and not having instant or very very very fast withdrawals at least.

I don't know of any sports book that provides instant withdrawals except for nitrogen and I don't really like sports betting at nitrogen.
I don't really se e much point point of instant withdrawals from sports books.

BitcoinSupremo

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So that INSTANT WITHDRAWALS is active or not ? In case it is, consider you got a new customer right away

. It would be worthless to start playing at a sportbook as usually I only play sport betting and not having instant or very very very fast withdrawals at least.

Cloudbet

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Quote from: BitcoinSupremo on April 12, 2018, 10:45:23 AM

This is a great thing you are doing but... what about all the complains and scam accusations threads here in the forum of delayed payments and in some events delay was so long that cost people money and bets which they could not place because of such delay. I know I am going to far but airplane companies if they delay the flight they offer clients some sort of refund based on the trip they were taking. That is the number one reason, long delays in payments that many bitcoin players including me have totally abandoned Cloudbet. If you don't fix these issues first it is worthless if you give or not give BCH to people who had bitcoin in their account 8 months before.

Thank you for this feedback BitcoinSupremo. I have addressed as many of the recent issues as possible in our ANN thread and in other threads to try and assist players.

I have seen the older posts about previous issues and have not brought these up so as not to spam the forum or comment on cases that have since been closed by our support team.
I have made it as clear as possible (both in this thread, and our ANN thread) that I am here to try and improve this moving forward, and I assure you that all comments like this are being passed on and I am working closely with our customer service team.

I will look into any and all queries when asked and am here to be supportive in the community moving forward.

Thanks,
Peter @ Cloudbet

BitcoinSupremo

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This is a great thing you are doing but... what about all the complains and scam accusations threads here in the forum of delayed payments and in some events delay was so long that cost people money and bets which they could not place because of such delay. I know I am going to far but airplane companies if they delay the flight they offer clients some sort of refund based on the trip they were taking. That is the number one reason, long delays in payments that many bitcoin players including me have totally abandoned Cloudbet. If you don't fix these issues first it is worthless if you give or not give BCH to people who had bitcoin in their account 8 months before.

Cloudbet

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Cloudbet | Best Bitcoin Gambling Site Since 2013

Quote from: jeremypwr on April 11, 2018, 10:58:54 AM

Nice gesture by Cloudbet, but maybe too little too late?
I use to vouch for this sportsbook and even had an account here.
Customer support gave up on replying to my emails one day so I just forgot about the account.

Sorry to hear this jeremypwr. I would be happy to look into this for you if you can send me your email/Cloudbet nickname (if different).

Quote from: Lionidas on April 11, 2018, 05:23:19 PM

Maybe resolving the issues in the ann thread you have open in addressing each and every member here who has one then close that thread and start a new revision of a thread so you can have everyone who still uses your casino website's attention?
I think this would instill more confidence in the membership to your site from the customer who view your current thread.
Just my opinion on the situation cloudbet is currently having with their past and current customer base.

Thank you for your feedback. My intention was never to close our original thread. I am still actively responding there to all issues as and when they arise, and have suggested anyone with open queries to get in touch with me directly if they need further assistance.
I know we've had issues in the past and I'm not here to hide that, I'm just trying to make a positive difference moving forward.

Quote from: shield132 on April 11, 2018, 06:26:57 PM

Thanks for this comment.. Seems op is very wrong because Crypto-games and Bitsler credited Bitcoin cash to it's players and in any way these two casino had to do it.
Would be bettee if you edit your post a little bit OP.
boy130
I bet you don't know what you say. At first in any way all casino/exchanger/wallet had to give BCH to it's users once they supported it. Then using it for marketing falsely yourself isn't correct action.

Thank you for this feedback - as I have said, we believe we are the first combined casino and sportsbook to do this. My intention is not to diminish any of the work done by other casino only or sportbook only operators who have honoured the fork this way.

Quote from: NewCryptocasinos on April 12, 2018, 01:25:08 AM

I really like the new Stars Wars look, and the Bitcoin Cash betting works really well.
I appreciate that you communicate directly to your costumers here at Bitcointalk.

Thanks, we like it too - and our design team had a blast making it! #maytheforkbewithyou. Happy to be a part of this community!

Quote from: adaseb on April 12, 2018, 01:29:58 AM

The best time to hand out the Bcash to your users should of been back in November or so.

Right now BCH is trading at a low price of $675. It peaked last year at $4000 and spent most of its time around the $1500 range.

Do you have a terms and conditions where if the BCH isn't claimed, you will keep it for yourself and consider it as a donation?

Thanks for sharing your thoughts on this - obviously varying prices is part and parcel of the crypto industry. We’ve honoured the Bitcoin Cash fork because we believe it’s the right thing to do. We believe that it's only fair that we recognize funds that rightfully belong to our customers.

adaseb

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The best time to hand out the Bcash to your users should of been back in November or so.

Right now BCH is trading at a low price of $675. It peaked last year at $4000 and spent most of its time around the $1500 range.

Do you have a terms and conditions where if the BCH isn't claimed, you will keep it for yourself and consider it as a donation?

NewCryptocasinos

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Quote from: Cloudbet on April 06, 2018, 05:51:11 AM

My name is Peter, I am the Cloudbet Community Manager and I have some news that I hope will be of interest.

Today we're crediting players who held bitcoin in their accounts at the time of last year's fork with an equivalent amount of BCH.

We believe we are the first bitcoin sportsbook and casino to honour the bitcoin cash fork in this way.

So if you have a Cloudbet account, and had a bitcoin balance on August 1st, 2017, expect a nice windfall. Log in now to check your balance.

This link provides further information, and of course we are happy to answer questions:

http://bit.ly/2q7rNla

Our Product Team have been pretty busy because at the same time we have also launched bitcoin cash betting. More information here:

http://bit.ly/2EmrGYa

We understand there is strong feeling within the crypto community for and against Bitcoin forks; we’re not favouring one coin over another.
We just want to offer our customers more choice….. and allow our Design Team to have a little fun with the Star Wars theme.
We'll leave it to the Community to decide who is the Empire and who are the Freedom Fighting Rebels.

May the fork be with you

I really like the new Stars Wars look, and the Bitcoin Cash betting works really well.
I appreciate that you communicate directly to your costumers here at Bitcointalk.

shield132

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Quote from: DogecoinMachine on April 07, 2018, 02:09:24 AM

Quote from: Cloudbet on April 06, 2018, 05:51:11 AM

We believe we are the first bitcoin sportsbook and casino to honour the bitcoin cash fork in this way.

Sorry, but that's not true.

Crypto-Games.net took preparations for fork back in July 2017 and started sending BCH/BCC to user's addresses shortly after fork in August. You're 8 months late.

Quote from: lite on July 19, 2017, 12:55:46 PM

Quote from: Jungian on July 19, 2017, 12:50:05 PM

Will users be given their Bitcoin Cash (the viabtc fork) if we keep the money on site?

Yes, you will get bitcoincash if chain split occurs.
"Crypto-Games plans to give investors access to their coins on all resulting chains."
https://blog.crypto-games.net/2017/07/crypto-games-bip148uasf-contingency-plan.html

Thanks for this comment.. Seems op is very wrong because Crypto-games and Bitsler credited Bitcoin cash to it's players and in any way these two casino had to do it.
Would be bettee if you edit your post a little bit OP.
boy130
I bet you don't know what you say. At first in any way all casino/exchanger/wallet had to give BCH to it's users once they supported it. Then using it for marketing falsely yourself isn't correct action.

Lionidas

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Quote from: Cloudbet on April 08, 2018, 08:38:45 AM

Quote from: marlboroza on April 07, 2018, 11:17:03 AM

@cloudbet have you sent email notification about this to all your players?

Hi marlboroza, yes we sent out emails to all players and all information is visible on our site.

Quote from: Lionidas on April 07, 2018, 03:00:55 PM

But have you seen the accusation against them from players who have won and not received their payments yet?
There were quite a few of them last time I check their thread.
I think this is the main reason why they decided to start another thread and not just add it to their original ANN thread.
So it does not deter those customers in the new player category to not trust in their site in the first place. Roll Eyes

Hi Lionidas, I did post in our original ANN thread, but also wanted to make the news as visible as possible for Cloudbet players on this forum, and anyone else who may be interested in what we've done.

I realise there have been issues raised during our absence from this forum - moving forward I am here to help with these queries and be an active member of the community.

Maybe resolving the issues in the ann thread you have open in addressing each and every member here who has one then close that thread and start a new revision of a thread so you can have everyone who still uses your casino website's attention?
I think this would instill more confidence in the membership to your site from the customer who view your current thread.
Just my opinion on the situation cloudbet is currently having with their past and current customer base.

jeremypwr

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🤑 Free Bets have been credited 🤑

Quote from: Cloudbet on April 08, 2018, 08:38:45 AM

Quote from: marlboroza on April 07, 2018, 11:17:03 AM

@cloudbet have you sent email notification about this to all your players?

Hi marlboroza, yes we sent out emails to all players and all information is visible on our site.

Quote from: Lionidas on April 07, 2018, 03:00:55 PM

But have you seen the accusation against them from players who have won and not received their payments yet?
There were quite a few of them last time I check their thread.
I think this is the main reason why they decided to start another thread and not just add it to their original ANN thread.
So it does not deter those customers in the new player category to not trust in their site in the first place. Roll Eyes

Hi Lionidas, I did post in our original ANN thread, but also wanted to make the news as visible as possible for Cloudbet players on this forum, and anyone else who may be interested in what we've done.

I realise there have been issues raised during our absence from this forum - moving forward I am here to help with these queries and be an active member of the community.

Nice gesture by Cloudbet, but maybe too little too late?
I use to vouch for this sportsbook and even had an account here.
Customer support gave up on replying to my emails one day so I just forgot about the account.

Cloudbet

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Cloudbet | Best Bitcoin Gambling Site Since 2013

Quote from: marlboroza on April 07, 2018, 11:17:03 AM

@cloudbet have you sent email notification about this to all your players?

Hi marlboroza, yes we sent out emails to all players and all information is visible on our site.

Quote from: Lionidas on April 07, 2018, 03:00:55 PM

But have you seen the accusation against them from players who have won and not received their payments yet?
There were quite a few of them last time I check their thread.
I think this is the main reason why they decided to start another thread and not just add it to their original ANN thread.
So it does not deter those customers in the new player category to not trust in their site in the first place. Roll Eyes

Hi Lionidas, I did post in our original ANN thread, but also wanted to make the news as visible as possible for Cloudbet players on this forum, and anyone else who may be interested in what we've done.

I realise there have been issues raised during our absence from this forum - moving forward I am here to help with these queries and be an active member of the community.

boy130

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Great job paying everybody their own BCH when they were entitled to it to begin with.

I can't believe this is actually a marketing effort, the other casinos should be ashamed that they have withheld this.

Lionidas

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Quote from: apuestasbitcoinnet on April 07, 2018, 02:46:39 PM

great news! good to know you are offering bch to all your btc holders Wink

But have you seen the accusation against them from players who have won and not received their payments yet?
There were quite a few of them last time I check their thread.
I think this is the main reason why they decided to start another thread and not just add it to their original ANN thread.
So it does not deter those customers in the new player category to not trust in their site in the first place. Roll Eyes

apuestasbitcoinnet

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Bitcoiner

great news! good to know you are offering bch to all your btc holders Wink

marlboroza

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Quote from: ?? on ??

Only one thread per casino is allowed

This is partially correct, they are allowed to post features like this one.

Quote from: ?? on ??

because you deliver now BCH you hold since 8 months!

I believe it is only up to casino to give or not to give forked coins, doing it later is marketing trick to get old players back, I don't understand why are you so surprised.

Quote from: ?? on ??

Many of your customers from August 2017 likely already left and only a few players will now demand it.

@cloudbet have you sent email notification about this to all your players?

Cloudbet

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Cloudbet | Best Bitcoin Gambling Site Since 2013

Hi all,

Thank you for the feedback on this thread - I have reached out to the mods regarding the ANN thread, and apologise if this post has been perceived as spam. My intention was to ensure that the information regarding this move was easily accessible, especially to our players who are active on this forum.

Talking about other operators, as I said we believe we are the first combined sportsbook and casino to honour the fork.

In reference to our withdrawal/verification procedure, I will ensure this is fed back to the team, and if anyone has any specific questions please do reach out to me privately and I will be happy to look into things for you.

Many thanks
Peter @ Cloudbet

Real14Hero

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Quote from: ?? on ??

Only one thread per casino is allowed and there is no reason to open a new thread only because you deliver now BCH you hold since 8 months!

Many of your customers from August 2017 likely already left and only a few players will now demand it.

This is a good trick to keep the largest part for you!

They are actually not supposed to give bch to the users. They aren't operating a wallet and so morally they are not mandated to return bch which you claim they have been "holding".

Rest, this post could have been inside of the main ANN thread and not another separate post was required.

Patatas

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Quote from: Juggy777 on April 07, 2018, 03:43:31 AM

Something told me somewhere it was not right, considering after so many months why would one need to do it and I got my answer, a new promotional gimmick to get users back, while if all get it without being eaten in the fees good but if not then it's bad.

But people don't value Bitcoin Trash anyway.I don't know if this gimmick would work out especially when the BCH party's over.

Quote from: Juggy777 on April 07, 2018, 03:43:31 AM

Lastly as pointed to you that you're not the only casino do it, this thread is not correct, misleading information with hidden agendas it seems.

They are certainly the last casino to do it if not the least.

CB: How about to try to bring your credibility back by withdrawing your crazy verification policies when high amount of withdrawals are requested ?

stomachgrowls

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Quote from: Juggy777 on April 07, 2018, 03:43:31 AM

Interesting observations so far instead of putting up in your ANN you made a new thread which are not in tandem with the rules.

Something told me somewhere it was not right, considering after so many months why would one need to do it and I got my answer, a new promotional gimmick to get users back, while if all get it without being eaten in the fees good but if not then it's bad.

Lastly as pointed to you that you're not the only casino do it, this thread is not correct, misleading information with hidden agendas it seems.

I'll let your past users decide what they think of your casino.

Expect negative impressions or comments since this thing should really be done earlier.Havent we remember on when the fork happened? This is very too late which this thing could really act already as a gimmick to get users back but i dont see this would be effective.Users might get that BCH but wont tend to go back or play again on the site for sure depending on their own views/decision. Cryptogames did make such thing and thats how you do give those forked coins in earlier phase.

Juggy777

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Interesting observations so far instead of putting up in your ANN you made a new thread which are not in tandem with the rules.

Something told me somewhere it was not right, considering after so many months why would one need to do it and I got my answer, a new promotional gimmick to get users back, while if all get it without being eaten in the fees good but if not then it's bad.

Lastly as pointed to you that you're not the only casino do it, this thread is not correct, misleading information with hidden agendas it seems.

I'll let your past users decide what they think of your casino.

DogecoinMachine

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Quote from: Cloudbet on April 06, 2018, 05:51:11 AM

We believe we are the first bitcoin sportsbook and casino to honour the bitcoin cash fork in this way.

Sorry, but that's not true.

Crypto-Games.net took preparations for fork back in July 2017 and started sending BCH/BCC to user's addresses shortly after fork in August. You're 8 months late.

Quote from: lite on July 19, 2017, 12:55:46 PM

Quote from: Jungian on July 19, 2017, 12:50:05 PM

Will users be given their Bitcoin Cash (the viabtc fork) if we keep the money on site?

Yes, you will get bitcoincash if chain split occurs.
"Crypto-Games plans to give investors access to their coins on all resulting chains."
https://blog.crypto-games.net/2017/07/crypto-games-bip148uasf-contingency-plan.html

Lionidas

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This does seem a way for them to bring back the players that have long since left the site from all the comments about delayed payments and affiliation bonuses not being credited. Undecided

I even received an email a month back from them saying I have left over credit in my account and to claim it.
But in doing so the withdrawal fee they were charging for the transaction fee would of eaten up that amount in there anyways. Roll Eyes

axicron

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Wow, that's really kind from your side, better than any promotion. Glad you're back to communicate with your audience, it's really important and that is one of the main factors which we consider listing best bitcoin casinos.

Cloudbet

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Cloudbet | Best Bitcoin Gambling Site Since 2013

My name is Peter, I am the Cloudbet Community Manager and I have some news that I hope will be of interest.

Today we're crediting players who held bitcoin in their accounts at the time of last year's fork with an equivalent amount of BCH.

We believe we are the first bitcoin sportsbook and casino to honour the bitcoin cash fork in this way.

So if you have a Cloudbet account, and had a bitcoin balance on August 1st, 2017, expect a nice windfall. Log in now to check your balance.

This link provides further information, and of course we are happy to answer questions:

http://bit.ly/2q7rNla

Our Product Team have been pretty busy because at the same time we have also launched bitcoin cash betting. More information here:

http://bit.ly/2EmrGYa

We understand there is strong feeling within the crypto community for and against Bitcoin forks; we’re not favouring one coin over another.
We just want to offer our customers more choice….. and allow our Design Team to have a little fun with the Star Wars theme.
We'll leave it to the Community to decide who is the Empire and who are the Freedom Fighting Rebels.

May the fork be with you

Topic: Cloudbet are crediting players with BCH; May the Fork be with you (Read 389 times)