Edit: I check what Askgamblers have to say about the casino in the subject and this is what I see
This is unfortunate, this just really means of cloudbet being so scammy now a days, a kind of bs who doesn't want to solve their doings.
... otherwise you could be seen as someone who don't have enough words or strong reason for you to call them scammers.
For accusing a reputed casino, almost everyone will defend them no matter what the shown evidence is. The complainant will be assumed as a someone who break their terms, or people will twist the issue to complainant's other past issue, etc. (example of stake having past issues).
It's like they are paid to defend the platform even though the obvious mistake is the platform.
But for someone like cloudbet, who have already bad image, people will not be neutral, people will suggest possible ways to do against them.
And that's the reality.
You have to be very careful otherwise i don't think they would respond to you since is been 2 to 3 years now.
About the timeframe, yes, that's unfortunate, i don't know if this will be still solve, probably not. Well, let's be positive about it though.