Topic: Cloudbet Scam - This Could happen to ANY cloudbet player (Read 8694 times)

STAY AWAY FROM THESE JOKERS!

For one whatever you deposit in BTC must be completely bet I.e if you deposit 1BTC then you have to BET all 1BTC or else you have to fill out a bunch of total bullshit identity papers proving residency. Which means if you are from a "restricted" country, then you lose your funds.

Second the casinos odds SUCK. I don't even know if they are provably fair.

AVOID AVOID AVOID!

I couldn't even complete a withdrawal b/c the confirmation email link was broken.

PIECE OF SH*T

OMG another CLOUDBET SCAM ACCUSATION TOPIC

im so surprised!

contacted cloudbet after they said closed my account for multiaccounts and they never got back to me. support never replies to emails and my deposit withdrawn
6 days now and no reply want my funds!

http://imgur.com/a/CZOB2

Would it be possible for cloud bet to become more transparent with how the funds were transfered to and from all of this accounts?

I am begging to have problems with cloudbet.com. Serious Problems. They are not paying out their bets on time. At first I thought this was a staffing issue or something, but now they closed my account, and they kept my coins. When I emailed in the person I contacted said they could not find my account, and they had no idea what I was talking about. It was as if my account never existed.

Since there is no way to contact these people except through emails I was screwed. The only way I can fight back is to tell my story to the world.  Don't gamble here.  My friend referred me to this place, and to this day he has not had problems with them, but I think they pick and choose who to do this too. My friends gambles less than 20 dollars a bet so he is not a good target anyway.

I am looking for another site. Stay away from these fraudulent crooks.

not all the referral programs are scams...unfortunately the BTC industry is full is scams because the spending are irreversible.

Another referral scam, how unexpected.

CHECK THIS OUT, WHAT HAPPENED TO ME IS RIDICULOUS!!!! I LOST 20 BTC AND MANY OPPORTUNITIES TO BET...

AS OF RIGHT NOW, I AM NOT ABLE TO GET MY 20 BTC BACK. NOBODY REPLYING TO ME. NOBODY CARES. MY ACCOUNT IS FROZEN AND THERE IS SOME KIND OF INVESTIGATION.

CLOUDBET.COM CANT EVEN AFFORD PROPER CUSTOMER SERVICE....

TO ME IT IS A SCAM AND SO FAR MY BITCOINS ARE GONE...


SEE THIS TOPIC - https://bitcointalksearch.org/topic/cloudbetcom-is-a-scam-stole-my-25-btc-for-no-reason-rip-off-be-careful-991041

I'm satisfied with cloudbet.
sometimes their withdrawals take a while and that's something I don't like but they pay out to me in a few hours always.
today made 3.5 btc +- 5.5btc with some socces matches and in 2 hours the bitcoins where in my wallet

crazy situation.  i can vouch for cloudbet, i have lost more than i have ever won...but they always pay.  i look forward to seeing the lines for the world series cloudbet.

No offense intend but when you said "Thanks Cloudbet for clearing it up. I will continue to send you traffic." it sounds like you send traffic to cloudbet as an affiliate and if so, I do have to point out the obvious that as an affiliate you have a vested interest in cloudbet's reputation. However it is NOT my intention to negatively affect the players you have signed up under your affiliate link. But you have to agree that its in your best interest that cloudbet not upset any more players (rightly or wrongly) because you have to admit that some of them would complain about it at some point. My point being is that the best outcome I believe is for both affiliates and cloudbet its self is to prevent pissing of any more players, and if this post encourages cloudbet to do so then it would be good for not only you as an affiliate but players as well. But hay that just my option.

So anyway back to the details, it was actually 0.85 BTC bet, however as I said before this bet did NOT go through because of the "unexpected error", It also was not in the betting history (obviously this was before they frozen my account). On a separate not, I double my bets on each loss (well I would have if my account stayed open), so with my 13 BTC bankroll I could lose 3 times in a row and then if my 4th bet wins I will win back my losses, and Yes I know its a dangerous strategy I've had my fair share of bad luck but I have also had good luck as well.
So my guess is as good as yours, but if I had to take a stab at it - cloudbet said they are looking at 50 accounts so it probably has something to to with those 50 accounts, how I don't now, maybe they combine all 50 accounts into 1, but then that does not explain why there are 3 bets on what looks like the same game (very strange), maybe they got the same bet on the same game from all 50 accounts and combined it into 1, Cloudbet said that the account they showed was not using a Gmail (I used my Gmail) so it makes sense that they could have posted info from account that used a different email service, I have no idea these are all just wild guesses!!  But I really could not careless, this is because I believe its all just a big distraction from the real issue (marked in red below is what I believe to be the real issue)

As for this affiliate thing, after 30 seconds of reading there affiliate page it looks like they pay between 0.2% - 30% of players losses, So I have to assume that they think that player(s) and the affiliate are the same person and asuming someone does sign up under there own affiliate link this person would still lose money on the losing bets, so asuming this person loses a bet, 30% goes to the affiliate and 70% still goes to cloudbet. But I don't know how I could be associated with any other player/affiliate account(s) as I did not sign up under an affiliate link and it also can not be the IP I used because cloudbet said IP was not important. The only thing I have in common with the account they posted is the 13 BTC total deposit, the bets don't match and according to cloudbet the account did not use a gmail address(I use gmail), so it safe to assume its must be one of the other 50 accounts they mentioned.


Why It does not matter Who You Believe?
Nothing I or cloudbet say's matters: More importantly that fact remains that I deposited 13 BTC (which cloudbet has stupidly confirmed) and cloudbet has also said that I have balance remaining (another silly mistake on their part) regardless of weather its 13BTC or 0.1 keeping this balance is theft. Remember before you read the next section that both cloudbet and I agreed that I deposited BTC and that there is a balance remaining on my account.

No Matter how you slice it
No matter what cloudbets reason's are, and regardless of whether you think I'm wrong or right, you can not Deny the fact that I deposited X bitcoins and their is still X bitcoins balance remaining in my account which cloudbet has keep for themselves, stealing is stealing no matter how big or small the theft.

The fact is if cloudbet for any reason suspects you of doing anything wrong, it does not matter if you are innocent or guilty because the result will always end with you losing whatever bitcoins you happen to have in your account at the time

Thanks for wasting everyone's time OP

Why did you not mention that you attempted to make a bet for all 13 btc and that bet ultimately lost?

You are sad because you lost a bet and want your bitcoin back. You tried a little affiliate trick to recoup losses and that is called fraud.

Thanks Cloudbet for clearing it up. I will continue to send you traffic. 

OP... that's what you get for betting blue or red.  Always bet on black... and orange

That is simply not true. We will not address the matter further.

Cloudbet

Hi all,

As OP has given us permission to post his account details, we will post the minimum required.

1. He is not using a Gmail account. He is using a 33mail.com account. 33mail.com works by creating you a subdomain that acts as your email address - for example, cloudbet.33mail.com. All mail send to any address at that subdomain will be delivered to the user.

All of OP's accounts were created with the same 33mail.com address (that is, [email protected], [email protected], [email protected]). Therefore, we can be certain that all player accounts and all affiliate accounts belong to the same user. We found almost 50 of each.

2. Here is OP's account history:
Oct 5: account opened

Oct 5 11.46: BTC 2.55 deposited
Oct 5 12:10: BTC 2.55 withdrawn
no bets were placed during that time. It looks like OP has made a test deposit and test withdrawal.

Oct 6 09:10: BTC 5.13 deposited
Oct 6 09:57: BTC 5.052 deposited
Oct 6 10:26: BTC 3.031 deposited

The three transactions that OP posted in this forum were NOT related to the account. It is possible that they were related to another one of his many accounts, but we would need a transaction hash to ascertain which as he used a mixin service and used several dozen accounts for this fraud.

OP then placed the following bets:

TYPE   EVENT   SELECTION   MARKET   STAKE   PRICE      WIN
Standard   St. Louis (J La) v LA Dodgers (H Ryu)   LA Dodgers      3.0310   1.9300   0.0000
Standard   St. Louis (J La) v LA Dodgers (H Ryu)   LA Dodgers      5.0520   1.9300   0.0000
Standard   St. Louis (J La) v LA Dodgers (H Ryu)   LA Dodgers      5.1300   1.9200   0.0000


All 3 bets lost. The player's account balance was therefore BTC 0.0601.

The player was paid commission of 30% of losses to his affiliate account.

At this point, the player's accounts were frozen.

Additional points:
3. OP logged in using Tor for this account, and for all of his other accounts. Not a public wifi as he claims.
4. There is 0% chance that this is an honest mistake. It is absolutely certain that it is deliberate and systematic fraud.

I hope that concludes the matter.

Regards,
Cloudbet

Just to point out that cloudbet said that "His net account balance - of all of his accounts - is negative. " So it would seem that cloudbet is calculating my account balance base on other peoples account balance, I fail to see how other accounts can affect my account balance but Regardless of this fact and also ignoring the fact the you also admitted that I deposited 13 BTC into MY account, I will have to assume that you somehow don't count my deposit into your calculation of my account balance.

The fact is you need to have BTC your cloudbet account so you can gamble. So at some point a player will need to deposit BTC so they have something in order to gamble with. This BTC has to come from somewhere, So if not me/another player then Were exactly did this 13 BTC come from from in the fist place? did other players deposit it? is it winnings/losses from other players? is this bonuses from other players? did cloudbet simply give this BTC to players in error? MY Point being is that a player deposit is the only place any bitcoin can originate from everything else is winings/losses/bonuses regardless of how many accounts, ip address, deposits etc.. there are!!!!

As I have said in my previous posts, I want to know the reason you froze my account, SO YES post all details of my account and give specific details I also expect you to post details about other peoples accounts you seem to think somehow affect my account, for example, were the other accounts using the same IP address as me? were these accounts created before/during/after the 3 days My account was active? And most importantly did you freeze their account like you have done to me? and if so did you also steal their BTC? AND also any other details you can think of? I expect you to be very specific and detailed in your answers and you should be also including any other info I might have missed (so no general info).

And cloudbet, do NOT sent me any more spam to my Gmail account!!!!!, All email you send me will is go straight to my spam box. I expect you to post all communication with me publicly in this forum. DELETE MY GMAIL FROM YOUR SYSTEM IMMEDIATELY!!!!

 

Well the OP created a new account to make a scam accusation. I really don't see any reason to create a new account to make a scam accusation as the primary reason you would do this is to make it so your "main" account is not associated with what you post on your new account.

The only reason I can think of that the OP created a new account is so his "main" account is not associated with fraud.

So did he gamble and lose the 13 BTC or withdraw them before his accounts were frozen?

You should post the account history.. will shut up all those defending the OP or calling cloudbet a scam.

I must be missing something. If OP deposited 13 btc, where did they go? 

No - we are not in possession of 13 BTC of funds from OP's player account. His account balance was less than 0.1 when his account was frozen. His net account balance - of all of his accounts - is negative.

Folks, like we said, OP is a fraudster. If he would like us to post the account history of all of his accounts, we can. Otherwise we consider this matter closed.

What I understand from that post is that you are in possession of the 13 btc the OP deposited and are going to keep them as punishment for his alleged fraud attempt. Is that correct?

This is starting to get interesting 

OP, why not post your data? or let them post it for you. Cloudbet has made a very strong case. My spidey senses have told me whats going here. So, give cloudbet permission to post your details and lets see where this goes, if not, I would consider it closed.

I was going to open an acount here but looks like alot of issues still unresolved.

NO cloudbet this matter is not closed

Cloudbet No matter what you say the fact remains that:  
a.) I have deposited my BTC (which you have confirmed)  
b.) the deposits are confirmed in the blockchain  
c.) I fail to see the importance of what my IP address/location has to do with anything (which is great to see you finally confirmed this because your terms and conditions say the opposite )
d.) I do NOT care about other players or affiliates (sorry guys if your one of them) or how much money you made/lost from other player bets/affiliate people or whatever your trying to justify doing. I am ONLY interested in MY account!

I don't now how much more info I can force out of you, because your not answering my questions in my earlier posts. It would seem that the more info I get out of you the stronger my case has become, other than posting my blockchain transaction (thanks for the idea campycoin), Maybe if had taken a screen shot or something it could squeeze you for some more info, but somehow I doubt you'll ever admit your scam let alone refund my deposit.

confirming my deposit that's great to hear BUT I could not log in to place my bet because you bloody froze me out of my account!!!!!

The 13 BTC is from ME, it did not magically appear in my cloudbet account, it was from my bitcion wallet.
YOU have stolen my hard earned money and I will never give up until you return my money OR until at least so many people know what you have done that cloudbet gets what it deserves!! (and hopefully the next scam site you open in its place should it be traceable back to your old site details). CLOUDBET even scamming BTC out of a small number of your player accounts will eventually come back to bite you.


WHY YOU ASK
If I had known cloudbet could scam me I would have never signed up to cloudbet, How could I have known? Well I saw https://bitcointalksearch.org/topic/cloudbet-scam-618715    and  According the cloudbets reply to x34cha1 it looks like the same thing happened to the this player and this was back in may, so it would seem like it is a regular cloudbet freezing scam thing.
 
Assuming that its only a small number of accounts here and there It would seem that cloudbet would be hoping that no one complain about the odd frozen account here and there, I must admit if it had been a small amount of BTC I probably would not have chased cloudbet or mabye at the most I might have posted something small and brief  like x34cha1. But  SORRY CLOUDBET YOU CHOSE THE WRONG PERSON TO SCAM.

At the very least this post can let others know that this could happen to them.  And at least something positive comes out of this.

For the avoidance of doubt - OP did make deposits of up to 13 BTC, however at the time his account was frozen, the account balance was <0.1 BTC.

The OP is a fraudulent user. Even so, we have continued to respect his privacy by not posting details of his other accounts and bet history.

1. This has nothing to do with public wifi. In fact, OP connected through Tor.
2. The account balance was not 13 BTC, it was less than 0.1 BTC.
3. OP knows exactly what he was doing and the way in which he abused the affiliate program with almost 50 accounts. This was systematic, deliberate, and malicious fraud.

This matter is closed.

Regards,
Cloudbet

hey campycoin,

They are all from my blockchain.info wallet and I always use their free mixing service

5.001  https://blockchain.info/tx/a02d9ddada0ae051ccbcd7c095b93d0973201c97e186da9ae561312ee2a41f02


5.001 https://blockchain.info/tx/df53ac9ea14114d26f5983f91598e3fe85498a13130ac462c048711cc071efb0


3.001 - https://blockchain.info/tx/87003409647ffdc0d2864b249785a6e2977c86aaf59479b12837017668771cfa

blockchain.info also takes 0.001 from each transaction

When I tried to deposit 13 BTC from blockchain the transaction at the time went into pending for over 10 min (I tried it twice) and then fail but blockchain still charged me even though it did not work. I tried 5 BTC it worked,  I didn't care it would take 3 deposits to put my bankroll into cloudbet because I don't need that much for the bet I wanted to do (The extra BTC is there because I increase my bet on a lose)

"and you told us you deposited 13 btc. Yet Cloudbet claims your account had 0.1"

So I'm not sure how a frozen account could have bet/lose BTC while its frozen. My best gues is that they are probaly factoring in the other player/affiliate accounts AND/OR they are simply giving them selves a safety net should cloudbet decide they want to refund my bitcoin in the future so they can say "look we refunded" while keeping the other 12.something Bitcions for themselves 

Simple question to OP...

You said "It seems like Cloudbet froze my account AUTOMATICALLY because it happened within a few minutes of my large deposit. And the email saying "Your Cloudbet account has been frozen pending investigation" was also sent at the same time."

and you told us you deposited 13 btc. Yet Cloudbet claims your account had 0.1

So, please post the transaction ID.  That will be a start.

Hi all,

Here is our incident report.

The OP, per415, has knowingly and maliciously committed fraud.

He/she opened several dozen player accounts, and several dozen affiliate accounts - as many as 50 accounts of each. Each player account was tagged to a different one of his own affiliate accounts. This is strictly in breach of our terms and conditions.

He then abused both our affiliate program and our bonus program to fraudulently acquire funds from Cloudbet.

We have frozen all of his accounts and confiscated any funds still in our system. The aggregate balance of all accounts was negative. Many of his affiliate accounts went into negative, at which point he would discard them and create new ones.

A few notes:
1. The total balance of his player account is not 13 BTC. It is fewer than 0.1 BTC.
2. The total balance of all of his player and affiliate accounts is negative. The player has not lost any funds.
3. There is no doubt whatsoever that all accounts - including affiliate accounts - belong to the same user. It is 100% certain.
4. He did not log in from "shopping center wifi".
5. His accounts were not frozen as soon as a large deposit was made. His accounts were frozen as soon as we discovered the fraud. per415 had an account balance of <0.1 BTC when the account was frozen.
6. We contacted the user as soon as his accounts were frozen for investigation, and have remained in communication throughout the investigation.
7. The player is no longer welcomed to play at Cloudbet.
8. We took some time to resolve this issue as we needed to a) identify and freeze all accounts that were part of this fraud, and b) implement a fix to prevent similar frauds in the future.

This player has knowingly committed fraud and knowingly benefited from it. He does not need to "rattle his brains" to determine the reason for his account being frozen, as he knew full well the reason before making his post.

We have routinely paid out much larger winnings than 13 BTC - as many users in this forum can attest. We have always - and will always - pay out every single one of our players in full. We will not, however, pay out users who have maliciously breached our T&Cs.


I hope this closes the matter. If anybody has any questions or issues, please do not hesitate to contact us at [email protected].

Regards,
Cloudbet

The OP created a new account to make his accusation which, IMO takes away some credibility. I really cannot see why the OP would want to do this other then to commit fraud. I think the burden should be on the OP to prove he actually deposited as much money or won as much money

lost 12coins

Hi finlon,

I can't see your original inquiry - please can you send us an email to [email protected] and we will look into it immediately.

Thanks

Cloudbet

Have you seen my post in the past regarding a scam accusation against cloudbet?
I had a problem while live betting as well and was disregarded by cloudbet. Since it was a small amount, I gave up trying to argue.

What a fucking idiot if this is true.. Please show prove!! I will handle him I'm the forum from there
Also my ip has been blocked for multiple failed log in, nothing new, this seems like a competitor sportsbooks that is trying to cause problems. Pics for OP or cloudbet or I don't trust you op sorry

STAY AWAY FROM CLOUDBET. THEY ARE KNOWN FRAUDS

Please contact our support and we will have your IP block removed. You can move all funds to one account and we can close the other.

OP has knowingly and deliberately committed fraud. Also, his/her account balance is less than 0.1 BTC, not 13 BTC as they claim. We will post a report shortly.

Hi Cloudbet, yes it is. I actually did contact the support but got no reply ever, and never bothered to contact again, as I could log in the other way. I never knew if it was the IP which was banned or my account was banned. But, I really think you have no right to confiscate funds just because people create duplicate accounts. If you are so worried about people taking advantage of the bonus system, then you should take it out.

Hi caga,

We did not ban you for multi-accounting, nor did we confiscate any funds. It is possible that you were IP blocked for too many failed login attempts, which is a security feature we use to prevent unauthorized access to your account. Is your workaround using the password reset function? If so, contact our support with your IP address and we will have it unblocked.

Cheers,
Cloudbet

Hi all,

We politely request that you please be patient as when dealing with fraud we need to make sure we fully understand all of the components of all relevant accounts.

We are very close to a conclusion on the OP's claims and will update all associated players shortly. We will also post a short summary of the events that occurred here in the forums.

Regards,
Cloudbet

I agree with some of these posts, 3-4 days for suspected fraud is a bit much. on the bright side, you may have put it on the Chargers to cover in Oakland.  they could have saved you =)

I think this is a very vague explanation and does imply that the OP does in fact have funds at your site. It has been speculated that the OP has multiple accounts in order to get some kind of bonus. This may be cause to disallow the OP to retain any net winnings/bonus however is no reason as to why he should not have access to his own funds that he deposited.

If you suspect the account was hacked then a simply solution would be to have the OP sign a message with an address that sent BTC to his cloudbet deposit address and it would be clear that he is the owner of the account. 

Large deposit large problems. Why in the world would you gamble that much? Cloudbet has always been ok to me, but I'm only speaking for myself.

How much more time they need to take for investigation. I don't think they are investing 100's of bets.

CloudBet recently (on Oct 11 - the same day as the above incident); defrauded me of 10 BTC as well. This time it was due to a alleged server error, where the servers went down for 20 minutes...redirecting to an Error 540 cloudfare page. I was playing two hands of live blackjack (5 BTC each); and was unable to hit my hands. I therefore lost the hands, even after complaining to the live dealer supervisor which should be in the chat records.

https://bitcointalksearch.org/topic/m.9180866

CloudBet has taken 10 BTC of mine and refuses to simply forfeit the hand. If they did, I would continue my play on their site. Until then - stay clear of CloudBet.

Thanks for sharing this. I think, they should be faster on solving the issues. Its been 3 days now, and if you did something fradulent, and they suspected something, then it shouldn't take them 3 days to figure it out.

cloudbet sent me an email today, Nothing important but I said I'll keep you all updated so here it is,

they offer a lot more gaming services than just dice.  sports wagering and live casino table games are also offered.

Seen one or two other cloudbet scam posts recently, seems like something suspicious is going on with that site. How many people have lost their accounts? Maybe smaller amounts and they never bothered to complain? There is nothing to indicate OP did anything wrong, but Cloudbet were very quick to freeze the account.

I had a similar issue once . I wasn't aware I can't create duplicate accounts. I had forgotten details to my original account, and created a new one. I created a new one and played without any issues. I took a break for a week, and next time I logged in it was fine, but as soon as I deposited around 0.5 Bitcoins to the site , and tried logging in the next day , I couldn't.
It seemed they had banned my account and had taken my funds. I found a trick to log in, and was able to withdraw my funds. I still can't log in straight and have to do it to be able to log in and play.

Cloudbet is a great site, but having multiple accounts(if this is the case) should not entitle cloudbet to keep the entire funds of the user. The only abuse that can result from the multiple accounts is the use of points to get some rakeback, for which you have to gamble like 5-6 BTC to get 0.01-0.02 back. Once the 750 points are reached you get rakeback only once, and thats it. This is the reason users play through multiple accounts. If Cloudbet doesn't like it, they should simply return the funds and ban the user from playing further, and not seize the funds.

I frequently use cloudbet, great site.  i think sebass may be correct.  the ip conflict may have "aroused" suspicion of your account.  keep us posted.

I use the Free wifi in my shopping center were I work (on my lunch break of course).

But I've been gambling at other sportsbooks (both on the free wifi at work and also at home) for over 3 years with no problem so naturally I thought cloudbet would be the same, but this is my first time at cloudbet so they could be different to the other websites. But I don't think a shopping center is place were many people would place bets.

Thanks SebastianJu, I never thought free public wifi might be an issue I've been rattling my brain to try to figure it out and never thought about IP addresses, Maybe this could be the issue.




Only one account and it was only about 3 days old when cloudbet froze it. The only email they sent me was the one I quoted in my original post (and also what they have posted here so far), So no they did not mention what the cause was. The terms I quoted in my original post, I found it myself and I posted it because I was scared of what it said because I have 13 BTC hanging in the balance. So to be clear cloudbet never threatened to keep my BTC or use this specific part of there terms against me (well at least so far they haven't), so I might have been a little bit ruff on cloudbet. I think from now on I'll keep my betting bank role in my wallet instead of the bookmaker.




thank you cloudbet for your reply, it has made me feel at ease.

I am an affiliate for Cloudbet and am awaiting this outcome and a reason why this happened. Cloudbet, please let us know because if OP did something wrong, then more power to you for investigating but if not, then this worries an affiliate who does not want to be responsible for sending users of my site to yours, just to find out you freeze accounts with no good reason.

Thanks

We apologise for the wait but our fraud team need time to conduct their investigation.

Once the investigation has been concluded, we will be communicating very transparently with the affected user.

Thank you for your patience and understanding.

Cloudbet

excellent point Sebastianju

Or do you use an IP that might be used by others too? IP from university or similar.

I have made several deposits/withdrawals and have never had any issues with Cloudbet.   in fact, there customer service has always been stellar when i have contacted them.  sorry to read about your coins, hopefully this gets resolved.  did they ever mention what the cause (rather than general abuse/tos) of the investigation was ?  

did you have multiple accounts ? 

Hi cloudbet/Leandro Rossi  as you probably already know I have not received an email yet about this issue, and have resorted to bitcointalk.org for communication, so naturally below are a few questions I have about this issue.

My account was only a few days old (before is was frozen for "investigation for abuse") with only 3 bets, my deposit method was obviously bitcoin (no credit cards etc..) and all the deposits into my cloudbet account has been confirmed on the blockchain. I fail to see what the issue could be.
Regardless please let me know what the issue is? and how we can fix it?

At the very least please let me know if your working to fix it? and also how long it will take to get back my BTC??  (I don't want to wait another week for a reply/resolution )


You have my account frozen for over a week, You have not emailed me once, yet in less than a day you replied to my post in bitcointalk, And I have had to create this post on the bitcointalk just to get your attention, so as you can guess I'm not happy.


I've read your terms including the part were it said "5.4.2. We reserve the right to close your account and to refund to you the Account Balance at our sole and absolute discretion and without any obligation to state a reason or give prior notice."   So according to your terms you do not have to give me a reason or refund my money (which is what you have done so far), however as you can guess I like most people would consider closing an account and taking the money a scam!


NOTE: I'm not interested in re-opening my account as I will not be betting at cloudbet again, I simply just want my money back!!!

Cloudbet/Leandro Rossi feel free to ask me any questions you might have, All I want is to be as helpful as possible to cloudbet so we can get the resolved in a timely manner.

I hope I'm wrong and that cloudbet is not a scam (I'm guessing most cloudbet players would as well),
because from what I can tell There are people on the forum that say good things about you, so based on that hopefully this is some sort of mix up or glitch in cloudbets system, if thats the case then my apologies for getting all angry, I just want this fixed in a timely manner so I can get my bitcoins refunded.

Hi

This player's account is under investigation for abuse, in breach of our terms and conditions.

Regards,
Cloudbet

Here is the short version

I was locked out of my cloudbet account without explanation and cloudbet will not even reply to my emails. So they just scammed me out of my money!!!……...Below is full details
 

What Happened

I registered an account at cloudbet deposited a small amount of BTC and was able to deposit, withdraw and place bets (all this was small amounts). I then deposited a large amount of BTC total of 13 BTC which was my entire betting bank roll.

After this large deposit, I could not login to my cloudbet account and when I checked my email they had sent me an email saying "Your Cloudbet account has been frozen pending investigation."


What I’ve done to try to resolve this

I’ve emailed cloudbet asking them what possible investigation could they want to do, and how can we resolve this issue. However Cloudbet will NOT reply to my emails (it has been 7+days).
 
I can not even login to cloudbet to withdraw my BTC, And they will not respond to my emails. So I have just been scammed my out of my money………


What I think happened

I seems like Cloudbet froze my account AUTOMATICALLY because it happened within a few minutes of my large deposit. And the email saying "Your Cloudbet account has been frozen pending investigation" was also sent at the same time.

I had no problem with a small amount, but as soon as I deposited a large amount they locked me out of my account and will not respond to my emails.


My guess is (and it’s only speculation), is that I must assume that

a.) they must have a system in place were if you deposit a large amount of BTC it automatically locks you out and steals your BTC  

b) they must have a system in place were it automatically locks X number of random accounts and steals the BTC in those accounts, and I just happen to be one of the unlucky ones to be picked.
  
c.) They could have a glitch in there system that locks people out of their accounts and are also having a very long waiting time to reply to customer emails. But cloudbet has not replied to my emails and it’s been 7+ days, So as more and more time goes on this would seem less and less likely.


Has anyone successfully deposited/withdrawn a large amount of BTC at cloudbet??? If that’s the case then maybe this could be a glitch and maybe they might return my deposit.



I’ll keep this post updated (that’s if cloudbet actually replies to my emails and/or does anything)




FOR THOSE THAT ARE INTERESTED BELOW IS THE FULL EMAIL THEY SENT ME