Cloudbet Void french ligue 1 winning bet without reason.

elgravisse88

newbie

Activity: 20

Merit: 0

Thanks you very much Ronnie. I appreciated quick reactivity.

They have paid me at 3,10 because it was "normal" odds when I placed my bet, I repeat it was not reverse odds or big mistakes.

Timerland I understand your question but bookmakers are not open to give money

At the end Cloudbet corrected their error and I would recommend them to because they assumed their fault Cool

timerland

hero member

Activity: 1526

Merit: 596

@OP, did they pay you out at the 3.1 odds or the lower odds? Could you check and let us know?

Even though cloudbet did solve the issue at the end, it was not until that OP had to post on scam accusations that they actually looked into it. It also took 3 days for them to resolve an issue that was created by themselves.

And with the history that they have with all types of complaints from their customers ranging from withdrawals to seemingly random KYC requests as a bitcoin sportsbook, everyone should be extremely careful with dealing with them.

Furthermore, I'd like to ask Cloudbet what exactly can constitute a "palpable error"? Is there a predetermined threshold for the odds to be considered erroneous? Is it solely up to you to interpret that word and deduct winnings from gamblers?

Arabicbet365

jr. member

Activity: 173

Merit: 2

Quote from: Cloudbet on November 15, 2018, 04:08:15 AM

@elgravisse88 - I've just been informed by our teams that after investigating the 'palpable error' we can't find any issues with the odds on offer, so your bets have now been correctly graded and your winnings are waiting for you in your account. I'm really sorry for the delay while we were investigating the reports from our provider.

Thanks very much,

Ronnie @ Cloudbet

good news😀

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

@elgravisse88 - I've just been informed by our teams that after investigating the 'palpable error' we can't find any issues with the odds on offer, so your bets have now been correctly graded and your winnings are waiting for you in your account. I'm really sorry for the delay while we were investigating the reports from our provider.

Thanks very much,

Ronnie @ Cloudbet

elgravisse88

newbie

Activity: 20

Merit: 0

Hello Ronnie,

I have sent you a private message. I hope this story will end well and fast. I still have running bets on Cloudbet and now I'm worried...

Thanks.

Cloudbet

legendary

Activity: 2338

Merit: 1122

Cloudbet | Best Bitcoin Gambling Site Since 2013

Hi elgravisse8,

Apologies I'm only just catching up on this issue, could you please PM me your Cloudbet nickname or the Bet ID so I can investigate this for you?

Thanks very much,

Ronnie @ Cloudbet

game-protect

hero member

Activity: 1344

Merit: 507

Did you not put "cloudbet scam" into google?

I recommend to always put "casino name + scam" into google, as this can save a lot of trouble. Wink

Maybe next time?

elgravisse88

newbie

Activity: 20

Merit: 0

Hello guys,

Cloudbet has decided to void my bet after match result ( 2 days later ). Official reason: Cancelled due to palpable error.

I have sent an email with all proof that the bet was offered by many other websites with same or highest price, they said they will review this case and at the end nothing.

The event was Stade Reims vs As Monaco, the odds dropped due to many factors ( coach changing, Monaco two bad results last two weeks and a lot of injuries).

Odds dropped from 3,10 on Cloudbet to 1,9 the day event ( I have bet 0,44 BTC). This is not acceptable behavior!!! Cloudbet official support could you get closer than me to solve this big issue?

Regards,

Topic: Cloudbet Void french ligue 1 winning bet without reason. (Read 221 times)