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Topic: Coinbase 2-step verification code (Read 225 times)

hero member
Activity: 2268
Merit: 579
DGbet.fun - Crypto Sportsbook
December 26, 2017, 05:41:23 PM
#11
Potato Chips.  Have downloaded the coinbase token generator through my. Phone but the respond I'm getting is that the token is invalid each time I insert the token code generated. Is there something I'm not doing correctly?

Where did you get your code? Unless you got it from coinbase it won't work. Did you follow all the steps written here (Just the Authy Part): https://support.coinbase.com/customer/en/portal/articles/1658338-how-do-i-set-up-2-factor-authentication-

To clarify, Did you already got an access to your account? and now you're just trying to set up your 2fa using an app? Because if it's not, there's no way that you can use any app as you haven't activated any based from your previous post.

For now, Only their support can help you. Now that you mentioned it, How did it go? Have you received a reply? Did you tell them that you haven't activated any app for 2fa as welll as the part where sms codes from other services are working fine except from theirs?

From what I know, this doesn't apply to authy
I'm unable to access my account ever since the mempool thing happen cause coinbase didn't send me the 2FA the usually send via sms each time I signin. However, the code I used was the code generated by the Coinbase Authy app you told me to download.
hero member
Activity: 2786
Merit: 902
yesssir! 🫡
December 25, 2017, 04:04:55 PM
#10
Potato Chips.  Have downloaded the coinbase token generator through my. Phone but the respond I'm getting is that the token is invalid each time I insert the token code generated. Is there something I'm not doing correctly?

Where did you get your code? Unless you got it from coinbase it won't work. Did you follow all the steps written here (Just the Authy Part): https://support.coinbase.com/customer/en/portal/articles/1658338-how-do-i-set-up-2-factor-authentication-

To clarify, Did you already got an access to your account? and now you're just trying to set up your 2fa using an app? Because if it's not, there's no way that you can use any app as you haven't activated any based from your previous post.

For now, Only their support can help you. Now that you mentioned it, How did it go? Have you received a reply? Did you tell them that you haven't activated any app for 2fa as welll as the part where sms codes from other services are working fine except from theirs?

make sure your phone has the correct time and correct timezone set.

From what I know, this doesn't apply to authy
legendary
Activity: 4354
Merit: 3614
what is this "brake pedal" you speak of?
December 25, 2017, 01:39:51 PM
#9
Potato Chips.  Have downloaded the coinbase token generator through my. Phone but the respond I'm getting is that the token is invalid each time I insert the token code generated. Is there something I'm not doing correctly?

make sure your phone has the correct time and correct timezone set.
hero member
Activity: 2268
Merit: 579
DGbet.fun - Crypto Sportsbook
December 25, 2017, 10:18:15 AM
#8
Potato Chips.  Have downloaded the coinbase token generator through my. Phone but the respond I'm getting is that the token is invalid each time I insert the token code generated. Is there something I'm not doing correctly?
hero member
Activity: 2268
Merit: 579
DGbet.fun - Crypto Sportsbook
December 17, 2017, 03:35:55 PM
#7
Thanks for your answers and my phone is ok to receive the codes. However, I didn't download the authy app and I only used the 2 FA codes only because I do all my coinbase activities using computer. Is it possible for me to download the authy app on a computer? If I'm to download the authy app on my phone what link will I use?

Yes it's available in different platforms not just in phones. See it here: https://authy.com/download but this can't help you since you mentioned that you've never used any authenticator app/software to receive codes, its just through sms only right?

To narrow down the problem, Use your phone to receive codes from another service e.g. facebook, yahoomail, etc. If your phone received the code just fine then the problem is surely on coinbase side so you should contact their support.

Yes, I only receive 2FA code through phone and I never used any authy app software to receive codes before. However, myphone receive code from other social site, I even change my coinbase password and they sent me sms notification but nothing when they ought to send me the 2FA via sms. I will try out the link though
hero member
Activity: 2786
Merit: 902
yesssir! 🫡
December 16, 2017, 12:49:18 PM
#6
Thanks for your answers and my phone is ok to receive the codes. However, I didn't download the authy app and I only used the 2 FA codes only because I do all my coinbase activities using computer. Is it possible for me to download the authy app on a computer? If I'm to download the authy app on my phone what link will I use?

Yes it's available in different platforms not just in phones. See it here: https://authy.com/download but this can't help you since you mentioned that you've never used any authenticator app/software to receive codes, its just through sms only right?

To narrow down the problem, Use your phone to receive codes from another service e.g. facebook, yahoomail, etc. If your phone received the code just fine then the problem is surely on coinbase side so you should contact their support.

hero member
Activity: 2268
Merit: 579
DGbet.fun - Crypto Sportsbook
December 16, 2017, 10:59:43 AM
#5
Thanks for your answers and my phone is ok to receive the codes. However, I didn't download the authy app and I only used the 2 FA codes only because I do all my coinbase activities using computer. Is it possible for me to download the authy app on a computer? If I'm to download the authy app on my phone what link will I use?
legendary
Activity: 2422
Merit: 1451
Leading Crypto Sports Betting & Casino Platform
December 14, 2017, 04:33:01 PM
#4
If you had at any point downloaded the authy app you'd need to recover codes from there. Coinbase still has an sms option for logging in but it is not default. You'd have to pick the sms option from bellow.

Otherwise (and I'm sorry to say this), you might have to contact their support. They're dreadfully slow but if you could wait for a year perhaps you could wait a few more days.
newbie
Activity: 10
Merit: 0
December 14, 2017, 04:29:36 PM
#3
I know how you feel... but just double check you have not downloaded Authenticator App on your mobile (check through all the apps).

If you have auto-sign in everyday and then after a week or so you might forget that you had a Authenticator App downloaded to complete the 2 step verification process.

Also delete some messages, make sure your phones memory is not full. Maybe even ring your mobile provider and ask them if there is a problem receiving signal or something.

The customer service at Coinbase is horrendous. I am waiting for them to verify my Bank account, sent all my details and everything a week ago, still cant withdraw a penny.

For a company growing so fast and making so much money from us everyday, why cant they hire more people to deal with existing customers. Its bloody shambles.
hero member
Activity: 2268
Merit: 579
DGbet.fun - Crypto Sportsbook
December 14, 2017, 03:51:09 PM
#2
Bump
hero member
Activity: 2268
Merit: 579
DGbet.fun - Crypto Sportsbook
December 11, 2017, 08:52:18 PM
#1
Have been using coinbase since I join the bitcoin world in the year 2016 and I never have any problem ever since have been using it. But last week Friday when I tried to login my coinbase account, I waited for the coinbase admin to sms me the require 2FA codes to my phone but I didn't receive anything and I checked their customer service blog for help which I found some sort of 2FA codes solution there and after going through it, I found out that I have to wait for 24hrs which I did but the problem is still the same.

I'm writing this to know if I'm not the only one experiencing this.
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