Coinbase canceled my transactions, any idea how to restore them?

axilla

full member

Activity: 217

Merit: 100

Quote from: Dominator008 on November 29, 2013, 03:23:10 PM

Do you guys think PMing Olaf would work?

no, going on 3 weeks and olaf is still ignoring me.. initiated a buy @ $180 and olaf said they would honor it.. over a month later I got an email saying, "If you still need help please reply" I replied and after no response for another 2 weeks I cancelled all my accounts..

you can do the same here

www.coinbase.com/account/cancel

Dominator008

newbie

Activity: 18

Merit: 0

Do you guys think PMing Olaf would work?

tvbcof

legendary

Activity: 4690

Merit: 1276

Quote from: justusranvier on November 29, 2013, 03:31:52 AM

Quote from: tvbcof on November 29, 2013, 03:19:56 AM

A little birdie told me that Coinbase does not have it together in the back-office as I would have hoped and not all errors are in Coinbase's favor...by a long-shot! I can only imagine what a mad-house it must be at this time.

You mean like the time where they sold me some bitcoins, and their back end forgot to initiate an ACH to pay for it, and even after I opened up a ticket with support they never did end up charging me for them?

Something along those lines. I encouraged the little birdie to do the right thing so that the sky Gods would admit it to Birdie Heaven. Birdie said it'll wait for action from the other end.

My guess is that Coinbase is making so fuckin much money now that they don't even give a shit unless back-end errors are systematic and thus costing them wads of cash in a uncomfortably large batch sizes.

justusranvier

legendary

Activity: 1400

Merit: 1013

Quote from: tvbcof on November 29, 2013, 03:19:56 AM

A little birdie told me that Coinbase does not have it together in the back-office as I would have hoped and not all errors are in Coinbase's favor...by a long-shot! I can only imagine what a mad-house it must be at this time.

You mean like the time where they sold me some bitcoins, and their back end forgot to initiate an ACH to pay for it, and even after I opened up a ticket with support they never did end up charging me for them?

tvbcof

legendary

Activity: 4690

Merit: 1276

Quote from: Dominator008 on November 28, 2013, 11:44:34 PM

Quote from: 501 on November 28, 2013, 10:53:37 PM

Quote from: tubbyjr on November 28, 2013, 07:54:56 PM

Simple, boycott this scammer site.

He cancelled the payment. Every merchant in the world blacklists customers who do that because it's usually due to fraud on the customer's end. That hardly makes the merchant a "scammer."

Coinbase promised that I could cancel the purchase at any time, but they failed to keep the promise, that hardly makes me a "fraudulent customer"...

Sometimes if it looks like a duck and quacks like a duck, it still is not a duck I guess. Not sure what is is though.

It is a good point that there should have been a reasonably obvious way to cancel an order if it were advertised that there would be this ability. Anyone else take advantage of the option?

A little birdie told me that Coinbase does not have it together in the back-office as I would have hoped and not all errors are in Coinbase's favor...by a long-shot! I can only imagine what a mad-house it must be at this time.

Dominator008

newbie

Activity: 18

Merit: 0

Quote from: 501 on November 28, 2013, 10:53:37 PM

Quote from: tubbyjr on November 28, 2013, 07:54:56 PM

Simple, boycott this scammer site.

He cancelled the payment. Every merchant in the world blacklists customers who do that because it's usually due to fraud on the customer's end. That hardly makes the merchant a "scammer."

Coinbase promised that I could cancel the purchase at any time, but they failed to keep the promise, that hardly makes me a "fraudulent customer"...

501

newbie

Activity: 28

Merit: 0

Quote from: tubbyjr on November 28, 2013, 07:54:56 PM

Simple, boycott this scammer site.

He cancelled the payment. Every merchant in the world blacklists customers who do that because it's usually due to fraud on the customer's end. That hardly makes the merchant a "scammer."

tubbyjr

full member

Activity: 182

Merit: 100

Simple, boycott this scammer site.

501

newbie

Activity: 28

Merit: 0

Coinbase often seems to be backed up on their support tickets although I've never waited longer than a week for a reply. Perhaps your entire account is now flagged for fraud and your messages just go straight to their trash folder. I know a couple of their staff members post on here but not sure how active they are.

Dominator008

newbie

Activity: 18

Merit: 0

I purchased some BTC from Coinbase at "market rate" when they are "out of supply". They said I could cancel the purchase anytime within 4 days, but that wasn't true. Since I wasn't able to cancel the purchase and I couldn't get a reply from their customer support, I called my bank and put a stop payment temporarily. Now, even after I lifted that blockade, all of my subsequent purchases are "canceled because of high risk" - seems like I am blacklisted.

It's taking their customer support forever (2 weeks!) to reply any single email, so I have to post here to seek help. I'm sure many have similar experience.

Topic: Coinbase canceled my transactions, any idea how to restore them? (Read 1158 times)