Topic: Coinbase Customer "Support" (Read 160 times)

If it was a cookie attack, it should log different IP from your IP logins.
But since all of the login IPs is yours, it's not a cookie attack. Maybe your PC is already monitored for a long time, and someone has full control over your PC without your notice. He might also have control of your 2FA that's why he can do everything he wants from your account.




That's weird if you still have some remaining balance and he didn't steal all of your funds.
According to this https://help.coinbase.com/en/coinbase/trading-and-funding/sending-or-receiving-cryptocurrency/available-balance-faq
Maybe your "Funds on hold" that's why the hacker can't send the remaining amount from your wallet.

Right now, disabling your account is the best move and better wait for Coinbase response and maybe it is just a bug or system issue.
I have a problem before from Coinbase I never receive bitcoins to my Coinbase account and found out my BTC is transfer to another address which is not mine. I tried to contact them about this but they solve my issue by refreshing my account and according to them it's normal that our BTC will not stay on the address we use, it will automatically send to their main address. So I think your issue might be a bug or system issue and refreshing your account will show you the right balances.

@Fortify
I do have 2FA for log-ons. I wish I had it on for sending crypto, I suggest everyone with an account at the least go into settings and turn on 2FA for sending crypto. That way, even if this happens they wont be able to get money off your account.

"How is your account balance doubled, if you're also saying that the bitcoin that got purchased was sent off to another wallet already?"

My entire wallet balance wasn't sent off. My account was around 9k USD before the hack. They charged my bank account for 500, then 20,000. But, for some reason, they didn't send off the entire wallet amount. They sent two BTC transactions around 0.10ish if I remember right. When I closed my account, it read as 43 ETH unavailable for trade, at the time 17k USD. I don't know why the eth was unavailable for trade, probably because my bank account went 20k into the red?

It doesn't make any sense to me either. They left crypto on the account. Why not just steal everything? Did coinbase lock them out somehow? Was I attacked by a bot that doesn't read the account balance? All mysteries.

"Did your bank not attempt to contact you before confirming such a large transaction?"

No, they didn't. In fact it's been a week and they didn't call at all. I called them and reported the transactions, they told me 5-7 businesses days. No word yet.

@logfiles

Yeah I plan on making a hardware wallet if I get out of this. Coinbase does claim some sort of insurance on their site, but its for internal hacks in their system, not on yours. At this time I don't have account access so I don't know what will happen, I'm just going to keep this ball rolling and see what plays out.

Do you not have 2 factor authentication turned on for your Coinbase account? I thought it was pretty much required to turn it on when using Coinbase - every time I login it requires a number that is texted to my phone and will also require an email confirmation if it detects a new device is being used. How is your account balance doubled, if you're also saying that the bitcoin that got purchased was sent off to another wallet already? Did your bank not attempt to contact you before confirming such a large transaction? There are so many red flags here it is all a bit crazy.

On top of the bank charge, 23 ETH is a fairly large amount of money which could easily double or triple if the bull run is on. This alone should have made you think about getting a hardware wallet which usually cost less than $100 or in the worst case scenario create a paper wallet and send money to the address from Coinbase and safely keep your private keys or mnemonic phrase.

The whole point of cryptocurrency especially bitcoin is for you to be your own bank and avoid other custodial services like Coinbase to keep for you your assets (only use them if you want to buy or sell and cash out ASAP). Support of such services is quite predictable, if they respond to you, they will instead blame you for not keeping your account secure and it will end at that.

Sorry for your loss thou

https://pasteboard.co/JzaCTaK.png


@BitMaxz

I called that number. They don't have anyone to talk to, it just tells you to use the 'Contact Us' on the site. You can only disable your account through that. I tried to reset my password twice already over a couple days and sent in another 'Contact Us' form, no password reset email came.

@joinboini

Yeah, they bought it with my bank account. And as far as I'm aware you can't use a debit/credit card on Coinbase.


@SFR10

Thanks, I made a twitter and a facebook just for this purpose.

@mk4

Thanks, I'll try that.

@logfiles

Accounts locked and can't reset password so no go. As for access to the account, I'm thinking it was a cookie attack. I always log in via 2FA for 30 days and I thought that was good enough(I was wrong).

I never log out. I did happen to check my IP logins before I disabled the account, they were all from me, and there were no logins on the day of the strange activity on my account.

What I could have done it enable 2FA for outgoing transactions, kept my crypto off coinbase(which I learned only afterwards from Dr. Google), and deleted my bank account data from Coinbase when not buying any crypto.


 

I don't think your petition on changer.org will be any useful. Question is how on earth was someone able to access your Coinbase account without using the SMS verification and email verification?
I kind of feel it was partly your fault and I don't think you will recover that month even if support responds to you

Check your account activity and see if there was any unusual IP address in the past few days or months.
To see you account activity after logging in go to Profile, then click on settings then  Activity. Then look through your recent account activity.

Did you connect your debit/credit card to your account or something like that? I'm not familiar with Coinbase but sounds like somebody bought crypto with your account using your bank/card details.

If the Coinbase support is not responding yet or you didn't receive any attention from their social media accounts your last option is to call them directly with their number.

You can try to call them through phone from any of these numbers below.


Their main number is US so call them first at that number.

Take note calling them directly will automatically disable your account.


However, you can re-enable your account by following this https://help.coinbase.com/en/coinbase/managing-my-account/account-recovery/account-recovery-faq

Have you tried getting their attention through both of their social media accounts?

• Facebook
• Twitter
  
  • There's also @CoinbaseSupport

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Even though it's not that clear, I don't think OP will be able to recover those funds ^{[unfortunately]}.

Sorry, but I don't think starting a petition isn't really going to do anything. You're really better off publicizing your problem(preferably with some screenshots with important info blurred out) in bitcoiner-infested communities such as Twitter and Reddit's r/Bitcoin and r/cryptocurrency.

Best of luck.

So, you got $20000 worth of crypto in your coinbase account? Correct me if I'm wrong (it seems someone has sent from your account too, I'm nit clear). Have you have checked the tx id and the address from where you received the ETH? I think you should try out to reach the sender and send back the ETH as they may mistakenly send you.

Logged in to check my coinbase account one day and saw my account doubled. Looking at the recent transactions, I saw BTC sent off to a mysterious address. Concerned, I checked my bank account to see a -$20,000 charge.

Contacted support, no response for two weeks. From what I've read, I'm gonna be waiting a long time. At this point I've gotten bitter so to make myself feel like hope exists I created a petition.

https://www.change.org/coinbasesupportresponse

Even Bittrex had a basic ticket system. I feel like those three years of saving hopes and dreams were all a mistake. Pray for me, I'm going to turn Buddhist and acknowledge all desire is suffering if I just have to pretend that 23 eth was all a dream sitting on the cloud.