Topic: Coinbase - Hands down the most unprofessional Bitcoin service I've dealt with (Read 2232 times)

This has nothing to do with what Coinbase is or isn't for. That's a ridiculous argument. If I buy something from anyone anywhere and it is promised to me on a certain date, it sure as hell better not disappear into thin air and require a support ticket to get it to reappear. Especially when I have a use for that item the day or two after it's promised to arrive.

Ripoff report

Coinbase isn't for day traders. Those types looking to trade frequently should look elsewhere. Coinbase is  for buy and hold types that sell in a year or so. Or Coinbase is for nerdists that actually want to buy things with Bitcoin. 

It looks like Coinbase is swamped by the new level of trading. 

I actually bought some Bitcoins for a grand a piece and I'm not sniveling. It won't be long and they will be going for $2000.  

I've never had any trouble with Coinbase and they have reasonable fee's.  All of my trades have went through with no problems. The other 2 places I tried to do business with were a nightmare.

I would be pissed off if I were having problems but so far I can't complain. I'm also wondering if some of these complaints are just smear tactics by shills.   

They just got 25 million in venture funding. They are not going anywhere and they arent a scam. They are a small company with a poor customer support. Thats all.

There are no services in the US that can do what Coinbase does.

Might be a honeypot.

Or they could have just gotten lucky and found a unique way to avoid the regulatory banhammer that no other US company was able to locate.

So what should someone go to, and why hasn't coinbased faded away yet?

I don't know how many times i have to tell people, coinbase is by far the WORSE company the bitcoin community has ever seen.  The truth behind how they operate is a complete lie

Nasty. This is pretty much how it goes with Ycombinator stuff tho':

I'll just explain pure and simple what has happened since joining their site about a month ago.

First, I verified 2 separate bank accounts, one by typing in the credentials, the second by doing their "bounce 15 cents in and out" thing. I then verified my identity & set up their phone 2 factor auth.

Next, I tried to buy some Bitcoins, well within the limit, at $100 apiece. They say they'll give me my Bitcoins about a week later, at 3 PM. At 3 PM, that day, my Bitcoins are missing. I'm confused. After 5 PM, I get an email saying my order was canceled due to it being 'high risk'. Over the period of the order, Bitcoin had increased by about 75%.

I contact them and complain, basically they say I'm out of luck, but that I should 'try again'. So, just to see if they've resolved the problem, I try to buy some Bitcoins again, this time a minute amount (about half a coin). A couple days later, bam, canceled, high risk. Why? No reason. I've yet to receive a response to my emails I've sent them.

Wonderful. Now, I try to sell some Bitcoins with them. But the moment I try to hit sell... they want to verify my phone number thru 2 factor auth. I figure, no big deal. But, their authy app isn't sending me any messages. After fumbling around for a while, I figure I'll just ask them to call me instead. "We're sorry, an application error has occurred, good bye." That's literally the entire phone message I get. Now, I can't even access my account, because I can't verify thru 2 factor auth to do so.

So I contact their support. I get a message:

Its almost 48 hours later, absolutely nothing has changed. I've sent them another email, no response.

Worst Bitcoin company I've ever had the displeasure to work with. I'd STRONGLY recommend that US bitcoiners just WAIT for Circle or use CampBx to exchange. These guys are the worst of the worst.