Me as well. Been trying to transfer from LTC Vault to Wallet since 2/27/2018. Open 2 tickets with them now and have to go through the whole proving sessions/emails until they say they will escalate and release on their end then silence. This is so frustrating that I can always approve the first email link and the 2nd says I've already done that even though I clearly haven't given the status of that email says waiting.
If you want to take the fund out from the vault to other places you need to wait for long time, I see atleast 2 days of time buddy. I am not sure why you guys are using vault when you use the private key secured wallet you no need to wait for some more times.
Simply shit to have the vault I personally believe. May I know what is use you guys are seeing in valut instead of private key secured wallet.