Topic: Coinbase is "Down for maintenance" -- Missing 100BTC sent 10 hours ago. (Read 2719 times)

coinbase retarded. Takes week to get ach funds. I used them once. never again

this is still going on been waiting like 35 hours

Brian, thank you for the damage control at this point.  Things are, in fact, all corrected on my end.  Confirmed transaction has left my coinbase 'wallet'. 

I have concerns about your method of maintaining 'wallets' and the way in which people are led to believe they have a wallet of their own on coinbase.  It seems to me that what people have is a number on their account page, which only really corresponds to a number in a database.  This database is likely linked to the 'hot wallet'.  As the coins were mine, and should have been in my own 'block' and 'wallet' that my account should have had access too, I should never have encountered this issue.  If I had a pending 'purchase' I would not think this a problem. 

I realize this thing is bigger than both of us, surely more than your combined staff.  I suggest getting a PR person or method of handling support emails beyond twitter and blog posts.  Affected customers need to be notified immediately.  Think about your bank, when it is down, you get an email, and another when it is back up.  This, along with reasons why they are down.  This affect cannot be understated when running a business.

As it is, I still believe Coinbase to be one of the best ways to get BTC.  I cannot, however, recommend leaving coins there for longer than it takes to send them to a personal, offline, cold wallet.

Brian, thank you for clearing this matter up. I'm sure we have all learned a little about ourselves through this.  I hope it sticks with us all and improvements happen across the board.
 
Regards,

A Dead Weasel

Hello and thanks for the heads up on this.  We are almost done going through and cleaning these up.  Please check your balance and see if it now back to normal.

This was a view bug (the coins were never moved) that resulted from the unconfirmed transactions earlier this week.  Basically a bunch of pending transactions got added which were not processed yet but they were still affecting the balance calculation.

Did a major rewrite of it saturday and pushed it out, so this *should* be a thing of the past.  Definitely made us look bad though as the balance is one thing that should never get messed up.

We are still going through support requests but if you see anything else definitely let us know.  Thank you for bearing with us!

I initiated a transfer out of BTC yesterday morning - 12 hours later coinbase actually pushed the transaction to the blockchain where it was shortly confirmed.

So looks like there are still major delays but eventually funds are being delivered.

At least it appears they are working on the problem. If I had intentions to sell I would be upset.

I successfully transferred 60+ bitcoins out of Coinbase last night.

Good luck to you.

Site back up.

Transaction still pending. 

twitter more active than support emails.  Lame.


Is this a haiku?  No.

They tweeted this message a few minutes ago:
"To those with unconfirmed transactions - rest assured, we're currently working to fix the issue."

read the other day about unconfirmed transactions. looks like they cleared that up. maybe this is related

i had a small (sub 1btc) move from that account today take several hours to get broadcast but it did go through so give it some time if its only been 6 hours

I've had positive experiences with Coinbase, but I have to admit that I've never trusted anyone with so much bitcoin value at once.  If this is a hack or a white turned black node fraud, I'm truly sorry for your loss. 

Am I right in thinking you can check any address and see its worth? can you do this from blockchain.info?

Surely it'll be credited to your account when they go back online and synchronise

But it sucks bro

I have a bad feeling about this. I had some bitcoins pending to go to my wallet for 24 hours now.

Sent 100BTC from Coinbase.com today at 11:15 AM eastern time to Blockchain.info.  Was in PENDING all day.  Now coinbase is "down for maintenance". 

Pending in their sense meant not yet included in a block.  Unfortunately I see a .10BTC deposit to my address about 5 hours later.  Not expected from anyone at all, never get these.

Very scared about this.

No response to support emails sent about changes to their service that were sent 3 days ago as well as today.

Anyone want to chime in with their experience?


reddit question here:  http://www.reddit.com/r/Bitcoin/comments/18m76o/coinbase_is_down_missing_100_btc_sent_out_6_hours/