After reply from exchange you must trust it because i heard too many stories already that when people are verified and want to pay out their funds they suddenly must verify themselfs again literally frozing/taking their funds by exchange.
If it is about trust then even asking in community and forum makes no sense. Then what is the difference in a support email confirmation and a discussion on forum. I actually did not get the point. Probably we are looking from different angles please explain.
I was addressing to the question where OP said that maximum payout of the exchange. And also payout can vary as and when the price changes thus I said of conversion to USDT.