After I deposited $10k and made few trades it suddenly appears a SSN verification which I do not have. Now they locked my account from sell/buy and withdraw money from the wallet. I mean I understand all platforms would require a identity certification and I would be super willing to cooperate if they can do that BEFORE people buy in.
It gave me a false lead to let me think a driver license is good enough to trade on the platform because apparently they did not stop me from depositing money in and even let me traded few times.
I called customer service few times and uploaded every document I have in America and they tell me I need to wait for an unclear time period. They say they are not responsible for any loss during the time the account is limited and user must take their own risk in the market. As a very experienced trader I totally agree with that but the situation here is that the risk is created by the platform not from the market.
Once I start trading I have right to make choices either buy or sell but coinbase deprived that right from me. I called them since yesterday 2/20/2018 and watching price went down but can't do nothing. Of course if it was going up I can't sell either.
From my perspective, they are violating their own rules to let people put money in then start to use those rules to make your money stuck in there. If they need a SSN to make buy/sell&withdraw, they shouldn't let people get in at the first place if they don't have one.