Coinbase screws up | Bitcointalksearch.org

ebliever

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Quote from: avatar_kiyoshi on January 16, 2016, 12:51:02 PM

Well contact to their customers service is the best way, I'm not see a serious issue from coinbase, except they ask your details information.

I don't have any problem with them complying with KYC laws and so forth. But it's now closing on 30 hours since I first contacted them. I've sent two emails to the support address they listed, and opened a ticket in their Help system. And there has been zero response. That really surprises/disappoints me. They ought to at least be able to start addressing an issue within 24 hours with some kind of human response. And this is not a complicated issue, least I don't see it as such.

avatar_kiyoshi

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Well contact to their customers service is the best way, I'm not see a serious issue from coinbase, except they ask your details information.

VirosaGITS

legendary

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Quote from: Come-from-Beyond on January 15, 2016, 01:25:27 PM

Why have you had a very high view of Coinbase? Their reputation is well-known and is not better than the reputation of the lowest bankster.

Maybe because i've had absolutely no problem sending BTC<->CAD back and forth with my bank account at a stellar speed (less than one day and instant) transactions, its always fast, exact and there is a flat fee of 1CAD. And that for months now.

Maybe the US department is lacking but in Canada, i've had zero problems, yet.

Come-from-Beyond

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Newbie

Quote from: ebliever on January 15, 2016, 01:17:54 PM

Well, I went to buy some bitcoin this morning on the Cryptsy-dip, and ran into a problem: Coinbase flagged my personal checking account as a "business" account and wants a raft of new information and won't let me buy bitcoin without it.

This is a personal checking account, always has been, and I have no business of my own, so there is no sane reason I can think of why they would have flagged it as a business account. But what really gets me is that they made no effort to contact me until I tried to buy bitcoin and ran into this roadblock. That's miserably poor customer service, and now I'm watching the hours pass as my request to their support email (using the email that the system gave me when it blocked my purchase) goes unanswered.

If you are going to shut down someone's account or some major function of it, you owe it to your customers to reach out to them and let them know what is happening so they can address it, before it becomes an issue for them. I've had a very high view of Coinbase until now. I hope they can reclaim that.

(In the meantime, would folks please keep panicking over a theft that happened six months ago at Cryptsy so the price keeps going down? Thanks! :-)

Why have you had a very high view of Coinbase? Their reputation is well-known and is not better than the reputation of the lowest bankster.

ebliever

legendary

Activity: 1708

Merit: 1035

Well, I went to buy some bitcoin this morning on the Cryptsy-dip, and ran into a problem: Coinbase flagged my personal checking account as a "business" account and wants a raft of new information and won't let me buy bitcoin without it.

This is a personal checking account, always has been, and I have no business of my own, so there is no sane reason I can think of why they would have flagged it as a business account. But what really gets me is that they made no effort to contact me until I tried to buy bitcoin and ran into this roadblock. That's miserably poor customer service, and now I'm watching the hours pass as my request to their support email (using the email that the system gave me when it blocked my purchase) goes unanswered.

If you are going to shut down someone's account or some major function of it, you owe it to your customers to reach out to them and let them know what is happening so they can address it, before it becomes an issue for them. I've had a very high view of Coinbase until now. I hope they can reclaim that.

(In the meantime, would folks please keep panicking over a theft that happened six months ago at Cryptsy so the price keeps going down? Thanks! :-)

Topic: Coinbase screws up (Read 566 times)