my saga with the coinex exchange begun a few days ago when i decided to invest in their native coin cet.
this accusation will not have anything to do with the rumors that their ceo got arrested or the fact that their volume seems manipulated for people to get in. on top of this i will tell you my direct experience with them. escalated fast from a hacked account to a inside job.
begun building the portfolio and at some point moving assets around i have done a rookie mistake sending nex tokens to my neo adress in coinex. damn stupid.
wrote to support and also joined the official telegram group linked on the coinex page.
some admins out there said they can help me(louis and some sheri chick) but initially drained my liquid assets out of it. cet coins were locked.they said this is normal but was my first very big alarm bell. after that they asked me to send some funds to "restore my account". now i am locked out of it completely.
the official support has failed to provide me with a solution on the matter and i am sure i can kiss my coinex assets goodbye. on the nex recovery they said that they do not support nex and i can kiss my nex goodbye even if nex is a nep5 token. on the "hacked" account they initially said they cannot find my account and later they said they managed to find my account but "someone" changed the username(mail) asociated with the account. the only interaction i had was with the official admins from the official telegram group. the support failed to give me acces to my account and is not responding anymore. it was paramount for their response to arive in 24h timeframe because the locked funds are unlockable in 24 h so in very few moments they will be free to go bye bye.
this is why i love dex's because well..not your private keys, not your money!!!! i strongly encourage you all to get out and stay away from coinex. i will keep this post updated with any miraculous development if any.
if i somehow helped you not get very poor please consider tips for a poor guy
1DHFhDapWT7osSdUy3ToLYpkEC3VZzd4uD
later edit with some specific details:
louis that never asks you for funds "suport dude" and admin on coinex official telegram group. i missed screenshoting my discussion with sheri chick.
https://i.imgur.com/bVPQw0G.pngofficial support response very supporting:
https://i.imgur.com/xZKeSYt.pnghttps://i.imgur.com/V5gAKir.pnghttps://i.imgur.com/rQJJlkJ.png