My Coinexchange.io account was locked with no reason given five days ago now. I opened a ticket with support, but I have heard nothing. I changed my password and did everything I could think of, but nada... Has anyone had this experience before? Any ideas for how it could be solved?
Contact this
guy on the forum, he was last active around 2 weeks ago. PM him and hope for a response.
How much bitcoins/altcoins did you have in your coinexchange account? If it is a major amount then make sure you let them know and make sure that you say that you're willing to go through the entire legal process if needed.
Are you sure you did not do anything abnormal to get your account suspended/locked? Like signing in with the wrong password multiple times by accident, travelling to a different country, etc.?
Hello Magneto, thank you very much for your reply and pointing me to their account. I have sent them a message and will just have to hope that something positive comes of it. Its been nine days and 18 hours now, and I am still locked out. I didn't do anything different than I would normally do. I have never had a bad experience with them before, so this is very surprising for me. My ticket "#17475 Account Locked" was assigned to a guy named "ethought" but other than that, there has been no activity. I tried emailing them and it opened a new ticket, to which I replied saying I didn't mean to open another ticket and apologized...they closed that ticket, but my remaining one is still opened and untouched.
@BitBender's morning routine:
- Wake up
- Rub eyes
- Go downstairs and make coffee
- Water the plants outside while the coffee cools to the temperature of less than the sun
- Check Coinexchange.io ticket
- Sigh, and set it to Boomerang in 24 hours...