Topic: Coinmama affiliate program problem (Read 875 times)

I wrote to support more than 5 times in the last 2 months.

The last time they told me that there should have been a payout last week, but the payout never came.

https://i.postimg.cc/1tPFfh79/coinmama.jpg

What exactly do you mean with you can't get paid? You aren't getting any commission credited or you can't cash out what you have earned thus far?

Perhaps they introduced new term changes (changes they don't notify you about) that affect your account.


It's a long read but might be of help; https://www.coinmama.com/affiliate-terms

Their forum account was last active in July - coinmama.

Dont know if there still some users who do make use up this site but if were you its better to look up for another platform if you do make affiliate marketing.
Seems like this one doesnt work anymore.

Succesful registrations doesn't necessarily bring succesful sales and unfortunately we cannot control your referrers actions Maybe you should consider if you target the right audience?
We'll be happy to help you convert better, please send us an email to [email protected] and we'll try to figure out if we can help you!

17 leads but no sales, could you please explain how this works? something doesn't seem right thinking to quit promoting. thanks.

Hi!
Regarding our response time - we are trying to answer any email in less than 24 hours which we have in this case actually, you simply didn't give us the chance to answer before posting a message on the forum.
Regarding the commission structure - What was quoted on Coinmama is "15% commission on ALL of your referrals purchases". As we explained to you by email, what we meant by that is 15% of Coinmama's commission. We also explained why 15% of the total order amount is not possible with our recurring fees model (affiliates earn for all of their referrals purchases not just the first one) and we would be practically losing for any referral purchase if we were to pay 15% of the total order amount.
I do understand however the reason for the confusion reading this sentence again and we already rephrased it to prevent further confusions. It's now "Earn 15% of Coinmama's commission on ALL of your referrals purchases including all their future purchases - forever!".
Our affiliates are usually very happy with our program and earn good money working with us. We also never received a complaint about the above mentioned so we didn't realise it caused any confusions. Nevertheless i'm sorry for any misunderstanding caused!

ivanst776, I don't know what makes you think we look like scammers (might it be because Coinmama and your company are offering similar services?) but writing these kind of things without any basis will not bring you good business, the opposite is correct. I'd be happy to answer anything else if there's something you'd like to ask.


Bottom line melnsee, we weren't trying to mislead you, our affiliates success is our success. Sorry for this confusion once again and i hope things are more clear now
If you have any questions you're always welcome to ping us and we'll be happy to assist.



Have an awesome day!

I can give you an answer. just wait for some time/days and if they dont response for some days. then leave their affliate programs. because they seem scammers. and making peoples fool with telling something else and paying something else. you can start a thread in scam auction section by telling peoples what they did with you..

I had problem with coinmama affiliate program. They quoted 15% on the purchases of my referrals. What I received is just 1,1%. I sent feeback. They gave me no respond. Anyone can give me an answer?