That's normal in customer support. I don't think they make enough per user give personal answers after reading personal emails from so many users.
Heh, I do not agree with you. The answers should be more dynamic. If I ask them questions and report their bugs, They cannot reply to me same answers over and over. if so, No need for humans to handle email. They can implement a Chatbot that will answer customers' same answers to related questions. Or, They can add Answers to F.A.Q so we don't need to mail them and they don't have to waste their limited time. FYI, I am a support agent working on Casino Support. Casino hires me to satisfy users with my answers. If users don't get satisfied. They will kick me out in no time.
This part appears to contradict your previous response that mentioned "
it lasted for 6 minutes [after its launch]"!
- Regardless of that, what you've experienced was probably a display bug of some sort and that gave you the impression people were still claiming it [there's a small chance that I could be wrong]! IDK, Maybe you are right. Since I have limited knowledge about web development, IDK if it's possible or not.
In the third case, it is most likely that there was a really tight competition in the access of the reward and that even if you were there attempting to have one right from the start, it wasn't a guarantee that you would be successful. There were probably hundreds of thousands of users competing over merely 3,500 NFTs. So you would understand that you could end up with nothing.
I know that the competition is too high. That's why I set an alarm on my phone and was counting the time and I started to claim after 1 Second of its release.
IDK, How you said that since I already explained that I reloaded the page after each failure. have you noticed the error message? It's a "Network error" while my internet was okay. So this might be a bug.
The customer support most likely understands you, but what do you expect from customer support who don't have technical knowledge or permission to fix the technical problem?
Well, I expected at least they do agree with me that this was a bug. And promise me that they will fix it so it won't happen next time. But, Nope. They keep explaining me with pre-typed shit.
Being rude and sarcastic to CS is too lousy for something for free claim. Not unless it's a financial issue or locked account with funds on the platform.
Honestly, I do agree with you. I shouldn't be rude. But, I expense my valuable time there to claim that free diamonds.