Topic: Coins-E Support ticket! (Read 1006 times)
My Franko finally posted at Coins-E.
I have 2 tickets with Coins-E open, one from 28 December, the other from 16 January.
The latter was resolved 2 days ago (my funds were finally creditted to my account), but ticket has remained open.
The latter was resolved 2 days ago (my funds were finally creditted to my account), but ticket has remained open.
Thanks for the reply, alas I have given up. It was "only" 35 Franko. I withdrew my 0.05 btc from there and moved on.
Dear PoolMinor,
I have tried to withdraw there a ton of IFC in december 2013, but the transaction´s status is still "initiated", but no coins where sent to me. On coins-e the coins are not anymore displayed. I wrote several times to them (first time I used "support", then they wrote to me (automatcally) to go to freshdesk.com for the ticket. Later the ticket there was "closed"... In the meantime I opened new tickets, but they are all since weeks / month (!) beeing processed. Just today I wrote again. It seems you are right.
I have tried to withdraw there a ton of IFC in december 2013, but the transaction´s status is still "initiated", but no coins where sent to me. On coins-e the coins are not anymore displayed. I wrote several times to them (first time I used "support", then they wrote to me (automatcally) to go to freshdesk.com for the ticket. Later the ticket there was "closed"... In the meantime I opened new tickets, but they are all since weeks / month (!) beeing processed. Just today I wrote again. It seems you are right.
Has anyone ever received any response on a support ticket? I foolishly sent coins to Coins-E, oops fail on my part clearly. They obviously do not want any one trading there more than 1 time, what a joke. I guess I should have read other posts more.
Please, if you have received actual support from these people, can you explain how you did it?
Please, if you have received actual support from these people, can you explain how you did it?
Jump to: