Topic: Coins.game banned my account when I tried to withdraw (Read 483 times)

Do you mind to give it another shot? Perhaps adding as many details as you can this time, and specifically adds that you've tried couple of ADR to no avail, and that they suggest you to escalate to the licensor.

Previously, there are other [relatively] good arbitrator aside from AG and CG, the Pogg, but I tried to access their site not long ago for another case I am overseeing and it seems they rebranded themselves to casino reviews. I am not sure if the rebrand followed by an improved dispute resolution or not, but in the past, IIRC, the Pogg operates in a bit untransparent manner.

Not in a term like they're taking sides, but rather their investigation is not available for public to consume. They get an complaint email, they reach the casino, they made internal and private investigation, and come back with a result.

You're free to try this one, if you think going to GC is not the best option for the time being.

One option now would be to hire a lawyer who specializes in such cases, who would then also take over the official communication with the casino. However, this will definitely cost (a lot of) money and, if you don't win the case, would probably end up being very expensive - unless you happen to have legal expenses insurance or something similar.

However, it would definitely be worth a try; many lawyers also offer free initial consultations.

GamingCuracao doesn't have an official complaints portal on their website like other curacao license providers (ex. Curacao e-gaming). That email address is useless as they never answer any email you send to them, I've tried in the past with other bookmakers.

What do you mean by unreachable? Like your email got bumped off? Coins are with GamingCuracao, disputes against them should be escalated and submitted to [email protected]. Have you try this?

Askgamblers in unwilling to even open my case for investigation :

''After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.''

Livechat support said that once ''''fraud''''' is mentioned as the reason of the ban by the casino, the casino's regulator is the only body which may conduct the proper investigation.


Only problem is that the curacao license provider that coins.game uses is unreachable. Any other third party mediators that I can try?

For the time being, yes, the best approach will be to stay away from them, given they decided to leave this forum [albeit hopefully only temporarily], which means the forum can't reach them and can't do much to protect the players and "pressure" them to solve cases against them.

I just read their ANN thread. We should stay far away from these guys.

I think it's no longer relevant. Whatever the betting history say, whether OP did or did nothing wrong, Coins.game's representative are not coming back to this forum to address the issue [hopefully they will, in the months to come, but not within this short future], this case will never be resolved here.

I just looked at a few of your bets from previous books. At first glance it seems you aren't doing anything wrong. You just seem to be good in small markets. Would need to see some of your betting history here at coins.game to make a proper assessment.

They have used a different odds provider in the past, but it seems they continue to scam players with the other provider as well.   

The best I could get was just my deposit https://bitcointalksearch.org/topic/m.62806086

They are also on AskGamblers, and AG do a mediation for sports-betting related issues. Five out of six complaints there got resolved, with the latest case happens and resolved recently, so it might be worth pursuing.

Casino guru rejected my case because they don't deal with sportsbetting complaints. Anyone know where else I could try?

Thanks a lot for trying to talk to him, very appreciated

Hi, I managed to get a reply and had a short conversation with Denis. However, the outcome is sadly not as we wished.

I am not sure if sharing the full conversation here will be considered as a breach of privacy. But, considering that there is no private matter being shared, and that the benefits of transparency seemingly outweight the [lack of] sensitive information contained by the conversation, below is the full conversation.

I intended to post them right after our conversation seems to end with me being left unread, but I was hoping that he'll return and replied to my offer of escalating things to CG for the time being [with me personally notifying him for each new cases]. And since that's [now being clear] not the case...





[For those who, like me, doesn't speak Russian, since you can't copy and paste his replies to google translate, simply use Google lens and switch them to translate mode and hover your camera above the text, it'll automatically shows the English translation on your phone screen]

Hopefully, we can get coins to return here in the months ahead. For the time being, though, OP, I don't think there is much that the forum can do.

I think its just a general copy paste answer to all questions from users whose accounts have been banned.
The support person may also not know the real reason if they answer like that, maybe they will only answer specifically through casinoguru.

Anyway, many casinos still hire and use inexperienced support, so dont be surprised if the answer is like AI.

As I have stated before in the ANN thread this particular rule looks awfully odd to me:


I mean, these are obviously, 100%, rules for poker, and nothing else. What else should they apply to?? And I have checked their site, no poker game to play.
In which other game could anyone share card details, transfer chips, discussing hands, and so on?

Maybe they wanted to add poker at some point and therefor added this rule to their TOS, I don't know.
Anyway, bringing up this rule to prove their point is not logical and looks very strange.

https://imgur.com/a/ga10oe0

I finally got a reply from their support team. They told me the same exact vague list of reasons for the ban and said the decision will not be reviewed :/

I am not defending the casinos at all. You might be 100% legit with your case vs everyone of these casinos, or you may not. I'm just saying it's very odd that you seem to be playing smaller less known casinos, and always end up with a scam accusation against them.

Little update on the case :

I was told on livechat that they didn't have any more information on the reason of my ban and to send an email to their support team ([email protected]). I sent an email asking for explanations on May 9th and they still haven't replied. Otherwise I'm also waiting for casino guru's representative to reply to the complaint.

Casinos condone people making money lol, if placing semi-decent bets is doing something shady, then shoot me. I've never done any fraudulent bets, arbitrage, etc and all the cases I've opened have been resolved in my favor because of that. Otherwise they would have proof of my wrongdoings to show to the 3rd party arbitrator.

Again, I ask you to look at all the bookmakers that I've done complaints on. Half of them have exit scammed and the other half have dozens of complaints here or on casino guru/askgamblers. Why are you trying to defend those scummy casinos by suggesting I'm doing shady activities?

Thank you, PM received. I'll try to reach him, hopefully we can get him back to this forum.



OP already did, though the casino itself has yet to reply to the complaint. Here's link to his CG's complaint: https://casino.guru/coins-game-casino-player-s-account-has-been-banned

You do realize that all these sites communicate with each other somewhat. You are not being limited by the casinos, you are limited by the provider. If all the sites use the same provider, you are fucked. You will be limited on site after site after site.

Cases may have been resolved in your favor, but that doesn't necessarily mean you are not doing an activity that the casinos do not condone. That could mean that the arbitrator is clueless about your activities, or could be a casino error, or whatever.

IMO, casinos feel you are doing something shady. Whether you feel you are or not is irrelevant.

That's exactly what I wanted to say before reading your post. I always do a research on the accuser's history hee in the forum before passing judgment on the accused person or casino just to ensure fairness between the two sides. Here as you mentioned the OP's gambling activity, is only in sports betting and his the winnings he always makes from betting, does raise suspicions and why these small sportbooks decides to ban him?. However, without a clear evidence, it's impossible to have a conclusion, The accused side is absent and he is offline from the forum, despite their successful contests and campaigns before, that doesn’t absolve them from the accusations.

The reasons provided by the casino for the ban, frankly, they are horseshit and doesn’t make a sense. They didn’t even specify the exact reason of the ban. Given that the OP claims to have only bet on sports, so we take the second reason since the first one can’t be related with sportsbooks.

Your best option now is to file a case with Guru Casino, as suggested by some users before, and hope for a response. If they do respond, the Guru team will reveal the truth behind what happened to you exactly.

Me using bitcointalk as a way to bring these scummy casinos practices to light and try to get my money paid does not make my betting dishonest. Please feel free to go through all the threads I've posted and see that either I was paid out in the end or those casinos have exit scammed (Betnomi, euphoriabet, etc) thus proving my scam accusations.

The big crypto casinos such as Stake or betcoin.ag will limit your max stakes after you win a certain amount of money. I have no choice but to play at smaller casinos.

Please note that all my scam accusations have been resolved in my favor once the smaller casinos realized there was nothing wrong with my pattern of bets. It is simply a strategy that they use to delay/not have to pay winnings.

Another point that we can consider is, this could be black politics to minimize competitors' competition... no one knows what cunning strategies are implemented by other platforms or companies to win the competition. I only warned in that direction and this suspicion was actually directed at the reporter (according to the research that Mr @yahoo62278 said).

I am not defending the casino mentioned by @elegigglebets, if the casino platform is proven guilty. Of course, this issue requires discussion between the casino platform and the topic creator. As long as we can't see the response from the platform for discussion in this forum, I hope that soon there will be representatives from coins.game to express their arguments and find out who is at fault in this case through any media.

However, I also don't support unhealthy competition if the topic creator (possibly) really wants to bring down other casinos in a slightly extreme way.

Jeez, good catch.
I scrolled through his posting history and he created so many accusation against different books, there must be something to it. Whatever he does, he is getting caught a lot.
Maybe OP should check his setups a little better so his scheme isn't that easy to spot. 

Guess it's fair to say this moves the whole thing in a slightly different light, even though coins really seems to have some issies at the moment since this in not the only scam accusation against them recently.

I have got the telegram contact of Denis. Unfortunately, he doesn't reply me anymore neither he check my message. I'll send you the telegram username shortly.

There are a few such users here in bitcointalk who used to take the advantage of arbitrage betting while casinos don't allow this. The proofs are barely visible sometime because casinos got accusation from their odd providers. Thus, the abusers get a pass.
My bad, I have to intention to accuse OP as abuser.

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

Hmm, probably because they don't care about BitcoinTalk's reputation anymore. Or their management may have changed. I have seen situations like this when they change the staff who is responsible to handle the social media or some other sides, the new guy does not continue what the previous staff was handling. The new guy may have a new strategy to handle things. Most of the people do not know about Bitcointalk and they don't care about their presents here. So, if they do not care, we cannot do anything except giving them a appropriate feedback based on their action.

Ahh... I was about to shoot you a PM, asking for your contact at Coins, see if I can reach them and get them solve these cases... perhaps even have them return for a while into the forum [that'll be a nice thing]. But I see that it might be a dead-end too.

If you think it's worth trying and don't mind me to try reaching them, though, please send me a PM with the contact details, I'll try to nudge them.

It has been a long time since I talked with my coins.game contact. he hasn't checked my DM in a while.

Yeah those rules are for the poker abuse, not sports betting (arb betting, late betting, fixed match, by pass the bet limit with multi account, etc).
Kinda strange why their support only copy paste their policies for Poker game while you said that you only gamble on sports.
Without any replies from the coins game side, we will never know what is the reason why they blocked and confiscated the money on your account, I hope they will response to this case on casinoguru.

If so, you have done the pre-test. Unfortunately, some casinos scam players only if they see the amount is big enough. Of course, I cannot tell if they are scamming you or not because we haven't heard the story from their side. So, it won't be appropriate to call them scammers. It would be better if they came to this thread and shared their point of view regarding this case. I have heard their rating on Casino guru is not good. So, I don't know if opening a complain on Casino guru will help or not. But, keep us updated about your case.

I checked Askgamblers and there seems to be no record of coins.game over there. My intention was to check on the progress of the report, but in any case, keep us updated with the verdict that comes out so that we can try to leave any appropriate feedback.

I already see a neutral tag regarding another complaint on casino guru.

I had already withdrawn some small amounts before (a couple of months ago) but this is the first time I tried to withdraw a big amount.

Also my complaint on Askgamblers was rejected for some reason? They ask me to contact Gaming Curacao directly lol but they don't really respond to complaints.
I opened a complaint on Casino Guru now so we'll see how it goes

I think that is the OP's case. if you check the disputed amount and the type of coin, it is the same.

anyway, yeah, the OP might have a better chance of getting a response on casino.guru since I saw their representative recently responded on one of the cases(this case) they have on casino.guru.

Based on the information I found, it seems that your case is not unique. Other players have also been banned from Coins.Game and have disputed the accusations. https://casino.guru/coins-game-casino-player-s-account-has-been-banned

So you might also consider submitting a complaint on Casino Guru, as they seem to have a process for handling these types of issues.

I remember playing at that casino and even participating in their contest. I never had a problem with my deposits and withdrawals. It's probably because my withdrawals were not too big. Campaign manager Little Mouse handled their campaign a couple of months ago. Maybe he has contact with their representative. You may contact him if you want.

Was that your first withdrawal request? Or did you withdraw any amount before this withdrawal request? If you are new to a casino, you should withdraw at least once to check if everything is okay before you continue making a big amount for safety purpose. Sometimes, casinos comes with worst excuse not to pay their players.

Yeah I didn't realize they were not active here anymore. I filled a complaint on Askgamblers

Seems to be one of those complaints that can be easier to resolve via casino guru or askgamblers. Have you filed any complaint there yet? On casino guru, their safety index is low at 4.1/10

They have quite a number of complaints there, most of which are unresolved.

Reuploading the images:



I'm adding this to my list, but I don't think you'll get any solution for your case. Coins's representative has been away for a while, and there is other case with them that is left unsolved.

What happened::

I've been playing occasionally on coins.game since last year. On april 18, as my balance was at 0, I made two 500$ usdt-erc20 deposits. Since then, I slowly worked up this amount to 4698.25$ via sportsbetting and I attempted to withdraw that amount yesterday may 07. When I tried to log in today, the access was denied and I got this message via live chat :

https://imgur.com/a/T4h2rYO

I don't understand any of these accusations.

1) ''if they are found to be receiving, attempting to gain an advantage by trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play.''

I have not played any card game on coins.game, only sportsbetting

2) ''Once coins.game notices fraudulent, illegal, dishonest or improper activity (including using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or betting, wagering or playing poker through or on behalf of a third party) on the Website''

I do not use a VPN while accessing coins.game. All my bets are my own and if I recall correctly, I already provided verification documents MONTHS AGO which were accepted.


I do not have access to my account anymore so I cannot post any betting history etc to support my point sadly.


Scammers Profile Link:

https://bitcointalksearch.org/user/denis-coins-3575821

Amount Scammed:

4698.25$ usdt-erc20