Ok. I'm going to update this thread one last time by saying that Cointerra has made things right by me. I will save the details of the deal I worked out with them for myself, but I will say that they responded reasonably quickly--after my initial attempts, at least--and they made me an offer that I couldn't refuse to try to make me happy.
There is no GSX 1 in my future, but I'm perfectly happy with the solution they proposed.
I wish they would have communicated more proactively, but I can say they stood by their responsibilities to their/this customer.
Topic: [COINTERRA][SCAM?] Preorder a GSXI and get NO response from them for updates?? (Read 618 times)
April 30, 2014, 12:53:42 AM
April 23, 2014, 10:05:04 AM
Wise decision, for a few hundred more you can get a 1 TH/s miner for China.
Hate to say it, but all the US based miner manufacturers(Butterfly Labs, Hashfast, Cointerra) all suck ass.
It's really unfortunate that we don't have reliable manufacturer stateside, especially since we have such a large minerbase.
Hate to say it, but all the US based miner manufacturers(Butterfly Labs, Hashfast, Cointerra) all suck ass.
It's really unfortunate that we don't have reliable manufacturer stateside, especially since we have such a large minerbase.
April 23, 2014, 09:41:02 AM
UPDATE: Seems that they do read their emails, as I received the following response from CoinTerra within minutes of notifying them of the actions I had taken:
Agent Zero (CoinTerra)
Apr 23 09:31
HelloREDACTED,
I have just been assigned your support ticket. Per your request I have canceled your order for your June delivery GSX-I card and forwarded your refund request to the finance department for processing.
Regards,
CoinTerra Support
Agent Zero (CoinTerra)
Apr 23 09:31
Hello
I have just been assigned your support ticket. Per your request I have canceled your order for your June delivery GSX-I card and forwarded your refund request to the finance department for processing.
Regards,
CoinTerra Support
April 23, 2014, 09:35:54 AM
I have always had some respect for CoinTerra, as they have had a fairly good reputation with regards to producing good equipment, albeit a little under-performing based on their development estimates.
They have also seemed to present a fairly professional corporate face as they grew; however, I finally ordered my first product from them - a single GSX I (400ghs) PCI board - paying in full as soon as they announced availability of it (on February 17, 2014), but now I've taken note that there have been ZERO updates from them about this product.
The new TerraMiner IVs seem to be flying off the shelves, yet absolutely ZERO mention about the GSX I.
Obviously, any machine that cost over $1700 for a measly 400ghs is starting to look absolutely useless, so I decided to use their support address to request an update on the development of the GSX I.
On 4/16/14, I sent an email to [email protected] an email asking two simple questions: Is is progressing? Is it on schedule?
I received NO response.
I sent a followup on 4/21/14, this time threatening that I'd start to seek answers elsewhere (TX Atty General; TX BBB; here) unless they extended the SIMPLE COURTESY of a response. Still, NO answer...
So, today, on 4/23/14, I have sent them a 3rd email asking for a full and complete refund. I have also filed a complaint with the Central TX BBB (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started) and I am starting this thread to see if there's anyone else out there that's now experiencing this treatment from CoinTerra.
I am afraid that they may be starting to behave like we've seen so many other hardware vendors do; empty product promise, no intention of delivery, no customer service to back their operation.
Please feel free to add to this, if you've been looking for customer service from them, too.
They have also seemed to present a fairly professional corporate face as they grew; however, I finally ordered my first product from them - a single GSX I (400ghs) PCI board - paying in full as soon as they announced availability of it (on February 17, 2014), but now I've taken note that there have been ZERO updates from them about this product.
The new TerraMiner IVs seem to be flying off the shelves, yet absolutely ZERO mention about the GSX I.
Obviously, any machine that cost over $1700 for a measly 400ghs is starting to look absolutely useless, so I decided to use their support address to request an update on the development of the GSX I.
On 4/16/14, I sent an email to [email protected] an email asking two simple questions: Is is progressing? Is it on schedule?
I received NO response.
I sent a followup on 4/21/14, this time threatening that I'd start to seek answers elsewhere (TX Atty General; TX BBB; here) unless they extended the SIMPLE COURTESY of a response. Still, NO answer...
So, today, on 4/23/14, I have sent them a 3rd email asking for a full and complete refund. I have also filed a complaint with the Central TX BBB (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started) and I am starting this thread to see if there's anyone else out there that's now experiencing this treatment from CoinTerra.
I am afraid that they may be starting to behave like we've seen so many other hardware vendors do; empty product promise, no intention of delivery, no customer service to back their operation.
Please feel free to add to this, if you've been looking for customer service from them, too.
Jump to: