coinzino.io closes accounts and takes money from players for no reason

Slow death

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Quote from: tirualuan on May 31, 2023, 06:59:58 PM

Quote from: komisariatku on May 31, 2023, 01:29:47 PM

Hi OP
coinzino.io says that your payment has been paid in full, is that true? Have they resolved this issue with you?

Quote

https://bitcointalksearch.org/topic/m.62332902

I hope this problem is solved. If so, then this forum can be a useful solution for every user. Hopefully incidents like this will not happen again.

First of all I would like to thank everyone in this forum. I confirm that coinzino paid my amount, maybe they saw my post they just started processing

i am very happy that you had your money but that does not change the fact that they have very shady behavior, see they accused you of suspected abuse and you broke their terms but they did not mention what abuse they detected and did not mention in what part of their terms you broke, after you posted here on the forum and received negative feedback they paid you but they didn't come here on this forum to talk about what part you made a mistake and if you didn't make any mistake then they should have come here on the forum say you didn't break their rule and apologize to you, that's what any company would have done in that situation

but unfortunately they didn't do that and they don't seem to mind doing that, it seems to me that they paid you as a strategy to see the negative feedback that is on their account removed and then they came back with their bad behavior, I sincerely hope you don't use it anymore this casino and look for good casinos like stake.com which has been working very well for years, avoid using new casinos, they are very dangerous and created by big scammers in most cases

Webetcoins

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Quote from: Doan9269 on June 01, 2023, 04:59:36 AM

Quote from: tirualuan on May 29, 2023, 07:40:12 PM

after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account

Let's first make it clear this way, if a casino is not a scam one and is trusted to deliver upto expectations base on the level of reputation they had and years of experience, a right mind thinking casino cannot just pause and disabled your account for no reason, also look it from this channel maybe you truly violated their rules, why not first go back to their ToS and read their policy again, then am not sure if this casino have their representative on this forum which is why one must look into the deep history of the casino before using them.

I think OP has already been paid by the casino as he posted an update about it in a reply before yours, but you are right that the casino is not a scam and it has been proved. Some people actually get too worried too quickly and before the casino take any proper action or do their own due diligence, users start accusing them of being cheaters or scammers, etc.

Reading the terms and conditions of a platform before signing up or making a deposit is as important as reading a contract before signing it when we are getting into a business deal but we barely read the terms and conditions and then later start complaining.

CryptSafe

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Quote from: Doan9269 on June 01, 2023, 04:59:36 AM

Quote from: tirualuan on May 29, 2023, 07:40:12 PM

after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account

Let's first make it clear this way, if a casino is not a scam one and is trusted to deliver upto expectations base on the level of reputation they had and years of experience, a right mind thinking casino cannot just pause and disabled your account for no reason, also look it from this channel maybe you truly violated their rules, why not first go back to their ToS and read their policy again, then am not sure if this casino have their representative on this forum which is why one must look into the deep history of the casino before using them.

Coinzino are fully represented here and here is a link to their profile https://bitcointalksearch.org/user/coinzino-casino-3507977. With respect to a gambler defaulting their terms and conditions, be it known or unknown to the gambler, the casino must reply to the gambler letting them know of their offense and citing the offense as captured in their terms and conditions of services this we can be rest assured
that the casino is being fair on their judgement and if there must be a bargain, it would start from there while the consciousness of gambler is already awaken to their offense. Since they had no evidence against OP they had to return the payment in full https://bitcointalksearch.org/topic/m.62332902 and it was confirmed by OP https://bitcointalksearch.org/topic/m.62336041 but what we are still wondering is they have not disclose the transaction hash for us to see if truly what they have told us is the reality.

Doan9269

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Quote from: tirualuan on May 29, 2023, 07:40:12 PM

after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account

Let's first make it clear this way, if a casino is not a scam one and is trusted to deliver upto expectations base on the level of reputation they had and years of experience, a right mind thinking casino cannot just pause and disabled your account for no reason, also look it from this channel maybe you truly violated their rules, why not first go back to their ToS and read their policy again, then am not sure if this casino have their representative on this forum which is why one must look into the deep history of the casino before using them.

livingfree

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Quote from: tirualuan on May 31, 2023, 06:59:58 PM

First of all I would like to thank everyone in this forum. I confirm that coinzino paid my amount, maybe they saw my post they just started processing

Good to hear that they've paid you but you'll never comeback to them anymore. It seems that the thread you've made against them helped you out and that's fine.

Since your problem has been solved and you've been paid by them. This thread has already served the purpose and it's now time for you to lock this thread to avoid unnecessary discussions.

Broadanbig

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Quote from: tirualuan on May 31, 2023, 06:59:58 PM

~~~
First of all I would like to thank everyone in this forum. I confirm that coinzino paid my amount, maybe they saw my post they just started processing

Congratulations mate. This is the power of unity. The forum was united to speaking on your behalf so that the casino would do the needful and at last it was resolved amicably and your funds returned back to you but would it not be fine you or the casino show us poof so that their reputation be restored. I would also advise to always do due diligence before engaging with any casino or if you find it difficult sourcing for casino out there, you can source for casino here as there are lots of casino here with good reputation and have been running for long. All the very best mate.

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Quote from: tirualuan on May 31, 2023, 06:59:58 PM

~~~
First of all I would like to thank everyone in this forum. I confirm that coinzino paid my amount, maybe they saw my post they just started processing

What a pleasant news to hear...

With everything that has transpired I'd advised that you take a second to think before you continue using the casino and if you feel that something like this might occur again then it's best that you settle down and look for a more reputable casino, we have a lot of them here you could just scan thought the service board or service discussion board and read through their ANN to see if you'll see any one that suites you.

Once again congratulations on you successfully recieving your payment from the site, what a pleasant experience indeed.

tirualuan

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Quote from: komisariatku on May 31, 2023, 01:29:47 PM

Hi OP
coinzino.io says that your payment has been paid in full, is that true? Have they resolved this issue with you?

Quote

https://bitcointalksearch.org/topic/m.62332902

I hope this problem is solved. If so, then this forum can be a useful solution for every user. Hopefully incidents like this will not happen again.

First of all I would like to thank everyone in this forum. I confirm that coinzino paid my amount, maybe they saw my post they just started processing

lionheart78

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Upon reading the conversation, I do think that there is something wrong with the casino. If we notice, the support keep on saying that @OP breaks their terms without revealing what terms of the agreement is broken. This is a simple saying that the casino is scamming @OP of his money. The casino support should identify and tell the offender of his offence not just saying he broke the rule. If @OP broke the rule, they must specify which one it is but it was never been specified, I agree that you should escalate this matter and share this to askgambler and have them investigate your case.

Quote from: CryptSafe on May 31, 2023, 11:32:00 AM

I’m not siding with casino here but most of the cases like this that newbie magically turn small amount to 3 grand or more always involves cheating on the casino games. The casino is relative new which is always being target by abusers since they knew it has a weak reputation.

With the amount of deposit of @OP ($1k+) getting 3k winnings shouldn't be a problem, it is just two or three times of his deposit, and in gambling it is not news to have it 2x or 3x when you are winning, not because an account is winning they are cheating the casino. Oftentimes, a newly created account has this beginner's luck where they win a good sum of money.

And if the casino accused the player of breaking the terms, they must specify which of the term is broken but sadly they did not.

TimeTeller

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Quote from: Cantsay on May 31, 2023, 03:27:50 PM

Quote from: Mate2237 on May 31, 2023, 12:01:38 PM

Op bittraffic has told you move this thread to the appropriate unit or board. Is it that you not visiting the board to see what has been said in the thread? Whenever you dropped a thread, you have to monitor the thread to see the comments and if you want to reply anyone then you do it.

It seems you've not been following Op on this issue and haven't even visited the board you directed Op to because if you did you won't have made this comment here.
As you can see as soon as Op was advised to mave or create a new thread in scam accusation board he did oblilge and created a new thread there and the thread has reserve enough traction that the casino representative has responded to the Op claiming that they have made payment to the Op but we are still waitng for confirmation from the victim (Op) to see if their claim is true or not.
You can join/read and get the full gist of the whole discussions here: https://bitcointalksearch.org/topic/m.62332902

Quote

https://www.trustpilot.com/review/coinzino.io
From my own, the websites I visited to see the review of the site were not saying bad thing about the site. While some of them talked about the bad site of it

Trustpilot review is not really saying anything about the site, as they only have four reviews; 2 for 5 stars rating and the other 2 (including that of Op) for 1 star rating. And besides those positive reviews could be easily purchased.

This is the usual dilemma if you will play on a new site and without much knowledge about it.
Since the OP found his way to this forum, I hope he will read more threads in this board to learn which casinos are reputable or not.
Newcomers are posting their experience here if they got screwed, maybe trying to get help, good if there's active thread on this forum.
What I realized about trustpilot reviews is that some of them are fake reviews. If you are here in the forum, better read their respective threads and trust summary and you will get more detailed reviews and feedbacks towards the site.

QueenVera

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I feel very bad right now after reading this very post because I could only imagine what op might be going through now and the chat support ot customer support isn't even professional about their response and why will a fraud team close down someone's account without actually pointing out the terms and conditions that was bridged and this is a clear case of a casino playing dirties with their terms and conditions and I think this is a typical criminal act and should be treated as such.
I hope op stays strong to fight through this and you should try getting your lawyer to seek legal advice I suggest to know what next to do.

Odusko

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Quote from: tirualuan on May 31, 2023, 12:12:44 AM

no proof no explanation they said suspicious and locked my account and took my money

Some casino are fun of doing that kind of things to their players and the only thing their after is to just move away with players' money with some flimsy excuse and accuse the player of violating the term and conditions which are not true since they will not state any possible reason for doing so because it's their way of operation and they're known for such bad reputation and lies.

So the best thing is to avoid such casinos in all totality since you will end up losing money if you deposit into them.

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As per whois;

Quote from: komisariatku on May 31, 2023, 01:29:47 PM

Hi OP
coinzino.io says that your payment has been paid in full, is that true? Have they resolved this issue with you?

Quote

https://bitcointalksearch.org/topic/m.62332902

I hope this problem is solved. If so, then this forum can be a useful solution for every user. Hopefully incidents like this will not happen again.

It's better for OP to verify this as what coinzino's rep has said that the OP has been paid in full. Well, for further reasons they're not going to disclose what violation OP did and his account is already closed.

So that's a good riddance for OP.

Cantsay

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Quote from: Mate2237 on May 31, 2023, 12:01:38 PM

Op bittraffic has told you move this thread to the appropriate unit or board. Is it that you not visiting the board to see what has been said in the thread? Whenever you dropped a thread, you have to monitor the thread to see the comments and if you want to reply anyone then you do it.

It seems you've not been following Op on this issue and haven't even visited the board you directed Op to because if you did you won't have made this comment here.
As you can see as soon as Op was advised to mave or create a new thread in scam accusation board he did oblilge and created a new thread there and the thread has reserve enough traction that the casino representative has responded to the Op claiming that they have made payment to the Op but we are still waitng for confirmation from the victim (Op) to see if their claim is true or not.
You can join/read and get the full gist of the whole discussions here: https://bitcointalksearch.org/topic/m.62332902

Quote

https://www.trustpilot.com/review/coinzino.io
From my own, the websites I visited to see the review of the site were not saying bad thing about the site. While some of them talked about the bad site of it

Trustpilot review is not really saying anything about the site, as they only have four reviews; 2 for 5 stars rating and the other 2 (including that of Op) for 1 star rating. And besides those positive reviews could be easily purchased.

komisariatku

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Hi OP
coinzino.io says that your payment has been paid in full, is that true? Have they resolved this issue with you?

Quote

https://bitcointalksearch.org/topic/m.62332902

I hope this problem is solved. If so, then this forum can be a useful solution for every user. Hopefully incidents like this will not happen again.

Mate2237

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Op bittraffic has told you move this thread to the appropriate unit or board. Is it that you not visiting the board to see what has been said in the thread? Whenever you dropped a thread, you have to monitor the thread to see the comments and if you want to reply anyone then you do it.
These are my findings of the casino. Coinzino Casino was launched on 3 December 2022 and got the rating 7.67 out of a maximum of 10 in our review

https://www.trustpilot.com/review/coinzino.io
From my own, the websites I visited to see the review of the site were not saying bad thing about the site. While some of them talked about the bad site of it.

CryptSafe

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Quote from: Wapfika on May 30, 2023, 04:30:50 PM

Quote from: davis196 on May 30, 2023, 01:26:18 AM

This case checks all the necessary criteria for the typical "new casino scams a gambler" horror story.
1.The casino is small and relatively new(I have never heard about coinzino.io before).
2.The gambler deposits a relatively big amount of money(3000 USD is a big amount).
3.The casino finds a BS excuse to blame the gambler for fraud and legally steal his money(or customer support is simply lying).
The question here is, why do gamblers keep depositing big amount of money to relatively new and untrusted online casinos? Is it because of the big bonuses or is it something else? OP, can't you just deposit 10USD and play for fun? What's the point of depositing big amounts of money? Greed? Gambling addiction?

Afaik, He didn't deposit 3000$ but rather his account contains 3000$ now after his 3rd time deposit and win. Probably he deposit less amount than that and just manage to turn it to 3000$ when he make the withdrawal. He mention that he keeps withdrawing until that 3rd time which means he is on winning streak that triggers casino investigation.

I’m not siding with casino here but most of the cases like this that newbie magically turn small amount to 3 grand or more always involves cheating on the casino games. The casino is relative new which is always being target by abusers since they knew it has a weak reputation.

Quote from: CryptSafe on May 30, 2023, 08:41:34 AM

Secondly, the casino from the beginning of the conversation especially the customer care you contacted has no clues of your offense meaning he or she is not I the know of what really happened and has refused to make further inquiries and it is likely they have refused giving out the information to the customer care so as to communicate you properly.

Security team is the one handling the account investigation while the support just forward information to the customer. It's normal that live support is not aware on his issue initially.

It is true that the security team is responsible for account investigation and should have been able to forward his offense or fault to customer care to have him know what wrong he committed to warrant his account being blocked or suspended as the case maybe but here we have a customer care that should have been briefed after contacting the security but seems they did not give the customer care any hint of what happened do hence the cluelessness of the customer care service to update him on his offense. Looking at the chat you could tell even after some days interval still yet the customer care could not do update him of his offense.

komisariatku

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Quote from: tirualuan on May 31, 2023, 02:13:34 AM

Quote from: komisariatku on May 31, 2023, 12:26:15 AM

Quote from: tirualuan on May 31, 2023, 12:12:44 AM

no proof no explanation they said suspicious and locked my account and took my money

Do you have proof of your deposit? You say if you have deposited 3 times. Try to share proof of your deposit here, if it is proven then we can report the site as a scam, and it will be recorded on this site.

In my opinion, there are lots of trusted gambling sites, don't let 1 fraudulent gambling site destroy a trusted gambling site. Do you have a specific reason why you are playing at the site? even though there are many trusted and well-known gambling sites

here is my deposit proof

https://tronscan.org/#/transaction/10b765bf16ba576290a3962a687c1d988f2c0a5e58c0cb9b2a9feb8a71e964bc

https://tronscan.org/#/transaction/276f4367e3272175fd31155bbb24b482b51efecc476fea2d058baf7fb701ab14

quote for picture

This is bad news. You have strong proof that you made a deposit. Did you get such a big win that they forced your account to close? It seems that what you are saying is not nonsense. They accuse you of violating the TOS, do you feel you violated the TOS?

This is a bad record, Looks like coinzino wants to take your winnings back. I'll try to check the coinzino site

tirualuan

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Quote from: komisariatku on May 31, 2023, 12:26:15 AM

Quote from: tirualuan on May 31, 2023, 12:12:44 AM

no proof no explanation they said suspicious and locked my account and took my money

Do you have proof of your deposit? You say if you have deposited 3 times. Try to share proof of your deposit here, if it is proven then we can report the site as a scam, and it will be recorded on this site.

In my opinion, there are lots of trusted gambling sites, don't let 1 fraudulent gambling site destroy a trusted gambling site. Do you have a specific reason why you are playing at the site? even though there are many trusted and well-known gambling sites

here is my deposit proof
https://uphinh.vn/images/2023/05/31/e9dd8f30674d2307bb44246c860101a6.png
https://uphinh.vn/images/2023/05/31/5e24849e438b1de4b55f097e511197c1.png

https://tronscan.org/#/transaction/10b765bf16ba576290a3962a687c1d988f2c0a5e58c0cb9b2a9feb8a71e964bc

https://tronscan.org/#/transaction/276f4367e3272175fd31155bbb24b482b51efecc476fea2d058baf7fb701ab14

komisariatku

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Quote from: tirualuan on May 31, 2023, 12:12:44 AM

no proof no explanation they said suspicious and locked my account and took my money

Do you have proof of your deposit? You say if you have deposited 3 times. Try to share proof of your deposit here, if it is proven then we can report the site as a scam, and it will be recorded on this site.

In my opinion, there are lots of trusted gambling sites, don't let 1 fraudulent gambling site destroy a trusted gambling site. Do you have a specific reason why you are playing at the site? even though there are many trusted and well-known gambling sites

tirualuan

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no proof no explanation they said suspicious and locked my account and took my money

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Quote from: tirualuan on May 29, 2023, 07:40:12 PM

after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account

~snip~

OP, by your evidence I have not yet seen whether or not they have a legitimate reason to ban you, and whether you have full rights to demand the full amount of deposited money back. But that being said, I did not see you write them the demand of a refund. So you might want to do that, so you have definitive proof that they refuse to refund your deposited funds.

If you want your scam accusation to be taken more seriously, then you should post it in the scam accusations subforum. However I would want to see more proof of who is in the wrong here.

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Quote from: ryzaadit on May 30, 2023, 02:21:45 AM

For smaller casino.

Sometimes, I don't really believe the reason they gave. They told you, broken some term & condition (fraud) case but not explain the detail the problem and the term & condition you are broken more clear.

Open a scam / flag should be nice.

Such reasons have never been cool with me, and sometimes, I can't be wonder what really give the casino right to take players' deposits without being obligated to give any reason and their support will boldly tell the players that they have closed the account and there is nothing to be done about that, this is one part of the terms of service of casinos that need to be checked, at least, if someone is accused of violation of rules then there should be given evidence to show that they really committed the offence their being punished for.

Anything other than that should be seen as a violation of the player's right and nothing more, thos term is giving scam casinos the chance to keep scamming their players without being caught.

Die_empty

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Quote from: ryzaadit on May 30, 2023, 02:21:45 AM

For smaller casino.

Sometimes, I don't really believe the reason they gave. They told you, broken some term & condition (fraud) case but not explain the detail the problem and the term & condition you are broken more clear.

Open a scam / flag should be nice.

That's the main problem. If you say I am guilty, what is my offense? OP has argued that he didn't violate any of their terms and condition, so the crime or scam section of the casino should explain to OP what is the crime he committed and OP should be willing to bear the consequence of the ToS being violated. This is one of the dangers of playing games in casinos that are small, new, or have no reputation in the forum. $3000 is not a small fund but I don't think the casino will want to kill its reputation because of this fund. I will encourage OP to still contact them and keep explaining the issues to the support team. If they think it has been moved to the scam section, OP should at least get information from them about the status of his account.

DoublerHunter

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Quote from: ryzaadit on May 30, 2023, 02:21:45 AM

For smaller casino.

Sometimes, I don't really believe the reason they gave. They told you, broken some term & condition (fraud) case but not explain the detail the problem and the term & condition you are broken more clear.

Open a scam / flag should be nice.

^ I hate this kind of behavior in such casinos, why they don't direct you to the point where you violated the terms?
If they seized your account and refuse to disclose the specific terms you allegedly violated, it can be frustrating and may seem unfair. As I know, a reputable casino should provide clear information about the rules and terms that customers are expected to adhere to. It seems a fishy move to me and that is definitely right, further evidence about the deposit amount as your valid evidence could be no reason to raise the red flag on this casino.

Wapfika

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Quote from: davis196 on May 30, 2023, 01:26:18 AM

This case checks all the necessary criteria for the typical "new casino scams a gambler" horror story.
1.The casino is small and relatively new(I have never heard about coinzino.io before).
2.The gambler deposits a relatively big amount of money(3000 USD is a big amount).
3.The casino finds a BS excuse to blame the gambler for fraud and legally steal his money(or customer support is simply lying).
The question here is, why do gamblers keep depositing big amount of money to relatively new and untrusted online casinos? Is it because of the big bonuses or is it something else? OP, can't you just deposit 10USD and play for fun? What's the point of depositing big amounts of money? Greed? Gambling addiction?

Afaik, He didn't deposit 3000$ but rather his account contains 3000$ now after his 3rd time deposit and win. Probably he deposit less amount than that and just manage to turn it to 3000$ when he make the withdrawal. He mention that he keeps withdrawing until that 3rd time which means he is on winning streak that triggers casino investigation.

I’m not siding with casino here but most of the cases like this that newbie magically turn small amount to 3 grand or more always involves cheating on the casino games. The casino is relative new which is always being target by abusers since they knew it has a weak reputation.

Quote from: CryptSafe on May 30, 2023, 08:41:34 AM

Secondly, the casino from the beginning of the conversation especially the customer care you contacted has no clues of your offense meaning he or she is not I the know of what really happened and has refused to make further inquiries and it is likely they have refused giving out the information to the customer care so as to communicate you properly.

Security team is the one handling the account investigation while the support just forward information to the customer. It's normal that live support is not aware on his issue initially.

Webetcoins

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It is a relatively new casino, introduced in 2022 in the forum, and though they have their ANN in the forum, it has been inactive since October last year, so that probably shows that the casino isn't active in the forum anymore nor there are any gamblers of the platform here in the forum, otherwise, there would have been activity in their ANN.

You should open a scam accusation against them if you know that your claims are strong enough and you didn't actually violated any of their terms and conditions, and even if you did, they should provide you with some evidence to back their claims but I highly doubt they would do that since most casinos don't really put that much efforts in issues like these unless they are very reputable.

CryptSafe

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OP at first your evidence is quite ok to have provided the chat but not complete. You did not put up your transaction hash here so it would be verified to know if truly you made such deposit into your casino wallet yet.

Secondly, the casino from the beginning of the conversation especially the customer care you contacted has no clues of your offense meaning he or she is not I the know of what really happened and has refused to make further inquiries and it is likely they have refused giving out the information to the customer care so as to communicate you properly.

I checked their announcement thread and discovered that for quite a long that their account has not been active here and it was created October last year which means it is likely not a new casino.

Lastly, did you use VPN to login other while you were playing and winning heavily with the casino and after a while you decided to not login without VPN?
These are the little things that gets such a penalty from the team against their customers.

Bitinity

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Quote from: davis196 on May 30, 2023, 01:26:18 AM

This case checks all the necessary criteria for the typical "new casino scams a gambler" horror story.
1.The casino is small and relatively new(I have never heard about coinzino.io before).

They have an ANN thread in this forum but I guess they have left this forum already. Introducing CoinZino - Fast Fun Fair Crypto Casino it is created last October, and the representative last online was on December last year.

Quote from: davis196 on May 30, 2023, 01:26:18 AM

2.The gambler deposits a relatively big amount of money(3000 USD is a big amount).

It needs to be proved but I think the $3,000 is not the deposit he made but it is his balance after deposit-play-win. Maybe OP can prove with his deposit txid.

Quote from: davis196 on May 30, 2023, 01:26:18 AM

3.The casino finds a BS excuse to blame the gambler for fraud and legally steal his money(or customer support is simply lying).

This is what I dont like anytime I see a case where a casino accuse player to breach/violate terms but the casino do not give detail information about what the player did that violate the terms.

Cantsay

hero member

Activity: 700

Merit: 541

Bitcoin Casino Est. 2013

From the images provided above all I can say is that; both the Op and the support team were just beatin ground the bush. It was clear that they won't investigate or open your account due to the fact that you only got the same response with different wordings, read your chat with with the support and see what transpired between you two. And since the casino has refused to tell you the rule you broke it is now clear that they are only looking for an excuse nothing more.

Btw, did you by any chance take a screenshot of your account balance because the casino is currently claiming that you don't hae any balance and how do we confirn that your claim of having an account with ~$3,000 closed is true?

Just as others have suggested open a new thread in scam accusation board create a flag although the representative here on bitcointalk is no longer active, so that those who find your post convincing can support it, and your thread in scam accusation board might also help others become aware of the shady business of the casino.

ryzaadit

legendary

Activity: 2660

Merit: 1261

For smaller casino.

Sometimes, I don't really believe the reason they gave. They told you, broken some term & condition (fraud) case but not explain the detail the problem and the term & condition you are broken more clear.

Open a scam / flag should be nice.

goaldigger

sr. member

Activity: 2422

Merit: 357

Quote from: komisariatku on May 29, 2023, 11:28:45 PM

Quote from: Little Mouse on May 29, 2023, 10:52:25 PM

The chat support said at some point, "please clarify about what money do you mean? As i see, you don't have any funds on your gaming account."

What's the issue there? Why would chat support tell that even?

I think there's something here. It's possible for someone who claims to have funds, he doesn't include the ss account balance that contains $3000. $3000 is not a small amount, need further investigation on this.

Also include supporting evidence, such as the source of the $3000 from a deposit or from a referral. If you deposit crypto there is a history of transactions included, if you deposit using a bank account there is also proof.

CS said there was a TOS violation. Maybe there is a more explanation regarding this violation?

If there's a proof from OP about the balance of his account, then this can be a strong case against the site.
Wondering why the site are not disclosing the reason for being blocked aside from their general reason which is "You violate the ToS".
Is this a normal practice for every site? Well, what you can expect from a small gambling site like this, for sure there are some irregularities here both with the site and the OP.

davis196

hero member

Activity: 3150

Merit: 937

This case checks all the necessary criteria for the typical "new casino scams a gambler" horror story.
1.The casino is small and relatively new(I have never heard about coinzino.io before).
2.The gambler deposits a relatively big amount of money(3000 USD is a big amount).
3.The casino finds a BS excuse to blame the gambler for fraud and legally steal his money(or customer support is simply lying).
The question here is, why do gamblers keep depositing big amount of money to relatively new and untrusted online casinos? Is it because of the big bonuses or is it something else? OP, can't you just deposit 10USD and play for fun? What's the point of depositing big amounts of money? Greed? Gambling addiction?

Outhue

sr. member

Activity: 686

Merit: 403

If truly this has everything to do with OP breaking the terms and conditions rules then they should go into details, how will they seize that high amount, and all they can say is he breaks the terms and condition, so good bye to your money? Is that how things should work? OP I blame you and not the online casino, why are you using coinzino? I've no relation with this online casino and I am positive that many people don't have know this online casino as well.

New online casinos can steal money from you if your money is attractive enough to them, they can easily change the terms and condition to their own taste just to rob anyone, this is the problem I have with online casino and their terms and conditions that never stays in one place for long. Are they doing this knowing that it's the only way they can rob people and no law can make them pay what they owe? OP like I said you are at fault.

Stay away from online casinos that are not commonly used by gamblers on this forum, you are inviting trouble if you go out there and look for any online casino yourself, scammers can create online casino hoping to use the terms and conditions to steal from people and they will run the business for a long time because terms and conditions is terms and conditions.

Reatim

sr. member

Activity: 2828

Merit: 357

Eloncoin.org - Mars, here we come!

Quote from: tirualuan on May 29, 2023, 07:40:12 PM

after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account

What does the team says here? that they don't see any amount on your gaming wallet? because they have taken it and let your account active?
though it is cleared that they accepted about the fraud team blocking you.

Best to follow all the advise moving or creating a proper post in Scam section ,and also through Ask gambler so they may response in time( if they are really wanted to clear their name out)

Strongkored

legendary

Activity: 2814

Merit: 1112

Leading Crypto Sports Betting & Casino Platform

The representative of this casino was last active in December last year, so he hasn't maintained the announcement thread for a long time, you can move this thread to scam acusation as the member suggested above, but I doubt you will get a response from the coinzion representative so the problem you are facing can be resolved, but at least your post can increase awareness to avoid playing at the casino because people who don't know about it can experience the same thing as you experienced, but it would be better to answer or include a more complete screenshot so that doubts about the issues you are facing can be clearer so that it is true that you are being scammed Not the opposite.

komisariatku

sr. member

Activity: 882

Merit: 457

Quote from: Little Mouse on May 29, 2023, 10:52:25 PM

The chat support said at some point, "please clarify about what money do you mean? As i see, you don't have any funds on your gaming account."

What's the issue there? Why would chat support tell that even?

I think there's something here. It's possible for someone who claims to have funds, he doesn't include the ss account balance that contains $3000. $3000 is not a small amount, need further investigation on this.

Also include supporting evidence, such as the source of the $3000 from a deposit or from a referral. If you deposit crypto there is a history of transactions included, if you deposit using a bank account there is also proof.

CS said there was a TOS violation. Maybe there is a more explanation regarding this violation?

In that email, your account is blocked for violating the TOS. they are doing an investigation, it looks like there is a suspicion of game play between connected accounts. Maybe you should wait for their investigation to finish. And if the results are not in accordance, you can file an appeal by including supporting evidence.

If indeed you intentionally make a mistake, and cheat it. Maybe it would be better if you admit it

Johnyz

full member

Activity: 2086

Merit: 193

Why the support claiming that you don’t have funds on your wallet?
I’m curious about this since you’re about to withdraw as per your statement.
The site should inform you about your violation, its not fair to left you hanging around. The only way to escalate this issue is to post this on Askgambler or other platform that might help you. I’m not sure how this site works but if their support is like this, I think I should avoid this site.

Little Mouse

legendary

Activity: 2156

Merit: 2100

Marketing Campaign Manager |Telegram ID- @LT_Mouse

The chat support said at some point, "please clarify about what money do you mean? As i see, you don't have any funds on your gaming account."

What's the issue there? Why would chat support tell that even?
Well, according to their investigation, you have broken their ToS and they have taken steps based on that decision. Although they should give you a valid reason, they don't owe you that explanation. You better know what violation you did, and what ToS you have broken. If you think you are fine (although most of the time, it turns out in favor of the casino), you can follow the above suggestion. Try Askgambler. The only possible way to get your fund back if they are going to follow Askgambler decision.

acroman08

legendary

Activity: 2436

Merit: 1104

I can't guarantee that this would help but try posting this on AskGamblers or Casino.guru they might be able to get more answers from them, they've been known to help gamblers that have issues with gambling sites.

they have an ANN thread here but it looks like it has been abandoned, their representative also has not been active for 5 months.

bittraffic

hero member

Activity: 3038

Merit: 617

Quote from: tirualuan on May 29, 2023, 07:40:12 PM

after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account

You're going to have to move this thread to scam accusation https://bitcointalk.org/index.php?board=83.0

Quoting the whole OP for people to see the images. I can see they claimed you have violated their terms and as usual its always unclear to users what violation it was. Its been happening to many casinos though especially to unknown ones like this coinzino.

tirualuan

newbie

Activity: 8

Merit: 0

after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account

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Topic: coinzino.io closes accounts and takes money from players for no reason (Read 452 times)