that's quite an explanation, thank you for such a nice comments and explanations empowering
having read what you said, I would like to ask u if think that the whole process couldn't be better? couldn't they planned it better ? (Definite answer is yes they could, but they didn't expect server to crash, do they? what was the backup/scaling plan) ?
I may not object on number of things , but the worst thing is my NEO is gone, and I couldn't take them to exchange and sell them for $35$+, and yet I have no certain date when I will get my refund if not $RPX .
I may give it another chance to try another ico on redpulse, but if my 2nd experience for particularly refunds/unsuccessful participation is as horrible as $RPX ones, I might give up participating in $NEO ICO's
having read what you said, I would like to ask u if think that the whole process couldn't be better? couldn't they planned it better ? (Definite answer is yes they could, but they didn't expect server to crash, do they? what was the backup/scaling plan) ?
I may not object on number of things , but the worst thing is my NEO is gone, and I couldn't take them to exchange and sell them for $35$+, and yet I have no certain date when I will get my refund if not $RPX .
I may give it another chance to try another ico on redpulse, but if my 2nd experience for particularly refunds/unsuccessful participation is as horrible as $RPX ones, I might give up participating in $NEO ICO's
In my view the weak point here was the refund policy and obviously the time stamp issue.
Refund policy should have been clear from the outset - and it should have been explicit as to its triggers and timescales.
There needs to be a line which stipulates "you are not guaranteed tokens in the event of X-and either in the event of X refunds will be handled in such and such manner -or funds will not have been withdrawn as contract did not execute"
The real sticking point here is the refund policy.
The only reference to refunds I have seen in their literature was this
"Now, if your contribution goes through successfully, you’ll be able to see the amount of “Red Pulse Token” in your wallet by clicking on Asset. You may need to wait a few minutes for that to show up. If the contribution was not successful, then you will not see any Red Pulse Token. Instead, your NEO will be refunded after the conclusion of the crowdsale."
source: https://coin.red-pulse.com/neo-gui-guide/
This needed to have far more detail !
The problems with the timestamp and the clock and the way the second round was done was not perfect- I agree,and it would have been better to have a separate countdown and a gap in-between the two phases, and for them to have been entirely separate events.... this would have solved the problems! then the time would not have been such an issue and instead all that would have need to have been coded is that the smart contracts started on the dot at X time, and then stopped triggering once hardcap had been reached and stopped accepting funds. That would have been a simple fix.
