Confirmed but not delivered Transactions

hugeblack

legendary

Activity: 2702

Merit: 4002

Quote from: Pmalek on November 12, 2018, 10:50:29 AM

So the $5.61 are now in Payeers possession but their costumer support says that they are not going to send the BTC to your wallet?
How you asked them if you can pay an additional $0.39 (to respect the $6 minimum) and will the BTC be sent to you in that case?
Or make a new $6 transaction and get $6+5.61 (from the 1st transaction) credited to your wallet?

It may be logical because the accounting system manages multiple addresses. The result of these addresses is your balance. Payeer sets a condition which is to conceal that balance if it does not reach a certain limit.

So sending $ 1 to a new address managed by that account will solve the problem, but it is better to contact the support team[1].
also, read F.A.Q carefully

[1] https://payeer.com/en/contacts/

ableesp

newbie

Activity: 5

Merit: 0

Payeer is not the only exchange / online wallet that has this kind of restrictions (minimum amount to withdraw). I've operated with many other providers who require similar restrictions (minimum amounts, etc.)

I agree with other users that using a "real" wallet such as electrum is the best option.

stomachgrowls

hero member

Activity: 3010

Merit: 794

Quote from: Pmalek on November 12, 2018, 10:50:29 AM

So the $5.61 are now in Payeers possession but their costumer support says that they are not going to send the BTC to your wallet?
How you asked them if you can pay an additional $0.39 (to respect the $6 minimum) and will the BTC be sent to you in that case?
Or make a new $6 transaction and get $6+5.61 (from the 1st transaction) credited to your wallet?

Its poor that payeer wont really make any consideration for that mistake which only a few cent to reach the minimum amount.If thats their rule
then the option you have suggested will be the best option for op to be done. Adding up the amount to reach $6 or neither compound up the older amount to the new ones.

Payeer is holding up the coins but op do really have some mistake on this situation thats why its always been important to read up always about minimum or maximum amounts to be transacted.

buwaytress

legendary

Activity: 2968

Merit: 3684

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As above. Get your own Bitcoin wallet, and one that lets you and only you fully control private keys. Electrum as mentioned above is also the one I recommend - easy even for a newbie, with just a few minutes reading about how to set it up (otherwise, even just installing and going through it, ensuring you keep all information, should be enough to get you started). As you get more experienced and want to do more than just have a wallet, you can always choose to use another client.

That way, you never have any minimum amount or any other hidden restriction on limits (other than those set by the network). Keeping track of Payeer's $6 amount is going to be a bit ridiculous (especially if it doesn't tell you what that amount in Bitcoin is, and I'm assuming since you weren't aware, it's not apparent on the wallet).

Quote from: Pmalek on November 12, 2018, 10:50:29 AM

So the $5.61 are now in Payeers possession but their costumer support says that they are not going to send the BTC to your wallet?
How you asked them if you can pay an additional $0.39 (to respect the $6 minimum) and will the BTC be sent to you in that case?
Or make a new $6 transaction and get $6+5.61 (from the 1st transaction) credited to your wallet?

Not sure this is good advice, they'd never bother. It doesn't make their job any easier anyway, if they were to do something about it. Only way to get your coins is to contact Payeer support, ask them how to resolve. Doubt they'll credit it to your account. $5.61 lesson learnt.

Pmalek

legendary

Activity: 2730

Merit: 7065

So the $5.61 are now in Payeers possession but their costumer support says that they are not going to send the BTC to your wallet?
How you asked them if you can pay an additional $0.39 (to respect the $6 minimum) and will the BTC be sent to you in that case?
Or make a new $6 transaction and get $6+5.61 (from the 1st transaction) credited to your wallet?

bob123

legendary

Activity: 1624

Merit: 2481

The transaction has confirmed, which means that the receipent (payeer) did receive the BTC.

Since they are the only one who have access to the private keys, they are the only ones who can access these coins. Noone else can.

In the future make sure to use a wallet which gives (only) you full control over the funds (so no exchange or wanna-be online wallet).
If you want to have a lightweight wallet (without downloading the whole blockchain), i'd suggest using electrum (https://electrum.org/#home).

esh2013

newbie

Activity: 2

Merit: 0

Quote from: ?? on ??

In bitcoin, you can't reverse/reclaim your Bitcoin once the transaction is confirmed.

I'm a bit confused what you mean, so i assume you're sending bitcoin from blockchain.info to payeer. If so, then the problem is Payeer and the only way to reclaim your Bitcoin is by contact their customer service and ask them to add sent Bitcoin to your account's balance.

Well The situation is like this

I work with a PTC and I had like 5.61 $ so I decided to withdraw....so as to test the payment system of this PTC and I sent the money to my payeer wallet, the payeer wallet only accept a minimum of 6$ ( which I did not know ) .. So that transaction is completed but Payer says that they do not allow payments less than 6$. and they will not add to balance.. so that transaction is still in blockchain.... how can I get it???

Thanks

esh2013

newbie

Activity: 2

Merit: 0

Hello,
I wonder what can I do ??

I have made a withdraw of a small amount of bitcoins from one of the companies I deal with to my wallet... but I did not realize that the amount is like 20 o 30 cents less than the minimum account required by my wallet ( in this case Payeer )... I see that the transaction is there and it is confirmed but Payeer refuse to add to my balance because it is a bit less than the minimum. So this amount of money is stuck in Blockchain to be reclaimed.... How can I do that... how can I reclaim this amount of money to another wallet..

Thanks

Topic: Confirmed but not delivered Transactions (Read 213 times)