Topic: cosmowincasino https://www.cosmoswin.com/casino?lang=en Complaints (Read 414 times)

This is one strict measures about casino finding out you are using multiple account to access their platform and abusing their bonus or any form referral bonuses from their site. Like you said, they always have strong detective mechanism that helps to monitor every single account to make sure they don't violate their terms and conditions, and in this they don't usually list it to the gamblers because that is the most valuable part to them and they used it against gamblers.
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That's not what I want to ask.

Bullsbet Casino has had many "system errors." This indicates that they are not being detected normally.

Is there anyone in authority who can contact Bullsbet Casino directly? Please help me.

This is one strict measures about casino finding out you are using multiple account to access their platform and abusing their bonus or any form referral bonuses from their site. Like you said, they always have strong detective mechanism that helps to monitor every single account to make sure they don't violate their terms and conditions, and in this they don't usually list it to the gamblers because that is the most valuable part to them and they used it against gamblers.

I think the casino probably uses their own "multiple account detection tool". I don't think they know about the existence of excellent external tools such as "Chainalysis Reactor".

Is there anyone among you who would like to contact https://bullsbet.io/en and negotiate?

I will pay a success fee.

Thank you in advance.

Dear hirokann0525,

I have now received the necessary information and evidence to understand the whole situation and the actions taken by the casino team.

Unfortunately, after gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts linked with the same IPs, devices, cookies, etc. All of the accounts took advantage of the bonuses, the same or very similar bets were placed in the same games, which can’t be considered as just a mere coincidence. Casinos have a very strict policy regarding multiple account cases that have been used in this way. I can assure you that we, as an independent party, have reviewed all the information and evidence thoroughly, and the casino team's actions were according to its established rules.

While you are welcome to express your disagreement with our decision and escalate your complaint to the licensing authority if you choose, we regret to inform you that we cannot offer any additional assistance regarding this matter. Please let me know how the licensing authority decided at [email protected]

We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.



Best regards,

Michal

Casino Guru

Please share my problem here! I'm really struggling

Why is this thread happening? I can't do it even if I change my device, browser, or account.

Hi, sorry for a very late reply. I noticed your tag, but forgot to reply to it [past few days were... crazy].

No, I [fortunately] didn't get any lengthy PM from OP.

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OP, taiappu, mind if Potato Chips share the PM in public so we can get a better grasp of your situation? Or perhaps you want to post it here yourself? It might help us understand your situation and could work as your defense. Especially as you "created" another accusation against other casino.


And this is odd, I don't think there is any reason you couldn't create a new thread. AFAIK, even when you're a newbie, you can still post a new thread, given your last thread creation was more than a week ago.

Please help me

For some reason, I can't create a new thread from my account, so I'm posting here.

I'm using a translator, so please forgive me if there are any mistakes in the text

Please help me if you work at a casino

I'm a Japanese player

This time, a large withdrawal of 17,000 euros of winnings was rejected at Bullsbet.io Casino https://bullsbet.io/ja. The reason is that the withdrawal was rejected by multiple accounts. This is a ruling by Casino Guru

Dear hirokann0525, I have now received the necessary information and evidence to understand the whole situation and the actions taken by the casino team. Unfortunately, after collecting all the necessary information and evidence, I dismiss this complaint as unjustified, as it violates the casino's terms of use. Multiple accounts are linked to the same IP, device, cookies, etc. All accounts had bonuses redeemed and the same or very similar bets made on the same games, so it cannot be considered a mere coincidence. The casino has a very strict policy regarding cases where multiple accounts are used like this. As an independent organization, we have thoroughly investigated all information and evidence and made sure that the actions of the casino team are in accordance with the established rules. If necessary, you can appeal our decision and escalate your complaint to the licensing authorities, but we would like to inform you that we cannot provide any further support in this matter. Please inform us of the licensing authorities' decision at [email protected]. We are sorry that we cannot help you further this time. If you have any problems with this casino or any other casino in the future, please feel free to contact us. We will do our best to help you. Thank you. Michal Casino Guru

I have been playing online casinos for 3 years and have played with about 150 companies, and this is the third time I have been suspected of multiple accounts. The last time was because I accidentally used a public Wi-Fi. From that experience, when I play at a new casino, I try not to use public Wi-Fi, not to mention my home Wi-Fi. This time I only used the internet line of the company I have a contract with.

The casino was updating its system during the week I was playing, and various troubles were occurring.

In my case, the wagering requirement was reflected only at 50% instead of 100%, and the game suddenly became unplayable and I couldn't even log into the casino. I've been playing for 3-4 months, but that week was the first time I've had a problem.

I reported the problem to the casino right away, but the bonus only expired in 48 hours, so I continued playing without waiting for a reply.

When this problem occurred, I consulted with an acquaintance who works as an affiliate or casino, and he said that this casino was most likely a "system error." He also said that the system often mistakenly detects multiple accounts, especially when playing on an iPhone.

I was using an iPhone.

I think casinos use a system to investigate multiple accounts, but how about your casino?

I think the problem I had this time was due to a "system error."

I can't accept that it will be unfairly confiscated like this.

Please help me.

Thank you in advance.

I'm so sorry to hear about you! It sounds frustrating. Especially if you did everything correctly by qualifying with live agents several times. He is concerned that casinos have changed their licenses and have not responded to complaints already made.

In the event of a lack of responsibility by the CEG, they may transfer their duties or responsibilities to the GCB, especially if the casino changes its license. It could also be a case of miscommunication between the casino and the licensing organization. Have you tried contacting GCB directly regarding your situation after they have your license?

In this situation Perseverance is important. Continue to document everything and try to inform the new committee with all the evidence gathered. Additionally, posting your activity on trusted casino forums can help you gain a lot of visibility. climb and help you get a faster response.

I hope everything works out for you! It is always a concern when casinos do not honor their agreements. And it's great that you're sharing your experiences here to raise awareness about these practices.


I completely agree It's nice that the OP at least returned her deposit. With many online casinos available It is therefore very important to conduct thorough research before investing large sums of money. One thing I found useful was to look at casinos regulated by reputable licensing agencies such as the British Trade Commission. or the Malta Gaming Authority These tend to have stricter rules to protect players, plus these types of forums are great for reading real experiences and reviews from other players, so the OP can avoid any issues. in the future with unfamiliar employees

In addition to checking Checking customer service response times Clarification of bonus policy And whether or not there's a history of complaints can help reduce the risk. Hopefully the OP can find a better, safer option next time.


This might be fascinating, or even a red flag for some. Internet gambling forbids the creation of multiple accounts, and if the casino matches their information with the cookie or device ID, this might explain why they kept the OP's winnings. I feel sorry for their situation, but this casino is very serious about this issue since it's a measure to protect bonus and upgrade abuse. It may affect their business and the game's reputation.

If the OP is lying, then there has to be a clear reason for clearing the name of the OP, which will imply evidence that he never went against the rules and regulations. But if it were possible to multiply the ratings, then well, it is no wonder why the casinos are skeptical. I think that in this case, transparency is always better and should be maintained and kept on level ground. Otherwise, it undermines the whole concept of how such disputes are settled.

Has anyone else got a lengthy PM from OP? I don't think I'm the only one...

It appears they are being suspected of multi-accounting but in another casino. And with casino guru receiving findings of same data sets e.g. cookies, device id, etc with other users so IDK what to think about this thread anymore. OP's alibis weren't convincing as well. Thoughts?

Tagging @holydarkness as well.

Yes OP was lucky to have received his deposit back in full because if it happens to be some other casinos, it would have been a straight direct ban or restrictions on OP account without OP being able to access it  I think OP should just do away with the casino as he already got his deposit. Maybe look out for another casino but this time a proper research should be done on the casino of choice and looking out for reviews about people opinions or experience with the casino so that he does not have any issues again. I think this would help OP minimise his risk of encountering such situations in the future.

I wonder how you people come to these shady casinos. Before deciding to play there, have you checked the reviews? https://www.trustpilot.com/review/www.cosmocasino.com.  The reviews are very bad. Many people have complained about their ill behavior towards their players. You should be thankful that at least you got your deposit back. Many people are not able to get that much either. Nevertheless, nothing can be done other than battling with their customer support. You set an example for the newbies to never join these types of untrustworthy casinos. Go for casinos with a good reputation like Stake.com and a new yet promising casino like luckydiamond.io.

I don't think this casino has a representative here in the forum. And I think you can present your case in the international gambling law MD it regulations platforms to see if they can help you out. Or in your local authority can also help you if the casino is a local casino. Since the casino is not recognised in the forum I don't think there will be any help from here. But we can only tell what to do which I have also said my part.

OP did not do his research properly otherwise he would not have had anything to do with this casino. This casino is not a popular casino as I have not heard about them before and their presence is not recognized here on this platform if I am not mistaken. I had to check for their review on trust pilot and I noticed they have issues with their players.

From the looks, this is not a safe casino for anyone to identify with except that person is ready to dance to the tune of the music they play at their casino after a win. It is better to avoid them now we know about their attitude than getting into situations that we never envisaged for.

You are right because scammers uses that tactic of bonuses to get the attentions of the gamblers, at at that point it will definitely make alot of sense to us is you see other fraudulent casinos such as 1xbits and 1xbets offering tons of bonuses all with the aim to get hold of the gambler and ultimately scamming them, so I am always sceptical about any casino that punches bonuses as their front line marketing strategy.

From the look of things, this casino have not really done so much me basic home work to at least know what is acceptable and right here and how alart we are as a people here on the gambling section, most expecially with new casinos.

look at this:

https://www.curacao-egaming.com/licenses-and-business/apply-landing

This is a government that does not have strong laws, they do not care about people who lost money in scam casinos. And as I said, they have no way of arresting the people behind the casino, it would be difficult or better said, impossible for the court to order the police of this country to investigate this casino, the government of this country will not spend resources to solve your problem. The best thing you should do is forget about all this and move on.

Where is the CEG representative
in this location

Please tell me where the representative is

Unfortunately, this license provider has no intention of helping you or anyone else who is cheated by a casino. They don't inspect casinos, they don't know the location of the casinos or their owners. Even if you traveled to the country that issued the license and took the case to court, the court would not be able to send any notice to the casino, because the court doesn't have the casino's address, so I'm sorry to tell you this. But it's best that you give up on this case and move on, try to use reliable casinos like stake.com and always play with little money.

Some of the Casinos that are given attractive bonuses are always dangerous. And those players or gamblers who like to pursue attractive bonuses end up losing. You were lucky that you deposit was refunded. At least that can calm your nerves a bit. Op let the link should be in the body of the thread and not on the topic. You can change the topic to "cosmowincasino Refused to Pay my Winning". And since they refunded your capital then I believed you didn't violate their ToS. Therefore they would have paid your wins.

And if CEG is not replying to complains then it is good you go through their representative if there.is any here.

I think things will be far easier if you bother to read posts. Situation with CEG and other master license holder has been explained, though I can't be 100% sure with what I said; they simply lost their power over casinos during the overhaul. As for GCB, it's also been explained on the other thread, the one you also actively commented on. If I may repeat, they're a transitioning body, they currently do not mediate disputes, but their "successor", CGA, that's planned to be active by 2025 and will governs all B2C and B2B gambling industries in Curacao, most likely will.

Does "CEG" not intend to resolve complaints anymore? I sent an email yesterday but no reply.

When will "GCB" start handling complaints? Early 2025?

To be honest, curacao licenses/body are known to not be that helpful when it comes to user complaints, a lot would even say it's non-existent lol. You'll find many stories about this across other gambling communities.

I've heard about curacao consolidating their regulatory bodies thus being stricter but as pointed out by holydarkness, the supposed mediation isn't available yet. But honestly, I'm not expecting much from any offshore license/body when it comes to user complaints, pretty much why reputation is always extra important to me. Wouldn't hurt to exhaust every options available to you though.

Also, continue sharing your story in as many gambling communities e.g. the subreddits, casino meister, etc.

PS: I don't mind the PMs but be careful who you contact and give your email to because they could be a scammer. Stay safe, fam.

You have to learn your lesson the hard way this time, and learn not to trust third party casino reviews because in most cases, their are already paid to post all those reviews that you see online, before you Play on any casino, you have to first of all do your own due diligence check on the reputation of that casino and also try to check if the licence is a valid and verified one, because taking just any licese posted by the team will definitely lead you into more crisis, since the casino can change any licence just to suite their quest to denying a player payment.

But next time also, try and check discussion communitues such as bitcointalk so as to be able to know what is up withhsr and t will lessons the bad feelings that may arise at the end of the day.

I am curious about this too. the only way I can think of as to why they suddenly changed their license is to avoid the case that you submitted to GEC, but then again, I am just speculating, perhaps ask someone who have knowledge(a lawyer) about it, if I remember correctly, Reddit has a subforum called "r/asklawyers" perhaps post this question there.

I guess you're referring to this?


That post was made while I composed my own. I got notified when I reviewed my post and did a proofread prior to posting and noticed you made another post, but I didn't aware that you made three consecutive posts. I guess this is a minor reason why posting in consecutive is against forum rules. If you want to add something in a close time, before someone made any post, you can edit your latest post and say what you want to add through it.

In the future, kindly refrain from making consecutive post.

Moving to your question, why CEG didn't reply to your post, I'll strongly assume that's because they [and the other three master license holders] kinda lost their power over casinos due to that overhaul, thus they can't effectively mediate a dispute between their [former] sub-licensee and the customers as they've lost their leverage over the casinos. Or perhaps [and this is my wild guess] they no longer even allowed to practice any kind of mediation, or maybe even any action related to gambling activities at all.

I'm sorry my English is not good.

I understand all your points

But you don't understand mine

Because they don't handle complaints? I've brushed upon it on the neighboring thread of the neighboring board, complete with a snippet of a statement they made that they're currently not open to a mediation between customers and business.


A sound advice?

"CEG" is correct

There is no reply from "CEG" but it is correct.

「GCB」❌
「CEG」⭕️

I was wrong!

This is why "CEG" doesn't reply to emails

@Holydarkness

What is this???

I didn't use the bonus this time.

I only used cash.

Also, now I want to know why "GCB" doesn't reply to the complaint email address.

Thank you for your opinion🙇

What I want to know most is why "GCB" does not reply to emails sent to the casino's complaint email address! For over 40 days

"GCB" does reply to emails sent to other email addresses

Also, as I said before

What happens if the license is changed during the complaint?

Thank you for your opinion🙇

What I want to know most is why "GCB" does not reply to emails sent to the casino's complaint email address! For over 40 days

"GCB" does reply to emails sent to other email addresses

Also, as I said before

What happens if the license is changed during the complaint?

Thank you for your opinion.

I believed Casino Guru's evaluation and X's opinion.

To be fair, Trustpilot does not even offer reliable reviews on casinos and bookies, anything related to money or cryptocurrency in general should not be trusted on that webpage, I have seen how it has been relentlessly used by shillers to try to elevate the reputation of scams casinos, and there are a lot of reviews which are thrown at casinos ,(which are considered to be in the top of trustworthiness) because of gamblers who had bad luck and feel they have been scammed, when in reality they have not.

If one is supposed to verify the legitimacy of casinos, I would rather to ask directly in communities like this one and check for the replies of the members who have the highest reputation. The gambling subreddit is also an option, but I have never been there, so I don't know how moderated it is.

I have never had of these casinos any where here maybe my bad if I didn't read wider to come across it, and again, why didn't you asked about the casino trust and transparency before making such huge deposit to the site? Well, I wouldn't want to attributes to your pains but I must say you should be lucky to at least letting you withdraw your deposit amount back from the casino leaving only their bonuses back there. To me I will advise you to move on because you already had your initial deposit back to yourself, and if they don't want to release that from you then fine, this simply shows that next time you have to make good enquiry of casinos before going further to make account and lastly, do not be easily enticed by bonuses and some free offer from casinos because that is the only way to get participants entrapped into their sites.

Please move your thread to scam accusations board [in case you don't know what I am referring to, it's the same board you commented on someone else's case]. The button to move a thread is at the bottom left of this page. Also, please supplement the thread with adequate supporting evidence. It can be a conversation with their team, your deposit, or anything that can support your narrative.

However, like what Wapfika pointed out, it's most likely a dead end and the thread will only serve a purpose of warning other players, given the casino doesn't have any representative here.


I've explained this on accesstakashi's thread. Summarized, Curacao is having an overhaul with their gambling licensing and authorities. Basically, the four master license holder [CEG, GC, Antillephone, and CIL] no longer have authorities over casinos who operates in Curacao, and the governing body is currently under GCB, which will later transferred to CGA.

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One of the official and law-abiding course of action upon a suspicion of ML activity, where the player can't prove that their fund is not part of ML and/or to refuse KYC [and through the process, SoW verification], will be to return the deposit to the originating address.

AFAIK issue that handle by license provider itself is very slow to move while in your case you are accused for money laundering and they already refunded your deposit money. I’m just confused on why they refunded you instead of confiscating the money if the issue is money laundering which is against the law.

@Holydarkness might help you give an insight on how to handle your case because in my opinion this case is already at the dead end considering that this casino doesn’t have any representative in the forum.

Take this as a lesson and stop gambling in bad-reputation casinos, if you see the feedback on trustpilot you will find posts like the next one:


So, the next time that you are ready to make a $10k deposit, it is worth reading a little more about where you will put your money and who you are trusting, because casinos can take any excuse for old users' money and there is nothing that we as users can do, because their rules and their ToS are bullet proof.

In the first place, the casino you are talking about is not a safe casino platform, so it is not surprising that they want you, op, so why does it seem so easy for you to immediately enter such a large amount that is equivalent to a house and lot here in It's our country that you just gamble in a casino without doing any research first?

That was also your shortcoming, op. All I can say is don't expect to get back the money you put into that platform because in the 40 days that have passed, according to the story, it didn't make you feel any more, so it's clear that the fund you invested with them will not be recovered.

Please help me

I'm a Japanese player

I'm using a translator so my English is incorrect

Sorry


I had my unjust winnings confiscated by the casino.

This casino had a "CEG" license when I submitted my complaint, but it was later changed to a "GCB" license.

My complaint was approved by "CEG" and they started to resolve the complaint, but after two exchanges with the license, I suddenly stopped hearing from "CEG" and 40 days have passed.

I sent several emails to check the situation, but there was no reply.

Also, I have not received a reply to "CEG" general inquiries, but only to the email address I used to submit the complaint. If I make an inquiry to another email address, I receive a reply within about 24 hours.

Why does "CEG" not reply? !

Please tell me.

↓↓↓
This is what I submitted to "CEG"'s complaint form



I deposited $10,000 and told the live agent that I applied in advance for a 50% cashback up to a maximum of $20,000 before playing. I played $1.40 x 25 spins on slots and $10,000 x 1 play on live blackjack, winning a total of about $19,503 and tried to withdraw the money, but they said it was money laundering and that my winnings were confiscated! When I tried to withdraw the money, they only refunded the amount I deposited! I asked for the full refund of my winnings of $9,503. I had confirmed with the live agent multiple times in advance that I could withdraw the money if I played 1x the amount I deposited. There are no restrictions on all cash plays, and you can get a cashback if you play 20 times or more! There are also extreme fluctuations in the payout! For example, playing $1 baccarat followed by $10,000 baccarat, etc. I confirmed this multiple times with the live agent. I cannot tolerate them cheating players with attractive bonuses. I asked for the full amount of my winnings of $9,503.