They just launched a new help desk system and I submitted a ticket and it was resolved
Topic: Crypto-Trade / Neotrix (Read 1621 times)
I doubt that there was an attempt to scams
But I can confirm BIG problems with support and admin reaction to problems/errors - all last weeks almost all tickets/e-mails/PMs from clients just are completely ignored.
For example i have some problems with access to my own account (due to some unknown technical problems confirmation codes do not come to my e-mail and because of what i can not pass the 2th authorization stage and log in to my account). It is a critical issue - i am de facto bloked and lost control of all assets(USD, BTC, LTC, PPC and few shares) placed on this exchange with total value of few BTC for more than a month.
During this month I sent a few tickets, direct e-mail and a post on this forum(in the official theme of the exchange) about this issue - and not got ANY reactions from support/admin.
At the end(after several weeks of waiting and polite requests) i began to "bomb" all known contacts by e-mails with headlines like "Stop ignoring critical issues!" or "Begin to respond or be labeled as scammers!" and finally was able to attract the attention of someone from support. But it was only 2 lines - a short apologies and please remind "what is the problem"? (although in my letter it has already been described). And after my answer with a more detailed description of situation - no any reactions again (one more week pass).
Fortunately, while I was waiting for reaction one of the verification codes could slip to old e-mail after my numerous attempts to login, I managed to login one time and use it to immediately change e-mail address and disable e-mail verification codes. I now have normal access to the account cuz i solved the problem myself.
But I can confirm BIG problems with support and admin reaction to problems/errors - all last weeks almost all tickets/e-mails/PMs from clients just are completely ignored.
For example i have some problems with access to my own account (due to some unknown technical problems confirmation codes do not come to my e-mail and because of what i can not pass the 2th authorization stage and log in to my account). It is a critical issue - i am de facto bloked and lost control of all assets(USD, BTC, LTC, PPC and few shares) placed on this exchange with total value of few BTC for more than a month.
During this month I sent a few tickets, direct e-mail and a post on this forum(in the official theme of the exchange) about this issue - and not got ANY reactions from support/admin.
At the end(after several weeks of waiting and polite requests) i began to "bomb" all known contacts by e-mails with headlines like "Stop ignoring critical issues!" or "Begin to respond or be labeled as scammers!" and finally was able to attract the attention of someone from support. But it was only 2 lines - a short apologies and please remind "what is the problem"? (although in my letter it has already been described). And after my answer with a more detailed description of situation - no any reactions again (one more week pass).
Fortunately, while I was waiting for reaction one of the verification codes could slip to old e-mail after my numerous attempts to login, I managed to login one time and use it to immediately change e-mail address and disable e-mail verification codes. I now have normal access to the account cuz i solved the problem myself.
Do you have email contacts that you can share?
I doubt that there was an attempt to scams
But I can confirm BIG problems with support and admin reaction to problems/errors - all last weeks almost all tickets/e-mails/PMs from clients just are completely ignored.
For example i have some problems with access to my own account (due to some unknown technical problems confirmation codes do not come to my e-mail and because of what i can not pass the 2th authorization stage and log in to my account). It is a critical issue - i am de facto bloked and lost control of all assets(USD, BTC, LTC, PPC and few shares) placed on this exchange with total value of few BTC for more than a month.
During this month I sent a few tickets, direct e-mail and a post on this forum(in the official theme of the exchange) about this issue - and not got ANY reactions from support/admin.
At the end(after several weeks of waiting and polite requests) i began to "bomb" all known contacts by e-mails with headlines like "Stop ignoring critical issues!" or "Begin to respond or be labeled as scammers!" and finally was able to attract the attention of someone from support. But it was only 2 lines - a short apologies and please remind "what is the problem"? (although in my letter it has already been described). And after my answer with a more detailed description of situation - no any reactions again (one more week pass).
Fortunately, while I was waiting for reaction one of the verification codes could slip to old e-mail after my numerous attempts to login, I managed to login one time and use it to immediately change e-mail address and disable e-mail verification codes. I now have normal access to the account cuz i solved the problem myself.
But I can confirm BIG problems with support and admin reaction to problems/errors - all last weeks almost all tickets/e-mails/PMs from clients just are completely ignored.
For example i have some problems with access to my own account (due to some unknown technical problems confirmation codes do not come to my e-mail and because of what i can not pass the 2th authorization stage and log in to my account). It is a critical issue - i am de facto bloked and lost control of all assets(USD, BTC, LTC, PPC and few shares) placed on this exchange with total value of few BTC for more than a month.
During this month I sent a few tickets, direct e-mail and a post on this forum(in the official theme of the exchange) about this issue - and not got ANY reactions from support/admin.
At the end(after several weeks of waiting and polite requests) i began to "bomb" all known contacts by e-mails with headlines like "Stop ignoring critical issues!" or "Begin to respond or be labeled as scammers!" and finally was able to attract the attention of someone from support. But it was only 2 lines - a short apologies and please remind "what is the problem"? (although in my letter it has already been described). And after my answer with a more detailed description of situation - no any reactions again (one more week pass).
Fortunately, while I was waiting for reaction one of the verification codes could slip to old e-mail after my numerous attempts to login, I managed to login one time and use it to immediately change e-mail address and disable e-mail verification codes. I now have normal access to the account cuz i solved the problem myself.
What happened: On 12/16/13 I made a withdraw on www.crypto-trade.com for the ammount of 7.00000057BTC. After transaction fee's I should of received 6.99900057BTC. I only received 6.0BTC which means 0.99900057BTC is still within the CryptoTrade wallet.
Scammers Profile Link: https://bitcointalksearch.org/user/neotrix-61853
Reference Link: Here is a link I posted in Service Discussion https://bitcointalksearch.org/topic/crypto-trade-withdraw-went-mia-373509
Amount Scammed: 0.99900057BTC
Payment Method: BTC
Proof of Payment: Here is a screenshot of the withdraw from www.crypto-trade.com
Proof of Payment: Here is a screenshot of the blockchain tx https://blockchain.info/tx/1e1492926c97106b9014e38ffe9d945895896a2c978ee0e967ad4220df4a070e
PM/Chat Logs: None what so ever. I submitted about 6 support tickets on CT with no response. I have also PM'd Neotrix 2 times with no response
Scammers Profile Link: https://bitcointalksearch.org/user/neotrix-61853
Reference Link: Here is a link I posted in Service Discussion https://bitcointalksearch.org/topic/crypto-trade-withdraw-went-mia-373509
Amount Scammed: 0.99900057BTC
Payment Method: BTC
Proof of Payment: Here is a screenshot of the withdraw from www.crypto-trade.com
Proof of Payment: Here is a screenshot of the blockchain tx https://blockchain.info/tx/1e1492926c97106b9014e38ffe9d945895896a2c978ee0e967ad4220df4a070e
PM/Chat Logs: None what so ever. I submitted about 6 support tickets on CT with no response. I have also PM'd Neotrix 2 times with no response
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