Topic: Cryptocurrencies disappearing from my balance with market orders... HELP ! (Read 91 times)
January 11, 2018, 09:42:43 AM
I've also added a poll, please take a look.
January 10, 2018, 04:07:45 PM
3 days ago I wanted to sell my SUB and buy NAS at okex.com
However after giving orders I noticed my balance was unexplicably low, then I found the problem orders and wrote to okex, you can check them highlighted in red here:
https://twitter.com/Kripto10090360/status/951196053990146048
However, the last thing they wrote is this:
"Dear Customer,
We just got feedback from ops team, our side is definitely no problem. As you made market order, that means you will buy the coin at highest price. So the changing price is the reason."
I do not understand it, this is not the way I think market orders work and I think I made market orders before without a problem; but after 3 days I still can't see anything coming into my balance from those orders, and I do not see the cryptocurrencies I gave the orders with in my balance as well.
I'm still writing to okex and waiting despairingly. Those cryptocurrencies are now worth over 33 thousand american dollars, it is over what I earned in 3 years while I was working and I am now unemployed.
It is extremely frustrating, please help me understand what is going on.
However after giving orders I noticed my balance was unexplicably low, then I found the problem orders and wrote to okex, you can check them highlighted in red here:
https://twitter.com/Kripto10090360/status/951196053990146048
However, the last thing they wrote is this:
"Dear Customer,
We just got feedback from ops team, our side is definitely no problem. As you made market order, that means you will buy the coin at highest price. So the changing price is the reason."
I do not understand it, this is not the way I think market orders work and I think I made market orders before without a problem; but after 3 days I still can't see anything coming into my balance from those orders, and I do not see the cryptocurrencies I gave the orders with in my balance as well.
I'm still writing to okex and waiting despairingly. Those cryptocurrencies are now worth over 33 thousand american dollars, it is over what I earned in 3 years while I was working and I am now unemployed.
It is extremely frustrating, please help me understand what is going on.
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