always available chat can be very tiring for you. you should always be with him or have a person who will be responsible for that. for this type of site, I don't think it should be your priority if you already have available channels for communication. here on the forum, contact form, social media...
Since we are catering to a wide niche and cover many industries we will build our social media presence on these platforms, there will be many ways to reach out and those who will submit will find it convenient to reach out on a platform where he is convenient
Your website is still empty, with just few listings, but it a still seems very slow to me. I'm not sure if it's the hosting or your WP optimization, I would definitely pay attention to that.
We are not yet launch we are still in a beta testing period and we are planning to migrate to a dedicated Wordpress hosting since we are currently in a shared hosting which is not good if we are installing many images.
there are many categories that can be added, but I would definitely exclude cloud mining. It is always a scam, I believe you don't want to be a scam promoter.
We'll think about that it was requested and might just take it out
You also need to optimize the directories-pro plugin itself. For example, there is a giant logo on the Bitcoin page, so I must scroll to find the text. it can be much smaller, you will have a more compact page, and everything will probably load faster.
Also, the "opening hour" widget is more than unnecessary, for Bitcoin itself as well as for most crypto services there is no need for a physical address and they are all functional 24h/daily. such information just takes up space unnecessarily.
Its better to have that option for those lists that have a physical office, but we are flexible and we may do that along the way.