cryptsy support | Bitcointalksearch.org

tyrexs

sr. member

Activity: 266

Merit: 250

Quote from: RarityBit on July 03, 2015, 01:33:45 AM

My account at cryptsy has been blocked pending a withdrawal of 6 Bitcoins. I contacted them 2 days ago and again yesterday at the e-mail address they give on their about page ([email protected]) but I haven't had a response yet. Has this happened to anybody else? How have you gone about getting your account back?

maybe you have use forgot before you try for withdraw you balance?? and your withdraw is not small amout maybe need id proof before you withdraw. i have same problem pending withdraw after im use forgot password and try withdraw my balance.

betterangels

sr. member

Activity: 294

Merit: 250

since they "supported" mugglecoin, people stoped "trading" there, i don't know why, i still trust in mrceo.

strangerdanger101

sr. member

Activity: 252

Merit: 250

I'm surprised anyone even uses cryptsy after big vern sucked the paycoin cock.

jmintuck

full member

Activity: 142

Merit: 100

Quote from: BayAreaCoins on July 03, 2015, 02:37:20 AM

Has Cryptsy ever lost coins due to a hack on their system?

In other words not like someone got their account pwned, but like how Poloniex and Mtgox got hacked.

No, they have never been hacked. But again, I don't think they have such large amounts of BTC in possession on their exchange.

BayAreaCoins

legendary

Activity: 4018

Merit: 1250

Owner at AltQuick.com

Quote from: Amph on July 03, 2015, 02:34:44 AM

crypsy is a good exchange they will sort it out, their problem is that their are very slow, usually i don't thread there because besides their volume they have nothing to offer over other good exchange which are faster

all that security thing that they have enhanced, is because of all the hackers in the good old mining day in 2014

Has Cryptsy ever lost coins due to a hack on their system?

In other words not like someone got their account pwned, but like how Poloniex and Mtgox got hacked.

Amph

legendary

Activity: 3248

Merit: 1070

crypsy is a good exchange they will sort it out, their problem is that their are very slow, usually i don't trade there because besides their volume they have nothing to offer over other good exchange which are faster

all that security thing that they have enhanced, is because of all the hackers in the good old mining day in 2014

RarityBit

newbie

Activity: 49

Merit: 0

I certainly hope so, that's a lot of coins for me.

LiteCoinGuy

legendary

Activity: 1148

Merit: 1014

In Satoshi I Trust

Quote from: RarityBit on July 03, 2015, 02:20:02 AM

I accidentally missed an e-mail in which they asked for my security questions after my withdrawals. I don't know why they need TWO responses for a single withdrawal through.

Customer support is terrible wherever you go. eBay keeps blocking my account from sales because it's linking me to somebody else's blocked account and it took a 45 minute call to get it unblocked once. I'll give them a few more days then.

ebay & paypal customer support sucks but there are also some good ones like Amazon.

RarityBit

newbie

Activity: 49

Merit: 0

I accidentally missed an e-mail in which they asked for my security questions after my withdrawals. I don't know why they need TWO responses for a single withdrawal through.

Customer support is terrible wherever you go. eBay keeps blocking my account from sales because it's linking me to somebody else's blocked account and it took a 45 minute call to get it unblocked once. I'll give them a few more days then.

LiteCoinGuy

legendary

Activity: 1148

Merit: 1014

In Satoshi I Trust

"cryptsy support" - lol Grin

maybe you are lucky and they will help you but please dont store coins on that shady exchange.

BayAreaCoins

legendary

Activity: 4018

Merit: 1250

Owner at AltQuick.com

Cryptsy always gets back to me.

I wouldn't worry too much at this point.

Maybe email support again.

Did you approve your withdraw email? After you ask for a withdraw they send you a email you have to OK.

RarityBit

newbie

Activity: 49

Merit: 0

Okay, thanks for that. I don't have a driver's license either. That old passport was all I had.

jmintuck

full member

Activity: 142

Merit: 100

Quote from: RarityBit on July 03, 2015, 01:56:14 AM

Use Reddit? I don't have a passport which is in date and it will take quite some time to order one.

You can still use some other form of identification like your driving license, else you will have to get something to verify your identity. After this if they do not respond, just post on the subreddit/bitcoin regarding your case as Cryptsy tends to pay more attention that ways as it can affect their reputation.

RarityBit

newbie

Activity: 49

Merit: 0

Use Reddit? I don't have a passport which is in date and it will take quite some time to order one.

jmintuck

full member

Activity: 142

Merit: 100

Quote from: RarityBit on July 03, 2015, 01:47:32 AM

I did try to confirm my account recently, but I used an out of date passport so they wouldn't accept it.

You could then send the one which is not yet expired and wait for a reply. If they don't reply after that then consider doing what I said before.

RarityBit

newbie

Activity: 49

Merit: 0

I did try to confirm my account recently, but I used an out of date passport so they wouldn't accept it.

jmintuck

full member

Activity: 142

Merit: 100

Quote from: RarityBit on July 03, 2015, 01:33:45 AM

My account at cryptsy has been blocked pending a withdrawal of 6 Bitcoins. I contacted them 2 days ago and again yesterday at the e-mail address they give on their about page ([email protected]) but I haven't had a response yet. Has this happened to anybody else? How have you gone about getting your account back?

You might want to shift this in the right section (Service Discussion) . Yes, it has happened to a lot of people, its best to not leave coins on these exchanges. They mostly require an ID to confirm and release, however you can also post it on reddit where I have seen cases like these get much more attention .
Ironically they never block withdrawals from accounts with less balances which makes it fishy in the way they run things.

RarityBit

newbie

Activity: 49

Merit: 0

My account at cryptsy has been blocked pending a withdrawal of 6 Bitcoins. I contacted them 2 days ago and again yesterday at the e-mail address they give on their about page ([email protected]) but I haven't had a response yet. Has this happened to anybody else? How have you gone about getting your account back?

Topic: cryptsy support (Read 845 times)