Topic: Cryptsy, the incompetence is almost comical (Read 1384 times)
I am so glad I stumbled onto this thread because i was thinking about getting an account on Cryptsy. I have a good amount of nmc to unload, anyone know a good exchange, beside cryptsy?
I've personally never had an issue with Cryptsy.
I think the issue lies when you do have an issue - getting a resolution is virtually impossible.
I think the issue lies when you do have an issue - getting a resolution is virtually impossible.
Thats what you get using sites as crptsy
all I see is negative comments about them
all I see is negative comments about them
I lost a nothing amount of coins but it's the principal that counts. If they can loose a transaction into thin air with NO explanation that has little value couldn't they lose one with huge value? It would seem so. In any event, their non-responses are infuriating.
I
reported 18 days ago
I transferred name coins into my account and they never appeared. What's the deal? This isn't a ton of value but how do I know the same thing wouldn't happen with 20 bitcoins? This is alarming.
I
said 18 days ago
Withdrawal NMC to address
This is the exact transaction.
Mullick
said 17 days ago
We apologize for the delay in refunds / deposits and slow trades. We implemented a more efficient audit system today but it will take some time to recover from the switch over. If your refund has has not processed within a few hours please contact us so we can look into the issue further. The long delays are only temporary until the new system catches up.
We are working hard on optimizing the trade engine and are waiting on a delivery of more hardware. We appreciate your patience while we better equip ourselves for the growing community
I
said 17 days ago
This is absolutely unacceptable. There is huge volatility in these coins. A delay of a few hours is unacceptable let alone many days. Again the point is what if I had 20 BTC in this transfer!?
I
said 17 days ago
This ticket is NOT resolved.
I
said 17 days ago
You closed the ticket without even solving the issue for starters. Days or weeks delay in deposits is not acceptable.
Bit John
said 17 days ago
Hi,
Sorry to hear your having an issue with a deposit. Could you please provide the txid, coin type and amount missing and we will hunt it down for you.
Sincerely,
Ticket: https://cryptsy.freshdesk.com/helpdesk/tickets/13177
BitJohn
Operations Manager
[email protected]
Tradekey: c66b821fccac75687ce5dff421c9852d67a8205b
Need BTC for FIAT now?
Try Campx or Coinbase use my referral save money
I
said 17 days ago
Everything besides the TXID is in the ticket above. I am not sure what the TXID is but I will see if I can find out.
This is not significant money here but it seems to me if a transaction for .1 can get lost so can one for 100.
I
said 17 days ago
can it be?
The exact date time was:
I guess it took longer to confirm than I thought. I was pretty sure I sent longer ago than that.
I
said 17 days ago
For reference the server time where the transaction was initiated is now: 02.12.13 23:48
Bit John
said 16 days ago
Hi,
Where did you send it from? I don't see it in the chain
http://explorer.dot-bit.org/a/N5YT7BekHFwShy6QrTqrfpCwmW88SH6QPs
Ticket: https://cryptsy.freshdesk.com/helpdesk/tickets/13177
BitJohn
Operations Manager
[email protected]
Tradekey: c66b821fccac75687ce5dff421c9852d67a8205b
Need BTC for FIAT now?
Try Campx or Coinbase use my referral save money
I
said 10 days ago
BTCe claims the transaction was sent with: TX id –
Elen
said 10 days ago
Thank you for reporting this issue with your account.
Over the weekend we had some issues that were effecting the following:
Delivery of deposits
Negative balance issues
Incorrect balances.
We have found and fixed the problem causing the majority of these types of issues and your
account may have already been corrected.
Please let us know.
If your account is still incorrect, please reply with any information that may be helpful in resolving your
issue ie transaction ID's, dates etc
Thank you for your patience.
Sincerely,
Elen
Cryptsy.com
I
said 10 days ago
No you have not fixed it. The transaction is still not there. What kind of issue causes peoples deposits to just disappear?
"
If your account is still incorrect, please reply with any information that may be helpful in resolving your
issue ie transaction ID's, dates etc
Thank you for your patience"
All of this information is above. Why don't you read the tickets before responded with form letters?
Elen
said 10 days ago
Thank you for reporting this issue with your account.
Over the weekend we had some issues that were effecting the following:
Delivery of deposits
Negative balance issues
Incorrect balances.
We have found and fixed the problem causing the majority of these types of issues and your
account may have already been corrected. Please let us know. If your account is still incorrect, please reply with any information that may be helpful in resolving your issue ie transaction ID's, dates etc
Thank you for your patience.
Sincerely,
Elen
Cryptsy.com
I
said 10 days ago
READ THE TICKET
THE ISSUE IS *NOT* FIXED.
Jim
said 9 days ago
We still have not received from you the following so we may try to find and fix this issue:
"please reply with any information that may be helpful in resolving your
issue ie transaction ID's, dates etc
Thank you for your patience"
Sincerely,
Jim
Cryptsy.com
I
said 5 days ago
Yes you have. You obviously are not reading the tickets.
13 days ago, this ticket:
"
Withdrawal NMC to address
"
12 days ago, this ticket:
"The exact date time was:"
6 days ago, this ticket:
"TX id –"
I
said 2 days ago
15 days and you can't figure this out? Seriously. I guess it is proven that cryptsy cannot be trusted with any real money.
Pr9me
said 2 days ago
Hello,
I am sorry to hear that you are have a negative balance after the glitch we had. Users were able to sell more coins than what they had in their wallet, and I'm 100% sure this is the case here. If you check your history with me, you will see the error.
An audit ran to take the coins given to you in error back, and if you had sold those coins and had a balance of zero, the audit put you into the negative. I have ran a final audit and found the balances to be accurate.
The solution is to sell the coins you were credited in error to make your balance zero. Some users have been locked from their accts and watched the price drop and now have to sell their coins at the current market value. Those cases will be looked at and some will be compensated like some already have been.
First you need to sell the coins so I can take the withdrawal freeze off of your acct and we will see where to go from there. Thanks for patience, and we will get this sorted out...
I
said a day ago
Please find somebody that is fluent in English and understands basic elementary school mathematics. There is NO issue of negative balances now and there has NEVER BEEN an issue of negative balances.
There is no issue with withdrawals right now (that I know of) unless you have created a new one on your side.
The issue is a MISSING TRANSACTION:
13 days ago, this ticket:
"
Withdrawal NMC to address
"
12 days ago, this ticket:
"The exact date time was:"
6 days ago, this ticket:
"TX id –"
If you can count, and you can read, you can see that this was never deposited into my account.
Do not respond, find somebody that can read, count and do basic math and have them respond.
View all deposits:
Showing 1 - x of x Results
Deposits
[My entire deposit history as per cryptsy, there is no deposit for the amount in question or anything even close to it]
Pr9me
said a day ago
Hello,
I am sorry to hear that you are have a negative balance after the glitch we had. Users were able to sell more coins than
what they had in their wallet, and I'm 100% sure this is the case here. If you check your history with me, you will see the
error. An audit ran to take the coins given to you in error back, and if you had sold those coins and had a balance of zero, the audit put you into the negative. I have ran a final audit and found the balances to be accurate. The solution is to sell the coins you were credited in error to make your balance zero. Some users have been locked from
their accts and watched the price drop and now have to sell their coins at the current market value. Those cases will be looked at and some will be compensated like some already have been. First you need to sell the coins so I can take the withdrawal freeze off of your acct and we will see where to go from there. Thanks for patience, and we will get this sorted out...
Cryptsy.com
I
said a day ago
Are you completely retarded or what? THERE IS NO ******** NEGATIVE BALANCE IN MY WALLET. THERE ARE COINS THAT WERE SENT BUT NEVER DEPOSITED!
I
said 24 minutes ago
No this ticket is not closed, it has not been resolved, you have not even read or comprehended the problem.
I
reported 18 days ago
I transferred name coins into my account and they never appeared. What's the deal? This isn't a ton of value but how do I know the same thing wouldn't happen with 20 bitcoins? This is alarming.
I
said 18 days ago
This is the exact transaction.
Mullick
said 17 days ago
We apologize for the delay in refunds / deposits and slow trades. We implemented a more efficient audit system today but it will take some time to recover from the switch over. If your refund has has not processed within a few hours please contact us so we can look into the issue further. The long delays are only temporary until the new system catches up.
We are working hard on optimizing the trade engine and are waiting on a delivery of more hardware. We appreciate your patience while we better equip ourselves for the growing community
I
said 17 days ago
This is absolutely unacceptable. There is huge volatility in these coins. A delay of a few hours is unacceptable let alone many days. Again the point is what if I had 20 BTC in this transfer!?
I
said 17 days ago
This ticket is NOT resolved.
I
said 17 days ago
You closed the ticket without even solving the issue for starters. Days or weeks delay in deposits is not acceptable.
Bit John
said 17 days ago
Hi,
Sorry to hear your having an issue with a deposit. Could you please provide the txid, coin type and amount missing and we will hunt it down for you.
Sincerely,
Ticket: https://cryptsy.freshdesk.com/helpdesk/tickets/13177
BitJohn
Operations Manager
[email protected]
Tradekey: c66b821fccac75687ce5dff421c9852d67a8205b
Need BTC for FIAT now?
Try Campx or Coinbase use my referral save money
I
said 17 days ago
Everything besides the TXID is in the ticket above. I am not sure what the TXID is but I will see if I can find out.
This is not significant money here but it seems to me if a transaction for .1 can get lost so can one for 100.
I
said 17 days ago
can it be?
The exact date time was:
I guess it took longer to confirm than I thought. I was pretty sure I sent longer ago than that.
I
said 17 days ago
For reference the server time where the transaction was initiated is now: 02.12.13 23:48
Bit John
said 16 days ago
Hi,
Where did you send it from? I don't see it in the chain
http://explorer.dot-bit.org/a/N5YT7BekHFwShy6QrTqrfpCwmW88SH6QPs
Ticket: https://cryptsy.freshdesk.com/helpdesk/tickets/13177
BitJohn
Operations Manager
[email protected]
Tradekey: c66b821fccac75687ce5dff421c9852d67a8205b
Need BTC for FIAT now?
Try Campx or Coinbase use my referral save money
I
said 10 days ago
BTCe claims the transaction was sent with: TX id –
Elen
said 10 days ago
Thank you for reporting this issue with your account.
Over the weekend we had some issues that were effecting the following:
Delivery of deposits
Negative balance issues
Incorrect balances.
We have found and fixed the problem causing the majority of these types of issues and your
account may have already been corrected.
Please let us know.
If your account is still incorrect, please reply with any information that may be helpful in resolving your
issue ie transaction ID's, dates etc
Thank you for your patience.
Sincerely,
Elen
Cryptsy.com
I
said 10 days ago
No you have not fixed it. The transaction is still not there. What kind of issue causes peoples deposits to just disappear?
"
If your account is still incorrect, please reply with any information that may be helpful in resolving your
issue ie transaction ID's, dates etc
Thank you for your patience"
All of this information is above. Why don't you read the tickets before responded with form letters?
Elen
said 10 days ago
Thank you for reporting this issue with your account.
Over the weekend we had some issues that were effecting the following:
Delivery of deposits
Negative balance issues
Incorrect balances.
We have found and fixed the problem causing the majority of these types of issues and your
account may have already been corrected. Please let us know. If your account is still incorrect, please reply with any information that may be helpful in resolving your issue ie transaction ID's, dates etc
Thank you for your patience.
Sincerely,
Elen
Cryptsy.com
I
said 10 days ago
READ THE TICKET
THE ISSUE IS *NOT* FIXED.
Jim
said 9 days ago
We still have not received from you the following so we may try to find and fix this issue:
"please reply with any information that may be helpful in resolving your
issue ie transaction ID's, dates etc
Thank you for your patience"
Sincerely,
Jim
Cryptsy.com
I
said 5 days ago
Yes you have. You obviously are not reading the tickets.
13 days ago, this ticket:
"
"
12 days ago, this ticket:
"The exact date time was:
6 days ago, this ticket:
"TX id –
I
said 2 days ago
15 days and you can't figure this out? Seriously. I guess it is proven that cryptsy cannot be trusted with any real money.
Pr9me
said 2 days ago
Hello,
I am sorry to hear that you are have a negative balance after the glitch we had. Users were able to sell more coins than what they had in their wallet, and I'm 100% sure this is the case here. If you check your history with me, you will see the error.
An audit ran to take the coins given to you in error back, and if you had sold those coins and had a balance of zero, the audit put you into the negative. I have ran a final audit and found the balances to be accurate.
The solution is to sell the coins you were credited in error to make your balance zero. Some users have been locked from their accts and watched the price drop and now have to sell their coins at the current market value. Those cases will be looked at and some will be compensated like some already have been.
First you need to sell the coins so I can take the withdrawal freeze off of your acct and we will see where to go from there. Thanks for patience, and we will get this sorted out...
I
said a day ago
Please find somebody that is fluent in English and understands basic elementary school mathematics. There is NO issue of negative balances now and there has NEVER BEEN an issue of negative balances.
There is no issue with withdrawals right now (that I know of) unless you have created a new one on your side.
The issue is a MISSING TRANSACTION:
13 days ago, this ticket:
"
"
12 days ago, this ticket:
"The exact date time was:
6 days ago, this ticket:
"TX id –
If you can count, and you can read, you can see that this was never deposited into my account.
Do not respond, find somebody that can read, count and do basic math and have them respond.
View all deposits:
Showing 1 - x of x Results
Deposits
[My entire deposit history as per cryptsy, there is no deposit for the amount in question or anything even close to it]
Pr9me
said a day ago
Hello,
I am sorry to hear that you are have a negative balance after the glitch we had. Users were able to sell more coins than
what they had in their wallet, and I'm 100% sure this is the case here. If you check your history with me, you will see the
error. An audit ran to take the coins given to you in error back, and if you had sold those coins and had a balance of zero, the audit put you into the negative. I have ran a final audit and found the balances to be accurate. The solution is to sell the coins you were credited in error to make your balance zero. Some users have been locked from
their accts and watched the price drop and now have to sell their coins at the current market value. Those cases will be looked at and some will be compensated like some already have been. First you need to sell the coins so I can take the withdrawal freeze off of your acct and we will see where to go from there. Thanks for patience, and we will get this sorted out...
Cryptsy.com
I
said a day ago
Are you completely retarded or what? THERE IS NO ******** NEGATIVE BALANCE IN MY WALLET. THERE ARE COINS THAT WERE SENT BUT NEVER DEPOSITED!
I
said 24 minutes ago
No this ticket is not closed, it has not been resolved, you have not even read or comprehended the problem.
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