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So, as I've checked it. The withdrawals and deposits for BSC(BEP20) and BEP2 are now enabled. The current suspended one is OPBNB. I don't know what that network is but you should see your deposit now credited to your account.
It is also important to advise him not to repeat the same action and to use the deposit address directly as he always does without checking the notifications on the platform or the selection recommendations of the network. Sometimes a person is forced to make a quick deposit or hand over the deposit address to another person in order to pay him, but he is later surprised that that currency has not been delisted or that there are problems facing the network he chose, and in many cases this leads to a long disruption.
It is truly unfortunate to see experienced users blindly trusting these services and not realizing the extent of the risk just because they transfer small amounts or the matter did not pose a risk in the past.
IMO, that's important when we do deposits so that we'll get to see the updates or the wallets have been changed or whatever update that the exchange that they shall have.