You should create your thread in the right format or it will just look like a baseless accusation, I don't know about this new exchange do they have an official announcement here, if they do not have one then people like you should not experiment trading here because they cannot address your issue, anyway let's see if the developer will address or we'll see many more complaints coming in.
https://twitter.com/VCCExchange/status/1278647386475122688
Look at their Twitter complaints. People from dozens of countries got their funds blocked and unable to withdraw for weeks.
I posted on ANN thread too:
https://bitcointalksearch.org/topic/m.54817801
