Hi
I have high security level with my passwords and my MAc machine, form 10 days i try to open my poloniex which funded with $500 and found this message
"""Your account has been locked. Please contact support."""
I contacted support many many times in the past 10 days and no one reply!
checked my email and found login trials from Russia, that was successfully. but no emails about withdrawals ( i have 2nd factor for withdrawal)
so did poloniex streal my money?
Well there is really nothing you can do about it.
If you have login attempts from Russia, then that is definitely the reason why you were locked out of your account. It is likely that he logged in successfully in a remote area, causing this alarm to be set off in poloniex, to lock your account.
Unfortunately as pawell said, poloniex support is overwhelmed atm. But honetsly, i think that they are selectively ignoring certain tickets and blaming it on the high load of tickets because they have liquidity issues. That's just my speculation though. Hopefully you get your mone yback, and don't use poloniex again because it's got so many things going wrong atm.
