Topic: DO NOT USE WESELLCRYPTO.COM - Operated by Idiots (Read 1656 times)
Wesellcrypto's commission is 15%, Virwox has 18% and Cryptonit 5% or 8% if I am correct. Anything between 15-30 is ridiculously HIGH but that's the 'price' if you want to use PP.
Hey - My name's Greg and I operate WeSellCrypto. Sorry to hear about your experience - I'll shed some light that might provide clarity as to what happened, and also will admit to some areas of improvement.
I'll start with the area of opportunity - support could be faster. It's only me doing support (we are a very small operation). I operate on the US East coast. I believe in the past two years there have only been a handful of times that any support, etc. email has remained open for more than 24 hours. I know a quicker resolution time would be better, but that's where we stand today.
As for your orders being held: We rely on a third party fraud detection service to scan all of our orders. I'm sure you can imagine the amount of fraudulent transactions, reversals, etc. we're at risk of when dealing via PayPal. To share some numbers, yesterday we had just under 300 orders. Less than 5 were held due to this fraud check (the same one which flagged your order). This fraud check can be triggered by use of a VPN or Web Proxy, the account's history with other companies using the same service, or a variety of other factors (some of which we don't have insight into). For example, if your PayPal account has a fake name, etc. it's likely to be marked as high risk (for obvious reasons).
When an order comes through above our tolerance threshold (again, less than 2% of all orders), the standard action is to temporarily close the account and refund the high-risk payment. 90+% of the time this blocks a fraudulent payment and saves us from future reversals.
With that being said, I'm unsure (aside from improving response time), what course alternate course of action we could have taken to protect ourselves as a business and improve user experience. With the <2% rate of order flagging, I believe we've struck a decent balance.
I'll start with the area of opportunity - support could be faster. It's only me doing support (we are a very small operation). I operate on the US East coast. I believe in the past two years there have only been a handful of times that any support, etc. email has remained open for more than 24 hours. I know a quicker resolution time would be better, but that's where we stand today.
As for your orders being held: We rely on a third party fraud detection service to scan all of our orders. I'm sure you can imagine the amount of fraudulent transactions, reversals, etc. we're at risk of when dealing via PayPal. To share some numbers, yesterday we had just under 300 orders. Less than 5 were held due to this fraud check (the same one which flagged your order). This fraud check can be triggered by use of a VPN or Web Proxy, the account's history with other companies using the same service, or a variety of other factors (some of which we don't have insight into). For example, if your PayPal account has a fake name, etc. it's likely to be marked as high risk (for obvious reasons).
When an order comes through above our tolerance threshold (again, less than 2% of all orders), the standard action is to temporarily close the account and refund the high-risk payment. 90+% of the time this blocks a fraudulent payment and saves us from future reversals.
With that being said, I'm unsure (aside from improving response time), what course alternate course of action we could have taken to protect ourselves as a business and improve user experience. With the <2% rate of order flagging, I believe we've struck a decent balance.
I have always had a good experience with wesellcrypto (altho i think that you should offer better rate for trusted members, because the fee of 15-20% that you take is fairly high on my opinion). I just wanted to personally thank you for this awesome service that you have made
What a stupid name for money involved service I would never trust them a penny, yes because of that name, first thing that comes to mind is a weasel
Synonym for cleverness, trickery etc. Well but that just me...
I was skeptical at first, but I read the all the posts here, around of 80% of users are happy with their services. I read very little complaints, mostly about their delayed customer service.
What a stupid name for money involved service I would never trust them a penny, yes because of that name, first thing that comes to mind is a weasel
Synonym for cleverness, trickery etc. Well but that just me...
I know there is "we sell" but cmon, our brains like to make shortcuts, few words written in one line are often interpreted differently.
And there we have it, bad user experience...
Hello, I was wondering (because I would like to start using your services),
will I have any problems with my PayPal account like being blocked for using your services?
I've googled and found out that it's against their TOS/rules to buy crypto coins.
Awaiting for your kind reply.
will I have any problems with my PayPal account like being blocked for using your services?
I've googled and found out that it's against their TOS/rules to buy crypto coins.
Awaiting for your kind reply.
Hey - My name's Greg and I operate WeSellCrypto. Sorry to hear about your experience - I'll shed some light that might provide clarity as to what happened, and also will admit to some areas of improvement.
I'll start with the area of opportunity - support could be faster. It's only me doing support (we are a very small operation). I operate on the US East coast. I believe in the past two years there have only been a handful of times that any support, etc. email has remained open for more than 24 hours. I know a quicker resolution time would be better, but that's where we stand today.
As for your orders being held: We rely on a third party fraud detection service to scan all of our orders. I'm sure you can imagine the amount of fraudulent transactions, reversals, etc. we're at risk of when dealing via PayPal. To share some numbers, yesterday we had just under 300 orders. Less than 5 were held due to this fraud check (the same one which flagged your order). This fraud check can be triggered by use of a VPN or Web Proxy, the account's history with other companies using the same service, or a variety of other factors (some of which we don't have insight into). For example, if your PayPal account has a fake name, etc. it's likely to be marked as high risk (for obvious reasons).
When an order comes through above our tolerance threshold (again, less than 2% of all orders), the standard action is to temporarily close the account and refund the high-risk payment. 90+% of the time this blocks a fraudulent payment and saves us from future reversals.
With that being said, I'm unsure (aside from improving response time), what course alternate course of action we could have taken to protect ourselves as a business and improve user experience. With the <2% rate of order flagging, I believe we've struck a decent balance.
I'll start with the area of opportunity - support could be faster. It's only me doing support (we are a very small operation). I operate on the US East coast. I believe in the past two years there have only been a handful of times that any support, etc. email has remained open for more than 24 hours. I know a quicker resolution time would be better, but that's where we stand today.
As for your orders being held: We rely on a third party fraud detection service to scan all of our orders. I'm sure you can imagine the amount of fraudulent transactions, reversals, etc. we're at risk of when dealing via PayPal. To share some numbers, yesterday we had just under 300 orders. Less than 5 were held due to this fraud check (the same one which flagged your order). This fraud check can be triggered by use of a VPN or Web Proxy, the account's history with other companies using the same service, or a variety of other factors (some of which we don't have insight into). For example, if your PayPal account has a fake name, etc. it's likely to be marked as high risk (for obvious reasons).
When an order comes through above our tolerance threshold (again, less than 2% of all orders), the standard action is to temporarily close the account and refund the high-risk payment. 90+% of the time this blocks a fraudulent payment and saves us from future reversals.
With that being said, I'm unsure (aside from improving response time), what course alternate course of action we could have taken to protect ourselves as a business and improve user experience. With the <2% rate of order flagging, I believe we've struck a decent balance.
After wasting my time, they've come to conclusion just not to offer a service than to try to resolve this. Fucking idiots. I'm so mad. 2 Days wasted.
So, yesterday I've sent my ID to get approved for $150 a day, after couple hours I receive the message that I got approved. I order $100 and I receive a message that the transaction failed and my account was banned cause I apparently used an proxy, which I did. I disable the proxy, provide them what they asked, my ban got lifted and the limit reset, I order $100 again just to reiceve the same message that the order failed. I thought it might be resolved fast cause I sent them the info they asked. Nope, after 24 hours I literally receive the same email asking me for the same information I did provide it 24 hours ago. I don't know how many people are working but they didn't even bother to check my previous emails. Nope. Overall very slow system for which they advertise instant exchange, and unprofessional. And yes, I did some research people were saying they were happy the service with small exception people that ran into problems, thought I wont be one of them...
I have also experienced something like that. I have been trying to buy btc from that site, but I always get error and slow support, so I started trading on here and on mycellium marketplace where I meet in real live to trade cash for btc. For PayPal to btc use VirWox.
So, yesterday I've sent my ID to get approved for $150 a day, after couple hours I receive the message that I got approved. I order $100 and I receive a message that the transaction failed and my account was banned cause I apparently used an proxy, which I did. I disable the proxy, provide them what they asked, my ban got lifted and the limit reset, I order $100 again just to reiceve the same message that the order failed. I thought it might be resolved fast cause I sent them the info they asked. Nope, after 24 hours I literally receive the same email asking me for the same information I did provide it 24 hours ago. I don't know how many people are working but they didn't even bother to check my previous emails. Nope. Overall very slow system for which they advertise instant exchange, and unprofessional. And yes, I did some research people were saying they were happy the service with small exception people that ran into problems, thought I wont be one of them...
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