Hi everybody,
bad hash board was send to USA for warranty
Mirek
czech republic
Topic: Do you have any experience with warranty claim for bitmain /error miner/? (Read 1342 times)
October 30, 2014, 02:39:00 AM
October 29, 2014, 04:19:23 AM
Hi,
i measured voltage on chain board 2 on every inductors 1 - 8 and only 0 or 0.15V is there, no 0.75V
Mirek
i measured voltage on chain board 2 on every inductors 1 - 8 and only 0 or 0.15V is there, no 0.75V
Mirek
October 28, 2014, 01:07:34 AM
hi,
i ordered two miner about 2 moths ago from official bitmaintech.com web pages.
I am from Czech republic Europe.
I send lot of e-mail to bitmaintech company.
They wrote me , for example tests miner,change control board from my second working miner, etc. but no succes.
Have you info about bitmantech reseler or repair company in Europe?
I think that second hash board is dead or damage.
for me no problem change new board myself.
for me every day without miner is lose money.
Mirek
i ordered two miner about 2 moths ago from official bitmaintech.com web pages.
I am from Czech republic Europe.
I send lot of e-mail to bitmaintech company.
They wrote me , for example tests miner,change control board from my second working miner, etc. but no succes.
Have you info about bitmantech reseler or repair company in Europe?
I think that second hash board is dead or damage.
for me no problem change new board myself.
for me every day without miner is lose money.
Mirek
October 27, 2014, 03:50:36 PM
You can PM us or email [email protected] with your original Order Confirmation page from http://www.Bitmaintech.com with full order details. Please include the brief description of what is wrong with your miner. (or what you think it is not working)
RMA should be offer to you promptly.
or you can simply return the miner in the original package to the following address for diagnostic/replacement/warranty with a tracking number. (Must include the Bitmaintech.com original order confirmation page print out or if purchased elsewhere, the purchase confirmation where you purchased it from, and a brief description of what's wrong with it along with printed return address, phone number and an email address) If the item was defective, a fully working unit will be return to you.
Bitmain Warranty
3700 Quebec St. #100239
Denver, Colorado 80207
Telephone: +1-844-248-6246 Option 2
RMA should be offer to you promptly.
or you can simply return the miner in the original package to the following address for diagnostic/replacement/warranty with a tracking number. (Must include the Bitmaintech.com original order confirmation page print out or if purchased elsewhere, the purchase confirmation where you purchased it from, and a brief description of what's wrong with it along with printed return address, phone number and an email address) If the item was defective, a fully working unit will be return to you.
Bitmain Warranty
3700 Quebec St. #100239
Denver, Colorado 80207
Telephone: +1-844-248-6246 Option 2
Do you have any experience with warranty claim for bitmain.com /error miner S3+/?
I have fail miner S3+. Its have only 220GHs speed.not working second hash board...
I have fail miner S3+. Its have only 220GHs speed.not working second hash board...
October 27, 2014, 02:01:57 PM
hi,and do you have any circuit scheme picture for hassing pcb board for S3 + for better checking and fixing error with some resistor or capacitor?
Mirek
Mirek
Dogie might.
Pretty easy though, the inductor has big pads. If each inductor has a 0.75v measured across it then it rules out any regulator issue. The next step would be to closely examine the chips to see if there's any obvious reason why it may not get comes or power.
Likely it will be within the first cluster of chips on the leftmost side of the pcb, as an issue with these chips will prevent the chips to the right of them of working correctly
October 27, 2014, 12:13:13 PM
hi,and do you have any circuit scheme picture for hassing pcb board for S3 + for better checking and fixing error with some resistor or capacitor?
Mirek
Mirek
October 27, 2014, 11:58:20 AM
thanks for info,i did check all cable or wire,i measured 12V on dc pin second hash board, and next day i will measure voltage on inductor
do you think that if i will not repair erorr myself, they will send me new has board?
Thanks for experience
Mira
October 27, 2014, 10:14:42 AM
Back in batch 2 of the s1 units I had a defunct board with the fault appearing to be the dc regulator. They organised an RMA for me without much issue.
Does the second board just not show up? Open up the case and check for any issues before going for an RMA. A loose cable could be the cause, or a broken capacitor/resistor could be easy to fix at a local shop same-day.
If you have a voltmeter, look for 0.75v across the inductors (grey cube like objects)
Does the second board just not show up? Open up the case and check for any issues before going for an RMA. A loose cable could be the cause, or a broken capacitor/resistor could be easy to fix at a local shop same-day.
If you have a voltmeter, look for 0.75v across the inductors (grey cube like objects)
October 27, 2014, 07:38:18 AM
Do you have any experience with warranty claim for bitmain.com /error miner S3+/?
I have fail miner S3+. Its have only 220GHs speed.not working second hash board...
I have fail miner S3+. Its have only 220GHs speed.not working second hash board...
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