Author

Topic: Don't use binance (Read 609 times)

sr. member
Activity: 854
Merit: 252
January 03, 2018, 02:27:32 AM
#49
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass


I think the problem is in yourself, you said that you activate your 2FA and now you forget to save your private or passkey which is the result of your negligence. Meaning, binance exchange has no with you instead it is yourself mate.
jr. member
Activity: 182
Merit: 5
January 03, 2018, 02:07:50 AM
#48
I have just register an account on binance. So far it is doing well.
newbie
Activity: 50
Merit: 0
January 02, 2018, 11:06:32 PM
#47
Bittrex wasted their better position by closing the registration for sduch a long time already. Actually its only this that made binance go past bittrex with trading volume.
member
Activity: 72
Merit: 10
January 02, 2018, 10:41:51 PM
#46
Sorry to break it to you but bittrex isn't any better than binance. Binance is the better of the two actually.
sr. member
Activity: 476
Merit: 250
January 02, 2018, 06:46:43 PM
#45
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass

I have been using binance for several months and have never encountered any problems.
So I will stay. Using binance for trading.
member
Activity: 184
Merit: 10
December 31, 2017, 11:09:34 PM
#44
What about Tradesatoshi exchange? I agree that Binance is better than Bittrex about trading fee and faster platform. But both of them dont have margin like poloniex or bitfinex. Should you consider to sign up bitfinex?
full member
Activity: 222
Merit: 250
Bitcoin ATOM FORK 1 BTC = 1 BCA
December 31, 2017, 10:27:39 PM
#43
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass


I am sorry to hear that. Should lose security 2FA is your responsibility. if I should be wise to resolve this problem. you will be the same if you use the other Exchange, because it is your responsibility. Possible that try to contact customer Service of the Exchange through the contact center was informed of the Exchange. Many Exchange that have been made contact services in addition via email, chat message, Telegram, Twitter, slack, facebook and others. all Exchange definitely will make the consumer his comfortable of it. During binance I never having problems nothing. May your problems hopefully soon can overcome.
member
Activity: 294
Merit: 14
Chainjoes.com
December 31, 2017, 10:01:35 PM
#42
I see your problem is on you. Why you have loss your 2FA, Of course they can not help you because they not have it. You should have saved it well before you reset or remove the Google Authenticator. Now you blame the Binance and say others that is their falls. Are you sure?
member
Activity: 112
Merit: 10
December 31, 2017, 09:47:48 PM
#41
What 2FA are you using on binance?  Google authenticator or authy?  Best 2FA to use on binance is which one?
I used google for a while but now i am using lastpass, coz i can set a password for that, and google authenticator does not have such a feature.
full member
Activity: 532
Merit: 100
December 31, 2017, 09:31:17 PM
#40
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass


I oppose on what you have said on binance and it's much better than bittrex. You did not tell if your 2fa is on your cp or you delete it on your google extension because if it is then the fault is all on your side.
full member
Activity: 1792
Merit: 186
December 31, 2017, 02:54:12 PM
#39
What 2FA are you using on binance?  Google authenticator or authy?  Best 2FA to use on binance is which one?
legendary
Activity: 1610
Merit: 1183
December 31, 2017, 01:36:04 PM
#38
I totally disagree with people saying bittrex is better than binance.

Both exchanges have real differences between them.

Binance on the first hand has the upper hand in terms of live exchanging, minimal fees, faster platform, more reliable system with profit loss.
no validation for withdrawal for those who dont want to put their ids, and they should know the risk, not putting your id's means lower security in all possible ways.

Bittrex on the other hand fees x5 times higher than binance 0.25 and binance 0.1 and 50% off thats 0.05, and bittrex let you deposit without verification but when you withdraw you must have identity verification otherwise you wont be able to withdraw anything, and the only feature maybe is selling of the mining profit immediatley which goes in the bittrex hand also , bittrex allows you sell your satoshis till the end but binance allows only high figures and low satoshis doesnt count on exchanging which is the only low side of binance.

So in my opinion give or take binance has a better platform than bittrex in overall

Bittrex used to make more sense back then when they allowed you to trade small amounts. Now you need verification even to do altcoin to altcoin trading which is nonsense.

Back then people used to have a "Legacy" account that you could use even after these verification requirements entered into place, but I think the people that had these old Legacy accounts have got their funds frozen unless they give full verification. I tried verification once and it failed. Some people tried to verify themselves with funds on there and they can't verify their ID and address so they have their funds stuck in there, it's crazy, careful with the exchanges.
full member
Activity: 434
Merit: 102
Leading Cryptocurrency and Blockchain Company
December 31, 2017, 01:15:56 PM
#37
I dont get what you mean by losing 2FA key but from what i know 2FA codes keep changing and if that is what you mean,then your best solution is to go to the google authenticator app and synchronize the server clocks and you will be fine.If you mena something else apart from this then i guess there will be some help somewhere.
full member
Activity: 686
Merit: 100
December 31, 2017, 12:53:54 PM
#36
Got no problem with binance , you should have be more responsible about your 2FA it's a way to authenticate if you really own that account. It's your responsibility to backup your 2FA code in a safe place where you think it will be safe, losing it will really give you pain in the ass. As it is one of the hardest thing to retrieve "if they will allow to". the only advice I could give you at the moment is to wait
member
Activity: 112
Merit: 10
December 31, 2017, 08:25:57 AM
#35
Why don't you just contact them on telegram?They will answer you like in an hour.
newbie
Activity: 37
Merit: 0
December 31, 2017, 07:56:20 AM
#34
Binance good exchange
Bittrex suspended registration Angry
full member
Activity: 798
Merit: 104
December 31, 2017, 07:53:04 AM
#33
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass


That sucks. I have been using them for a few months now and have had nothing but an amazing experience.

I have actually heard a ton of horror stories about bittrex. Lots of stories about stolen money.
every exchange has a lot of horror stories, a lot of people use exchanges, some have very bad experiences. every exchange has a fair amount of bad reviews

Yes that is so right not even binance have a problem every exchange site in crypto world have experiecing their own problem the question is why people still using this exchange site? Haha
Binance have a good reputation exchange site I use it for more than a month and I dont experience any problem for me this is one of a good exchange site the platform are run smoothly.
member
Activity: 112
Merit: 10
December 31, 2017, 06:58:55 AM
#32
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass


That sucks. I have been using them for a few months now and have had nothing but an amazing experience.

I have actually heard a ton of horror stories about bittrex. Lots of stories about stolen money.
every exchange has a lot of horror stories, a lot of people use exchanges, some have very bad experiences. every exchange has a fair amount of bad reviews
newbie
Activity: 44
Merit: 0
December 31, 2017, 04:28:43 AM
#31
I had them reset my 2FA today and it only took 1 hour from the time i sent the photo for them to do it so I dont know what could have happen in your case. Huh
legendary
Activity: 1428
Merit: 1000
December 31, 2017, 04:25:13 AM
#30
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass


Binance is not a bad one obviously there must be some reasons or fault from your side too. You should be keeping your keys in a file or document safely and create a backup folder either in your private laptop or either in a external hard disk just as i do on regular basis. Binance and other exchanges used to collect the information and keep them in their exchange database for security and for our safety purposes, so that scammers and hackers. Make sure that you don't do such mistakes in future.


Yes this kind of issues are common that's why we have to save our private keys in secure place. If you have your private key then you no need to ask Binance team use that key and access your account. Your side also mistake is there, but after submitting 10k tickets at least, they can respond your query still they are not responding means we have to be very careful while using this website.
full member
Activity: 462
Merit: 101
BitcoinSN - The Real Bitcoin!!!
December 31, 2017, 04:00:38 AM
#29
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass


Binance is not a bad one obviously there must be some reasons or fault from your side too. You should be keeping your keys in a file or document safely and create a backup folder either in your private laptop or either in a external hard disk just as i do on regular basis. Binance and other exchanges used to collect the information and keep them in their exchange database for security and for our safety purposes, so that scammers and hackers. Make sure that you don't do such mistakes in future.
newbie
Activity: 56
Merit: 0
December 31, 2017, 03:22:56 AM
#28
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass


Your fault for not backing up the numbers from which your 2FA is generated. To he honest I more trust binance than bittrex,  give them time they are still relatively new to the scene

But I agree this is not acceptable in terms of customer satisfaction, I don't say that they are doing right thing here.
hero member
Activity: 924
Merit: 511
December 31, 2017, 03:20:05 AM
#27
I think your funds are still safe with binance even after losing 2FA code because read a notification in their telegram group and according to binance terms, you would now need to verify your account by providing legal documents and image of yourself holding your id in hand as well to make them sure you are real owner of this account. Next you need to create a support ticket, don't create multiple if you already have one. Just wait and your 2FA will be removed
hero member
Activity: 714
Merit: 531
December 31, 2017, 02:51:32 AM
#26
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass

What is the update of your account? I think you did some wrong thing like saving your authetication and also enabling 2fa is very risky and all site already tell to many users that 2fa will harm your account that is why i do not did that because many users experience hard accessing their account after enabling that factor.
full member
Activity: 686
Merit: 100
★Bitvest.io★ Play Plinko or Invest!
December 31, 2017, 02:12:43 AM
#25
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass


Until now binance is good for me, any problem with my transaction, their support team always give solutions. I choose binance because bittrex has bad services and until now, I don't know why they change rules so fast. If you lost your key, that's your problem but I believe their support team will give you another way to fix your problem. Maybe they still try to find the problem and soon will give you solutions. Keep try, patience and good luck to you.
hero member
Activity: 1778
Merit: 504
WorkAsPro
December 30, 2017, 11:12:19 PM
#24
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass

In all exchange Bittrex is the worst exchange I use because I can not verify my account and Bittrex's support really replies so long and I have not used this exchange for long time . I think Binance is better because this is a new exchange and they are growing to attract investors
full member
Activity: 224
Merit: 101
December 30, 2017, 07:08:53 PM
#23
Well i actually think binance is already one of the best available out there. No conspiracies, no closing account without explanation.... pretty good already...

So waiting 20 days for that damn ID verification is a good?

Well, each their own!
member
Activity: 108
Merit: 10
December 30, 2017, 07:02:22 PM
#22
Well i actually think binance is already one of the best available out there. No conspiracies, no closing account without explanation.... pretty good already...
full member
Activity: 224
Merit: 101
December 30, 2017, 06:29:20 PM
#21
Waiting for 15-20 days for the ID verification process, nah, Beyonce is out of question!
jr. member
Activity: 63
Merit: 2
December 30, 2017, 05:56:24 PM
#20
Seems like pretty much all the exchanges are a piece of total crap!

I don't really know which one to pick?

Has anyone had a good experience with any Japanese exchanges?

Like fast ID verification and fast deposit/withdrawal?

P.S. Jeez, can't wait to see more crypto on ForTrade!!!
What do you mean ?, don't listen to OP , he totally lost it.
I think when a website has masses of users asking for support, it wont be that fast , but there is working support in binance on the contrary to what the OP said he is kinda drank too much last night, and lost his 2FA keys,

Just give binance a try and then if you don't like their platform support valid points, I'm against fuding websites when they are benefiting us.
full member
Activity: 476
Merit: 100
December 30, 2017, 05:54:09 PM
#19
I'm sorry to hear from you. Have you tried contacting via telegram? https://t.me/binance_support How could you lose your 2fa? I've been using Binance for half a year, and there are no obstacles or problems at all.
legendary
Activity: 1932
Merit: 1273
December 30, 2017, 05:52:05 PM
#18
I'm sure Bittrex support system will do a longer time. I suggest you should take an extra caution when dealing with that kind of stuff. Handle the code like you handle your private key.
full member
Activity: 224
Merit: 101
December 30, 2017, 05:50:41 PM
#17
Seems like pretty much all the exchanges are a piece of total crap!

I don't really know which one to pick?

Has anyone had a good experience with any Japanese exchanges?

Like fast ID verification and fast deposit/withdrawal?

P.S. Jeez, can't wait to see more crypto on ForTrade!!!
full member
Activity: 202
Merit: 100
December 30, 2017, 05:46:15 PM
#16
Don't blame binance for what you are responsible, you should need to take care of your 2FA code.
BTW don't lose hope because may be they are overloaded with the applications regarding these issues so it will take time for considering and verifying each and every account. Keep calm and wait for their response.

Yah please don't accuse the website of your shortcomings. I have never had issues with them and if I had the issue you were having I wouldn't post about it on the forums especially saying that it was their fault. If anything you should be coming on here to warn others to back up their codes and to not put the blame on Binanace. Check yourself before you wreck yourself.
member
Activity: 102
Merit: 29
December 30, 2017, 05:07:02 PM
#15
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass


That sucks. I have been using them for a few months now and have had nothing but an amazing experience.

I have actually heard a ton of horror stories about bittrex. Lots of stories about stolen money.
copper member
Activity: 1050
Merit: 294
December 30, 2017, 01:40:35 PM
#14
Don't blame binance for what you are responsible, you should need to take care of your 2FA code.
BTW don't lose hope because may be they are overloaded with the applications regarding these issues so it will take time for considering and verifying each and every account. Keep calm and wait for their response.
legendary
Activity: 3080
Merit: 1353
December 30, 2017, 12:52:23 PM
#13
Big exchanges like Binance usunally need more time than 1 month to answer ... This is sad, but often it's true. Have you tried to contact them via FB or other social media?

I haven't tried to used Binance because not that I don't like it, but I just used trading platforms which fits my need. But what I have seen is that is your own fault OP, sorry to tell you that. I myself have some few issues with the trading platform that I used, and you know what I do? I open tickets, if I didn't get a response from them, I go on social media to try and draw their attentions. Its very effective way because I have issues resolved after that. So I advise you to go that route as well. You also need to understand that crypto world suddenly explodes that a lot of users started flocking on a lot of trading platforms that sometimes they have a difficult task to handle the support tickets. I'm sure that everyday, there are thousands of traders opening ticket, so maybe your ticket is in a queue or something. And not only you have been issues with Binance or any trading platform for that matter.
member
Activity: 133
Merit: 10
December 30, 2017, 12:43:20 PM
#12
Big exchanges like Binance usunally need more time than 1 month to answer ... This is sad, but often it's true. Have you tried to contact them via FB or other social media?
hero member
Activity: 910
Merit: 523
December 30, 2017, 12:35:16 PM
#11
THis    exange   it's  two months  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass


OP already made a thread about this.

I suggest you use google translate or pay an English speaker to clear it up with them. Circumventing 2FA is a serious thing to exchange operators.

You sound like you are drunk and incoherent. Definitely not surprising that you lost your 2FA  Cheesy Grin

Yeah, it's not binance but Op's fault.
There are few rules to be followed if you have lost the 2fa which is you responsibility.
Considering how much tickets has received per minute for an exchange, sent 10,000 tickets only add more hassle into their system, without proper form of informations that you have to provide for binance (mentioned above), they won't reply your tickets.
sr. member
Activity: 332
Merit: 254
December 30, 2017, 12:26:05 PM
#10
Here you go OP:

Quote
You need to reply us back with the following information:

1:ID/Passport picture two sides
2:You holding your ID/Passport homepage + paper announcement,handwritten note that you need to reset 2FA with your current time(day month year).
3:After verify, we will reset it for you. While after that you are unable to withdraw within 48 hours for the security of your assets.

full member
Activity: 172
Merit: 100
December 30, 2017, 12:23:13 PM
#9
Are you kidding me? Using bittrex is the worst, they never reply tickets. They never answer your questions. They suspend accounts randomly without indicating any reason.

Binance is much better, but I didn't have a support experience in there.
sr. member
Activity: 332
Merit: 254
December 30, 2017, 12:06:09 PM
#8
THis    exange   it's  two months  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass


OP already made a thread about this.

I suggest you use google translate or pay an English speaker to clear it up with them. Circumventing 2FA is a serious thing to exchange operators.

You sound like you are drunk and incoherent. Definitely not surprising that you lost your 2FA  Cheesy Grin
member
Activity: 98
Merit: 10
December 30, 2017, 11:53:36 AM
#7
I think every exchange site warned you properly regarding 2factor authentication, told you the risk if you ever lose your phone and cannot access your account anymore. It is our Job as a user to save what ever code they might told us. If you properly keep safe your code this won't be problem to you. Bittrex is great, very user friendly but Binance has more coin that they support. I think right now Binance is the top exchange site as of the moment.
jr. member
Activity: 63
Merit: 2
December 30, 2017, 11:45:49 AM
#6
I totally disagree with people saying bittrex is better than binance.

Both exchanges have real differences between them.

Binance on the first hand has the upper hand in terms of live exchanging, minimal fees, faster platform, more reliable system with profit loss.
no validation for withdrawal for those who dont want to put their ids, and they should know the risk, not putting your id's means lower security in all possible ways.

Bittrex on the other hand fees x5 times higher than binance 0.25 and binance 0.1 and 50% off thats 0.05, and bittrex let you deposit without verification but when you withdraw you must have identity verification otherwise you wont be able to withdraw anything, and the only feature maybe is selling of the mining profit immediatley which goes in the bittrex hand also , bittrex allows you sell your satoshis till the end but binance allows only high figures and low satoshis doesnt count on exchanging which is the only low side of binance.

So in my opinion give or take binance has a better platform than bittrex in overall
member
Activity: 280
Merit: 15
December 30, 2017, 11:28:55 AM
#5
Did you save your private key when you enable your 2FA Authentication? If you would save it so don't fall into the problem. And thanks for the advice. Next time you be careful to enable 2FA authentication on any site.

I totally agree with your opinion. and I am very grateful for this information given because I am also a new user. so I really need opinions from the more expert.
newbie
Activity: 64
Merit: 0
December 30, 2017, 06:24:20 AM
#4
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass

Bittrex is 100 times better than Binance.
member
Activity: 112
Merit: 10
December 30, 2017, 05:59:55 AM
#3
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass

Saving your backup code was your duty, and exchange is just protecting private funds. I bet that a lot of fraud claims goes on , scammers trying to get hold of other people accounts
sr. member
Activity: 602
Merit: 251
I am a professional Web Designer and Developer
December 30, 2017, 04:40:40 AM
#2
Did you save your private key when you enable your 2FA Authentication? If you would save it so don't fall into the problem. And thanks for the advice. Next time you be careful to enable 2FA authentication on any site.
full member
Activity: 224
Merit: 100
December 29, 2017, 10:44:21 PM
#1
THis  awful  exange   it's  one month  I have lost  my 2FA  key  and they  still  don't  solve  my  probem  after having submitted  10k tickets

They really don't  understand  my problem even  after I have told it to  them   10'000 times
Just use  Bittrex,  dealing  with this  awful exange is a pain in the ass
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