Topic: Duelbits Refuses to Provide Data Protection Officer Details (Read 219 times)

It’s absolutely unacceptable for you to accuse me of cheating. I have been a loyal user of this platform, and I have documented evidence of my experiences and concerns regarding Duelbits’ practices.

Let me make it clear: this company owes me $50,000, and I am seeking a fair resolution to the issues I have faced, not baseless accusations. Your attempts to undermine my credibility only highlight a lack of understanding of the serious concerns many users have with this platform.

If Duelbits is unwilling to address legitimate grievances and continues to ignore the evidence, it only reinforces the perception of misconduct on their part.

Consider this a warning—don’t jump to conclusions without understanding the full context.

Do you state your difficulties with the site or your experience, as I know he is a very strict man. You have to detail things how it was to him maybe he would consider to help contact them to look into the issues, but it's not a guaranteed that you case would be automatically solved maybe if the casino dig into your profile and found out that you cheated them, then nothing can be done by him as I believed you violated and faulted them.

I have sent him a message will update if he replies.

Thank you.

Have you in any way reached out to Hhampuz if he would be of help to you, I believe he is a well respected manager who projects owners do listened to. Sincerely I don't have that patient to keep follow up this topic but for past 10-11 days now I do come across same request and same problems all time, so I believe he may be of help if your cases didn't contradicts or violates any of their rules and is been 11 days now, though its hard for issues to easily resolved from a very large casino with higher traffic.

Weeks have passed, still no response from duelbits email support.

@holydarkness

Still no response for my request from duelbits team, this was their last response.


Thanks.

Yes, as you can see in the screenshot, Duelbits sent me the exact same response for my request. Despite me explicitly asking for contact details for the Data Protection Officer and their parent company, Liquid Entertainment N.V., they simply told me to reach out to the same email address I had already used—[email protected].

This is clearly an attempt to evade providing the requested information, especially given that the request relates to legal obligations under data protection laws. The repeated response directing me back to the same support email, without any meaningful resolution, just shows a lack of transparency and unwillingness to comply with user rights.

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I am a bit unclear. You're saying that when you send email to [email protected], they replied as above? Namely asking you to write to the very same email address you've sent your email to? Perhaps a better screenshot can explainthings better. Do you mind to re-take a screenshot of that email, this time with the details of the sender being visible? Feel free to censor your email address and other information that can be used to identify you.

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To confirm, you've reached to [email protected] inquiring for the two information --the contact of their data protection Officer and information about Liquid Entertainment N.V.-- and their response is still inconclusive? Do you mind to perhaps provide us the screenshot of their reply? Just so we can understand better what they actually say as a response for the inquiry

You might want to dig deeper into this. I have requested my data multiple times, as is my right under GDPR laws, and yet, after more than a month, they have failed to provide me with what I’m entitled to. You’re claiming I should just walk away—why should I leave without exposing their practices? This isn’t just about provably fair games or in-house algorithms; this is about users being denied access to their personal data, something even their privacy policy guarantees but isn’t being followed through on.


Yes, the head of support is involved, but they are not taking my inquiry seriously at all. I have repeatedly emailed their support and data protection channels, only to receive evasive responses that skirt the issue. Under GDPR, it is their legal obligation to provide this information. Yet they continue to delay and avoid any meaningful response. If they have nothing to hide, why is it so difficult for them to give me the data that’s required by law? It’s clear to me that there’s something more going on here, and I’m not going to stop until I get what I’m owed.




I appreciate the recommendation, but I’ve already reached out through official channels multiple times, including emails to their support team, as directed. What you describe as "weird" is exactly what’s happening here—they are ignoring GDPR regulations and refusing to provide me with the information I’ve requested. A legitimate business shouldn’t have to be chased like this. If they were truly legit, they’d comply without these unnecessary delays and evasive responses.

OP, Id recommend reaching out to DuelBits through the official channel if you havent already.  As a licensed gaming site operating in the EU, they gotta follow those GDPR laws letting users access personal data.  It would be weird if they didnt respond or share what they have per your request and  Id be surprised if a legit business like that tried ignoring regulations... But Id bet they make it right if contacted through the right channels.

Well, your issue is handled by the head of their support team, I think that signals to a good thing, that they take your inquiry seriously, and their "evasive" answer is simply because they are not authorized to provide that information.

If you're so insistent about knowing the contact and assuming they're scamming people by being reluctant to release this information, please tell us that you have at least try to do what they suggested? Reaching through writing email and inquiring to the department as suggested?

@OP, all of your scam accusations are strange. You had created a few more scam accusations thread against Duelbits in the past. Why don't you leave the platform if you have such strange complaints?

Why are you connecting users personal data with the provably fair thing? Both are different thing. Provably fair stands for the in-house games. You can verify the results of provably fair game yourself by following the algorithm. On the other hand, you can access or get your personal data from Duelbits by requesting it to their support team. They have clearly mentioned it in the privacy policy page. The data processing rules are same in other casinos too. Their license company 'Liquid Entertainment N.V.' works as a data protection officer, and the address of their company is mentioned at the bottom of the page.

Hey everyone,

I wanted to share an ongoing issue I’ve been experiencing with Duelbits, and I believe other users should be aware of their practices. After several emails requesting the contact details for their Data Protection Officer and information about their parent company, Liquid Entertainment N.V., Duelbits continues to evade my request.

Under data protection laws, I am entitled to access this information, but they repeatedly redirect me to their general support team instead of providing the actual contact details I’m requesting. This behavior raises serious concerns about their transparency and how they handle user data.

It’s been over a month since I first reached out, and their reluctance to provide the requested information is highly suspicious. This lack of accountability makes me question whether Duelbits is trying to hide something.

Has anyone else experienced this kind of evasion with Duelbits? I’d appreciate hearing from others who have had issues with their support or their handling of personal data. We should hold these platforms accountable, especially when they claim to be provably fair while avoiding basic user rights like data access.

Let’s get the word out and push for better accountability from these crypto casinos!

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