OP, ELVIZZZ, I noticed that they explained that you deposited and withdrawn to an address associated with other account. Is this true? You deposited to your account through that wallet? May I know why?
Withdrawing to your friend's wallet because you owed them, I can understand. But depositing and withdrawing from and to the same address... why?
Topic: [DuelBits] Scammed $7900 From Me (Read 83 times)
I find it hard to believe that Duelbits would do that for such relatively low amounts for the buget they handle, especially kalexsuao's case. Although it rains on wet ground here and all these messes would be avoided if they required KYC upon registration. I guess no house wants to be the first to do it because they would lose customers to other houses that don't implement it upon registration yet. I guess it will eventually come by legal requirement but it is still a long way off.
I don't go into your specific cases because I lack elements of judgment to evaluate if you are right and Duelbits has scammed you, or it has been the other way around, because many of the cases we see in this section are people who accuse the casino of having scammed them when later it is proven that it is the other way around.
I don't go into your specific cases because I lack elements of judgment to evaluate if you are right and Duelbits has scammed you, or it has been the other way around, because many of the cases we see in this section are people who accuse the casino of having scammed them when later it is proven that it is the other way around.
I wanted to do KYC when I registered because I do that for every casino, but there was nowhere to do so, and Duelbits said it wasn't required at the time and will request KYC when they need it. Little did I know they would in the future terminate my account immediately after KYC with no explanation and refuse to elaborate when I ask them to go into details of how I violated TOS.
I find it hard to believe that Duelbits would do that for such relatively low amounts for the buget they handle, especially kalexsuao's case. Although it rains on wet ground here and all these messes would be avoided if they required KYC upon registration. I guess no house wants to be the first to do it because they would lose customers to other houses that don't implement it upon registration yet. I guess it will eventually come by legal requirement but it is still a long way off.
I don't go into your specific cases because I lack elements of judgment to evaluate if you are right and Duelbits has scammed you, or it has been the other way around, because many of the cases we see in this section are people who accuse the casino of having scammed them when later it is proven that it is the other way around.
I don't go into your specific cases because I lack elements of judgment to evaluate if you are right and Duelbits has scammed you, or it has been the other way around, because many of the cases we see in this section are people who accuse the casino of having scammed them when later it is proven that it is the other way around.
Thats quite incredible!
Lets get them to face up for what they've done here
Lets get them to face up for what they've done here
Almost the exact same thing happened to me. KYC was trigged on my account shortly after completing the wager requirements for the bonus, and despite having completed KYC promptly with valid documents, my account was soon terminated without explanation. You can see my case here: https://bitcointalksearch.org/topic/--5522013.
It seems we are not the only ones either. There are many similar cases on AskGamblers and CasinoGuru.
What's crazy is that I wasn't even aware of the bonus until I was like halfway through the wager and saw the progress bar. Even if I somehow violated a hidden clause for the depo bonus, that's no grounds to terminate my account and confiscate all funds, a portion of which had nothing to do with the deposit bonus and was purely my winnings from slots.
I didn't think Duelbits, a pretty good sized casino, would care about such small amounts of money to scam us like this, but perhaps this is being done systematically to many players to increase their margins. After doing some research, it seems their activity has gone down significantly in recent months, and the decrease in volume and having to pay out sponsors such as Conor Mcgregor and all these promotions probably means their profit margins are shrinking rapidly, if they are even still profitable.
It seems we are not the only ones either. There are many similar cases on AskGamblers and CasinoGuru.
What's crazy is that I wasn't even aware of the bonus until I was like halfway through the wager and saw the progress bar. Even if I somehow violated a hidden clause for the depo bonus, that's no grounds to terminate my account and confiscate all funds, a portion of which had nothing to do with the deposit bonus and was purely my winnings from slots.
I didn't think Duelbits, a pretty good sized casino, would care about such small amounts of money to scam us like this, but perhaps this is being done systematically to many players to increase their margins. After doing some research, it seems their activity has gone down significantly in recent months, and the decrease in volume and having to pay out sponsors such as Conor Mcgregor and all these promotions probably means their profit margins are shrinking rapidly, if they are even still profitable.
Intro::
This is my first post here. I apologize if I have missed any formatting, etc. Duelbits lied, scammed, and deceived me for $7,900 around four days ago.
What happened::
I made an account and did a VIP transfer from Roobet, I was then given a 100% deposit bonus offer and told I needed to wager 5x my deposit to unlock my 100% deposit match. After many hours of play, I deposited $7900+ and then fulfilled the $39k wager. It then came time to collect my bonus of $7900, I didn't get it and was told it was under review, and I was then asked to upload KYC, which I did successfully. The management team then told me I broke TOS and was not eligible for the bonus, despite the fact I had been given it and wagered $39k to get it. They said that the funds deposited and withdrawn are linked to other users. I then offered my explanation; I withdrew money to my friend's crypto address (the same friend that referred me to duelbits and has played there for over a year) because I owed him money.
Duelbit's reasoning is that I have been to other users on their platform and that they don't allow duplicate accounts, given the fact they had successfully KYC verified me, this should ultimately prove I have never played on Duelbits before. It's a weak excuse on their part at best; what crypto wallet my money gets withdrawn to is none of their concern and is not a reason to decide not to payout a $7900 bonus I rightfully earned and was told to wager for.
Proof of live chat claiming I have a "duplicate account", a screenshot of me having been given the wager and having completed it.
https://imgur.com/a/BQDQ3BY
https://imgur.com/a/7UOkkHG
https://imgur.com/a/ypXO3bv
https://imgur.com/a/VQbsiNp
https://imgur.com/a/kwcKdlx
Any help would be much appreciated, offering a bounty of $300 if someone can retrieve this for me
This is my first post here. I apologize if I have missed any formatting, etc. Duelbits lied, scammed, and deceived me for $7,900 around four days ago.
What happened::
I made an account and did a VIP transfer from Roobet, I was then given a 100% deposit bonus offer and told I needed to wager 5x my deposit to unlock my 100% deposit match. After many hours of play, I deposited $7900+ and then fulfilled the $39k wager. It then came time to collect my bonus of $7900, I didn't get it and was told it was under review, and I was then asked to upload KYC, which I did successfully. The management team then told me I broke TOS and was not eligible for the bonus, despite the fact I had been given it and wagered $39k to get it. They said that the funds deposited and withdrawn are linked to other users. I then offered my explanation; I withdrew money to my friend's crypto address (the same friend that referred me to duelbits and has played there for over a year) because I owed him money.
Duelbit's reasoning is that I have been to other users on their platform and that they don't allow duplicate accounts, given the fact they had successfully KYC verified me, this should ultimately prove I have never played on Duelbits before. It's a weak excuse on their part at best; what crypto wallet my money gets withdrawn to is none of their concern and is not a reason to decide not to payout a $7900 bonus I rightfully earned and was told to wager for.
Proof of live chat claiming I have a "duplicate account", a screenshot of me having been given the wager and having completed it.
https://imgur.com/a/BQDQ3BY
https://imgur.com/a/7UOkkHG
https://imgur.com/a/ypXO3bv
https://imgur.com/a/VQbsiNp
https://imgur.com/a/kwcKdlx
Any help would be much appreciated, offering a bounty of $300 if someone can retrieve this for me
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