Topic: Duelbits Self Exclusion NOT Honored (Read 765 times)

You would have saved your self from this if you stopped funding your account. Most times requesting a ban on your account might involve chains of process and before it's finally banned you might have blown down your funds trying to place a bet. It would have been wiser if you withdrew all your funds completely then you self exclude your self from gambling until you feel you can handle your emotions again.

You are clearly Blaming the site because of your stupidity and addiction ? how  bad can you take from this ?

First yeah you have requested a banning but like what said this take time but since you are addicted you cannot control your self and continue playing.

That's insane claim lol.

I personally disagree with some people's sentiment that the site should hold no responsibility.

They definitely do, and in this case, they are somewhat at fault.

But do I think that they should be liable to compensate OP fully for the losses? Absolutely not. The maximum that OP should get is some pity money to say sorry we screwed up and not any sizeable compensation that is close to a full refund. Nor does the casino have any incentive to do so given that they would set a terrible precedent for people in the future to exploit.

OP sign up here just to make this complaint all his posts are only on this thread I'm sure the Duelbits support have addressed this issue already
this is a simple issue, he only exposes himself as chronic that needs intervention so he can stop gambling, intervention should come from yourself first, this thread also proves that Duelbits will address even simple issues like this
Date Registered:   June 10, 2021, 08:37:21 PM
Last Active:   June 11, 2021, 08:29:52 PM

Unfortunately we do not know what happened afterwards, the OP only posted during one day so we do not know if this was solved or not, however whatever the case it was obvious he had a problem and self-exclusion measures are never going to work with people in his condition.

People that have some gambling problems need to get professional help otherwise they will exclude themselves from a casino only to find one of the many other casinos available in the market and keep gambling that way.

Ideally a ban would be automated and far quicker to avoid any hesitation or relapse by the individual right through varying levels of cool down.   There is no perfect solution to such a problem because of such a range of companies that operate in the industry.   Even if all companies had a universal ban which isnt a bad idea it would still probably have some gaps in it somewhere, the best idea is going to be treatment of some kind or a support group who faced similar challenges.

I think you have to stop gambling to alleviate your grief as it will put you at a greater disadvantage. Even if it is difficult spending time with your family or hanging out will gradually cut the addiction gambling mostly depends on luck rather than game skills nothing is difficult if you try it yourself.

Sad to see your struggle in gambling mate but i guess you need to seek for professional help now and also the care of your family and love one.

i can see you in the edge of losing everything if you find no help sooner.

relapse maybe but pause aren't because there will no pausing if he will decide after realizing that he was banned jumped again to any other site.
but at least we have the same stand that he must not blame the site instead blame his stupid character that only looking for someone to blame to justify His addiction.

You lose and you blame Duelbits? yeah nice attitude .. that 45k usd from your LTC wallet can easily transferred from that wallet to other crypto casino that you wanted to spend after duelbits banned you meaning there are tons of chance that you can play with the amount.

and also if you really wanted to save your self from gambling then you should have took out those amount from crypto to fiat because you know the lust of playing is still  on you.

Most of the replies here are missing the point. Self-exclusion is mainly to protect the casino.

It's not meant to curb one's behavior in gambling, but rather serve as a restraint.

If a player, let's say gambles his whole livesavings, loses and decides to blame or file a lawsuit against the casino, the latter is no longer responsible, because there's already a choice to automatically/ manually restrain himself.

On the other hand, the casino has the choice on whether to manually ban/ restrict the user from further playing at its own discretion. This is not mandatory, however.

If OP can jump back again into gambling then it is considered a pause or a relapse. Also, I agree that it isn't the real answer because I still stand with my point that this is a grandiose way of not trying to recover from his/her addiction.

Why the asking for bans? You're psychologically just trying to prevent yourself from being cured of the addiction because you are trying to involve yourself from gambling instead of really stopping. Also, why all the fuzz to just stop gambling? Is it that hard for you that you are asking for a ban?

actually this cannot be consider as pausing because by any chance he can just Jump into another site since there are no fees in creating an account.
so banning from this site will make him realized there are more others that will open their doors.
so this is not the real answer for His addiction .

Better if he will put Himself in a cage that no access for internet until he realized what to do truthful .

When someone loses control of themselves and becomes addicted to gambling, they have to get out of that situation on their own. There is no point in blaming a website if you are addicted to gambling. It is baseless to blame the platform when no one is forcing you to gamble.
Because everyone who comes to gamble comes by himself, which means that if he makes a loss, the gambler is also responsible for it. The gambler who becomes overly addicted cannot control himself and that is his failure.

If you are expecting a refund from them, you are going beyond the limit and that is why they are ignoring you. But, it has been more than 10 days of time and I guess you might have got reply from them by this time. Please update that into OP so that new readers will get know the recent things.

Such requests are not taken care of instantly, I think. That is why you should have asked the support how much time it will take and if they confirmed the account is now seized, you could have then blamed them if still deposits were allowed.

Ok, I see your problem, but you have to understand: business is business. It's not profitable for gambling companies to ban users that spend a large amount of money on their websites.
But anyway, there are so many ways to be banned by a gambling casino, it's actually harder to stay not banned than being banned in many cases. Why didn't you just read the ToS and try to violate some rules so that they would ban you immediately without any emails and explanations? Creating multiple accounts would do the trick, I guess.
By no means I advise people to do so, but you had a special situation and if they didn't come to terms with you and didn't respect your needs, such an action doesn't seem like a really bad thing to do.

Maybe he should have changed the password to something random and forget it lol. Unbelievable to think he is now blaming the casino when he intentionally deposited and wagered by himself. I feel bad for OP but he is the one to be blamed here eventually.

I was wondering the same since nothing stops him from playing at other casinos if one casino restricts his account. He should not have been allowed to deposit and wager right but that is just a mistake from the casino, not a scam. And he was fully aware that he is gambling again, would he complain had he won? Obviously not.

Mate, you need to give them a few days for them to take action, they are not operating with you alone.
There are thousands of members requesting different things and you cannot control yourself for 2-3 days while they are fixing things for you? If that is the case then I am really sorry you are severely addicted and must seek parental control from either a doctor or relatives.

(For severely addicted gamblers, self-exclusion options may not serve its purposes as they may switch over to another gambling services or may go for new account within a same services).

Although that's true I don't think Duelbits should have allowed him to play regardless if he was able to play by making new accounts. I can't imagine someone being so addicted they ask the casino to ban them but if they did, the casino should have respected the rule. It's unfortunate but yeah not that Duelbits scammed or anything, just an unfortunate series of events.

I don't think they should refund you but at least should strictly follow the procedure of banning a account from playing again when a player asks for it. They should not ignore you either and should accept the mistake on their end if the story you told is true.

And like Yahoo also said, please seek medical help because I don't think anyone can ban you completely in crypto casinos, you can always make new accounts and play anytime.

I find your entire argument against me hilarious to be honest. I simply pointed out facts. Who depends on gambling sites to help control their gambling addiction?

I guess a small section of people around the world depend on the self-exclusion feature, but I am pretty sure that majority of these people find ways to evade it.

Also, I advise getting your brain checked asap due to your delusional and twisted assertions about me.

You seem to have difficulty making a rather basic distinction. This person is not blaming this site FOR their addiction, he is blaming this site for not helping him to control his addiction. You seem like the sort of person who would sell somebody a gun if they told you they were going to commit suicide. It is trivially easy to stop someone hurting themselves, but you support endless greed over all else.


I never said it was a necessity, however it is present in many countries that approach gambling with care and understand that people can take it to a harmful excess. This sort of function is added by pretty much every fiat currency casino in my country, not because it is explicitly required by law, but because the gambling industry should want to project a healthy image and this protects people who have lost control. I hope you never spiral into the misery caused by addiction, because you don't seem to have a clue how it can affect people.

If you really want to master control over your addiction, you could've walked into the rehab, this banning thing is just a grandiose pause in your gambling habits that doesn't yield good results.

it's like using a cold wallet. you have this coin but you don't spend "easily" and try to save. the same can applies with self exclusion from gambling site. it's an useful tools that can help also to track deposit/withdraw. having a rule (that you can't overcome) it's something very useful when playing with money.

Too bad for you that you have arrived at that point where you have to ban your account which in my opinion is futile since you are an addict and you will just create another account or you will probably just migrate to other websites.

Dont know on why there are really people who do really rely with self exclusion or getting themselves banned on the site if they can actually simply stop
and find out another way to distract themselves on playing again if they are really serious on quitting or having some break on doing gambling because of that common reason which is losing too much.

You would really be having a problem if you do just tolerate your addiction and you would surely compromise not only your money but also the relation
that you do have in your family.

Unfortunately if you have such problems you must recognize (at least to your self) before start playing.
Personally I have some limits in mostly all gambling site that I have already open. Limit for deposit, max monthly loss, etc... even if I have not any risk to addiction or loosing too much in a row, I have already those limits since losing money it's matter of minutes! You don't need months or weeks but just few bets wrong and luck will totally turn. Never try to recover your loss. Find another hobby, if gambling it's something dangerous it's always better stop to play definitely .

Hi
I understand what you are saying but I think you need to think about the fact that when you want to gamble impulsively, you will. Even if the account if banned you still will have many chances to do it again on other platforms.
-For me I have worked with Duelbits but did not get any probelms since months ! They have an amazing support team for that.
See these kinds of things are tricky because I don't think they would have ever received such messages therefore they might have to consult and go forth.
-on the other hand you can use various applications to ban or restrain yourself from various apps and sites. They are widely available everywhere. Now this you can do instantly.

Addiction is a very strong issue and as I see you are aware of it and want to take an action. Please try and block your payments also stay away from social media for a while that would help you getting wrongly influenced. Pick up a hobby, be an artist of some kind.

I hope you can steer through this time and understand that it's very easy to blame others, this is how our mind tries to play games to save itself from the resentment.

Please understand that you are the one controlling your urges to gamble and put a full stop at it for once. Pandemic is hard enough. 
Have a nice day

It does seem like you have a gambling addiction but at the same time it's good that you are trying something to quit that habit.
If you are still able to deposit on the gambling sites you should just make the funds inaccessible to you.
Just withdraw all the funds and give the custody to your fiance if you can't control yourself.

Also, why don't you put all the gambling sites in the block list so that you cannot access the gambling sites itself.
Besides that, you can also tell your ISP (Internet Service Provider) to block all the gambling sites to your IP address.

Never blamed the site? He created this thread with that particular intention which is why you are completely wrong about that. He is blaming the site for his personal problems which is downright silly.

This whole self-exclusion stuff isn't a necessity and is simply an extra feature that casinos may/may not choose to provide. Ultimately, it comes down to the gambler regarding whether he/she can control their gambling addiction.

Wow, that is incredibly harsh and unnecessary. This person never once blamed the site for their gambling problem. Most sites around the world now offer this functionality to self-exclude and there should be absolutely no shame in expecting it to work correctly. I've used such functionality myself in the past, to stop myself getting sucked back into these sites out of boredom. It is an extremely simple system to setup and impose, any responsible casino should allow it if they have any conscious or goodwill towards their players at all. The mere fact that they have to be contacted via email instead of using a straight forward "click to exclude me" service shows that they are utterly irresponsible and putting up barriers to prevent people from gambling.

Shame on you, an absolutely disgusting attitude against someone who simply wants to improve themself.

I only hope that governments get more strict and legally block such manipulative sites in future, they are the worst type of casinos.

There's really nothing here that should bother him but his gambling addiction, why create his post when he got payment from Duelbits, this is a serious injustice for Duelbits for creating an issue that only concern his mental health I recommend that he use the money to get a professional so he can cure his addiction so he will not create a useless topic like this.

What do you want Op? You have withdrew $45,000 from Duelbits and that's huge amount. Now just shut up and just use any extension to ban all gambling sites on your pc and just forget it about all gambling sites. With that, you don't need to worry about yout gambling habits anymore

Those addicts in gambling will blame everyone but never themselves, op should not blame Duelbits if they are late in implementing the exclusion they have thousands of users and this is the least of the issue that needs to be resolved if Duel bits can't do it right away, you should have the control to do it, but you cannot because you have no control and you blame Duelbits for something that only you can control, stop gambling and practice having control first.

Exactly. You can't blame casinos for your own addiction. Just like fast food restaurants, no one forces you or me to eat over there.

Self exclusion wont be effective. His story shows that he is an addited gambler, he wont be able to stop his addiction even if there is a self exclusion in the casino where he play. The key to solve his issue is himself, he should learn and try to control himself.

There's no foolproof way. Gambling addicts can always move elsewhere to (un)licensed casinos and just gamble away. One site can resort to banning but that's pretty much that.

None will go as far as to instruct the other casinos to blacklist them because that's not how their industry works and logically everybody's got to eat.

Highly agree on this one on where there should be some button for the users would neither decide to go back or simply exclude out themselves in the site and to avoid with these kind of unnecessary issues to raise on because this is actually upon request and not tend to go back?

When addiction do really creeps out on someones mind then you would really be finding difficulty on making out some decisions for yourself.

You would definitely be compromising lots of things that are part of your life and also its not just right to blame out duelbits for this.

This sums up all! And I guess this looks like some shit-throwing! I am glad to see that many people from here recognize that...

Here on the forum, I saw "Self Exclusion" for the first time... I didn't know that something like that even exists! And from time to time there are topics similar to this one... some guy is complaining how "Self Exclusion was NOT Honored", and some big money lost after that! Personally, I don't buy this kind of shit! You either gamble or you don't gamble... complaining after losing and making all sort of excuses is for pussies!

It's a sad story, op. I think it would be better if casinos processed requests like this and indeed banned a person if this person's struggling with addiction and is asking them to do it. But also, it's not casino's responsibility, and they are indeed interested in you depositing and losing more money. In any way, I hope you'll be able to get help that you need with your addiction (perhaps a support group could be helpful), and your life will get back to normal. I'm really sorry you've got gambling addiction, and I don't think it's your fault because addiction is something that happens to a person without them having a say in this. But you can fight it, and I hope that you will.

It's the fastest way but I don't know if there's a most appropriate method to deal with these gambling addicts. Delete account would also be nice but that doesn't prevent them from creating another account. Blocking IP address is also an option but there's VPN. Casinos can also block withdrawal and withhold the funds for months but they will most likely receive plenty of scam accusations.

Perhaps the casino needs to review and determine if the user is really a gambling addict before granting the request? You would want players to continue betting if they won big previously so you could take it back.

self exclusion is important and they should make this approval instant because there's a tendency that the gambler can't wait and will gamble again .
self exclusion could work because some gamblers are faithful only in one gambling site and have reasons to not try other gambling sites .

Moreover, self-exclusion is to restrict the user from using the site again. But I believe this matter takes time to be granted and not always should be right away the time the user requested for it.
The best thing for the OP is control himself and maybe forget gambling. Do something you love to forget it.

Then Duelbits is no longer responsible if he decides to gamble elsewhere. The point of self-exclusion is to control oneself but if the willpower is weak, then whatever measures out there won't stop him.

I think it's pretty clear that otherwise this gambler would have continued to gamble at another site. he has admitted to having a gambling addiction for a reason. You can't just get there in a few days. I understand his frustrations at the moment, he is obviously angry and disappointed with himself that he lost the money. If a gambler really wants to gamble, he always does. Nobody does anything about that, except the gambler himself. Duelbits is certainly not wrong here.

yeah it is hard but telling gambling site to be blame is also not that good  way to solve the problem because how can He solve the problem  if the problem is Himself?

Lets assume that Duelbits banned Him from depositing and playing but how sure we are that he will not just go online in other sites , Make a deposit and play?

Though I must admit that if Duelbit only banned him then for sure this thread will not exist but also there is one thing that sure to happen , he will still play because he can't control himself.

The funny thing as well is it even take months/years for them to implement it on the user's end. That's what I say to OP that the site or other people can't help on him if he himself doesn't want to. This isn't on the side of OP but to all responsible gamblers too that may have the same issue.

It's just part of the "Gamble Responsibly" cause.

I mean casinos can do so much, but at least they do their best to give players to option to pull the brakes, hence the self-exclusion.

Yes, we can question the point when players are likely to lose, but the responsibility shifts from the site to the player if they are unable to curb the desires.

Some players are reckless, but there are "smart" ones that will quickly freeze their accounts to avoid succumbing to another episode of addiction for the time being. I've seen players complaining about not being able to claim rewards or participate in events due to that, but at least the feature works to some extent.

The casino could always respond that the button is there for a reason, and it's not their fault if players don't utilize it and proceed to go broke in the end.

On the one I frequent on, they offer this on every profile, reachable in just two clicks. No need to contact Support and wait for them to respond.

Yeah he is the one who can help his self but its really hard to do in on your own especially if you are at the peak of being addicted on the game so its really good that Duelbits doesn't unban him since he might harm his inner cicrle due to addiction on gambling, maybe he need seek help and follow what he's girlfriend do and follow their advice so that he can get out on the darkness and next time he can control his self.

I find this self-exclusion stuff hilarious to be honest. Why should gambling sites even provide such options when it's easy to do it on your own in the first place?

If you are a gambling addict, there are far better ways to try and control your addiction instead of depending on sites themselves to help you out.

Do stores provide an option to not sell cigarettes to help a chain-smoker control his/her addiction? They don't because it's not their responsibility. Same applies to gambling sites in this aspect.

You are a gambling addict , so even if Duelbits will banned you from their site still you will find other gambling site to gamble because it is not the site that made this complicated but because of your own desire to play.

So the best thing to do is accept the fact that you are the only one that can help you out and not gambling sites.

That's true there are hundreds of gambling site online and I don't believe that he only has one gambling site account, the problem that you need to address immediately is your being an addict, it will haunt you and ruin your personal relationship and financial status if you do not address immediately, a compulsive gambler will always find a way to gamble, cure the symptoms and gamble responsibly and you will not ned any button to exclude because for people like you it's useless.

I think the most appropriate way to solve this is to implement a self-exclusion button so there's no need to contact Support except for longer durations.

They are just honoring your request when your gf sent an email to duelbits support so don't get angry at them after coming back and tell that you want to unban your account since they will do an investigation on why there's sudden changes towards on your request. Let them do theuir investigation since if they find out thaf you are good and doesn't have conflict to anything for sure they will unban your account.

i thought i had read all sorts of problems on the internet but this case of yours is the first i hear i mean i had heard about gambling addicts but had no idea it was such a catastrophic thing. Being practical and realistic you can't blame Duelbits and you know that, you must stop gambling, you must forget about gambling and it's not just by asking them to close your Duelbits account that the problem will be solved, you have to stay away from any game for a long time, avoid being on the internet and try to do other things in the real world that consume a lot of your time to forget about gambling. And there's another thing: look for a doctor if possible, in case you're losing someone you love because of this addiction, you have to look for a doctor urgently, and it's not ashamed to look for a doctor to treat the addiction


if he changes the password randomly, he just couldn't go to the forgot password option and would they email him the password or some link to reset the password?

If you contact their support to ban yourself in their site then you're still not ban then why not open your account and make sure you don't have funds remaining in that account then change the password to random where you won't be able to know. It is much alike to getting banned in their site. All in all, you should ask for help personally about your urge to gamble.

This same issue of user demanding account deactivation from gambling site and thereafter blaming the team for they lose which result in scam accusation against the site is unacceptable. When you have a pending transaction on the site, don’t request account deactivation this will close your account history that even the team can’t help you recover.

After applying for a ban of account I think it was wiser to abstain from the site knowing too well you would still be tempted to gamble no matter how much effort you put in to self exclude yourself. I feel you are responsible for your actions.

You have to put things straight again and only you can amend this. Total self exclusion is the first approach then prove to your fiance you can make a better and more responsible partner except the relationship is not worth salvaging. Getting a good partner this days is difficult so if you get lucky to find one do all you can to keep such because you might regrets loosing them

Some online casinos - namely those in the UK or CA - use excellent problem gambling services like GamStop and Reality Check to tackle issues like this, but sadly most of the casinos you'll find with a Curacao license are not exactly thrilled to be...ethical.

Yes.

That's because he's a gambling addict and Duelbits didn't ban his account after his request.

I don't think this matters. It doesn't make any difference if he made the request after his withdrawal was cleared.

I am also a member/player of the Duelbits gambling site, for now I communicate smoothly and quickly without any problems and also withdrawals.

---

I read the history you wrote, I understand that the case you are experiencing is personal, what should have happened to you in my opinion is simple and trivial, except: you use your fiance's money to gamble and lose, then your fiancé asks for the money back and it is known that you spent the money on the Duelbits gambling site, if I judge it's not the fault of Duelbits, it's purely your own fault with your carelessness and your behavior getting caught by your fiancé.

In my opinion, it's actually easy if you ask to be blocked on the Duelbits site, you only need to delete the Duelbits gambling site web/link and all your data on your laptop or Android is complet, unless: you have been caught by your fiancé before you ask for deletion of your account on the Duelbits site or as I said above.

Conclusion: you have to swallow what you are going through right now and you apologize to your fiancé if he will forgive you, if you don't find money to cover your fiance's money, if you borrow it, if it doesn't work, just find a new girl/boy and start a new life, don't join in gambling anymore.

How hard can it be when you just have to close your phone or watch a movie to avoid gambling?

It must be hard to stop gambling addict that is not just on duelbits but also registered to other platforms like stake.com, fortunejack, and everywhere. It would be very difficult for him to stop himself because there are tons of them including the scam casinos.  All I'm saying is that selfexclusion will not help. If you want to gamble you can all the time. its not account's fault. The only way for you to stop gambling is that cut off your bank and crypto wallets.

it is not the gambling site's fault if you can't stop gambling, you claim that the exclusion should be instant since it was stated on their ToS, yet, their "responsible gambling" says otherwise. in the end the gambling site honored your request and the problem here is you compulsive gambling. I highly recommend reaching out to your family and get help. losing your fiance isn't anyone's fault but yourself and you should take it as a wake-up call to better yourself and try and win her back. blaming others for your actions won't get you far.

I also a bit confused about what actually happened on here. I meant, did OP received his $45k equal with LTC? Why OP also keep depositing while he already told the duelbit's to ban his account? And why he asked that while his withdrawal for $45,000 still processed?

OP, your english isn't bad, but we just get a little confused on here.

So to get this straight.. You win $45k, withdraw it, there's a manual process going on and you ask to get self-excluded before the withdraw is cleared. It gets cleared and then you haven't been banned yet so you go ahead and deposit after that? How much of the $45k did you deposit back in if you don't mind me asking?

Also, how do you even go from winning 45k to 2 days later having your fiancé moving out because of gambling habits? Seems there are other issues there that can't possibly be the fault of Duelbits.

Be happy that you won, try to get help with your addiction and then move from there. Trying to throw shit (not sure what you expect will happen here?) won't help you with your issues.

Then you need to read again the Responsible Gambling page from Duelbits I guess for Self-Exclusion: https://duelbits.com/responsible-gambling. Again, if you can't control yourself from it you don't have to give the fault onto the site. Get a hold of it and focus on the life you wanted, start now. We aren't here to say you're wrong but what we wanted for you is to help you, but it wouldn't start from us, it will start from you. Stay blessed.

Just on my defence, I had clearly asked them to ban me right after my manual withdrawal is processing. They had a whole day and half to go ahead and ban my account. Just like I said, the only reason why I banned myself was cause of the decision simply made upon thinking if the money comes that fast, it does go that fast aswell. Therefore, I went ahead and banned myself. Its not like I sent in an email to ban myself and right after few hours I lost it?

These are tricky issues. On the one hand, a casino has a certain duty of care towards its customer, but if you decide to gamble yourself, you cannot blame the casino. Isn't there a built-in function that you can exclude your own for a certain X time? That would avoid a lot of problems like this. At this moment, I do not think i is the fault from the casino, however they could have act better.

I seriously doubt this is the only site you gamble on. Either way man, I really dislike users that make claims hiding behind newbie accounts. Normally 5% are legit claims, the rest are punks who lost looking for refunds or extorting sites with a post.

Just get help for your addiction.

Well isn't that why live support is given and according to their ToS for responsible gambling, it should be instant.

Try to post your issue here: https://bitcointalksearch.org/topic/duelbitscom-casino-sportsbook-vip-instant-withdrawals-5279042 I hope they'll respond on your issue as soon as possible.

It's not Duelbits that has issue here but yourself I guess with the lack of control and your desperate urge to gamble. If you really wanted to stop to gamble and determined then do what your fiance told you. On my own I guess I understand Duelbits here and this isn't an instant process and if they aren't yet considering your request you yourself should do the initiative to control not to gamble until it happens.

And that's the question you need to answer yourself, you asked them for a ban yet how come you still got that urge to gamble? Metaphorically, the site has no issue here if you have that self-control on the first place.

Nope that's not the case here, I have clearly told them to ban me right? If I didn't tell them to ban me that very moment, the need to gamble wouldn't have been there since I don't gamble on any other sites... Just this once since I saw Adin's video on Youtube.

If the wesbite gambled me themselves then user's can seek to gamble on other sites not when I myself make the decision to ban myself.

I personally do not think it's the sites fault that you have a problem. When someone self excludes themselves the site should honor that and keep them excluded, but users will figure out a way to gamble regardless.

You know you have a problem, seek help instead of finding a way to play and being happy if you win, but complaining hoping they refund you if you lose. Society is full of window lickers these days and you seem to be one. Take responsibility for your actions instead of trying to tarnish a site for your faults.

On June 08 2021, I asked to Duelbits support to please ban me from the website after a constrain confusion taken with my fiance to ban myself from the website so I don't gamble the money which I withdrew of 45k to my LTC account. This withdrawal was manually being processed and while being processed I put in an email to their support team to please ban my account due to gambling habits.

Fast forward, they let me keep depositing post that and when I emailed the team regards to it & they said that it takes time for them to appeal the request and that they now will ban the account ( Since 2:14 am 11th June 2021). This is completely unfair on their behalf of not taking a single thing in consideration and I have all the email trails, chat logs with them for this.

Now when I try to contact the support, they simply just ignore and don't do anything about it. The owner replies at times and completely ignores to what I say.

I really don't know what to do, my life has fallen apart. My fiance has decided to move-in with her brother due to my compulsive gambling addiction... I don't want to keep talking about this and play the victim card since it is all my mistake but I would assume just like other websites, they should be adhering Responsible Gambling seriously and should've banned the account right away because of my request given through chat and email.

I've posted an imgur link with all the necessary screenshots needed: https://imgur.com/a/U3Try3c







Sorry for my english, its not my first language but tried my best