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tbct_mt2

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Activity: 2254

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Quote from: Strongkored on Today at 03:21:46 AM

It's true that there are problems and they are only temporary because I saw a post on Duelbits Twitter that the original game has returned to normal so you can use it now without facing any problems.

And to celebrate the return of the mines game Duelbits held a quite interesting event via their Twitter post, there are images that change quickly and you have to take a screenshot right when the image shows the mines game, as well as other orders to get $50 for five winners

Problems are solved and it's good to see Duelbits do more interesting events for their users and community. I am really uncomfortable with Twitter recent weeks when they regularly automatic log out my account and I have to sign in my account again many times.

It does not happen with Twitter on their application but happen regularly with a browser. I read news that Elon Musk wants to charge minor fee for posts and interactions with bots on Twitter. He considers it as good solution to fight against bot and I guess log out account regularly is another solution from Elon to cope with bot accounts.

It's sad that a normal user can be affected too.

Strongkored

legendary

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Leading Crypto Sports Betting & Casino Platform

Quote from: TopTort777 on April 18, 2024, 08:33:47 AM

Anyone tried Mines ? I see people playing it already, but whenever I try placing a bet I've got "An unexpected error occurred. (code 933887)" message. Tried logout/login, but has the same problem. I could have contacted support, but I did not plan to play today seriously, so I will just wait Cheesy

I am sure this is temporary, as mines returned today, and the platform is busy polishing everything right now.

It's true that there are problems and they are only temporary because I saw a post on Duelbits Twitter that the original game has returned to normal so you can use it now without facing any problems.
https://twitter.com/Duelbits/status/1780679929773871614

And to celebrate the return of the mines game Duelbits held a quite interesting event via their Twitter post, there are images that change quickly and you have to take a screenshot right when the image shows the mines game, as well as other orders to get $50 for five winners
https://twitter.com/Duelbits/status/1780929276264825344

I think this is quite interesting and to be honest it is quite difficult to do a proper screenshot in a mines game, because the image changes quickly.

Potato Chips

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Activity: 2674

Merit: 865

yesssir! 🫡

Quote from: ajiz138 on April 18, 2024, 01:35:07 PM

It could be that people are lazy to read the multi-page ToS and sometimes asking support will provide a link to the ToS as well.

If customers ask support, they will definitely be answered whether this is a problem or just asking about other info.
Are you sure if it affects the business and becomes a problem? What is the basis of the problem when customers ask support?

One possibility on top off my head: if a customer support ended up giving a wrong answer then something goes wrong with the player's account and took some time to get solved, there's a good chance the player in question could rant in multiple gambling communities 🤔

I honestly think support can be a hit or miss too in most services so I'd cross-check stuff on the fine print as well. I'm not sure if I'm the only one but a lot of platforms have a good number of similar clauses so it has gotten easier for me to check fine prints as I've seen several of them.

avp2306

sr. member

Activity: 966

Merit: 340

Quote from: khiholangkang on April 18, 2024, 07:01:01 PM

Quote from: ajiz138 on April 18, 2024, 01:35:07 PM

Quote from: Synchronice on April 18, 2024, 08:04:36 AM

People rely on customer support because they are too lazy to read ToS that has 10 pages, people want quick answers on their questions. At some point one might think that it's customer's problem but it's not, really. It affects a business, so it becomes a business's problem.

It could be that people are lazy to read the multi-page ToS and sometimes asking support will provide a link to the ToS as well.

If customers ask support, they will definitely be answered whether this is a problem or just asking about other info.
Are you sure if it affects the business and becomes a problem? What is the basis of the problem when customers ask support?

Actually it doesn't matter, and it won't be any problem when asking for information to support, it's better than nothing in my opinion, a lot of people miss this in their activities when visiting casinos or early adopters which causes them to miss things that are so important for their activities in gambling, namely prohibitions that can destroy themselves, so even though it's quite lazy it's better to ask support directly. But usually this will also miss something that we ourselves may not have known before that there are different rules in the casino from other casinos, and fear that it could be fatal too, so it's better to read 10 pages than you lose your money or your account someday.

Well there are several people who's really so lazy reading text that's why they came to support to ask things that they want to know and also I think its fine since somehow the job of support to answer the question of the people trying to ask something and learn some information's about their implemented rules and other need to consider.

But its also good for a user to do their own diligence to read what information available so that they will somehow waste the time of support to answer the basic questions which easy to answer. So to be more knowledgeable on the rules implemented much better for people to read the whole content so that they are well informed about everything that they need to know or want to consider.

khiholangkang

hero member

Activity: 1988

Merit: 552

Quote from: ajiz138 on April 18, 2024, 01:35:07 PM

Quote from: Synchronice on April 18, 2024, 08:04:36 AM

People rely on customer support because they are too lazy to read ToS that has 10 pages, people want quick answers on their questions. At some point one might think that it's customer's problem but it's not, really. It affects a business, so it becomes a business's problem.

It could be that people are lazy to read the multi-page ToS and sometimes asking support will provide a link to the ToS as well.

If customers ask support, they will definitely be answered whether this is a problem or just asking about other info.
Are you sure if it affects the business and becomes a problem? What is the basis of the problem when customers ask support?

Actually it doesn't matter, and it won't be any problem when asking for information to support, it's better than nothing in my opinion, a lot of people miss this in their activities when visiting casinos or early adopters which causes them to miss things that are so important for their activities in gambling, namely prohibitions that can destroy themselves, so even though it's quite lazy it's better to ask support directly. But usually this will also miss something that we ourselves may not have known before that there are different rules in the casino from other casinos, and fear that it could be fatal too, so it's better to read 10 pages than you lose your money or your account someday.

ajiz138

hero member

Activity: 1470

Merit: 783

Quote from: Synchronice on April 18, 2024, 08:04:36 AM

People rely on customer support because they are too lazy to read ToS that has 10 pages, people want quick answers on their questions. At some point one might think that it's customer's problem but it's not, really. It affects a business, so it becomes a business's problem.

It could be that people are lazy to read the multi-page ToS and sometimes asking support will provide a link to the ToS as well.

If customers ask support, they will definitely be answered whether this is a problem or just asking about other info.
Are you sure if it affects the business and becomes a problem? What is the basis of the problem when customers ask support?

TopTort777

legendary

Activity: 2268

Merit: 1435

Anyone tried Mines ? I see people playing it already, but whenever I try placing a bet I've got "An unexpected error occurred. (code 933887)" message. Tried logout/login, but has the same problem. I could have contacted support, but I did not plan to play today seriously, so I will just wait Cheesy

I am sure this is temporary, as mines returned today, and the platform is busy polishing everything right now.

Synchronice

hero member

Activity: 784

Merit: 733

Watch Bitcoin Documentary - https://t.ly/v0Nim

Quote from: babygun on April 17, 2024, 05:26:53 PM

Not talking about Duelbits but more in general; but sometimes support can be a hit or a miss. I have numerous instances that the first agent couldn't help me out and that, when reopening the ticket, another agent could help me out. Having good costumer support is so important as it can make or break a casino.

Yes, that's true. I often have problem with customer support when I need their help because most of the time they are incompetent. It's sad but companies outsource customer support service in poor countries where people work for low salary and they hire people who know basic English. I have a problem with USA's Amazon that's still unresolved because their support knows nothing.

Quote from: Eternad on April 18, 2024, 07:40:23 AM

This is correct, why do we need to rely on customer support if all the details we are trying to find out is already available publicly on the ToS. There’s a lot of incompetent support which might give you a headache once they provide wrong information or not even helpful.

Gladly on Duelbits, Support is always quick to response while they are always friendly to answer all of my concerns especially during the Christmas event on how can I claim my daily rewards of free spin which I forgot what game it was credited.

People rely on customer support because they are too lazy to read ToS that has 10 pages, people want quick answers on their questions. At some point one might think that it's customer's problem but it's not, really. It affects a business, so it becomes a business's problem.

Eternad

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Activity: 1176

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When life gets hard BUY Bitcoin!

Quote from: babygun on April 17, 2024, 05:26:53 PM

Not talking about Duelbits but more in general; but sometimes support can be a hit or a miss. I have numerous instances that the first agent couldn't help me out and that, when reopening the ticket, another agent could help me out. Having good costumer support is so important as it can make or break a casino.

This is correct, why do we need to rely on customer support if all the details we are trying to find out is already available publicly on the ToS. There’s a lot of incompetent support which might give you a headache once they provide wrong information or not even helpful.

Gladly on Duelbits, Support is always quick to response while they are always friendly to answer all of my concerns especially during the Christmas event on how can I claim my daily rewards of free spin which I forgot what game it was credited.

babygun

sr. member

Activity: 2072

Merit: 254

Quote from: Haunebu on April 15, 2024, 10:49:12 AM

Quote from: dimonstration on April 15, 2024, 10:29:37 AM

It’s better to check it for yourself in ToS of the casino in addition to asking the support to guarantee that you are following the casino rules without relying on support alone since they often commit mistakes sometimes while casino sometimes have problem validating whether their support really said that or not because they can accuse you of using photoshop if your evidence is just picture while casino denies your claim.

Better to do it yourself since it’s your money, using the find in page function on browser to easily locate the VPN part is very easy to do.

I disagree. If they accuse gamblers of faking evidence when it's actually legit, they would be risking their own reputation which is something that most casinos would think twice before doing.

Also, the fault is still on their side if their customer support messed up which is why only irresponsible and unethical casinos would accuse gamblers in such situations.

Not talking about Duelbits but more in general; but sometimes support can be a hit or a miss. I have numerous instances that the first agent couldn't help me out and that, when reopening the ticket, another agent could help me out. Having good costumer support is so important as it can make or break a casino.

Betwrong

legendary

Activity: 3234

Merit: 2112

It's underdogs who win in the end

Quote from: aylabadia05 on April 12, 2024, 04:15:02 PM

I tried switching to the free duelbits game show and won 3 Bitcoins while enjoying the show.
I share this as information to active duelbits users here.

Come on... Free to play game. Jackpot 3 BTC
Not available to UK and US residents.

Quote from: twitter.com/Duelbits

🔥Come play on Duelbits for FREE and you could Win 3 BTC while watching this weekend's huge MMA card!

🔮Correctly predict the outcome of the fights to grab our Jackpot! And take a spot on our $10,000 Leaderboard by playing!

100% FREE, make your picks!👇
http://duel.bz/300

It's worth trying indeed. I've already played it once and here's my best achievements:

Apparently it wasn't enough for winning Jackpot

But I will definitely try again next week. What are your achievements, guys? I mean, I'm curious, this position, 644, is a good or a not so good achievement? What are my chances of hitting the Jackpot in your opinion?

khiholangkang

hero member

Activity: 1988

Merit: 552

Quote from: Haunebu on April 15, 2024, 10:49:12 AM

Quote from: dimonstration on April 15, 2024, 10:29:37 AM

It’s better to check it for yourself in ToS of the casino in addition to asking the support to guarantee that you are following the casino rules without relying on support alone since they often commit mistakes sometimes while casino sometimes have problem validating whether their support really said that or not because they can accuse you of using photoshop if your evidence is just picture while casino denies your claim.

Better to do it yourself since it’s your money, using the find in page function on browser to easily locate the VPN part is very easy to do.

I disagree. If they accuse gamblers of faking evidence when it's actually legit, they would be risking their own reputation which is something that most casinos would think twice before doing.

Also, the fault is still on their side if their customer support messed up which is why only irresponsible and unethical casinos would accuse gamblers in such situations.

I agree with you that, if blaming users when their services are problematic it is a very bad act and will affect the reputation of the casino itself, because if the case accuses the customer of course it cannot be tolerated in my opinion because this will threaten other users to have the same case, so it is very important to see that it is the support service that needs to be improved not throwing away one customer because of poor customer support services, if it were me who owned a casino of course I would be better off throwing away my problematic employees rather than doing things that make my customers lose and that could affect many other customers in accessing my casino. This means that it needs to be fixed if customer support is doing something like that.

Haunebu

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www.Crypto.Games: Multiple coins, multiple games

Quote from: dimonstration on April 15, 2024, 10:29:37 AM

It’s better to check it for yourself in ToS of the casino in addition to asking the support to guarantee that you are following the casino rules without relying on support alone since they often commit mistakes sometimes while casino sometimes have problem validating whether their support really said that or not because they can accuse you of using photoshop if your evidence is just picture while casino denies your claim.

Better to do it yourself since it’s your money, using the find in page function on browser to easily locate the VPN part is very easy to do.

I disagree. If they accuse gamblers of faking evidence when it's actually legit, they would be risking their own reputation which is something that most casinos would think twice before doing.

Also, the fault is still on their side if their customer support messed up which is why only irresponsible and unethical casinos would accuse gamblers in such situations.

dimonstration

hero member

Activity: 2562

Merit: 659

Dimon6969

Quote from: ajiz138 on April 14, 2024, 02:27:10 PM

This is the reason why casinos withhold winnings under the pretext of using a VPN that is not recommended, often see this case but what is normal is that when casinos find mistakes even if it is not deceptive casinos can withhold funds with investigations carried out.

Exactly! Ask support whether the use of VPN is allowed or not if YES then keep the evidence, sometimes problems in the middle of the road always exist and when asking again it is a different opinion from support maybe with that evidence we can be strong with the defense.

It’s better to check it for yourself in ToS of the casino in addition to asking the support to guarantee that you are following the casino rules without relying on support alone since they often commit mistakes sometimes while casino sometimes have problem validating whether their support really said that or not because they can accuse you of using photoshop if your evidence is just picture while casino denies your claim.

Better to do it yourself since it’s your money, using the find in page function on browser to easily locate the VPN part is very easy to do.

ajiz138

hero member

Activity: 1470

Merit: 783

Quote from: 3kpk3 on April 13, 2024, 04:04:12 AM

Quote from: Findingnemo on April 11, 2024, 12:38:05 PM

The reason for using VPN even after completing KYC to the casino is to protect their internet and financial activities from the middle party especially from ISP to certain level so it's okay to use with dedicated address for not revealing their actual location.

It's still risky though since some crypto gambling sites withhold player winnings stating that they used a VPN even though they didn't technically cheat them based on my observations.

This is why it's always advisable to confirm with their customer support and store evidence of those conversations before using any type of VPN.

This is the reason why casinos withhold winnings under the pretext of using a VPN that is not recommended, often see this case but what is normal is that when casinos find mistakes even if it is not deceptive casinos can withhold funds with investigations carried out.

Exactly! Ask support whether the use of VPN is allowed or not if YES then keep the evidence, sometimes problems in the middle of the road always exist and when asking again it is a different opinion from support maybe with that evidence we can be strong with the defense.

Wapfika

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Activity: 1120

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Bitcoin makes the world go 🔃

Quote from: babygun on April 13, 2024, 03:56:46 PM

I think their RTP for Plinko (and their other houes games) is 99% as house edge is 1%. But as you mention it all depends on luck, you could hit the x10,000 multiplier after a couple of hits or never hit it even when you have played like 50,000 rounds. Plinko is pretty fun to play, always exciting to see where the balls will fall.

Well, their plinko is indeed very good to play if the house edge is only 1% since this game usually play on high number of bets due to it fast phase game while small house edge can minimize players lose in the long run while trying their luck to hit the max multiplier in short term as possible.

I’m not a plinko player because it’s more interesting for me to play on a more interactive game such as live games and slot games compared to watching balls bounce to multiplier that has a high chance to just go in the middle which is lowest multiplier.

piebeyb

legendary

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Leading Crypto Sports Betting & Casino Platform

Quote from: 3kpk3 on April 13, 2024, 04:04:12 AM

Quote from: Findingnemo on April 11, 2024, 12:38:05 PM

The reason for using VPN even after completing KYC to the casino is to protect their internet and financial activities from the middle party especially from ISP to certain level so it's okay to use with dedicated address for not revealing their actual location.

It's still risky though since some crypto gambling sites withhold player winnings stating that they used a VPN even though they didn't technically cheat them based on my observations.

This is why it's always advisable to confirm with their customer support and store evidence of those conversations before using any type of VPN.

Yes, that's right, at least consult with customer support so that errors don't occur in the future and also make sure to capture the screen so that it can be proof that permission was given by customer support, that's why I often when chatting with customer support always capture the screen first so that That could be evidence if one day they try to get out of what I complained and was concerned about, sometimes customer support also often makes mistakes in serving customers so they act outside the existing requirements.

There are many cases where the casino is not responsible for anything that violates the casino, but if you have chat screenshot evidence, it will certainly be stronger that the casino has no intention of cheating, let alone taking our money for reasons of TOS, let alone violating terms, but it's best not to use VPN. To gamble, make sure you use your own internet provider whose IP ensures that it doesn't block the casino site and you can gamble safely. Moreover, playing anonymously is usually very difficult because nowadays all centralized casinos have strict rules about whether users are anonymous or not.

babygun

sr. member

Activity: 2072

Merit: 254

Quote from: Wapfika on April 13, 2024, 10:14:15 AM

Quote from: wiss19 on April 12, 2024, 11:41:44 PM

But, what if 100 people bet 1000 teams each? That would mean 100000 times played, suddenly hitting a 10000x return becomes very normal, even inevitable right? That's why it is so important and it is very crucial without a doubt. I personally believe that the best thing to do would be focusing on how we could realize that's not going to happen to us, or even if there is a chance, it would be very tiny chance for sure.

Having a 10,000 bets frequently doesn’t give you an assurance that you will hit the x10,000 multiplier because there’s a house edge on every game including Plinko. This is why the RTP is important when we are talking about huge sum of bets because that’s the time which the RTP already matters.

I’m not sure what’s the RTP of Duelbits Plinko but what I’m certain is you will need to bet more than 10K in able to win x10,000 multiplier frequently. So having a 100K bets doesn’t guarantee that you will hit 10 times the max win. You can hit more but hitting less is higher chance to occur due to house edge.

I think their RTP for Plinko (and their other houes games) is 99% as house edge is 1%. But as you mention it all depends on luck, you could hit the x10,000 multiplier after a couple of hits or never hit it even when you have played like 50,000 rounds. Plinko is pretty fun to play, always exciting to see where the balls will fall.

Wapfika

hero member

Activity: 1120

Merit: 525

Bitcoin makes the world go 🔃

Quote from: wiss19 on April 12, 2024, 11:41:44 PM

But, what if 100 people bet 1000 teams each? That would mean 100000 times played, suddenly hitting a 10000x return becomes very normal, even inevitable right? That's why it is so important and it is very crucial without a doubt. I personally believe that the best thing to do would be focusing on how we could realize that's not going to happen to us, or even if there is a chance, it would be very tiny chance for sure.

Having a 10,000 bets frequently doesn’t give you an assurance that you will hit the x10,000 multiplier because there’s a house edge on every game including Plinko. This is why the RTP is important when we are talking about huge sum of bets because that’s the time which the RTP already matters.

I’m not sure what’s the RTP of Duelbits Plinko but what I’m certain is you will need to bet more than 10K in able to win x10,000 multiplier frequently. So having a 100K bets doesn’t guarantee that you will hit 10 times the max win. You can hit more but hitting less is higher chance to occur due to house edge.

3kpk3

full member

Activity: 826

Merit: 148

Quote from: Findingnemo on April 11, 2024, 12:38:05 PM

The reason for using VPN even after completing KYC to the casino is to protect their internet and financial activities from the middle party especially from ISP to certain level so it's okay to use with dedicated address for not revealing their actual location.

It's still risky though since some crypto gambling sites withhold player winnings stating that they used a VPN even though they didn't technically cheat them based on my observations.

This is why it's always advisable to confirm with their customer support and store evidence of those conversations before using any type of VPN.

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