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dimonstration

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Dimon6969

Quote from: Catenaccio on April 19, 2024, 11:50:46 PM

If after reading FAQs, scanning ToS, we feel unsure, we can chat with support staffs and ask more information we need. Reading and scanning FAQ, ToS by yourself will help you to ask more detailed questions with customer support staffs and they will be able to answer you better too.

Normally, support will just point out the ToS if you are asking regarding the ToS. I agree that asking them to point it out to you on the specific spot on ToS is much easier but using the keyword search or scanning is much better for me when I’m familiarizing casino ToS before I made deposit.

If you are depositing huge amount in the casino like me, you should not be lazy on reading the ToS word by word so that you can assure that you are familiarized with rules. It’s not wrong to ask for support help but it’s much better to do it yourself for your money sake.

However, if you are just depositing a couple of bucks then reading the whole ToS word by word is not necessary.

Moreno233

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Quote from: Catenaccio on April 19, 2024, 11:50:46 PM

Quote from: aylabadia05 on April 19, 2024, 11:22:53 AM

Customer support is indeed important to open communication about something you want to ask, but we don't really need it if from the start we are willing to read the ToS sheet.
That is, when I was still a beginner in online gambling, I often used the customer support chat for things I wanted to know. When I thought, why do I do it every time I make a deposit because by waiting a few moments, the deposit has come in for me to play.

ToS is damn very long and I bet that none of us read all words in any ToS.

A lot of people get into troubles by simply looking for the easy way instead of doing the right thing. Do you know that whatever that is written in the ToS ia binding on you as soon as you agreed which you must do before proceeding with using the platform. So long as it involves money, one should always try to read the agreement before giving consent to avoid issues when there is winning.

Quote from: Catenaccio on April 19, 2024, 11:50:46 PM

A more realistic practice is reading FAQs first, and if we need more basic information, we can scan ToS with key words for searching what we want to find more. I agree with you that doing basic reading on ToS is good to avoid troubles later.

FAQ is good but it does not replace the ToS which is more comprehensive. FAQ is a kind of summary but does not cover everything and somethings the FAQ will always refer the user to the ToS for details.

Taskford

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Quote from: Catenaccio on April 19, 2024, 11:50:46 PM

Quote from: aylabadia05 on April 19, 2024, 11:22:53 AM

Customer support is indeed important to open communication about something you want to ask, but we don't really need it if from the start we are willing to read the ToS sheet.
That is, when I was still a beginner in online gambling, I often used the customer support chat for things I wanted to know. When I thought, why do I do it every time I make a deposit because by waiting a few moments, the deposit has come in for me to play.

ToS is damn very long and I bet that none of us read all words in any ToS.

A more realistic practice is reading FAQs first, and if we need more basic information, we can scan ToS with key words for searching what we want to find more. I agree with you that doing basic reading on ToS is good to avoid troubles later.

If after reading FAQs, scanning ToS, we feel unsure, we can chat with support staffs and ask more information we need. Reading and scanning FAQ, ToS by yourself will help you to ask more detailed questions with customer support staffs and they will be able to answer you better too.

Yeah its long but its written for us to read so we could understand what they are implementing and what are those important actions that gamblers need to avoid so for them to be safe from any unwanted consequences of the actions they done unconsciously.

Basic understanding on some information needed but I think that is lacking since maybe there are some added rules been written especially that sometimes the casino management do some changes and we need to know what are the changes happen so we have an idea if this could benefit us or they add some rules that their users should follow.

Chat support is helpful but sometimes we need to be considerate that they have a lot of things needed to attend so its better to help ourselves to know about those information since everything has been written in their TOS and the only thing needed to do is to read also understand all the contents written.

tbct_mt2

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Activity: 2254

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Quote from: Strongkored on Today at 12:19:57 AM

What browser do you use? could that also have an influence? because I didn't experience what you experienced and I've been using Brave Browser for several months and my account has never been automatically logged out of Twitter.

I use Chrome browser and it happens when I click on like a post or repost. I barely do it as I usually only read so I can not understand why Twitter detects me like a bot and log out my account. A notification appears and if I refresh, my account will be required to log in again. It only happens recent weeks, less than one month.

Quote

Talking about Elon and his actions on Twitter, it seems to be making social media better, but I just see it as an act of frustration because it turns out this didn't give him what he expected.

He has a lot of ideas, some are good, some are bad and I see he wants to change it to be a better platform. Succeed or not, I don't know but talking about bots, I think he is right on his intention to control bots that are contaminated many social media platforms.

We use a platform but want to interact with actual people, not with bots.

Strongkored

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Leading Crypto Sports Betting & Casino Platform

Quote from: tbct_mt2 on April 19, 2024, 04:39:21 AM

Quote from: Strongkored on April 19, 2024, 03:21:46 AM

-snip-

Problems are solved and it's good to see Duelbits do more interesting events for their users and community. I am really uncomfortable with Twitter recent weeks when they regularly automatic log out my account and I have to sign in my account again many times.

It does not happen with Twitter on their application but happen regularly with a browser. I read news that Elon Musk wants to charge minor fee for posts and interactions with bots on Twitter. He considers it as good solution to fight against bot and I guess log out account regularly is another solution from Elon to cope with bot accounts.

It's sad that a normal user can be affected too.

What browser do you use? could that also have an influence? because I didn't experience what you experienced and I've been using Brave Browser for several months and my account has never been automatically logged out of Twitter.
Talking about Elon and his actions on Twitter, it seems to be making social media better, but I just see it as an act of frustration because it turns out this didn't give him what he expected.

Duelbits New Instant Lottery https://twitter.com/Duelbits/status/1781457756299338120
ticket price is $0.2 if you are lucky you can get a jackpot of $50,000 and this lottery is drawn every 5 minutes

Catenaccio

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Activity: 364

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Quote from: aylabadia05 on April 19, 2024, 11:22:53 AM

Customer support is indeed important to open communication about something you want to ask, but we don't really need it if from the start we are willing to read the ToS sheet.
That is, when I was still a beginner in online gambling, I often used the customer support chat for things I wanted to know. When I thought, why do I do it every time I make a deposit because by waiting a few moments, the deposit has come in for me to play.

ToS is damn very long and I bet that none of us read all words in any ToS.

A more realistic practice is reading FAQs first, and if we need more basic information, we can scan ToS with key words for searching what we want to find more. I agree with you that doing basic reading on ToS is good to avoid troubles later.

If after reading FAQs, scanning ToS, we feel unsure, we can chat with support staffs and ask more information we need. Reading and scanning FAQ, ToS by yourself will help you to ask more detailed questions with customer support staffs and they will be able to answer you better too.

dimonstration

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Activity: 2562

Merit: 659

Dimon6969

Quote from: Strongkored on April 19, 2024, 03:21:46 AM

And to celebrate the return of the mines game Duelbits held a quite interesting event via their Twitter post, there are images that change quickly and you have to take a screenshot right when the image shows the mines game, as well as other orders to get $50 for five winners
https://twitter.com/Duelbits/status/1780929276264825344

I think this is quite interesting and to be honest it is quite difficult to do a proper screenshot in a mines game, because the image changes quickly.

This kind of promotion type which a GIF need to be post on the right frame is now becoming a trend for casino promotion in X platform. I saw multiple times other casino use this same mechanics and rewards user that finished the task in a random way.

I participated a lot of times on this giveaway. Hitting the right frame is not the hardest part rather being pick out of many participants is always the dilemma on this kind of tournament since many dummy account on X participates on this giveaway due to very easy requirements. A multiple account user can just simply re-upload the previous image that he use on his other account that makes this type of promotion easy to exploit on social media.

aylabadia05

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Activity: 1470

Merit: 755

Quote from: Synchronice on April 18, 2024, 08:04:36 AM

People rely on customer support because they are too lazy to read ToS that has 10 pages, people want quick answers on their questions. At some point one might think that it's customer's problem but it's not, really. It affects a business, so it becomes a business's problem.

Customer support is indeed important to open communication about something you want to ask, but we don't really need it if from the start we are willing to read the ToS sheet.
That is, when I was still a beginner in online gambling, I often used the customer support chat for things I wanted to know. When I thought, why do I do it every time I make a deposit because by waiting a few moments, the deposit has come in for me to play.

tbct_mt2

hero member

Activity: 2254

Merit: 831

Quote from: Strongkored on April 19, 2024, 03:21:46 AM

It's true that there are problems and they are only temporary because I saw a post on Duelbits Twitter that the original game has returned to normal so you can use it now without facing any problems.

And to celebrate the return of the mines game Duelbits held a quite interesting event via their Twitter post, there are images that change quickly and you have to take a screenshot right when the image shows the mines game, as well as other orders to get $50 for five winners

Problems are solved and it's good to see Duelbits do more interesting events for their users and community. I am really uncomfortable with Twitter recent weeks when they regularly automatic log out my account and I have to sign in my account again many times.

It does not happen with Twitter on their application but happen regularly with a browser. I read news that Elon Musk wants to charge minor fee for posts and interactions with bots on Twitter. He considers it as good solution to fight against bot and I guess log out account regularly is another solution from Elon to cope with bot accounts.

It's sad that a normal user can be affected too.

Strongkored

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Activity: 2744

Merit: 1111

Leading Crypto Sports Betting & Casino Platform

Quote from: TopTort777 on April 18, 2024, 08:33:47 AM

Anyone tried Mines ? I see people playing it already, but whenever I try placing a bet I've got "An unexpected error occurred. (code 933887)" message. Tried logout/login, but has the same problem. I could have contacted support, but I did not plan to play today seriously, so I will just wait Cheesy

I am sure this is temporary, as mines returned today, and the platform is busy polishing everything right now.

It's true that there are problems and they are only temporary because I saw a post on Duelbits Twitter that the original game has returned to normal so you can use it now without facing any problems.
https://twitter.com/Duelbits/status/1780679929773871614

And to celebrate the return of the mines game Duelbits held a quite interesting event via their Twitter post, there are images that change quickly and you have to take a screenshot right when the image shows the mines game, as well as other orders to get $50 for five winners
https://twitter.com/Duelbits/status/1780929276264825344

I think this is quite interesting and to be honest it is quite difficult to do a proper screenshot in a mines game, because the image changes quickly.

Potato Chips

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yesssir! 🫡

Quote from: ajiz138 on April 18, 2024, 01:35:07 PM

It could be that people are lazy to read the multi-page ToS and sometimes asking support will provide a link to the ToS as well.

If customers ask support, they will definitely be answered whether this is a problem or just asking about other info.
Are you sure if it affects the business and becomes a problem? What is the basis of the problem when customers ask support?

One possibility on top off my head: if a customer support ended up giving a wrong answer then something goes wrong with the player's account and took some time to get solved, there's a good chance the player in question could rant in multiple gambling communities 🤔

I honestly think support can be a hit or miss too in most services so I'd cross-check stuff on the fine print as well. I'm not sure if I'm the only one but a lot of platforms have a good number of similar clauses so it has gotten easier for me to check fine prints as I've seen several of them.

avp2306

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Quote from: khiholangkang on April 18, 2024, 07:01:01 PM

Quote from: ajiz138 on April 18, 2024, 01:35:07 PM

Quote from: Synchronice on April 18, 2024, 08:04:36 AM

People rely on customer support because they are too lazy to read ToS that has 10 pages, people want quick answers on their questions. At some point one might think that it's customer's problem but it's not, really. It affects a business, so it becomes a business's problem.

It could be that people are lazy to read the multi-page ToS and sometimes asking support will provide a link to the ToS as well.

If customers ask support, they will definitely be answered whether this is a problem or just asking about other info.
Are you sure if it affects the business and becomes a problem? What is the basis of the problem when customers ask support?

Actually it doesn't matter, and it won't be any problem when asking for information to support, it's better than nothing in my opinion, a lot of people miss this in their activities when visiting casinos or early adopters which causes them to miss things that are so important for their activities in gambling, namely prohibitions that can destroy themselves, so even though it's quite lazy it's better to ask support directly. But usually this will also miss something that we ourselves may not have known before that there are different rules in the casino from other casinos, and fear that it could be fatal too, so it's better to read 10 pages than you lose your money or your account someday.

Well there are several people who's really so lazy reading text that's why they came to support to ask things that they want to know and also I think its fine since somehow the job of support to answer the question of the people trying to ask something and learn some information's about their implemented rules and other need to consider.

But its also good for a user to do their own diligence to read what information available so that they will somehow waste the time of support to answer the basic questions which easy to answer. So to be more knowledgeable on the rules implemented much better for people to read the whole content so that they are well informed about everything that they need to know or want to consider.

khiholangkang

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Activity: 1988

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Quote from: ajiz138 on April 18, 2024, 01:35:07 PM

Quote from: Synchronice on April 18, 2024, 08:04:36 AM

People rely on customer support because they are too lazy to read ToS that has 10 pages, people want quick answers on their questions. At some point one might think that it's customer's problem but it's not, really. It affects a business, so it becomes a business's problem.

It could be that people are lazy to read the multi-page ToS and sometimes asking support will provide a link to the ToS as well.

If customers ask support, they will definitely be answered whether this is a problem or just asking about other info.
Are you sure if it affects the business and becomes a problem? What is the basis of the problem when customers ask support?

Actually it doesn't matter, and it won't be any problem when asking for information to support, it's better than nothing in my opinion, a lot of people miss this in their activities when visiting casinos or early adopters which causes them to miss things that are so important for their activities in gambling, namely prohibitions that can destroy themselves, so even though it's quite lazy it's better to ask support directly. But usually this will also miss something that we ourselves may not have known before that there are different rules in the casino from other casinos, and fear that it could be fatal too, so it's better to read 10 pages than you lose your money or your account someday.

ajiz138

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Quote from: Synchronice on April 18, 2024, 08:04:36 AM

People rely on customer support because they are too lazy to read ToS that has 10 pages, people want quick answers on their questions. At some point one might think that it's customer's problem but it's not, really. It affects a business, so it becomes a business's problem.

It could be that people are lazy to read the multi-page ToS and sometimes asking support will provide a link to the ToS as well.

If customers ask support, they will definitely be answered whether this is a problem or just asking about other info.
Are you sure if it affects the business and becomes a problem? What is the basis of the problem when customers ask support?

TopTort777

legendary

Activity: 2268

Merit: 1435

Anyone tried Mines ? I see people playing it already, but whenever I try placing a bet I've got "An unexpected error occurred. (code 933887)" message. Tried logout/login, but has the same problem. I could have contacted support, but I did not plan to play today seriously, so I will just wait Cheesy

I am sure this is temporary, as mines returned today, and the platform is busy polishing everything right now.

Synchronice

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Watch Bitcoin Documentary - https://t.ly/v0Nim

Quote from: babygun on April 17, 2024, 05:26:53 PM

Not talking about Duelbits but more in general; but sometimes support can be a hit or a miss. I have numerous instances that the first agent couldn't help me out and that, when reopening the ticket, another agent could help me out. Having good costumer support is so important as it can make or break a casino.

Yes, that's true. I often have problem with customer support when I need their help because most of the time they are incompetent. It's sad but companies outsource customer support service in poor countries where people work for low salary and they hire people who know basic English. I have a problem with USA's Amazon that's still unresolved because their support knows nothing.

Quote from: Eternad on April 18, 2024, 07:40:23 AM

This is correct, why do we need to rely on customer support if all the details we are trying to find out is already available publicly on the ToS. There’s a lot of incompetent support which might give you a headache once they provide wrong information or not even helpful.

Gladly on Duelbits, Support is always quick to response while they are always friendly to answer all of my concerns especially during the Christmas event on how can I claim my daily rewards of free spin which I forgot what game it was credited.

People rely on customer support because they are too lazy to read ToS that has 10 pages, people want quick answers on their questions. At some point one might think that it's customer's problem but it's not, really. It affects a business, so it becomes a business's problem.

Eternad

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When life gets hard BUY Bitcoin!

Quote from: babygun on April 17, 2024, 05:26:53 PM

Not talking about Duelbits but more in general; but sometimes support can be a hit or a miss. I have numerous instances that the first agent couldn't help me out and that, when reopening the ticket, another agent could help me out. Having good costumer support is so important as it can make or break a casino.

This is correct, why do we need to rely on customer support if all the details we are trying to find out is already available publicly on the ToS. There’s a lot of incompetent support which might give you a headache once they provide wrong information or not even helpful.

Gladly on Duelbits, Support is always quick to response while they are always friendly to answer all of my concerns especially during the Christmas event on how can I claim my daily rewards of free spin which I forgot what game it was credited.

babygun

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Activity: 2072

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Quote from: Haunebu on April 15, 2024, 10:49:12 AM

Quote from: dimonstration on April 15, 2024, 10:29:37 AM

It’s better to check it for yourself in ToS of the casino in addition to asking the support to guarantee that you are following the casino rules without relying on support alone since they often commit mistakes sometimes while casino sometimes have problem validating whether their support really said that or not because they can accuse you of using photoshop if your evidence is just picture while casino denies your claim.

Better to do it yourself since it’s your money, using the find in page function on browser to easily locate the VPN part is very easy to do.

I disagree. If they accuse gamblers of faking evidence when it's actually legit, they would be risking their own reputation which is something that most casinos would think twice before doing.

Also, the fault is still on their side if their customer support messed up which is why only irresponsible and unethical casinos would accuse gamblers in such situations.

Not talking about Duelbits but more in general; but sometimes support can be a hit or a miss. I have numerous instances that the first agent couldn't help me out and that, when reopening the ticket, another agent could help me out. Having good costumer support is so important as it can make or break a casino.

Betwrong

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Stand with Ukraine

Quote from: aylabadia05 on April 12, 2024, 04:15:02 PM

I tried switching to the free duelbits game show and won 3 Bitcoins while enjoying the show.
I share this as information to active duelbits users here.

Come on... Free to play game. Jackpot 3 BTC
Not available to UK and US residents.

Quote from: twitter.com/Duelbits

🔥Come play on Duelbits for FREE and you could Win 3 BTC while watching this weekend's huge MMA card!

🔮Correctly predict the outcome of the fights to grab our Jackpot! And take a spot on our $10,000 Leaderboard by playing!

100% FREE, make your picks!👇
http://duel.bz/300

It's worth trying indeed. I've already played it once and here's my best achievements:

Apparently it wasn't enough for winning Jackpot

But I will definitely try again next week. What are your achievements, guys? I mean, I'm curious, this position, 644, is a good or a not so good achievement? What are my chances of hitting the Jackpot in your opinion?

khiholangkang

hero member

Activity: 1988

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Quote from: Haunebu on April 15, 2024, 10:49:12 AM

Quote from: dimonstration on April 15, 2024, 10:29:37 AM

It’s better to check it for yourself in ToS of the casino in addition to asking the support to guarantee that you are following the casino rules without relying on support alone since they often commit mistakes sometimes while casino sometimes have problem validating whether their support really said that or not because they can accuse you of using photoshop if your evidence is just picture while casino denies your claim.

Better to do it yourself since it’s your money, using the find in page function on browser to easily locate the VPN part is very easy to do.

I disagree. If they accuse gamblers of faking evidence when it's actually legit, they would be risking their own reputation which is something that most casinos would think twice before doing.

Also, the fault is still on their side if their customer support messed up which is why only irresponsible and unethical casinos would accuse gamblers in such situations.

I agree with you that, if blaming users when their services are problematic it is a very bad act and will affect the reputation of the casino itself, because if the case accuses the customer of course it cannot be tolerated in my opinion because this will threaten other users to have the same case, so it is very important to see that it is the support service that needs to be improved not throwing away one customer because of poor customer support services, if it were me who owned a casino of course I would be better off throwing away my problematic employees rather than doing things that make my customers lose and that could affect many other customers in accessing my casino. This means that it needs to be fixed if customer support is doing something like that.

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