Topic: Dwolla Terms of Service (Read 1356 times)
the terms of service changed again in december, 2012, as described here: https://bitcointalksearch.org/topic/dwolla-updates-tos-2012-12-23-133006
Guest Checkout
from a merchant site that uses dwolla and supports guest checkout:
Quote
With guest checkout, buyers can now add items to their bags, go through the checkout process and make purchases (using either PayPal or Dwolla)* without signing up for a Goodsmiths account.
http://blog.goodsmiths.com/2012/06/19/goodsmiths-updates-introducing-guest-checkout-and-the-new-profile-page/ Has anyone done a diff with the new and old TOS yet?
tech companies should be leaders in doing this, like how abe voelker suggests laws and legal contracts should have repositories with diff: http://blog.abevoelker.com/gitlaw-github-for-laws-and-legal-documents-a-tourniquet-for-american-liberty/
Was the arbitration clause and the waiving of the right to be part of a class action in there before? I know that a lot of businesses recently updated their ToS following a SCOTUS ruling that such clauses are valid.
Recieved a pop up when logging into dwolla today with and updated terms of service.
Has anyone done a diff with the new and old TOS yet?
Dwolla User Agreement
Welcome to Dwolla. We developed Dwolla, a payment software, to make it easy for you to send and receive money online without all the fees of traditional systems. Although we would love to have a one page terms of service that was comprised of easy to read bullet points, unfortunately the realities of the legal world make that nearly impossible. So, please bear with us through all the legalities of this agreement- although we couldn't keep it to one page it is important you read and understand our service.
Terms and Conditions of Service
This User Agreement ("Agreement") may be modified by Dwolla at any time, for any reason, without prior notice. Please read the Agreement carefully, as it may have changed since Your last visit.
THIS IS AN IMPORTANT DOCUMENT, WHICH YOU MUST CONSIDER CAREFULLY WHEN CHOOSING WHETHER TO USE DWOLLA. PLEASE READ THIS AGREEMENT CAREFULLY. BY REGISTERING FOR, ACCESSING AND USING THE DWOLLA SYSTEM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT. IF AT ANY TIME YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST IMMEDIATELY CEASE YOUR USE OF THE DWOLLA SYSTEM.
THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION, WHICH AFFECTS YOUR LEGAL RIGHTS AND MAY BE ENFORCED BY THE PARTIES.
Definitions
The following capitalized terms shall have the indicated meanings:
(a) "Dwolla, Inc.," or "Dwolla" or "Us" or "We" or "Our" refers to Dwolla, Inc., a company incorporated in Delaware that provides funds management software for Dwolla Users.
(b) "Dwolla System" or "Dwolla Software Platform" means software owned by Dwolla; provided to Dwolla Users by Dwolla; or used by Dwolla in the provision of its services.
(c) "Dwolla User," "User," "You," or "Your" means a natural person, corporation, or other entity that has established a User Account on the Dwolla System .
(d) "Partners" means natural persons or entities that Dwolla does business with in order to bring the Dwolla System to the marketplace.
(e) "Veridian Credit Union" ("Veridian") is an Iowa-chartered, federally insured credit union headquartered in Waterloo, Iowa.
(f) "Veridian Holding Account" is a pooled holding account at Veridian Credit Union that holds all the Dwolla Users funds.
(g) "User Account" is the online account with Dwolla on the Dwolla System associated with a Dwolla User.
(h) "Financial Institution" means any federally or state chartered bank, thrift, or credit union.
General
Dwolla provides a software platform that allows you as an individual, non-profit, or business to send and receive money.
You understand and agree to these important features of Your relationship with Dwolla as a Dwolla User: (1) Dwolla provides funds management software for Dwolla Users; (2) Dwolla does not receive, hold, or transmit User funds; Dwolla only maintains and manages information associated with User ownership of the funds; (3) Veridian is the entity that provides money transmission services upon instructions issued through the Dwolla software platform; and (4) Funds in the Veridian Holding Account are held in a pooled account. THESE FUNDS ARE NOT ELIGIBLE FOR INDIVIDUAL INSURANCE, AND MAY NOT BE ELIGIBLE FOR SHARE INSURANCE BY THE NATIONAL CREDIT UNION SHARE INSURANCE FUND.
Dwolla may only be used in connection with United States Financial Institutions: User funds must originate at a United States Financial Institution, and Dwolla will only instruct Veridian to transfer funds to a United States Financial Institution associated with the appropriate Dwolla User.
Representation
Dwolla acts on Your behalf by maintaining records related to Your User Account and by sending information and instructions associated with Your User Account to Veridian. You understand and agree that: (1) You are responsible for the accuracy and validity of all information provided to Dwolla or Veridian; (2) Your failure to provide accurate and valid information may result in actions taken against Your User Account by Dwolla, actions taken by Veridian with respect to the funds in the Veridian Holding Account, or other penalties or actions as detailed in this Agreement; and (3) Dwolla is not responsible for incorrect or invalid information provided to Veridian by You through the Dwolla System.
User Conduct
You understand and agree that you will not engage in the following activities:
● Use the Dwolla System without written consent to operate or engage in any business regulated by FinCen, including the money service business;
● Act as a marketplace and/or exchange for virtual currency products without prior written consent;
● Use the Dwolla System in association with or for payment of illegal goods or service, including, but not limited to, illegal substances, illegal online gambling/ wagering, pyramid schemes, or any type of money laundering;
● Attempt to falsify Your identity, such as by providing false account information or false documents; or
● Defraud Dwolla, Veridian, or other Dwolla Users in any way.
You understand and agree:
● You will provide information requested to determine your identity, including but not limited to the following: a valid U.S. address, phone number, Financial Institution account information, photo identification, and/or tax identification or social security number.
● You authorize Dwolla, directly or through Veridian or third parties, to make inquiries it considers necessary to validate Your identity, such as requesting additional information to validate Your Financial Institution account ownership, identity, and transaction authorization. This information is requested to protect Dwolla Users.
Guest Checkout
The Guest agrees to and accepts the terms and conditions of each of the paragraphs below.
(1) The guest represents that he/she has read and agrees to all of the terms of this Agreement. The Guest warrants and represents that he/she (i) is over 18 years of age, (ii) is using a valid US bank account, and (iii) is authorized to use the bank account.
(2) In order to use Dwolla guest Services, you must be directed to a guest payment screen by your receiver (an established Dwolla customer).
(3) The Guest authorizes Dwolla to perform debits and credits to/from the Guests bank account.
(4) The receiver authorizes Dwolla to perform debits/credits to their Dwolla account.
(5) The guest and receiver authorize Dwolla to resolve any disputes.
(6) You understand that (i) Dwolla is not a bank and the service is being provided on behalf of the receiver (and established Dwolla customers) as an electronic funds transfer processing service rather than a bank service. You also understand that we are not acting as a fiduciary, trustee, money transmitter, or providing any type of escrow service with respect to your funds, but only acting as the receiver’s agent.
(7) To the fullest extent permitted by applicable law, this Agreement and any other agreements, notices or other communications regarding your transaction and/or your use of the Service, may be provided to you electronically and you agree to receive all such information from Dwolla in electronic form. Information may be posted on the pages within the Dwolla website in electronic form.
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All information in either electronic or paper form will be considered received by you no later than forty-eight (48) hours after posting or delivery.
Rights and Requirements to Use the Dwolla Guest Checkout Service
For the Sender:
Personal Information
You must give us the requested information that is current, true, accurate and complete. You are not permitted to use this Service on behalf of another party or use an unauthorized name. If we find or determine that any of the information you provide is outdated, false, inaccurate, or incomplete, we may terminate your use of the Service immediately and for all future use. This action on our part does not limit other remedies we may pursue to recover costs, losses, or other expenses we incur as a result of the information or lack of information you provide.
Upon providing Dwolla with your information, you are authorizing us, directly or through third parties, to make any inquiries we consider necessary to confirm your information. This may include the use of fraud-screening services to verify the information you provide as well as ordering a credit report and performing other forms of credit checks including verification against third party databases.
Bank Account Information:
You must have and provide a username and password for a confirmed bank account to be electronically debited/charged, by Dwolla as agent of your Receiver, before you can send any payment(s) to your Receiver. We will verify your bank account and upon doing so, will be able to complete your payment request(s). When we confirm your bank account information, if we find that your account is closed or has insufficient funds, you must provide new bank account information in order to use the Dwolla’s Service. Please be advised that we reserve the right to reject any accounts at certain banks for the use of our Dwolla Service. In addition, we may require additional information and confirmation at our sole discretion or at the discretion of your Receiver. In general, consumer and business checking and savings accounts are permitted.
Right to Refuse Payment:
When you send a payment/transfer to a Receiver upon their direction through Dwolla, that Receiver is not required to accept the payment. The Receiver is free to return payments/transfers or, in some cases, to use the Dwolla system to reject or deny payments that you have sent. You understand that Dwolla will not be liable for any damages resulting from a Receiver's decision not to accept a payment made through Dwolla. Any disputes you may have related to a refusal by a Receiver should be handled directly between you and the Receiver. Any payments through Dwolla that are denied or unclaimed by a Receiver will be returned to the Sender either on the date of such denial, or within 30 days from the date the payment was originally sent, whichever is earlier.
For the Receiver:
Authorize Dwolla as an Agent
You agree and authorize Dwolla to act as an agent on your behalf to electronically debit the senders bank account and credit the funds to your Dwolla account.
Authorizations for Chargeback:
You understand that Dwolla does not warrant the transactions and that these transactions are subject to ACH chargeback processes. You agree and warrant that any chargebacks received by Dwolla can and will be debited from your Dwolla account and if such funds do not exist a debit for the chargeback amount will be placed against the bank account to which the funds were withdrawn.
For Dwolla:
On behalf of the Receiver, Dwolla shall make reasonable efforts to ensure that requests for Dwolla transactions and the related electronic debits and credits involving bank accounts, are processed in a timely manner. Many factors outside the control of the Receiver and Dwolla may contribute to when your Receiver will actually credit your account. For this reason, we recommend that you schedule all Dwolla transactions so that the estimated settlement date is at twenty-four hours (24 hours) before the actual due date that you would like the transaction to clear. Although the estimated settlement date is shown to you, we do not make any warranties regarding the amount of time needed to complete processing with your Receiver. Dwolla and your Receiver shall not be liable for any actual or consequential damages arising from any claim of delay of Dwolla transactions due to any number of reasons, including but not limited to the following:
● Insufficient funds in your designated bank account or available credit on your credit/debit card account to complete the electronic payment request;
● Failure to provide correct or complete personal or Receiver information; or
● Other circumstances beyond the control of Dwolla (such as but not limited to fire, flood, earthquakes, war, riots, acts of terrorism, delays in the banking system or interference from a third party source).
In addition, Dwolla and/or Receiver, at its sole discretion reserves the right to restrict electronic payment requests from a Sender's designated bank account for any one of the reasons listed below:
● Unauthorized or unusual use of your designated bank or credit/debit card account;
● Transfer or receipt of fraudulent or suspected fraudulent funds or credit/debit card use;
● Detection of excessive disputes or reversals, or "kiting" type attempts;
● Failure to cooperate in an investigation, dispute, or provide additional requested information when requested;
● Any noncompliance with the terms and conditions of this Agreement;
● Failure to confirm any personal or bank account information previously provided by Sender associated with the use of our Service; or
● Insufficient funds, available credit, returns, or reversals of any kind related to your bank account or credit/debit card account.
We will use reasonable efforts to research and resolve such matters as specified above to reach a conclusion as quickly as possible for all parties involved.
In the event there is a dispute covering a specific transaction, we may restrict the electronic funds or credit related to that particular transaction. Dwolla may also restrict all transactions for a designated period of time or until further notice to Sender to protect itself and/or the Receiver against the risk or returns or reversals. If needed, we may cancel your payment service request by notifying you and sending you a check or credit for credit card payment for any funds owed to you at the address you provided us. At a later point, if it is determined that you are entitled to the amount in dispute, additional payment will be made accordingly.
Actions Against Your User Account due to Non-Compliance with User Conduct Requirements or Security Concerns
YOU UNDERSTAND AND AGREE THAT YOU MAY NOT BE ABLE TO ACCESS FUNDS HELD IN THE VERIDIAN HOLDING ACCOUNT IF YOUR USER ACCOUNT IS CLOSED, SUSPENDED, HAS A HOLD PLACED ON IT, OR IS OTHERWISE LIMITED, AS DETAILED IN THIS SECTION.
You understand and agree that Dwolla is not responsible for any losses or liability resulting from actions taken against Your User Account as detailed in this section.
You understand and agree that the decision by Dwolla to take certain actions, including placing holds on or limiting access to Your User Account as detailed below, may be based on confidential criteria that are essential to risk management or security concerns. You understand and agree that neither Dwolla nor Veridian are under any obligation to disclose the details of its risk management or its security procedures to You.
You understand and agree that Dwolla is authorized, pursuant to general parameters of conduct established by Veridian, to take the following actions due User misconduct or Security Concerns as detailed in this section:
● Place a Hold on Your User Account for Up to 90 days:
● Temporarily or Permanently Suspend or otherwise Limit Your Access to Your User Account:
● Contact Users who have purchased goods or services from You, contact Your bank or credit card issuer, and/or warn other Users, law enforcement, or impacted third parties of Your actions; or
● Take legal action against you
If Dwolla, acting in accordance with the general parameters of conduct established by Veridian, takes an action against Your User Account, including: placing a hold on, suspending or otherwise limiting Your access to, or terminating Your User Account, We will provide You with notice that such action has been taken against Your User Account. Dwolla may also provide the opportunity to request restoration of access if it is deemed appropriate by Dwolla acting in accordance with the general parameters of conduct established by Veridian.
User Misconduct or Security Concerns that may result in any of the above listed actions, as applicable, include:
● Your Non-compliance with the User Conduct Requirements detailed in this Agreement, including attempting to use the Dwolla system for illegal purposes or attempting to falsify your identity or provide false information;
● Inability of Dwolla to acquire sufficient information to verify your identity;
● A determination by Dwolla, pursuant to general parameters of conduct established by Veridian, that a Hold on Your User Account is reasonably needed to protect against the risk of liability;
● A determination by Dwolla, pursuant to general parameters of conduct established by Veridian, that there may be a high level of risk associated with You, other Dwolla users involved in the payments You receive, Your User Account, or any or all of Your transactions.
Debt
You agree in the event You have unpaid debts or bills with Users within the Dwolla System, other Users may use documentation within the Dwolla System in collection of that debt. This includes, but is not limited to, unpaid invoices or unfulfilled contractual agreements. You agree Dwolla will not be held liable for any losses or debts incurred during Your experience with other Dwolla Users.
Login / Password / PIN
You agree that You will not share Your login information, password, or PIN with anyone else. You understand and agree to take all necessary steps to protect Your User Account information as detailed in this Agreement. Dwolla will never ask for Your password or PIN number. You agree Dwolla carries no liability for losses or problems that may arise due to Your sharing this private information with other people, businesses, or entities.
You agree Dwolla may communicate usage information to Your Financial Institution or any service providers to that Financial Institution.
Multiple User Accounts and Dual Log In Sessions
You understand and agree that You may not maintain multiple User Accounts or use multiple User Accounts simultaneously. You understand and agree that Dwolla may provide Your usage information and personal information to state or federal law enforcement in accordance with applicable law. Any misuse or misrepresentation of the Dwolla System (including, but not limited to, attempting to use multiple User Accounts) may result in suspension of Your User Account or other actions.
Dwolla User Accounts are also not eligible for dual log in sessions, meaning that a User of a personal account may not simultaneously be logged in to his or her User Account on more than one page or from more than one location. In the event a second log in session is initiated, You agree Dwolla may disconnect both log in sessions and require any User to revalidate the User Account.
Reversals
The party receiving funds in a transaction may be subject to reversals occurring within the account if claims are made by the sending party or by the sending party's financial institution.
You understand and agree that:
● If there is a reversal of a payment to you, you will be liable to Veridian for the full amount of the reversed payment plus a fee in the amount of $15 ("Reversal fee"). The reversed payment plus the reversal fee is the "Reversal Liability."
● Reversals are debited by Veridian in the Veridian Holding Account and will be reflected in Your Dwolla User Account. /p>
● If You do not have a balance in Your Dwolla User Account that is sufficient to cover Your Reversal Liability, the remaining balance in Your Dwolla User Account (if any) will be used to cover the Reversal Liability, and You authorize Dwolla, acting on behalf of Veridian, to take any of the following actions:
1. Debit your attached Bank Account in the amount of the unpaid portion of the Reversal Liability;
2. Suspend Your User Account and require you to take immediate actions to repay the unpaid portion of the Reversal Liability; and/or
3. Engage in collection efforts to recover the unpaid portion of the Reversal Liability.
Error Resolution
In Case of Errors or Questions About Your Electronic Transfers Telephone us at (515) 280-1000 or E-mail us at [email protected].
You should contact us as soon as you can if you think your account statement is wrong or if you need more information about a transfer listed on the account statement. We must hear from you no later than 60 days after the account statement was first available for you to access on the Dwolla system in which the problem or error appeared.
(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
(3) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, we may take up to 90 days to investigate your complaint or question and may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will provide you a written explanation. You may ask for copies of the documents that we used in our investigation.
Logging
You agree Dwolla, for security, legal and performance purposes, shall record information and transaction information. This includes, but is not limited to, Your operating system, IP address, usage statistics, and transaction frequency. This information can be vital for not only security, but insuring our products are fulfilling their intended purposes.
System Maintenance and Updates
Dwolla may, from time to time, perform maintenance on its systems and/or update its systems. Such maintenance and updates may result in temporary unavailability of the Dwolla System and temporary inability to access Your funds held at Veridian. You agree to relieve Dwolla from any liability or losses that may be associated of such maintenance or updates.
Warranty
SERVICES PROVIDED BY DWOLLA ARE ONLY AS REPRESENTED IN THIS USER AGREEMENT. DWOLLA DOES NOT INSURE FUNDS. FUNDS ASSOCIATED WITH USER ACCOUNTS USING DWOLLA'S SYSTEM ARE HELD IN AN ACCOUNT MAINTAINED BY VERIDIAN CREDIT UNION. FUNDS HELD AT VERIDIAN ARE HELD IN A POOLED ACCOUNT. THESE FUNDS ARE NOT ELIGIBLE FOR INDIVIDUAL INSURANCE, AND MAY NOT BE ELIGIBLE FOR SHARE INSURANCE BY THE NATIONAL CREDIT UNION SHARE INSURANCE FUND. NO OTHER WARRANTIES ARE EXPRESS OR IMPLIED.
No Endorsement or Guarantee
YOU UNDERSTAND AND AGREE THAT DWOLLA IS SOFTWARE PLATFORM THAT MANAGES INFORMATION ASSOCIATED WITH USER FUNDS HELD IN THE VERIDIAN HOLDING ACCOUNT, AND DWOLLA DOES NOT PROVIDE ANY ENDORSEMENTS OR GUARANTEES FOR ANY INDIVIDUAL, COMPANY, OR OTHER ENTITY USING THE DWOLLA SYSTEM, AND DOES NOT ASSUME ANY LIABILITY FOR PRODUCTS OR SERVICES PURCHASED USING DWOLLA SOFTWARE.
Force Majeure
You understand and agree Dwolla will not be held responsible for losses or damages resulting from suspension of service due to extraordinary events or circumstances beyond the control of Dwolla Corp (a "force majeure event"). In the event of a force majeure event, Dwolla may suspend service and access to the Dwolla System
3rd party API use
You agree Dwolla will not be responsible and holds no guarantees regarding the reliability, use, or misuses therein of the Dwolla API program. Please see our separate API Agreement here www.dwolla.com/tos/dev.
Consent to Electronic Transactions and Disclosures
Because Dwolla operates only on the Internet, it is necessary for You to consent to transact business with Us online and electronically. As part of doing business with Us and Veridian, therefore, We also need You to consent to Our giving You certain disclosures electronically, either via Our Site or to the email address You provide to us. By agreeing to this Agreement, You agree to receive electronically all documents, communications, notices, contracts, and agreements arising from or relating to Your User Account. The decision to do business with Us and Veridian electronically is yours. This document informs You of Your rights concerning Disclosures.
Electronic Communications. Any Disclosures will be provided to You electronically through Dwolla.com either on Our Site or via electronic mail to the verified email address You provided. If You require paper copies of such Disclosures, You may write to Us at the mailing address provided below and a paper copy will be sent to you at a cost of up to $5.00.
Scope of Consent. Your consent to receive Disclosures and transact business electronically, and Our agreement to do so, applies to any transactions to which such Disclosures relate, whether between you and Dwolla or between you and Veridian.
Consenting to Do Business Electronically. Before You decide to do business electronically with Dwolla or Veridian, you should consider whether you have the required hardware and software capabilities described below.
Hardware and Software Requirements. In order to access and retain Disclosures electronically, you must satisfy the following computer hardware and software requirements: access to the Internet; an email account and related software capable of receiving email through the Internet; a web browser which is SSL-compliant and supports secure sessions, such as Internet Explorer 5.0 or above and Netscape Navigator 6.0 or above, or the equivalent software; and hardware capable of running this software.
Withdrawing Consent. You may withdraw Your consent to receive Disclosures electronically by contacting Us at the address below. However, once You have withdrawn your consent, You may not continue to use the Dwolla System, and may be required to close your User Account.
How to Contact Us regarding Electronic Disclosures. You can contact us via email at [email protected] or by calling (515) 280-1000.
You agree to keep Us informed of any change in Your email or home mailing address so that You can continue to receive all Disclosures in a timely fashion. If your registered email address changes, you must notify us of the change by sending an email to [email protected] or calling (515) 280-1000. You also agree to update Your residence address and telephone number on the Site if they change.
You agree to print a copy of this Agreement for your records and You agree and acknowledge that you can access, receive and retain all Disclosures electronically sent via email or posted on the Site.
Arbitration
You and We ("The Parties") agree that upon the election of either of You or Us, any past, present, or future dispute relating in any way to Your User Account, or any other past, present, or future relationship or transaction between You and Us, will be resolved by binding arbitration as discussed below, and not through litigation in any court. (Such disputes are called "Claims" for purposes of this agreement.) This arbitration agreement is entered into pursuant to the Federal Arbitration Act, 9 U.S.C. ¤¤ 1-16 ("FAA"). The arbitration shall be conducted by a single neutral arbitrator acting under the administration of United States Arbitration and Mediation, MidWest, Inc., and in accordance with the then-applicable United States Arbitration and Mediation Rules of Arbitration. Unless You and We agree otherwise, or unless the arbitration administrator's rules or law require otherwise, the arbitration shall be held in Minneapolis, MN.
The arbitrator will decide the Claim in accordance with all applicable law, including recognized principles of equity and statutes of limitations, and will honor all privileges recognized by law. The arbitrator will have the authority to award to a Party any damages or relief provided for under applicable law. The arbitrator's decision shall be final and legally binding, and may be enforced by any court having jurisdiction.
No class actions or similar process, and no joinder or consolidation of any Claim with a Claim of any other person or entity, shall be allowable in arbitration, without the written consent of both You and Us. The arbitrator shall have no authority to entertain any Claim on behalf of a class, group, person, or entity who is not a named party to the arbitration, nor shall any arbitrator have authority to make any award for the benefit of, or against, any class, group, person, or entity who is not a named party to the arbitration. In the event that there is a dispute about whether limiting arbitration to non-class proceedings, or to the named parties, is enforceable under applicable law, then that question shall be resolved by a court rather than by an arbitrator; and to the extent it is determined that resolution of a Claim must proceed on a class basis, it shall so proceed in a court of competent jurisdiction rather than in arbitration. If You elect to proceed with respect any Claim by an individual action in a small claims court, or its equivalent, instead of arbitration, we will not object,
If the arbitrator or arbitration administrator would impose filing fees or other administrative costs on You, We will reimburse You, upon request, to the extent such fees or costs would exceed those that You would otherwise have to pay if You were proceeding instead in a court. We will also pay additional fees or costs if required to do so by the arbitration administrator's rules or applicable law.Apart from the foregoing, each Party will be responsible for any other fees or costs, such as attorney fees that the Party may incur. If You consider that you are unable to afford any fees or costs that would be Yours to pay, You may request that We pay or reimburse them, and We will consider Your request in good faith.
ARBITRATION WITH RESPECT TO A CLAIM IS BINDING AND NEITHER YOU NOR WE WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM THROUGH A COURT. IN ARBITRATION YOU AND WE WILL NOT HAVE THE SAME RIGHTS THAT APPLY IN COURT, SUCH AS THE RIGHT TO A TRIAL BY JUDGE OR JURY AND THE RIGHT TO PARTICIPATE OR BE REPRESENTED IN PROCEEDINGS BROUGHT BY OTHERS SUCH AS CLASS ACTIONS OR SIMILAR PROCEEDINGS. IN ADDITION, THE RIGHT TO DISCOVERY AND THE RIGHT TO APPEAL MAY ALSO BE LIMITED OR ELIMINATED IN ARBITRATION. ALL OF THESE JUDICIAL RIGHTS ARE WAIVED WITH RESPECT TO CLAIMS THAT YOU OR WE ELECT TO ARBITRATE
Privacy Policy
Dwolla's privacy policy is managed using a trusted third party service, TRUSTe. You can find our privacy policy here.
Data Retention
User information regarding User utilization and registration will be stored for a minimum of 3 years in a highly secure datacenter in accordance with PCI standards. This information is stored for the purpose of reporting at the financial institution level and is not sold or otherwise utilized for profit. It is not accessible to other Dwolla Users or Dwolla merchants.
Has anyone done a diff with the new and old TOS yet?
Dwolla User Agreement
Welcome to Dwolla. We developed Dwolla, a payment software, to make it easy for you to send and receive money online without all the fees of traditional systems. Although we would love to have a one page terms of service that was comprised of easy to read bullet points, unfortunately the realities of the legal world make that nearly impossible. So, please bear with us through all the legalities of this agreement- although we couldn't keep it to one page it is important you read and understand our service.
Terms and Conditions of Service
This User Agreement ("Agreement") may be modified by Dwolla at any time, for any reason, without prior notice. Please read the Agreement carefully, as it may have changed since Your last visit.
THIS IS AN IMPORTANT DOCUMENT, WHICH YOU MUST CONSIDER CAREFULLY WHEN CHOOSING WHETHER TO USE DWOLLA. PLEASE READ THIS AGREEMENT CAREFULLY. BY REGISTERING FOR, ACCESSING AND USING THE DWOLLA SYSTEM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT. IF AT ANY TIME YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST IMMEDIATELY CEASE YOUR USE OF THE DWOLLA SYSTEM.
THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION, WHICH AFFECTS YOUR LEGAL RIGHTS AND MAY BE ENFORCED BY THE PARTIES.
Definitions
The following capitalized terms shall have the indicated meanings:
(a) "Dwolla, Inc.," or "Dwolla" or "Us" or "We" or "Our" refers to Dwolla, Inc., a company incorporated in Delaware that provides funds management software for Dwolla Users.
(b) "Dwolla System" or "Dwolla Software Platform" means software owned by Dwolla; provided to Dwolla Users by Dwolla; or used by Dwolla in the provision of its services.
(c) "Dwolla User," "User," "You," or "Your" means a natural person, corporation, or other entity that has established a User Account on the Dwolla System .
(d) "Partners" means natural persons or entities that Dwolla does business with in order to bring the Dwolla System to the marketplace.
(e) "Veridian Credit Union" ("Veridian") is an Iowa-chartered, federally insured credit union headquartered in Waterloo, Iowa.
(f) "Veridian Holding Account" is a pooled holding account at Veridian Credit Union that holds all the Dwolla Users funds.
(g) "User Account" is the online account with Dwolla on the Dwolla System associated with a Dwolla User.
(h) "Financial Institution" means any federally or state chartered bank, thrift, or credit union.
General
Dwolla provides a software platform that allows you as an individual, non-profit, or business to send and receive money.
You understand and agree to these important features of Your relationship with Dwolla as a Dwolla User: (1) Dwolla provides funds management software for Dwolla Users; (2) Dwolla does not receive, hold, or transmit User funds; Dwolla only maintains and manages information associated with User ownership of the funds; (3) Veridian is the entity that provides money transmission services upon instructions issued through the Dwolla software platform; and (4) Funds in the Veridian Holding Account are held in a pooled account. THESE FUNDS ARE NOT ELIGIBLE FOR INDIVIDUAL INSURANCE, AND MAY NOT BE ELIGIBLE FOR SHARE INSURANCE BY THE NATIONAL CREDIT UNION SHARE INSURANCE FUND.
Dwolla may only be used in connection with United States Financial Institutions: User funds must originate at a United States Financial Institution, and Dwolla will only instruct Veridian to transfer funds to a United States Financial Institution associated with the appropriate Dwolla User.
Representation
Dwolla acts on Your behalf by maintaining records related to Your User Account and by sending information and instructions associated with Your User Account to Veridian. You understand and agree that: (1) You are responsible for the accuracy and validity of all information provided to Dwolla or Veridian; (2) Your failure to provide accurate and valid information may result in actions taken against Your User Account by Dwolla, actions taken by Veridian with respect to the funds in the Veridian Holding Account, or other penalties or actions as detailed in this Agreement; and (3) Dwolla is not responsible for incorrect or invalid information provided to Veridian by You through the Dwolla System.
User Conduct
You understand and agree that you will not engage in the following activities:
● Use the Dwolla System without written consent to operate or engage in any business regulated by FinCen, including the money service business;
● Act as a marketplace and/or exchange for virtual currency products without prior written consent;
● Use the Dwolla System in association with or for payment of illegal goods or service, including, but not limited to, illegal substances, illegal online gambling/ wagering, pyramid schemes, or any type of money laundering;
● Attempt to falsify Your identity, such as by providing false account information or false documents; or
● Defraud Dwolla, Veridian, or other Dwolla Users in any way.
You understand and agree:
● You will provide information requested to determine your identity, including but not limited to the following: a valid U.S. address, phone number, Financial Institution account information, photo identification, and/or tax identification or social security number.
● You authorize Dwolla, directly or through Veridian or third parties, to make inquiries it considers necessary to validate Your identity, such as requesting additional information to validate Your Financial Institution account ownership, identity, and transaction authorization. This information is requested to protect Dwolla Users.
Guest Checkout
The Guest agrees to and accepts the terms and conditions of each of the paragraphs below.
(1) The guest represents that he/she has read and agrees to all of the terms of this Agreement. The Guest warrants and represents that he/she (i) is over 18 years of age, (ii) is using a valid US bank account, and (iii) is authorized to use the bank account.
(2) In order to use Dwolla guest Services, you must be directed to a guest payment screen by your receiver (an established Dwolla customer).
(3) The Guest authorizes Dwolla to perform debits and credits to/from the Guests bank account.
(4) The receiver authorizes Dwolla to perform debits/credits to their Dwolla account.
(5) The guest and receiver authorize Dwolla to resolve any disputes.
(6) You understand that (i) Dwolla is not a bank and the service is being provided on behalf of the receiver (and established Dwolla customers) as an electronic funds transfer processing service rather than a bank service. You also understand that we are not acting as a fiduciary, trustee, money transmitter, or providing any type of escrow service with respect to your funds, but only acting as the receiver’s agent.
(7) To the fullest extent permitted by applicable law, this Agreement and any other agreements, notices or other communications regarding your transaction and/or your use of the Service, may be provided to you electronically and you agree to receive all such information from Dwolla in electronic form. Information may be posted on the pages within the Dwolla website in electronic form.
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All information in either electronic or paper form will be considered received by you no later than forty-eight (48) hours after posting or delivery.Rights and Requirements to Use the Dwolla Guest Checkout Service
For the Sender:
Personal Information
You must give us the requested information that is current, true, accurate and complete. You are not permitted to use this Service on behalf of another party or use an unauthorized name. If we find or determine that any of the information you provide is outdated, false, inaccurate, or incomplete, we may terminate your use of the Service immediately and for all future use. This action on our part does not limit other remedies we may pursue to recover costs, losses, or other expenses we incur as a result of the information or lack of information you provide.
Upon providing Dwolla with your information, you are authorizing us, directly or through third parties, to make any inquiries we consider necessary to confirm your information. This may include the use of fraud-screening services to verify the information you provide as well as ordering a credit report and performing other forms of credit checks including verification against third party databases.
Bank Account Information:
You must have and provide a username and password for a confirmed bank account to be electronically debited/charged, by Dwolla as agent of your Receiver, before you can send any payment(s) to your Receiver. We will verify your bank account and upon doing so, will be able to complete your payment request(s). When we confirm your bank account information, if we find that your account is closed or has insufficient funds, you must provide new bank account information in order to use the Dwolla’s Service. Please be advised that we reserve the right to reject any accounts at certain banks for the use of our Dwolla Service. In addition, we may require additional information and confirmation at our sole discretion or at the discretion of your Receiver. In general, consumer and business checking and savings accounts are permitted.
Right to Refuse Payment:
When you send a payment/transfer to a Receiver upon their direction through Dwolla, that Receiver is not required to accept the payment. The Receiver is free to return payments/transfers or, in some cases, to use the Dwolla system to reject or deny payments that you have sent. You understand that Dwolla will not be liable for any damages resulting from a Receiver's decision not to accept a payment made through Dwolla. Any disputes you may have related to a refusal by a Receiver should be handled directly between you and the Receiver. Any payments through Dwolla that are denied or unclaimed by a Receiver will be returned to the Sender either on the date of such denial, or within 30 days from the date the payment was originally sent, whichever is earlier.
For the Receiver:
Authorize Dwolla as an Agent
You agree and authorize Dwolla to act as an agent on your behalf to electronically debit the senders bank account and credit the funds to your Dwolla account.
Authorizations for Chargeback:
You understand that Dwolla does not warrant the transactions and that these transactions are subject to ACH chargeback processes. You agree and warrant that any chargebacks received by Dwolla can and will be debited from your Dwolla account and if such funds do not exist a debit for the chargeback amount will be placed against the bank account to which the funds were withdrawn.
For Dwolla:
On behalf of the Receiver, Dwolla shall make reasonable efforts to ensure that requests for Dwolla transactions and the related electronic debits and credits involving bank accounts, are processed in a timely manner. Many factors outside the control of the Receiver and Dwolla may contribute to when your Receiver will actually credit your account. For this reason, we recommend that you schedule all Dwolla transactions so that the estimated settlement date is at twenty-four hours (24 hours) before the actual due date that you would like the transaction to clear. Although the estimated settlement date is shown to you, we do not make any warranties regarding the amount of time needed to complete processing with your Receiver. Dwolla and your Receiver shall not be liable for any actual or consequential damages arising from any claim of delay of Dwolla transactions due to any number of reasons, including but not limited to the following:
● Insufficient funds in your designated bank account or available credit on your credit/debit card account to complete the electronic payment request;
● Failure to provide correct or complete personal or Receiver information; or
● Other circumstances beyond the control of Dwolla (such as but not limited to fire, flood, earthquakes, war, riots, acts of terrorism, delays in the banking system or interference from a third party source).
In addition, Dwolla and/or Receiver, at its sole discretion reserves the right to restrict electronic payment requests from a Sender's designated bank account for any one of the reasons listed below:
● Unauthorized or unusual use of your designated bank or credit/debit card account;
● Transfer or receipt of fraudulent or suspected fraudulent funds or credit/debit card use;
● Detection of excessive disputes or reversals, or "kiting" type attempts;
● Failure to cooperate in an investigation, dispute, or provide additional requested information when requested;
● Any noncompliance with the terms and conditions of this Agreement;
● Failure to confirm any personal or bank account information previously provided by Sender associated with the use of our Service; or
● Insufficient funds, available credit, returns, or reversals of any kind related to your bank account or credit/debit card account.
We will use reasonable efforts to research and resolve such matters as specified above to reach a conclusion as quickly as possible for all parties involved.
In the event there is a dispute covering a specific transaction, we may restrict the electronic funds or credit related to that particular transaction. Dwolla may also restrict all transactions for a designated period of time or until further notice to Sender to protect itself and/or the Receiver against the risk or returns or reversals. If needed, we may cancel your payment service request by notifying you and sending you a check or credit for credit card payment for any funds owed to you at the address you provided us. At a later point, if it is determined that you are entitled to the amount in dispute, additional payment will be made accordingly.
Actions Against Your User Account due to Non-Compliance with User Conduct Requirements or Security Concerns
YOU UNDERSTAND AND AGREE THAT YOU MAY NOT BE ABLE TO ACCESS FUNDS HELD IN THE VERIDIAN HOLDING ACCOUNT IF YOUR USER ACCOUNT IS CLOSED, SUSPENDED, HAS A HOLD PLACED ON IT, OR IS OTHERWISE LIMITED, AS DETAILED IN THIS SECTION.
You understand and agree that Dwolla is not responsible for any losses or liability resulting from actions taken against Your User Account as detailed in this section.
You understand and agree that the decision by Dwolla to take certain actions, including placing holds on or limiting access to Your User Account as detailed below, may be based on confidential criteria that are essential to risk management or security concerns. You understand and agree that neither Dwolla nor Veridian are under any obligation to disclose the details of its risk management or its security procedures to You.
You understand and agree that Dwolla is authorized, pursuant to general parameters of conduct established by Veridian, to take the following actions due User misconduct or Security Concerns as detailed in this section:
● Place a Hold on Your User Account for Up to 90 days:
● Temporarily or Permanently Suspend or otherwise Limit Your Access to Your User Account:
● Contact Users who have purchased goods or services from You, contact Your bank or credit card issuer, and/or warn other Users, law enforcement, or impacted third parties of Your actions; or
● Take legal action against you
If Dwolla, acting in accordance with the general parameters of conduct established by Veridian, takes an action against Your User Account, including: placing a hold on, suspending or otherwise limiting Your access to, or terminating Your User Account, We will provide You with notice that such action has been taken against Your User Account. Dwolla may also provide the opportunity to request restoration of access if it is deemed appropriate by Dwolla acting in accordance with the general parameters of conduct established by Veridian.
User Misconduct or Security Concerns that may result in any of the above listed actions, as applicable, include:
● Your Non-compliance with the User Conduct Requirements detailed in this Agreement, including attempting to use the Dwolla system for illegal purposes or attempting to falsify your identity or provide false information;
● Inability of Dwolla to acquire sufficient information to verify your identity;
● A determination by Dwolla, pursuant to general parameters of conduct established by Veridian, that a Hold on Your User Account is reasonably needed to protect against the risk of liability;
● A determination by Dwolla, pursuant to general parameters of conduct established by Veridian, that there may be a high level of risk associated with You, other Dwolla users involved in the payments You receive, Your User Account, or any or all of Your transactions.
Debt
You agree in the event You have unpaid debts or bills with Users within the Dwolla System, other Users may use documentation within the Dwolla System in collection of that debt. This includes, but is not limited to, unpaid invoices or unfulfilled contractual agreements. You agree Dwolla will not be held liable for any losses or debts incurred during Your experience with other Dwolla Users.
Login / Password / PIN
You agree that You will not share Your login information, password, or PIN with anyone else. You understand and agree to take all necessary steps to protect Your User Account information as detailed in this Agreement. Dwolla will never ask for Your password or PIN number. You agree Dwolla carries no liability for losses or problems that may arise due to Your sharing this private information with other people, businesses, or entities.
You agree Dwolla may communicate usage information to Your Financial Institution or any service providers to that Financial Institution.
Multiple User Accounts and Dual Log In Sessions
You understand and agree that You may not maintain multiple User Accounts or use multiple User Accounts simultaneously. You understand and agree that Dwolla may provide Your usage information and personal information to state or federal law enforcement in accordance with applicable law. Any misuse or misrepresentation of the Dwolla System (including, but not limited to, attempting to use multiple User Accounts) may result in suspension of Your User Account or other actions.
Dwolla User Accounts are also not eligible for dual log in sessions, meaning that a User of a personal account may not simultaneously be logged in to his or her User Account on more than one page or from more than one location. In the event a second log in session is initiated, You agree Dwolla may disconnect both log in sessions and require any User to revalidate the User Account.
Reversals
The party receiving funds in a transaction may be subject to reversals occurring within the account if claims are made by the sending party or by the sending party's financial institution.
You understand and agree that:
● If there is a reversal of a payment to you, you will be liable to Veridian for the full amount of the reversed payment plus a fee in the amount of $15 ("Reversal fee"). The reversed payment plus the reversal fee is the "Reversal Liability."
● Reversals are debited by Veridian in the Veridian Holding Account and will be reflected in Your Dwolla User Account. /p>
● If You do not have a balance in Your Dwolla User Account that is sufficient to cover Your Reversal Liability, the remaining balance in Your Dwolla User Account (if any) will be used to cover the Reversal Liability, and You authorize Dwolla, acting on behalf of Veridian, to take any of the following actions:
1. Debit your attached Bank Account in the amount of the unpaid portion of the Reversal Liability;
2. Suspend Your User Account and require you to take immediate actions to repay the unpaid portion of the Reversal Liability; and/or
3. Engage in collection efforts to recover the unpaid portion of the Reversal Liability.
Error Resolution
In Case of Errors or Questions About Your Electronic Transfers Telephone us at (515) 280-1000 or E-mail us at [email protected].
You should contact us as soon as you can if you think your account statement is wrong or if you need more information about a transfer listed on the account statement. We must hear from you no later than 60 days after the account statement was first available for you to access on the Dwolla system in which the problem or error appeared.
(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
(3) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, we may take up to 90 days to investigate your complaint or question and may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will provide you a written explanation. You may ask for copies of the documents that we used in our investigation.
Logging
You agree Dwolla, for security, legal and performance purposes, shall record information and transaction information. This includes, but is not limited to, Your operating system, IP address, usage statistics, and transaction frequency. This information can be vital for not only security, but insuring our products are fulfilling their intended purposes.
System Maintenance and Updates
Dwolla may, from time to time, perform maintenance on its systems and/or update its systems. Such maintenance and updates may result in temporary unavailability of the Dwolla System and temporary inability to access Your funds held at Veridian. You agree to relieve Dwolla from any liability or losses that may be associated of such maintenance or updates.
Warranty
SERVICES PROVIDED BY DWOLLA ARE ONLY AS REPRESENTED IN THIS USER AGREEMENT. DWOLLA DOES NOT INSURE FUNDS. FUNDS ASSOCIATED WITH USER ACCOUNTS USING DWOLLA'S SYSTEM ARE HELD IN AN ACCOUNT MAINTAINED BY VERIDIAN CREDIT UNION. FUNDS HELD AT VERIDIAN ARE HELD IN A POOLED ACCOUNT. THESE FUNDS ARE NOT ELIGIBLE FOR INDIVIDUAL INSURANCE, AND MAY NOT BE ELIGIBLE FOR SHARE INSURANCE BY THE NATIONAL CREDIT UNION SHARE INSURANCE FUND. NO OTHER WARRANTIES ARE EXPRESS OR IMPLIED.
No Endorsement or Guarantee
YOU UNDERSTAND AND AGREE THAT DWOLLA IS SOFTWARE PLATFORM THAT MANAGES INFORMATION ASSOCIATED WITH USER FUNDS HELD IN THE VERIDIAN HOLDING ACCOUNT, AND DWOLLA DOES NOT PROVIDE ANY ENDORSEMENTS OR GUARANTEES FOR ANY INDIVIDUAL, COMPANY, OR OTHER ENTITY USING THE DWOLLA SYSTEM, AND DOES NOT ASSUME ANY LIABILITY FOR PRODUCTS OR SERVICES PURCHASED USING DWOLLA SOFTWARE.
Force Majeure
You understand and agree Dwolla will not be held responsible for losses or damages resulting from suspension of service due to extraordinary events or circumstances beyond the control of Dwolla Corp (a "force majeure event"). In the event of a force majeure event, Dwolla may suspend service and access to the Dwolla System
3rd party API use
You agree Dwolla will not be responsible and holds no guarantees regarding the reliability, use, or misuses therein of the Dwolla API program. Please see our separate API Agreement here www.dwolla.com/tos/dev.
Consent to Electronic Transactions and Disclosures
Because Dwolla operates only on the Internet, it is necessary for You to consent to transact business with Us online and electronically. As part of doing business with Us and Veridian, therefore, We also need You to consent to Our giving You certain disclosures electronically, either via Our Site or to the email address You provide to us. By agreeing to this Agreement, You agree to receive electronically all documents, communications, notices, contracts, and agreements arising from or relating to Your User Account. The decision to do business with Us and Veridian electronically is yours. This document informs You of Your rights concerning Disclosures.
Electronic Communications. Any Disclosures will be provided to You electronically through Dwolla.com either on Our Site or via electronic mail to the verified email address You provided. If You require paper copies of such Disclosures, You may write to Us at the mailing address provided below and a paper copy will be sent to you at a cost of up to $5.00.
Scope of Consent. Your consent to receive Disclosures and transact business electronically, and Our agreement to do so, applies to any transactions to which such Disclosures relate, whether between you and Dwolla or between you and Veridian.
Consenting to Do Business Electronically. Before You decide to do business electronically with Dwolla or Veridian, you should consider whether you have the required hardware and software capabilities described below.
Hardware and Software Requirements. In order to access and retain Disclosures electronically, you must satisfy the following computer hardware and software requirements: access to the Internet; an email account and related software capable of receiving email through the Internet; a web browser which is SSL-compliant and supports secure sessions, such as Internet Explorer 5.0 or above and Netscape Navigator 6.0 or above, or the equivalent software; and hardware capable of running this software.
Withdrawing Consent. You may withdraw Your consent to receive Disclosures electronically by contacting Us at the address below. However, once You have withdrawn your consent, You may not continue to use the Dwolla System, and may be required to close your User Account.
How to Contact Us regarding Electronic Disclosures. You can contact us via email at [email protected] or by calling (515) 280-1000.
You agree to keep Us informed of any change in Your email or home mailing address so that You can continue to receive all Disclosures in a timely fashion. If your registered email address changes, you must notify us of the change by sending an email to [email protected] or calling (515) 280-1000. You also agree to update Your residence address and telephone number on the Site if they change.
You agree to print a copy of this Agreement for your records and You agree and acknowledge that you can access, receive and retain all Disclosures electronically sent via email or posted on the Site.
Arbitration
You and We ("The Parties") agree that upon the election of either of You or Us, any past, present, or future dispute relating in any way to Your User Account, or any other past, present, or future relationship or transaction between You and Us, will be resolved by binding arbitration as discussed below, and not through litigation in any court. (Such disputes are called "Claims" for purposes of this agreement.) This arbitration agreement is entered into pursuant to the Federal Arbitration Act, 9 U.S.C. ¤¤ 1-16 ("FAA"). The arbitration shall be conducted by a single neutral arbitrator acting under the administration of United States Arbitration and Mediation, MidWest, Inc., and in accordance with the then-applicable United States Arbitration and Mediation Rules of Arbitration. Unless You and We agree otherwise, or unless the arbitration administrator's rules or law require otherwise, the arbitration shall be held in Minneapolis, MN.
The arbitrator will decide the Claim in accordance with all applicable law, including recognized principles of equity and statutes of limitations, and will honor all privileges recognized by law. The arbitrator will have the authority to award to a Party any damages or relief provided for under applicable law. The arbitrator's decision shall be final and legally binding, and may be enforced by any court having jurisdiction.
No class actions or similar process, and no joinder or consolidation of any Claim with a Claim of any other person or entity, shall be allowable in arbitration, without the written consent of both You and Us. The arbitrator shall have no authority to entertain any Claim on behalf of a class, group, person, or entity who is not a named party to the arbitration, nor shall any arbitrator have authority to make any award for the benefit of, or against, any class, group, person, or entity who is not a named party to the arbitration. In the event that there is a dispute about whether limiting arbitration to non-class proceedings, or to the named parties, is enforceable under applicable law, then that question shall be resolved by a court rather than by an arbitrator; and to the extent it is determined that resolution of a Claim must proceed on a class basis, it shall so proceed in a court of competent jurisdiction rather than in arbitration. If You elect to proceed with respect any Claim by an individual action in a small claims court, or its equivalent, instead of arbitration, we will not object,
If the arbitrator or arbitration administrator would impose filing fees or other administrative costs on You, We will reimburse You, upon request, to the extent such fees or costs would exceed those that You would otherwise have to pay if You were proceeding instead in a court. We will also pay additional fees or costs if required to do so by the arbitration administrator's rules or applicable law.Apart from the foregoing, each Party will be responsible for any other fees or costs, such as attorney fees that the Party may incur. If You consider that you are unable to afford any fees or costs that would be Yours to pay, You may request that We pay or reimburse them, and We will consider Your request in good faith.
ARBITRATION WITH RESPECT TO A CLAIM IS BINDING AND NEITHER YOU NOR WE WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM THROUGH A COURT. IN ARBITRATION YOU AND WE WILL NOT HAVE THE SAME RIGHTS THAT APPLY IN COURT, SUCH AS THE RIGHT TO A TRIAL BY JUDGE OR JURY AND THE RIGHT TO PARTICIPATE OR BE REPRESENTED IN PROCEEDINGS BROUGHT BY OTHERS SUCH AS CLASS ACTIONS OR SIMILAR PROCEEDINGS. IN ADDITION, THE RIGHT TO DISCOVERY AND THE RIGHT TO APPEAL MAY ALSO BE LIMITED OR ELIMINATED IN ARBITRATION. ALL OF THESE JUDICIAL RIGHTS ARE WAIVED WITH RESPECT TO CLAIMS THAT YOU OR WE ELECT TO ARBITRATE
Privacy Policy
Dwolla's privacy policy is managed using a trusted third party service, TRUSTe. You can find our privacy policy here.
Data Retention
User information regarding User utilization and registration will be stored for a minimum of 3 years in a highly secure datacenter in accordance with PCI standards. This information is stored for the purpose of reporting at the financial institution level and is not sold or otherwise utilized for profit. It is not accessible to other Dwolla Users or Dwolla merchants.
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