They will answer probably faster on this topic : https://bitcointalk.org/index.php?topic=917350.1660;topicseen
I'm using their services for sometime now and I never had any issues with them so there is nothing to worry about , just post on the topic I stated above and you will get the help needed .
Topic: [E-COIN.IO]BITCONS BALANCE DISSAPEAR [e-coin.io] - SOLVED (Read 475 times)
Hi there.
I had >1 BTC on my balance but now it show me that I have 0
Where are my bitcoins?! 
I sent support ticket but it not responding even that they got it (before they send such info) so I think that currently support disabled...
What is happened? Where my bitcoins?
Maybe there are some users of this web wallet... Maybe other too have such problem? Help me!
Thanks...
ADDED: now it is return my balance
I had >1 BTC on my balance but now it show me that I have 0
Where are my bitcoins?! I sent support ticket but it not responding even that they got it (before they send such info) so I think that currently support disabled...
What is happened? Where my bitcoins?
Maybe there are some users of this web wallet... Maybe other too have such problem? Help me!
Thanks...
ADDED: now it is return my balance
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