Topic: E-mail from Purse.io (Read 875 times)

I also have the problem that Amazon stole my money. € 1000 in gift cards I (which was my big mistake) had loaded completely on my Amazon account. I guess that one or maybe two of that (€ 100) gift cards where bought illicit, and Amazon just invalidated all of them. Amazon doesn't provide any information. So, currently the European Consumer Interest Council is looking into it, but something like this always takes time. (It it more than a month now).
I also contacted purse and they told me, they would refund it, but I rather get the money back from Amazon(the part that was bough legally and Amazon just stole in the process)

I'd stay away from services like Purse IMO. Gift card fraud is way too common, there is almost nothing you can do to prevent it and it will cause lots of problems for the recipient of the gift card. Get your gift cards from a reputable source and stay away from those gift card trading websites, that business model is completely flawed.

Purse’s $10,000 Spender Guarantee

For ultimate peace of mind, we protect your purchases. Every single purchase.

 

    A few weeks ago, the home of a user named vnnkl was searched by authorities as a result of a purchase he made on Purse 6 months ago. Through an internal investigation, we discovered that the counterparty’s activity originated from a hacked computer of another German resident. To vnnkl, we are truly apologetic and have offered to compensate lawyer fees and any other expenses related to the incident.
 

    In the past year, we successfully transacted over 10,000 items, and 4 transactions went awry. 3 transactions involved gift card reversals which we promptly refunded. In this case, a refund alone did not suffice.
 

    We want to make this right, and on January 7, we will implement a $10,000 Purse Guarantee protecting users from any costs related to purchasing items through our website. We will extend this program to vnnkl or any other use who happens to report an incident for past purchases.
 

In addition, we are doubling down on support.
 

 4x Customer Support Team

We doubled our Customer Support team in December, and we will be doubling again by March.
 

 Contact the CEO

If you can’t get a hold of anyone or want to contact the CEO, email [email protected].

 

We also added several safety-related features to strengthen trust and confidence in our community.
 

 Purse Guarantee

Starting January 7th, when a spender purchases items from Purse, their purchases will be covered for any damages or costs resulting form the purchase up to $10,000 with our Purse Guarantee. This program will apply retroactively to any spenders who may report any damages related to Purse.
 

 Limits & Verification

In our Black Friday release, we introduced a gamification engine that limits new and unverified buyers. Buyers can improve limits with successful transactions, social verification, and phone verification.
 

 Fraud Prevention

We incorporated an algorithm that detects suspicious buyers and requests verification before they’re able to make purchases.
 

  Customized Trust Settings

In the near future, we’ll incorporate features to allow spenders to limit buyers based on their levels.