Topic: EBAY bans sales of ASIC Miners, I filed a complaint (I won't win) (Read 82 times)

Your best solution would be to see if you can be removed from the "managed payments" program that eBay is offering. Or if you are able to have your listing be excluded from this program. It sounds like eBay does not want to manage payments for ASIC miners.

There does look to be plenty of asic miners for sale currently and last I checked everyone needs to be on eBay’s new payment system to be able to list things. I would agree that something else must be causing the issue and I think you should keep trying and report back if changes to the listing enabled you to get it up.

It looks like it is rejected simply because its category is under virtual currency.  Can you control the category? If not, then you have to get them to change the organization of their categories. That will never happen because you are dealing with a bureaucracy.

Maybe this is old news, but today I tried to sell a Whatsminer M3 on Ebay this morning.  It got rejected stating that managed payment users (EBAY is forcing everyone to managed payment) are not allowed to sell virtual currency.

I argued (see transcript below) that I was selling a computer and not virtual currency, and that there were thousands of ASICS for sale. 

Basically Ebay Person 3 said :Not for long, as everyone is converted to managed payments, the selling restrictions grow tighter, and miners will go away..

Ebay person 3 agreed to file a complaint for me, but would not give me an email address.

They did give me a snail mail address in case anyone REALLY wants to complain with me.  It is at the end of the transcript.

Anyone else been cut off?


Transcript:


Hi Toughit! It's eBay's automated assistant. What do you need help with?

Contact an agent

It’ll be about 1 minute until an agent’s free. Is that OK?
Assistant

Yes

Got it! One of our agents will be with you in about 1 minute.
You can leave and try again later if you're unable to wait, Toughit.
Assistant

10:14 am
Ebay Person has joined the conversation
Hi Toughit, this is Ebay person, one of my favourite colleagues. I'll leave you both to it, and I'll be back when you guys are done.
Assistant

Thank you for reaching eBay Customer Service, this is Ebay Person  may I have your first and last name?
Ebay person

Toughit
Thank you! How can I help you?
Ebay person
Im trying to sell a Whatsminer M3, for which there are about 6 for sale. It is a bitcoin miner. When I try to list it it says I can't because of managed payments.

I'm sorry to hear that you are unable to list this item. Let em check how we can help you
Ebay person

Upon reviewing, Sellers enrolled in managed payments are not allowed to list the following items: Auction services Gift cards & coupons Lodging, timeshares, vacation packages, and car rentals Tickets for travel, events, or experiences Virtual currency Wine
Ebay person

I’m not selling virtual currency,
I’m selling an electronic mining device
and there are others listed!

WE apologize since the only possible reason is that those members are not yet under Managed Payments.
Ebay person

there are thousands of bitcoin miners for sale such as the antminer s9
A3, L3, etc.
I believe ebay forced me into managed payments, right?

I need to ask a colleague in another department to step in on this issue. They specialize in dealing with this type of situation, so they'll be better able to help you resolve it. Please stay on the line and  I will connect you over.
Ebay person

Ok

10:28 am
Ebay Person 2 has joined the conversation

Welcome to eBay Live Chat. My name is Ebay Person 2. How may I help you today?
Ebay Person 2

Trying to list an item and it rejected. There are thousands of similar items for sale

I will need to send you through managed payments team to assist you further with this, please stay on the chat
Ebay Person 2


10:30 am
Ebay Person 3 has joined the conversation

Hi Toughit, Ebay Person 3 here. I hope you are well. I am just reading the chat as we speak. Please bear with me a moment.
Ebay Person 3

Thanks for holding. One moment while I look into this issue for you
Ebay Person 3

thanks Ebay Person 3

Have you an item number Toughit or even a link to a listing on site that has the same item for sale?
Ebay Person 3

1 sec
332658293886
143960422779

Thanks Toughit. One moment please
Ebay Person 3

These items are listed under virtual Currency Toughit which is a blocked category with managed payments i am afraid
Ebay Person 3

but they are computer equipment, not virtual currency like bitcoin or ethereum. this is a computer!
Would it be OK to list it under electronics?

Allow me to check.
Ebay Person 3

Thanks Ebay Person 3

The correct the sub category for miners is still under Coins, Coins > Virtual Currency > Miners which I am afraid is a restricted category under managed payments I am afraid. A quick review of similar listings like this Toughit shows me that multiple listings similar to this have been removed also.
Ebay Person 3

so it is restricted Because it mines bitcoin, not that I am selling bitcoin?
How about this one, it is SPONSORED, so they pay you extra to sell it. 114737140810, there are 1280 similar to this listed right now,
all under the miner category. Why do you allow others to sell?

Yes, unfortunately the item itself does fall into the Coins > Virtual Currency > Miners category which is restricted on Managed Payments.
Ebay Person 3

These other sellers may not be yet activated on Managed Payments yet so they do not get the automatic block but we do have teams actively monitoring for such listings and they are being removed and accounts being restricted for repeated violations.
Ebay Person 3


https://www.ebay.com/help/policies/prohibited-restricted-items/virtual-currency-policy?id=5044&st=12&pos=1&query=Virtual%20currency%20policy&intent=virtua%20currency
Ebay Person 3


I will be sure to pass your information on Toughit. eBay are actively looking into these restricted categories regularly and updating them on a regular basis too.
Ebay Person 3

Who do I appeal to, this policy should be changed
Should be a request email address

I will find out for you now Toughit.
Ebay Person 3

Thanks Ebay Person 3.

So I will raise the issue for you from my end with the relevant department but if you would like to write in to us Toughit the details are as follows
US Based Accounts eBay Inc., 2025 Hamilton Ave San Jose, CA 95125