this is the chat transcript i have just had with ebay asking why account was suspended and she can't answer the question lol
Mary Grace Dianne
Welcome to eBay Live Help. My name is Mary Grace.
Mary Grace Dianne
I'm sorry to hear about the suspension on your account.
hanle-pete
Hi, just saw that my account is suspended but no reason. just says suspicious activity but all i have done is made a listing.
Mary Grace Dianne
I
Mary Grace Dianne
I've checked your account and it appears that it is suspended due to further verification process. All you have to do is to send us your document that will prove you name, address and the item that you've listed.
hanle-pete
I dont understand what this needs to be done. I'm a new seller and this just puts me off ebay
hanle-pete
is this because it has to do with bit coin
Mary Grace Dianne
Once we have received and verified the required documents, you will be able to start selling your items and bid on eBay.
Mary Grace Dianne
Please send us the following documents:
Mary Grace Dianne
- Front and back copy of your ID or passport.
- Copy of a document showing your address (if different from what is displayed on your identity document)
hanle-pete
this isn't standard procedure though as my account was suspended after i listed. if u did this to everyone ebay would be broke
Mary Grace Dianne
In addition, we ask you to provide a proof of ownership of the item (261511998156) you have listed on eBay. These may consist of:
- Receipts
- Copies of invoices or proof of delivery (pro-forma invoices are not counted as evidence of ownership)
- Customs documents, if you have purchased your goods abroad
- Availability of supplier confirmations
hanle-pete
what triggered the need for id
hanle-pete
hello
Mary Grace Dianne
Hi.
hanle-pete
what triggered the need for id
Mary Grace Dianne
I apologise for the delay in response as I'm having a technical issue on my part.
Mary Grace Dianne
For the proof of name, please send us your front and back copy of your ID or passport.
hanle-pete
thats not what i asked
hanle-pete
i want to know why a new seller has his account closed and listings cancelled for ID
hanle-pete
for selling bit coin related item
Mary Grace Dianne
The data and documents you submit will be processed and collected by eBay in accordance with privacy laws, solely for the purposes related to the verification of users, and kept for a period not longer than necessary, as provided by Law 196 / 2003. eBay reserves the right to verify with third parties interested in the information and documents you submit.
hanle-pete
so you can't answer my question then?
Mary Grace Dianne
Please understand that we reserve the right to suspend a member's account and ask for further information if we have cause for concern.
hanle-pete
yeah i understand that
Mary Grace Dianne
I hope you received my previous response.
hanle-pete
but you can't tell me why u are suspicious
hanle-pete
or what the concern is
Mary Grace Dianne
Please understand that all we asked all our members to send us their documents and this is for further verification process.
hanle-pete
but did you cancel all their accounts till it was done
hanle-pete
no explanation or nothing
hanle-pete
i had to do this chat to find out reason for suspension
Mary Grace Dianne
Please understand we're not accusing you of fraudulent behaviour. Our top priority is to ensure that eBay remains a safe and reputable place to buy and sell, so we'd like to confirm some of the information you've given us.
Mary Grace Dianne
Please ensure that all your personal details match the information you've registered on your account. Rest assured that eBay treats your personal information with the utmost care and destroy it once reviewed.
hanle-pete
there must have been a reason why my account is flagged as suspicious
Mary Grace Dianne
Please understand that we do not treat your account as suspicious, we just suspended your account for further verification process.
Mary Grace Dianne
You may upload the documents to this link:
http://pages.ebay.co.uk/help/account/verification_request.htmlhanle-pete
"and destroy it once reviewed." this isn't true. data protection act states that it is held for many years on accounts
hanle-pete
just forget it you can't give me an answer so ill sell elsewhere