Topic: EDITED: won cash x drop but no prize?? (Read 392 times)

Hi thank you for clarifying my intention was not to accuse just find someone who was familar with the contest and how to redeem the prize.

It took about 4 tries but I finally got hold of a helpful support member who suggested I talk to the event host which I still don't know who that is but it led me to someone who I think might be the owner and they have been super helpful and I think have contacted the event host so now we're just waiting to hear back from them.

Thanks again

I don't believe the OP is accusing the casino; he was simply asking a question. That might be the reason why he didn't mention the name of the casino. So, I don't understand why some users interpreted it as a scam accusation.

OP, I suggest you directly ask the casino support for the contact information of the provider. Alternatively, if you manage to find the provider's contact details, that would be helpful for you. However, asking the casino support directly will be more convenient. Additionally, since the casino is featuring such an event, they should have the contact information of their partner, shouldn't they?

This is a whole new twist to your story. This is looking not too directional to what it is you are talking about. Did you check properly initially to know if you won or not before wanting to claim the reward? . You both don't need to check to know you won or not.

Or could it be a mistake that you got a message for winning ?

Anyway I will suggest you can lock this thread now that you have checked to see you never won what you are trying to claim reward on.

UPDATE:

Sypoort staff member Eila who is the best support told me to context host provider of the event and told me to view the forum which led me to BC_Panda and so I mesaged them on telegram.

Panda gave me all the info I needed and has been very kind and helpful with fast respond. We both checked my UID to see if it was listed as winner but it was not. 

Doesn't make sense why to be shown message saying I won if I did not. Maybe error or glitch.

Panda said they contact event host and waiting on respond.

You are right, a post like this, on another board, like the scam and accusation board, or reputation board, won't generate any attention , simply because like you said, there is exactly no concrete reason to give think too much about this, op him or herself have not responded to this thread since he or she posted it..

So even if the issue have been resolved and op forget to update us here on the thread, there is no way to know, but what I do know is that, if at all, this was a very serious issue to op, he would have responded to this thread after reading all the comment forum users have posted here.

Edit: sorry my bad, op responded, I missed his response above, sorry for not looking well before responding 🙏🙏

last month you  have faced issue in another casino in which Lucky Block and now once again in BC Games?

https://bitcointalksearch.org/topic/m.62361687

Looking at it ? you seems to be a troubled gambler and need to take step backward for a while .
because you are facing issues from casino of your choice.
why not ask the community first for what casino to play with?

I think you should contact their CS to make sure that you won the prize and how to claim it by contacting the event host support, don't hesitate to contact anyone from their team because of course we all can't help you in any case can only direct which is the best, if the site in question is bc. games you need to go to their thread here, hopefully you will get an answer if you post there https://bitcointalksearch.org/topic/bcgame-casino-and-sportsbook-200-bonus-promo-code-bclcfc-5088875

Make your experience to be more open so that everyone can help you properly also direct you where to complain about your problem, I have seen that the site is bc.games and also see screenshots to make sure that your story in this thread is true not just fabrication which is usually done by other newbies in this forum to seek attention only.

What casino is it, and who is the game provider that is not responding to your messages to their support team when you have won a contest conducted by them? You need to post some proof and these two names so that those who are reading can get a clear picture and people can stay vigilant about both the casino and the provider when they are gaming next time, if they pay you for the wins, well & good, but if they don't, they will need to be exposed for this.

You also didn't mention how much money is involved, I mean how much did you win that you are not being paid by the provider? If it's a very small amount, maybe it isn't worth wasting your time, but if it's something reasonable, you shouldn't leave them just like that until you get your prize.

Sorry I edited my orignial post now let me know if you need more info I don't really have much more though. I never asked to win this damn contest or wanted to win they the ones who gave it to me just such a headache really upset at this casino now days.

I didn't mean to be making a complaint I simply was trying to get more info on the contest I thought it would be a well known contest someone maybe won at too could tell me how they claimed the prize but I added more details now and an image so hope that will help. BC support has finally offered some useful info. The only good support agent there is Eila. She said to contact event host but didn't tell me their name or contact info yet.

Apart from the complaint statement given by the OP which is not very clear, I actually have doubts and also a little distrust of the OP's complaint.
Maybe the OP gave an incomplete statement and also he couldn't include the name of the casino that organized the competition as you said so that makes us all have doubts.
Actually in this forum there are many examples of complaints that OP can emulate, namely providing all the clarifications and also other facts but never mind why should we think too much about things that have not been proven to be certain.

It is the same concern I also stated in my previous comment, but i sense that maybe op is not good with English and as a result, lack the proper English words to really express himself by explaining the situation in full details, but then, what ever be his or her reason for an incomplete complaint, the fact like you said, remains that there is no way we could help as a community, and for the fact he didn't even mention the casino or platform that organized the said competition or contest is another barrier altogether..

Anyways, let's hope he comes back with more detailed report of the his situation.

Next time be more opened, what type of game and which online gambling platform you use? This is very important and you will be able to get accurate answers from members on the forum, maybe you use a scam gambling platform or a gambling platform that already have a bad reputation? I don't know why people use unpopular platforms first before they ask for others opinion, you could be saved few times already if you share your plan on this forum, this is one lesson I learnt the hardest way and since that time I am very careful, even as a Full member on this forum I still ask questions that is expected from a junior member, because I don't want to be an example of sorry case when I messed things up already.

If people aren't talking about a gambling platform do not use it, if people are not promoting a gambling platform just stay away, there are over 5 different gambling platforms on this forum that are top notch when it comes to online casino, you don't need anything else.

I'm not sure if you'll get the possible solution you seek from this blank complain because how on earth do you expect people to give you solutions when you didn't even mention the name of the competition or even show proves to your claims.
Now  let me advise  that it will be better if you try getting in touch with organizers of this competition  which you said you already did and if there isn't no respond  after sever attempt, then you should atleast let people know of the name of the competition  so as to help tag it a scam to avoid others from  falling into similar situations.
I will be glad if the thread is updated frequently  so as to keep the community  and forum aware of the situation.
Goodluck.

It's called Cash-X and is on the bc.game platform right now and has been going on for the past few months at least. I've read the terms and it's not very clear as to when or how the prizes will be distributed.

Here's what is shown on the bc.co website:

Participating Games
All NoLimitCity slots (excluding RNG table games)


Promotion Schedule
1st Week: 1st June, 00:00 AM - 7th June, 23:59 PM (Cash Drop, Prizes announced on 9th June at 16:00 PM, 4,400 prizes totalling €25,000)
2nd Week: 8th June, 00:00 AM - 14th June, 23:59 PM (Tournament, Prizes announced on 16th June at 16:00 PM, 2,975 prizes totalling €25,575)
3rd Week: 15th June, 00:00 AM - 21st June, 23:59 PM (Cash Drop, Prizes announced on 23rd June at 16:00 PM, 4,400 prizes totalling €25,000)
4th Week: 22nd June, 00:00 AM - 28th June, 23:59 PM (Tournament, Prizes announced on 30th June at 16:00 PM, 2,975 prizes totalling €25,575)

Cash Drop Details
The cash drop winners are based on the players who wager on any NoLimitCity slots during the cash drop periods. There are two cash drop periods during the promotion.


Tournament Details
The tournament winners are based on the players with the highest total wager amount. There are two tournaments during the promotion period.


Terms and Conditions
Winners will be announced within 3 working days following each promotion period at 16:00 PM (GMT+8).
Players who have already qualified can still be eligible for prizes in the next period.
Evolution and BC.GAME reserve the right to amend, suspend or cancel the promotion at any time without prior notice.
The cash prizes will be credited as withdrawable funds by BC.GAME after each promotion period ends.
BC.GAME reserves the right to void scores or withhold prizes for reasons such as apparent errors, technical faults, cheating or collusion with other players.

It doesn't say where the winners will be announced exactly and it doesn't say that the winners need to claim the prize or anything. Also, this makes it sound like BC is solely responsible for this contest so idk why when I asked my VIP host she said the contest is third party to contact them. I won this prize on the 15th of June so it would have been announced on the 23rd but I never saw any announcement so I guess maybe it's all bullshit from the casino which makes sense since this casino has really gone to shit now. 

Post the screenshot for us to see just hide important details of the email we never know if it's just an error in sending, usually the link should be specific to the winner of the contest or there should be a follow-up email on how to claim the prize.

We can only speculate on what really happens, you really need to contact and ask them about the email they've sent you that you are the winner of the contest and what needs to be done to collect the prize.

Actually, as said by friends here for you to reveal the name of the site and proof to make it easier to help your problem, if you are really serious and have no intention of dropping the casino site, so far I have seen a lot of casino contests they always pay by sending the name our users to their social media or via PM depending on how they contact the winner.

I'm sure if you want this problem to be resolved and get your prize, feel free to reveal the contest link also the site name including screenshot proof so that everything can be resolved or if they are active in this forum better contact them via their thread directly. because I believe it can also help solve your problem so that you can get your prize immediately. but if you don't want to openly then just forget this thread.

It seems from your story that they conducted contests and then did not follow their rules when there were winners. If there is no reply from support, and twitter, it's a bit stressful at least for the winnes of their competition.

Also, have you tried emailing them? or glimpsed their official channels such as Telegram, Discord, or whatsapp? Try contacting them here first. What kind of gambling are you talking about?

I was playing on bc.co and I never said that they aren't legit and I don't think they are scamming me. I just thought it was kinda funny how they put so much effort into promoting these contests then when someone wins its like no one cares.

Yes I am sure it was the right site but good heads up to be aware of these scams. Thanks for your message.

Recheck my submitted address? I never submitted anything. A message saying "Cash X congratulations you won come to check more" popped up on screen and when I clicked on "come to check more" it took me to the providers website but it was in some type of Asian language I couldn't understand it. I did translate it and still didn't see it asking for any info to be submitted and figured any prize would be sent to the wallet where the winning bet was taken from.

What I have for proof only is a screenshot of the message stating "Cash X Congratulations you won come to check more." It had a link that I went to but I didn't know what to do from there. It just seemed to show the provider and contest but didn't ask me for any info or anything to my knowledge. I know they can't be a scam because the provider is Evolution and they are the best in the business in my opinion. Thanks for your input I will try and contact them again!

There are only a few reliable slot providers that we can play the popular slots, that is how 90% of the online casinos operate nowadays. SoftSwiss is the current number one third-party slot provider and we have to check the rules before playing based on the promotions offered by such services. I doubt casino management will help in this situation since the origin of funds is based on third-party service. My suggestion is to check their website and find contact details to explain the problem.

OP, there are no proofs to your claim,why don't you show us some proof so that your case will be handled by experience members on what you should do.

Gambling in a third party provider is not good because it will be hard for you to deal with them,they will keep on directing and redirecting you from one platform to another. You should also take note that gambling in a reputable casino is the best if you want to enjoy gambling and to cash out your profit. I hate promotions from casinos as it has its own disadvantage

Alot of questions in my mind and I don't even know where to begin from.

What platform are you talking about?, sorry if someone else have asked earlier and you have answered, I am just seeing this thread and I've not read some of the previous comments...

You who played on this platform should already know they are legit or not, if you know that they are legit, based on previous games and contests, you should probably keep reaching out to their customer support team and be patient, but if they have no track record of being competent, I will probably assume they are scammers and ask you to move on with your life, but before considering all this, make sure to read the rules and regulations of the contest and make sure you won indeed.

That is true, if that is legit, for sure, they will disburse whoever wins on such promotion.
But if not, like promotion is already over, site is shady and others, don't expect that they will play fair.
The OP should elaborate more of this situation, because it is a case-to-case basis.
We will know what course of action to take depending on some specifics of the case.
Otherwise, we are just giving some generic answers towards this situation.

Don't drop any information about your concerns or it might be used by another player. If the way they can transfer the reward is through crypto transactions, then it might be in any means like airdrop or direct transactions. Maybe you could try to recheck you're submitted address and network. If there is no fault on your part, then it is truly in the casino's.

I am not sure since there's not enough information but maybe your reward was just delayed or maybe you're right that you've been scammed from that competition. With that issue, sometimes they have a discord or website where you can submit a ticket along with your supporting documents and proofs. Regardless, be that experience as a lesson to you that not all competitions were true to their words.

Are you sure OP that you are visiting the right site? Because many claims that some people are using known sites and running such promotions but in the end, they'll get nothing. Their intention is to ruin the reputation of that known gambling site. I'm doubted that was legit promotion because they will respond to you if that is true but since they are silent and have no response, absolutely would think similar to what I think. However, it needs proof otherwise, it was a false claim...

Based on some searching, I believe he's referring to BC.Game

Promo likely from https://bc[dot]game/promotion/210

EDIT: Why is the link censored?

Errr you doing nothing actually depends? They might ask for some sort of KYC again (I know, it sucks, but hey, casinos like to loop users into submitting stuff over and over after all) or something. How long has it been anyway? Maybe give it a week or something?

If it was BC though, which you've already posted about before, then I think again, you can only wait seeing as a lot of people have already said that BC team is most likely out or down. It doesn't look that promising with them being out of contact for weeks now though.

It's difficult to answer questions when it lacks information. Looking at OP's post history he also made a thread about the BC game. https://bitcointalksearch.org/topic/did-bc-change-the-algo-5458326
So I am assuming that is the casino you are talking about? Might as well direct this one to their thread if you want answers quickly.

Yes, you don't have to do anything when you win a contest prize, either airdropped or a tip will be their method of sending the prize but try to check the terms and conditions too if you are eligible for their contest.
Some event participants should only be VIPs and some with a minimum rank requirement and they don't allow the lower ones. Wagering amounts are sometimes a requirement too.
So if you could only provide more information then perhaps it will be answered better either here or in the thread of whatever casino you played it. If they have an available thread here and if not, click the customer support and provide the details.

That is part of the reason why I avoid them as much as possible third party games I prefer the in-house games from the casino because if you have any issue with the in-house games you can easily get answers and possible resolutions unlike the third-party games that you are left in the dark to figure out what the reason for the bans are but if it casino games most especially those casinos that have a good reputation.

They will always give information and explanations as to why you get banned or even the crime or offences and it is possibly a solution if the offence is not up to the one to ban your account.

So is a big difference between in-house games and third-party games providers.

Isn:t most casino or new casino is partnered with third party game provider now a days? I always see that in scam accusations of users playing casino then banned because game providers detected unusual behaviours of the users. They usually reply and tell that generic message that you are banned but wouldn't tell you specific reasons.

Going through your thread history, you are not the type that creates threads and abandons them; you revisit the thread, so if you do the same here, you should take the suggestion of members who have suggested that you provide more details about your claim on how you won a game and were not able to withdraw it. Even the site link name or image to at least convince people enough to give your thread more attention is nowhere to be found.
 
It's based on the information that you will bring forward after now that we could decide if the game is real or fake, or if it has gotten to a situation where you can raise a scam alarm in order for other users to take note and avoid such mistakes in the future.

you need to stop creating many threads and in all of them you do not provide many details of what you are looking for or what casino it is about, the moderators will probably delete your thread when they consider that you are facing a very irrelevant or unimportant thread due to the scarcity of data, so I suggest that in this thread you put the name of the casino and contest or game in which you played, a photo that proves that you won but you have not received anything so far, this is very important and relevant data

you also have to say what date you started using the casino, how many problems you already have in that same casino and game, when you contacted their support, what their support told you, I hope you are not another person who is complaining of betnomi that is now under maintenance that nobody knows if the casino will really come back or not, if your case is related to the betnomi casino then you must mention it in this thread, and if it is related to another casino also mention the name of that casino here

Any proofs?
Which provider was that ?
Tell us more about the discussion with the support team and casino.
Maybe you didn't bet over the minimum required amount for being eligible for a cash drop promotion.

OP your complaints has no basis. No proof, you did not mention the type of game you played, you did not mention the casino if possibly it is one and also, here is not the right place to lay complaints as this is possibly has to do with the reputation of the casino you played the game and won. You can put up a complaints here
https://bitcointalk.org/index.php?board=129.0. I think this would serve you better.

A legit site will not ruin their reputation just for a drop, or this kind of promotion.
If you can provide some details about this claim then maybe we can help. Again, deal only with the legit site and have your confidence with them. If you’re into promotions like this, better to have some research first before trying to avoid any stress like this.

I do not think that anyone here will be able to help you, especially because you have given us nothing to work with. No information about the online gambling casino, nothing about the contest and no proof or hints whatsoever.

If you did actually win the contest on a legitimate casino then there might be some misunderstanding. Perhaps the misunderstanding in this particular case is the date of when the winnings are paid out. Or perhaps you missed something else.

It seems strange to me that a casino would ignore your requests and pleas for assistance. That does not sound like something a legitimate casino would do.

Tell us more and we might be able to help you out...

I try as much as possible to avoid playing games that are supplied by third-party game providers,  this is because most of the problems arising from their party providers are always unresolved and in the end, the players end up being sent to and from the casino will ask the player to contact the game providers and the game providers also ask the player to contact the casino.

So in the end,  the player is left with no choice but to abandon the case and move on to other things.

You're right mate, it's the job of the casino to deal with that. Usually when we complain to the customer support of a 3rd party game provider, they say we will get updates from our casino and not from them, at least when they bother to accept our query instead of just inviting us to contact the customer service of our casino.
They usually explain they don't manage funds and players' balances, only the casino is doing it.

There is usually some process involved, which can vary depending on the specific contest and platform. Typically, after winning a contest, you may need to follow certain steps to claim your prize. Have you checked the contest rules or terms and conditions? Sometimes, the information regarding prize distribution or claiming process can be found there. By the way, which particular contest are you referring to?

I think you should share a link and include all possible proofs to show that you actually won a prize and from a casino,  if not no one is going to take you seriously and all will be seen as just mere baseless accusations.

So if you can include some vital information and proof it will help a lot in the discussion.

What contest are you talking about precisely? You posted stuff without any clue and you want answers from the blues. If you have participated in a contest through a casino and you are legitimately approved to participate then you shouldn't have an issue with your airdrops except this is about something else that one will know later. You have to provide more details for more on that.

Why not reveal to us the name of the site?  If you failed to say the site nor provide us the proof then I can think that the case is just made up.  Another thing, why do you have to contact the provider when it is the responsibility of the casino to know what exactly happens since they are the one mediating between you and the provider when they listed that provider into their platform.  The provider will definitely will not answer your inquiries because you are not the one they are in agreement with but the casino.

The casino itself should be the one contacting the game provider if their users experience this issue on their website. It’s very unprofessional for them to just passed you on the 3rd party game provider without doing their part on contacting the provider as you are their customer. Cashdrop should be drop automatically if you win the contest after the tournament ends.

Can you provide here what’s specific tournament you join so that we read the ToS and help you by understanding the full mechanics of this contest. Upload screenshot too that provng that you really win the contest. You can upload screenshot on talkimg.com and paste the image link here.

I'd appreciate you staying the name of the site and also adding some proofs to backup your claim.

We have seen several users come to the forum to accuse casinos of stealing or blocking their account wrongly but in the end theyll find out that they are currently involved in a dubious activity.
Op, edit your post ---> add the name of the casino ---> add proofs, it could be image or link to recorded video. That way forum members can properly judge the case if we're to just rely on your words we might end up being bias.

Do you have proofs? 'coz if your intention is to catch the attention of the ones who organized and started this event, it would be helpful. However, ofcourse it would be better to first try contacting the providers of the contest. And as you have mentioned, you already did. Try a couple of times and if they won't be responsive then they would be subject for scam label. Unfortunately, I am not familiar with this contest. One thing is for sure, if they won't be sending rewards to eligible participants, then that is already an answer. But be sure as well to get things straight specially with the rules and instructions 'coz you might as well have a mistake.

Won this a few weeks ago and haven't received anything. I tried to contact support from the casino I won it at but they don't reply. My VIP host said to contact the game provider but they too didn't reply, not even on twitter.

Anyone know how these contests work? Like shouldn't they just airdrop whatever into the wallet that played the game which won the prize? I shouldn't have to do anything right?

Kind of odd how they promote these competitions so much then when someone wins something they don't even get anything and no one is willing to help them...

EDIT:

Casino: BC.game

Contest: Cash-X

Game was playing: Forever 7's by Red Tiger when message appeared which don't make sense because Cash-X is supposedly only No Limit Games but I had been playing No Limit games before Disturbed, Tombstone, Whacked and I think Serial.

Proofs: The only proofs I have is the screenshot I took of the message it saying I won prize. I never got any email or any further info.

https://imgur.com/a/7B8U8Ms

Sorry for the lack of info previously hope this clears up everything.

Thank youi

UPDATE:

BC support member staff Eila has told me to contact Event Host Support but I do not know who this is or how to contact them.