Quote from other users users......
Waited for ~24 hours before sending an email to their support. In short, I have gotten an automated message, in which one thing contained the problem i was facing as you can see here: https://i.imgur.com/r6EfkD0.png
So they know some people are locked out of their coins. Ok, then I sent some coins from a miner adress to the wallet, and here is the amusing part. It took probably less than 5 minutes for the balance sent from the miner to update in the online wallet. As you can see from here: https://i.imgur.com/WyqwZDL.png
Balance is still Pending Update even at this time.
So i'm asking. How the fck is it possible for the wallet to update coins sent over from another wallet so easily, YET I have to wait (at this time over 2 days) for my Fucking ICO coins to update ?"