Electrum: had to reinstall Google Authenticator on IPhone now can't transfer

bob123

legendary

Activity: 1624

Merit: 2481

Quote from: HeliumChain on September 06, 2018, 04:32:05 PM

When you need a 3rd party to recover a seed you did it wrong.

OP does NOT need a 3rd party to recover a seed.
What OP needs is access to his GA 'secret key'.

OP currently is in possession of 1 private key (and 2 out of 3 are needed to sign a transaction).
1 Private key is lost since the seed has been lost and 1 private key is held by TrustedCoin. He just needs to retrieve his GA code to authorize TrustedCoin to sign transactions.

Quote from: HeliumChain on September 06, 2018, 04:32:05 PM

I like google 2fa because it does not store a seed.

What do you mean ?
The GA is just a 2FA. It does not store any bitcoin-related seeds.

The secret key from GA generates one-time-passwords based on either a counter or time which are needed to authorize TrustedCoin.

This is not related to a private key or 'seed'.

HeliumChain

newbie

Activity: 4

Merit: 0

The above. When you need a 3rd party to recover a seed you did it wrong.

I like google 2fa because it does not store a seed.

I hope you get this solved but by any means do consider this an (expensive) lesson. For all your 2fa and other seeds keep a copy somewhere safe.

HCP

legendary

Activity: 2086

Merit: 4361

Contact form for Trusted Coin is here: https://api.trustedcoin.com/#/contact-us

Send them a message using the original email address that you created the 2FA wallet with. They should be able to provide you with the initial Google Authenticator "secret key".

This time, I would suggest that you either write this key down somewhere safe and/or use a better authenticator app like Authy or Authenticator Plus (or whatever the iOS equivalent is).

Quote from: Beepunkt. on September 01, 2018, 05:49:59 PM

The Seed was lost a day before, too.

You really need to implement better backup solutions. Tongue

Lucius

legendary

Activity: 3234

Merit: 5637

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Quote from: Beepunkt. on September 01, 2018, 05:49:59 PM

Heyhey whats up,

I had the two-way-authentication activated in my Electrum wallet. After a reinstall of Google Authenticator i could not transfer anything from my wallet anymore. The Seed was lost a day before, too. Is it possible that anybody (support?) can retransfer my money to veriwox.com? It is just one ID with the money Wink

..

Thx!

Beepunkt.

You have very bad luck, no 2FA and lost seed - this is looks very bad for you. If you have seed it would be very easy to disable 2FA option because that seed is contains two master private keys from possible 3. Third key is located at TrustedCoin service.

You best chance is to try find your seed or to try to recover your Google Authenticator by using this steps : Common issues with 2-Step Verification

Or you can try to contact TrustedCoin :

Quote from: HCP on February 19, 2018, 07:05:16 PM

As you've discovered, some users have had success with contacting TrustedCoin directly using the original Email address which the registered with. TrustedCoin will then resend a QR code that can be scanned setup the 2FA code in Google Authenticator App (or other GAuth compatible app).

Strufmbae

member

Activity: 486

Merit: 27

HIRE ME FOR SMALL TASK

The problem i experienced was similar to your problem, the chance of getting back your fund is 99.9 % the only thing you can do is to wait for the response of the support.
On the other hand, i didn't know about 2fa authentication, if i was able to have that maybe i could have secured my fund. Wait after weeks, if it become month(s) then forget about it.

ranochigo

legendary

Activity: 3038

Merit: 4418

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You'd have to email TrustedCoin directly. Electrum does not hold any keys nor 2FA OTP for its users, they're just the developers. TrustedCoin could provide you with the key to your 2FA or help you sign your transaction but the chances of it aren't guaranteed.

Beepunkt.

newbie

Activity: 3

Merit: 0

ah, found 3 email adresses of developers

Beepunkt.

newbie

Activity: 3

Merit: 0

do you have a support e-mail adress? i only found this forum.. :/

cissrawk

sr. member

Activity: 1218

Merit: 410

Secure your crypto : https://notyourkeys.org

AFAIK, their support dont have access to your balance or wallet, if you don't have seeds or backup key(when activating 2fa) then you can't access it.

But, you can ask their support and ask for help about 2fa.

Beepunkt.

newbie

Activity: 3

Merit: 0

Heyhey whats up,

I had the two-way-authentication activated in my Electrum wallet. After a reinstall of Google Authenticator i could not transfer anything from my wallet anymore. The Seed was lost a day before, too. Is it possible that anybody (support?) can retransfer my money to veriwox.com? It is just one ID with the money Wink

..

Thx!

Beepunkt.

Topic: Electrum: had to reinstall Google Authenticator on IPhone now can't transfer (Read 305 times)