- i bought a small quantity of silver from suissegold on the 10th of december... My transaction paying for my order was confirmed within a couple of hours. I received a payment confirmation
- 3!!! days later, i still hadn't received any communication from them regarding my order, so i decided to mail their support dept
- instead of answering me, they forced me to disclose my identifying information by filling in their AML documents and sending a scan of my passport and utility bill. Their TOS stated that they are allowed to ask this information, and if you order for €10.000 or more you are always asked to do this (my order was waaaaay below €10.000, but i was still forced to hand over my info). Bummer... They were holding my funds hostage, so i had no other option as to comply with them
- After some more emails back and foreward, i was told they had to backorder silver and i'd have to wait a little while
- On the 8th of januari, a DHL courries suddenly arrives at my doorstep, giving me a box... After he was gone, i opened the box and found that it contained only half the amount of silver i ordered (and payed for) allmost a full month ago. No communication from their side since 3 weeks
- I've sent a mail to their support dept asking for clarification an hour ago...
Oh, BTW, they added 20% VAT on silver coins, while other competitors don't add VAT on silver coins... I asked a question about this to today.
So far, these are the pro's from suissegold:
- They're friendly
- They do answer support emails, albeit they don't always answer your question
- They do seem to own a business that traffics in precious metals
So far, the con's from suissegold.com:
- They only communicate with their customers if you start contacting them
- They don't always answer your questions
- They force you to send all your identifying information AFTER cashing in your BTC, holding your funds "randsom", even for smaller orders
- They are slooooow
- They don't mind sending incomplete orders
Update: a little over 1 hours after contacting them after receiving the incomplete shipment, i got a reply from them that they'd have to backorder some more silver, and i was offered a replacement product of equal value instead. I've just accepted their offer, and hope to receive the remaining silver later this week.
I'll update this post once the complete order is finished.
So far, i don't think they're a scam, i do get the feeling they really need to work on their proactive communication, as well as their inventory keeping. 
